Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.7  
Service
3.1  

Dealer Reviews

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Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

waited longer than what i was told

By mickey on 8/16/2018 at 7:13 PM.

I was there to get my 300 Chrysler fixed because of a recall. the service was pretty fast. my car sat outside for a half of a hour, before it was taking into the shop.total time was a hour and a half. while I was waiting for my vehicle I walked into apple show room. only vehicle they had to look at was a green jeep. I would have liked to see a 2018 Chrysler 300 . didn't see any. hard to sell a 300 Chrysler without see it first.this is why I had to go to another Chrysler dealer to buy this vehicle. I don't like to buy without seeing what im buying

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

JEEP TRANSMISSION REPAIR

By Edwin on 5/25/2018 at 6:32 PM. Helped by Tyler, Christine.

I would like to thank Tyler (Service Manager), Christine (Service Advisor) and the technicians for their support during the time I was awaiting a part for my transmission. They went above and beyond within their power to assist and reassure me during the process. Their empathy and communication was greatly appreciated. My Jeep is running great. I would recommend their service department. Thanks again!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Multi-point checks cannot be trusted

By Christian Weaver on 5/4/2018 at 11:30 AM. Helped by Christine Galysh.

BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- Below is an email that I sent to Christine who is supposedly the Service Manager at this location. I NEVER received a response. Sent to: cgalysh@appleauto1.com 4/1/18 at 9:31AM. I also filed a Better Business Bureau complaint on 4/8 that this company has refused to respond to. Complaint ID 12789667 filed with BBB, 1411 K St. NW, 10th Floor, Washington, DC 20005-3404. This should tell you all that you need to know about the RAM location in Hanover... ----- Christine, I recently brought my Ram 1500 Laramie in for a recall on 3/28 at 7:27A EDT; it was for a simple ECU flash. I was ecstatic to see all the green on my inspection checklist afterward. With exception to the LR tires being at 5/32, all of the other items were within tolerance if one is to believe that the technician actually inspected them. I must say that as this was my first Ram service appointment at your dealership, I am disappointed and reviewing other options for future service because of it. I feel that the technician did not perform this inspection honestly. How do I know that? Well the Under Hood section of the checklist has a checkbox for 'Fluids: Oil/Coolant/Power Steering/Brake/Washer'. Less than 48 hours after I left your dealership, the XXXXXXX washer fluid light popped on. If this checklist is to be believed, the technician signed off on the washer fluid level... To be sure I don't have some kind of washer fluid leak, I filled it to the brim and waited a few days to see if the level changed drastically. It did not. Deductive reasoning concludes that the only reason for this was a dishonest multi-point inspection. Since the technician obviously did not look at the washer fluid, I doubt he performed some of the other checks besides the tires. When I gave the gentleman my keys, I headed to Perkins for breakfast. It was not busy and my meal was brought out 8 minutes after I sat down. I know this because I thought it was extremely fast and I checked my watch. I estimate that I was at Perkins for 22-25 minutes in total because I don't linger when eating by myself. When I came back, my truck was moved and parked in a handicap spot. The gentleman at the service counter said that it was finished already and we went over the paperwork.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Tiller8 on 2/28/2018 at 6:34 PM.

Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our first time purchasing a Certified Preowned vehicle along with our first time at this dealership, can’t wait to buy our next vehicle from this same group. Thank you again Jason! Thank you Apple!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Who wants used when you can get new?

By Heather S on 2/26/2018 at 11:55 PM.

Adam Jacobs was fantastic through the entire process, getting us into a brand new Jeep Cherokee when we had stopped in looking for a used vehicle. He spared no effort in getting us where we needed to be price-wise, and was such a pleasure to work with. Highly recommend him to anyone looking to replace a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience with Brian Miller

By Amanda83 on 2/21/2018 at 10:39 PM. Helped by Brian Miller.

Highly recommended Brian Miller for your next buying experience, he is very knowledgeable and helpful. Made my buying experience easy and painless. Awesome experience and will return in the future to buy again!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Wrangler

By Pat53 on 2/17/2018 at 11:25 PM. Helped by Greg Mussmacher.

Greg Mussmacher was the best!!! Made the whole buying experience very pleasant. Will definitely use Greg and Apple in the future!! Very pleased and satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

So Happy Jeep Buyer

By Pat is Happy! on 2/6/2018 at 11:21 PM. Helped by Brian Miller.

