Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By RJM2016 on 11/18/2017 at 2:24 PM. Helped by Bryan Busch.

Purchasing the BMW with all of the options that I wanted was easy because the sales team listened to what I wanted and not what they were trying to sell, like other dealerships. The Apple Team was respectful and professional at all times. I will definitely shop there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Buying Experience

By Hanne on 11/1/2017 at 2:38 AM.

Dave Levitan was awesome and really spend a lot of time providing the best options for me when purchasing. By fare the best BMW dealership and would rather drive the extra miles ....hands out to Jim Munsey he is for sure a BMW Genius!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Dave the salesperson was excellent

By Gerald Burnside on 8/13/2017 at 3:20 PM.

Great dealership service all the around from salesperson to finance manager to general manager to BMW Genius All salesperson sperm when they see you and ask if you need anything water etc great dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department!

By Jim55 on 6/19/2017 at 7:24 PM. Helped by Katelyn Crisamore, Brian Kisielnicki.

By far the best BMW service experience I've had! I live in Maryland, less than a mile from the nearest BMW dealership with the worst customer service! After searching online reviews I decided to try Apple BMW. Well it was worth the hour drive! Outstanding customer service!! The work was quickly completed at a price far less than my local dealer! Everyone I interacted with was very pleasant! I knew from the moment I spoke with my service advisor Katelyn, I'd chosen the right place! I'll be sure to return for all my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant buying experience

By Sherri Hevener on 2/15/2017 at 1:13 AM. Helped by Dave levitan.

Dave levitan was my go to guy during my visit at apple. Dealing with him was a pleasure.He answered all my questions on my new purchase. But I liked the fact we spoke and touched on a more personal level..not just shop talk..smooth sailing start to finish...I highly recommend apple of York. BEING Treated w respect is my number1 pet peeve. Dave delivered beyond my expectations ..Oh and I love my X1 beamer...many thanks. Sherri Hevener

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great No Pressure Experience

By Z85 on 12/31/2016 at 7:44 PM. Helped by Ryan Schriver.

Ryan provided me with a great experience, it was my first time at Apple. He took them time to understand my situation and provided with multiple options at a good price. I look forward to dealing with Ryan in the near future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 335 sedan

By Jjr on 11/26/2016 at 4:39 PM. Helped by Genius Jim, Wanda.

Joe Delise gave us the time and attention we required. He was very knowledgeable and honest in hour negotiations. We did not have to suffer through the back and forth stuff that one normally encounters. We got a great car and, in my opinion, Apple has a great salesman!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By NLR1073@GMAIL.COM on 10/31/2016 at 3:04 PM. Helped by Dave Levitan.

Hard-working and accommodating says it all when it comes to Dave and the team at Apple. LOVING MY BMW. Thanks you all so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent instruction on 4 series options

By Karen Miller on 9/21/2016 at 5:30 PM. Helped by Jim Munsey.

I recently had an instructional session with Jim Munsey to learn how to use the navigation system and other options on my BMW 4 series. Jim was thorough and detailed on the steps I need to use the navigation system, and he answered all of my questions. He was patient when I needed information to be repeated. He also gave me instruction on other features of my car. I now realize that my BMW has features that make it even more enjoyable.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible BMW Dealership!!

By jessebwaters on 9/4/2016 at 9:08 PM. Helped by Zeth James.

First off, their Gen. Mgr. has been there only one year, and simply has NO CLUE about BMW service. They sold me a car that had been in a rear-end accident to the tune of $8,000 worth of damage without alerting me to this fact, and to make amends, simply extended the warranty from 6 mths. to one year. Then, when repairing a wheel bearing and TPMS, they "forgot" to re-bolt the TPMS. When repairing my passenger-side window module, they flashed the entire car's programming, erasing my DCT tune... and refused to claim responsibility, stating that I should've let them know the tune was present. When having a window unit repaired. Lastly, when I asked about compensation for their error and/or where in writing they stated that a customer was responsible for alerting the SA to an added tune, I was told, "We'd like you to not return, we don't want your business." STAY AWAY!!! With Sun Motors in Carlisle, and Lancaster BMW as close as they are, there's no reason to take your Bimmer here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By rew202 on 8/31/2016 at 10:51 PM. Helped by Joe Delise.

