Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

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Overall Rating

2.0  

2   Overall Experience

What a mess!

By Craig G. on 3/31/2019 at 11:15 AM. Helped by Faith Rudnitski.

I am a highly motivated car buyer and found two cars on the Apple Ford website I was interested in, so I filled out their 'confirm availability' form online. I never heard anything back from them. When I followed up with the, they attributed this to an IT glitch. After waiting a few days, I decided to give them a second chance and called their dealership on the phone directly to verify that the two cars I was interested in were indeed available and to arrange a test drive that day. I was assured by the man who answered the phone that not only were they both available, but that they both would be waiting for me upfront when I came in for a test drive that afternoon. After driving all the way from Minneapolis, I went to the front desk and they handed me off to a salesperson who clearly was not given any information at all that I had arranged to test drive two specific cars. When he finally located that information in the system, he told me that neither car was available for a test drive, despite being told they'd be ready for me. One was checked out to someone else, and the other wasn't even on the property. It was in storage at some other location of theirs. Needless to say, I wasn't pleased. I pre-arranged by phone to test drive these two cars, and when I came, they weren't available like I was told they would be. I walked out of the dealership angry for having wasted my time. This would have been a 1-star review had it not been for the pleasant and helpful interactions via phone and email I had with one of their employees name Faith (the only bright spot). Apple Ford clearly has some basic system and process problems that one oughtn't encounter in any mature organization. Too bad for them, because I was fully ready to buy one of these two cars on the spot that day. Whoever the salesperson was would have made a quick, easy, no-fuss sale. And now, I can't see myself ever considering their dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience was great!

By EdWille on 3/19/2019 at 7:06 PM. Helped by Chris & Josh Ashland.

I bought a new vehicle for my 85 year old mother. The Ashland brothers, Chris & Josh handled the sale always through and were great! Buy from these guys!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tires

By truckgirl on 2/15/2019 at 7:34 PM. Helped by Issac,.

I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I just love the new tires and the ride! The price was reasonable and the service was awesome as always! Love my Shakopee Ford Team! Thank you, Mary Jo

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Bad experience with employee

By blackknight on 9/27/2018 at 5:39 PM. Helped by Erick Ramos, Tiffany Dilley.

This was not a pleasant expierience buying a car due to having to deal with Tiffany Dilley who could not answer my question of wher an extra $500 charge over the estimate came from. She told me it was only a estimate. Being $500 off is not a very good estimate. She informed me that the intrest rate had raised that morning. I told her that I actually gave tho OK on the purchase on MON or TUES. and it wasn,t my fault Apple Ford could not close on it untill FRI. but I would accept the extra intrest. for her benefit to learn something I told her in my day a handshake or somebodies word was good at the time of purchase . On her card it says she is finance manager. She is definitely not management material in my opinion especialy in these times when so many people are loking for jobs. She told me to take it or leave it. I asked do you mean the car ? She replied yes. If it were not for the rest of staf being so polite ane pleasant I would not have taken the car. Tifany was rude, disrespectful, and did not know her job as she could not explain the extra $50 charge. I would have to say I would have to think very hard if I would buy another vechile from Aple Ford or recomend them to anyone because of Tifany.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Wonderful...

By Badger Bob on 5/21/2018 at 7:36 PM. Helped by Aaron Dodge.

Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty years and the Apple Ford Shakopee web site is, hands down, the best auto site I’ve ever used!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By LaurLaur1396 on 5/21/2018 at 6:31 PM.

I bought a 2014 Toyota Highlander from Kal last week. He continually went out of my way to make sure I was happy and felt comfortable with my new purchase. And get this, 2 days after I brought the car home my "low battery" alarm went off on my car for my keyless key. Kal drove out to my location to change my key battery! What a great service! Thanks for the great vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Sales Team !!

By Happy Customer !! on 4/20/2018 at 9:10 AM. Helped by Jen Michel, Eddie Clemens, and Jantzen Procai.

On April 18th, my wife and I purchased a brand new Escape. This was the best car sales experience I’ve ever been been apart of. Jen Michel, who I would recommend to anyone, was superior ! She helped us through the whole process, from the moment we walked in the door, to the final signing. Jen Michel is professional, caring, and is the prototype of a car sales person you want in any type of car purchase. Thank you Jen for all you did for us, you’re the Best !!! And a special thank you to Eddie Clemens and Jantzen Procai for financially processing and completing the deal, thanks guys ! Apple Ford Rocks !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Awesome people here

By Brandon Romann on 2/1/2018 at 10:55 PM. Helped by Ed Clemmens, Phil Geibe.