My experience at Apple Jeep and sales rep Brian Miller in particular was wonderful. Very responsive to questions and concerns while simultaneously maintaining a high level of respect for my needed personal decision making space. Fantastic!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless Experience

By shannon wrabel on 2/3/2018 at 3:23 PM.

Adam Jacobs was very helpful, friendly and efficient. He got back to us in a timely manner through the whole process. My husband loves his new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE MY NEW CAR!

By Mmoriarta on 1/28/2018 at 10:39 PM. Helped by Brian Miller.

Very happy with my overall experience at Apple. We had Brian Miller help us with the lease deal, and it was a very easy process. We will definitely be back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy with the purchase of our new car

By Dan on 1/21/2018 at 2:26 PM. Helped by Brian Miller.

Purchased this vehicle on Thursday (01/18/18), picked it up on Saturday (01/10/18), Had not even driven this vehicle 5 miles, when the Air Bag (red) light was on. I drove 45 miles to purchase this vehicle, and back home. Now drove another 45 miles to pick up this vehicle. and home again. Now it looks like I will be driving another 90 miles to repair this vehicle. Not a good start for a new (used) car. Beautiful vehicle. Was very happy with the welcoming from Brain Miller, and staff. Bought this Honda Civic for my daughter. Her 1st car. She could not of been any happier. Thanks again Brain, and for the balloons . Not so happy Daniel Thomas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A fun day

By Ronald M Null on 1/15/2018 at 10:21 PM. Helped by Brian Miller.

My experience with Apple in Hanover could not have gone any better. Brian left my buy my Chrysler 300 instead of selling my one under pressure. He answered all my questions and I actually had a good time. Nolan made the financial transaction painless. I give them a thumbs up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't have been better

By Lbhshr on 1/2/2018 at 4:55 PM. Helped by Brian Miller.

Appreciated Dan & Brian laying out all options, pros & cons. First time buying an SUV and felt satisfied with the discussion. Feel we got a very fair deal and would happily refer anyone to them. Nolan was also very helpful and informative. Wife is happy and therefore, I am happy. We'll visit again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Love my new truck

By Steve on 1/2/2018 at 1:34 PM. Helped by Brian Miller.

Great buy-in g experience. Brian and Dan were a pleasure. Great people. Found a truck that met my needs at a price that fit my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First new car.... ever!!!

By Jeremy 626 on 12/30/2017 at 11:50 PM.

Stopped in to see what kind of options I had with trading in my 06 ram. Talked to Adam, told him what I was looking for and what I wanted to pay and he hooked me up with 2018 ram big horn crew cab 1500. My first new vehicle......EVER!!! I am extremely happy with my truck and with my buying experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Happy on 12/17/2017 at 4:35 AM.

Jason was great to work with and caring.he cared about what I wanted and he listened to me when I told him what I was looking for

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service while purchasing our Jeep

By Chronister, kathy on 12/14/2017 at 12:27 PM. Helped by Brian Miller.

My husband and I came to Apple in Hanover, PA on a Thursday evening looking to buy a new Jeep Grand Cherokee. Fortunately, Brian Miller helped us do just that. He was so helpful explaining the vehicle and answering our questions. By the time we left that evening, we purchased our vehicle. The next day, we picked our Jeep and took it home....We are so pleased with our purchase and the sevice given to us by Brian Miller.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks johm

By Hb2205845 on 12/12/2017 at 10:05 AM.

Merry christmas happy New Year to you and your family 2nd car we bought from this dealer plan on the next one be safe everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2 vehicles from Apple Chrysler Dodge Jeep RAM

By Jeep Guy on 12/5/2017 at 7:28 PM.

I purchased 2 vehicles from Apple Chrysler Dodge Jeep Ram of Hanover. I first purchased a 2014 Chrysler 200 convertible, and currently purchased a 2017 Jeep. I dealt with John Weiss, he was excellent to deal with and no pressure at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike King deserves to be called "King Mike"

By Big Art on 12/2/2017 at 4:57 PM.

Mike King is the man, I have known Mike for more than ten years now and as long as he is in the automotive business the company he works for will be the best in the business!!! I have bought, sold and referred many many vehicles and friends to Mike. If there is anyway possible for you to get the vehicle you want Mike will make it happen. Please see Mike for all your automotive needs you will not only get the best deal possible but you will make a friend for life!! I would like to personally thank Mike for many years of professionalism, respect and friendship!!!! THANK YOU !!!!!

I would recommend this dealer.