Joe Delise was absolutely amazing to work with at BMW in York. I randomly decided I wanted a BMW and I shopped around at different dealerships but when I went to the BMW in York and worked with Joe he was able to find me the exact BMW I was looking for in my price range. Everyone there was so friendly and helpful and was so excited for me. Would highly recommended Joe Delise and his team!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant experience with Apple BMW

By 1111 on 8/3/2016 at 1:47 PM. Helped by Manager and Justin who actually took wife on test drive.

from the first call to verify the availability of the vehicle to the delivery of the vehicle in MD, after they took care of the MD inspection and tag and titling in MD Every thing was great , 5 stars. John Dollar was great to work with and was a great representative of Apple BMW and BMW. If you are in MD definitely worth the trip to York for an excellent selection, great pricing, and delivery after they handle all the Maryland titling and inspection .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reoccurring BMW customer

By Kris on 7/5/2016 at 10:20 PM. Helped by Jimmy.

Jimmy was great exceeded my expectations in every way was able to find a car for me for less than I ever wanted to pay. Thanks again BMW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New X1

By Mrs.Kristen15 on 5/21/2016 at 12:29 PM. Helped by Jimmy Komopotiatis.

Me and my husband had an overall great buying experience. Jimmy Komopotiatis was awesome to deal with and helped us find our perfect car for a great price. After this experience we plan to be with BMW for a long time to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By llo10601 on 5/18/2016 at 10:46 PM. Helped by Joe DeLise; Jim Munsey.

I needed to purchase a new car. I went to Apple BMW, but wasn't sure which Series I wanted to purchase. Joe D, the enthusiastic salesman, helped me to narrow my search. I decided that the Series 2 was the car for me. They had several on the lot, but I wanted a specific color with specific features. They suggested that I order the car with the color I wanted and with only the specific features I wanted. Usually a dealership tries to encourage you to buy a car on the lot, but they told me they wanted me to be totally happy with the car. I picked up the car today and I am so happy with it. The experience with Joe DeLise was wonderful and made everything so easy. I would highly recommend this dealership and the staff that made this purchase go so smoothly. Special kudos to Jim Munsey who explained all the technical options on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesmen !!

By 755 on 4/25/2016 at 5:49 PM. Helped by Jimmy Kompotiatis.

Jimmy explained everything to us very clearly and was very helpful in answering any questions for us and made buying a new vehicle a pleasure !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time BMW buyer

By Roy5696 on 5/5/2016 at 2:17 PM. Helped by John Dollar.

This is my first time BMW buying experience and was quite nervous about the whole brand as such. The executive John Dollar did an awesome job right from the test drive to getting all final paper work done. All the other staff were equally good and all my demands were fulfilled beyond expectations. I am surely coming back for my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Katelyn Crisamore

By onecent on 2/10/2016 at 8:40 PM. Helped by Katelyn Crisamore.

We have had our car in for several occasions that needed attention on our BMW. I write to commend Katelyn Crisamore, one of your service Advisors. She has always been very pleasant and very helpful She is knowledgeable and has answered any and all of our questions. Your staff overall has been helpful, but Katelyn stands out. Thank you. Penny Blackwell and John Sanstead

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

How it should be

By grappler190 on 1/22/2016 at 4:10 PM. Helped by Marc Gagliardi.

Overall, the single best car buying experience I have ever had. Marc G was outstanding. Highly recommend doing business with this dealer! The car was fairly priced, and completely as advertised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

flawless

By mixilplix on 1/14/2016 at 12:12 PM. Helped by marc.

I this was one of the best car buying experiences I have have .everyone was very helpful . I purchased a certified vehicle that you could not tell was not new ...im from Baltimore and I had my credit union financing me .but they matched the rate and were able to do all md inspections and title work ..and they even delivered my vehicle to my door..tbanks everyone at Apple BMW of york!!!!!

I would recommend this dealer.