Phil Geibe was my sales guy, all i can say is top notch. He is attentive, organized, very laid back and listened to me closely. The result was he got me the truck i wanted at the price i was looking for, all with no hassle. Ed Clemmens in finance was fast, thourough and accurate. If i could have given these guys 6 stars i would have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales done the right way

By augsburg on 11/15/2017 at 4:51 AM. Helped by Ben McEvers.

Ben was very knowledgeable and fair throughout the process, took the time to understand my needs and worked to find the best deal possible. Thank you. -Josh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used truck

By greg horning on 10/27/2017 at 3:40 PM.

Mark Herman was great to work with in buying a used truck, very knowledgeable. Apple ford bent over backwards for me when buying my Ford F-250. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales staff, great deals.

By Wayne Kaniewski on 10/17/2017 at 1:24 AM. Helped by Ben McEvers.

Ben went out of his way to find me a great deal on an end-of-model year Fusion. He was very knowledgeable, had lots of good suggestions, and has continued to follow up after the sale. Extremely friendly and personable. This is the second new car I have bought from Apple Ford Shakopee and I will continue to go there. All of the staff including the manager and the finance guy were very friendly and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New f-150

By Warren Reed on 6/6/2017 at 3:12 PM.

Had a great experience buying our new supercrew F-150 , My wife and I felt we had gotten a good deal both on trade and new trucks. Mark Herman ( The German) was very knowledgeable and helpful about the new Ford . Haven"t had the Truck in for service yet but hope the trend continues. Thanks Warren & Deb.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Our new used Ford Edge

By diane on 1/24/2017 at 2:43 AM. Helped by Marcus Elizondo.

It was a bit confusing at first, as the car we were going to look at was in a different place from where we were sent to view it . When we sat down to work with our salesman everything went fine. Our salesman, Marcus, and the dealership's accountant, Ed. were thorough and made sure that we understood everything. Everyone greeted us and made us feel comfortable from the start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well taken care of....thank you Paul Talbot

By Camille on 11/10/2016 at 9:45 PM. Helped by Andrew.

Went in for first oil change since my purchase. There were a few issues, Paul Talbot was extremely kind in his recommendations. I always feel that they really care about making their customers happy. Very professional !! Andrew in service was very helpful in explaining what needed to be worked on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing Service Advisor

By Ford Guy 2016 on 8/24/2016 at 7:46 PM. Helped by Tim Marquardt.

I have had several opportunity's to work with service on my ford vehicle and I want to say the Tim Marquardt is an Amazing Employee! I will gladly refer friends and family to this dealership based on the customer service provided. Tim works so hard to make sure everything is done on time and provides lightning fast response to any questions. Tim ..... Thank You for such great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Sale

By Heiko48 on 7/14/2016 at 6:52 PM. Helped by Jen Michel.

I recently bought a new Ford F-150 from Jen Michel. I had an excellent experience which I knew I would as I had already referred three customers to her, all of whom purchased vehicles from her. She kept all of us frequently informed of the progress of the delivery and sale of the vehicles. She is so enthusiastic and makes everyone feel comfortable with the vehicle purchasing experience. She is a great salesperson and i will definitely refer any prospective customers to her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience

By ted nearman on 7/4/2016 at 6:02 PM. Helped by Jen Michel.

We had a great experience working with Jen Michel. She was knowledgeable, fun and very helpful. They didn't have what we wanted on their lot, but she was able to find it and get it there quickly and at a price that was less than we could find anywhere else. I would highly recommend Jen when you are looking for your next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was so nice and welcoming

By Camille on 6/28/2016 at 2:13 AM. Helped by Mark Mohlin.

I felt so comfortable with all involved in my purchase of my Ford Escape. Especially Mark Mohlin who was so helpful and patient with all my questions I felt like I was well taken care of and I feel that they will take care of me even after my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new car

By Bruni53 on 5/12/2016 at 8:28 PM. Helped by Jen Michel.

I purchased a new vehicle at the Apple Auto Groups store in Shakopee, MN. My salesperson, Jen Michel, was an absolutely wonderful person to work with. I was out of town when she received my request and I had my vehicle within less than a week. Jen made the entire experience stress free and fun. She was an excellent trainer of all the technology of my new car. I was so happy that I had her as my salesperson. (I did not even know there were women in car sales. So, good for Ford!!!!!) In fact, I have already given her name to an acquaintance of mine who is looking for a vehicle. I will definitely give her name to anyone who may be looking for a vehicle in the future. Thank you so much for a wonderful buying experience. (P.S. Ryan and Kal were great to work with too!!!)

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

No deal but good experience.

By DanW on 4/10/2016 at 11:39 AM. Helped by Peter, Landorf.

We did not buy the grand Cherokee that we look at. However our salesman Peter Landorf was a great guy. He was very familiar with all the different options of the GC and how to use them. Peter made sure to answer all my questions and I found him to be very helpful.

I would recommend this dealer.