Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Apple ford for life!

By andrew on 9/26/2019 at 6:19 PM.

i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service then and afterwards has been truly inspiring! i cant say enough how much i have enjoyed it. Thank you everyone over at apple for doing what you do to deliver this kind of service! #customerforlife

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By Diesel Davey on 9/26/2019 at 1:01 AM.

Excellent sales staff. Jeff Ehrlich is fantastic. Everyone was extremely helpful, enthusiastic and knowledgeable. Overall an excellent experience. I would definitely recommend to a friend and I come to this dealer for my service needs as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By T on 9/24/2019 at 7:31 PM. Helped by Rob Saunders.

Ty and Rob were great to work with. They listened to my concerns and didn’t pressure me into getting something that I didn’t want.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible liars

By Jerks on 9/23/2019 at 3:53 PM. Helped by Brandin.

Do not go to this dealer. I traveled 200 miles to pick up my new ford truck. I had the insurance , binder , ford financing. When I arrived the next day to pick it up the manager came out and said the car was sold. It was the next day at 4:15 when I finalized my purchase. My dealer was Brandin. He totally lied and actually made me drive from New York to Maryland knowing that this was a bait and switch. They should all be ashamed of themselves. I don’t know how they sleep at night. DO NOT TRUST THEM AT ALL. HORRIBLE PEOPLE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service with a smile

By Fordfusion15 on 9/11/2019 at 12:56 PM.

This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they were too busy to even see my car that week. I was so distraught to say the least. Well when I called Apple Ford I Spoke with one of their representatives LES and he reassured me my car would be seen this week. I couldn’t have asked for a more nice and understanding person. I got my car checked out, diagnosed and fixed within two days! He explained everything they did and had the best customer service I have had in a while. And got my car washed to boot lol They were awesome and I will be back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly

By Susan123 on 8/27/2019 at 12:22 PM.

I have been with Apple Ford for over 20 years and I trust their quality of work and friendly attitude. They are very accommodating at all times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service!

By Tommygunn on 8/21/2019 at 2:01 PM.

I had an oil leak on a used certified vehicle and they took me right in and found that the filter had been leaking. Had me out of there in 45 minutes. They washed my car too! Thanks Guys

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Guaranteed to break your car

By Gslack78 on 8/18/2019 at 7:30 PM.

This place will break your car if you bring it there. Little stuff, but it will leave there worse than when you brought it in. I can count 4 times where they screwed me over. For the most recent repair I am now 3 trips in, 2 of which I had to get my 3 and 5 yr old out of the house by 6:45 am, and the car is still worse off than when I brought it in originally. They have even found a way to screw up an oil change and a car wash. Dont buy from here, dont take it here for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at its best

By Happy customer on 8/1/2019 at 5:45 PM.

I had a service need for my car. I took my car to Apple Ford at Columbia while I did not have an appointment for the service I required. Mr. Lex made sure my vehicle was accepted even if I did not have an appointment. He even followed up on my case and contacted me continuously with updates to the very end. He is an asset to his company. He reflected the values of his company real well. Thumbs up.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service

By Apple Customer on 7/10/2019 at 2:55 PM.

I have purchased 2 new Lincoln’s at Apple. Always been very happy with the dealership. The Lincoln service advisor excellent performance has now prompted me to order a New Corsair from Apple

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with service department

By BayBandit on 6/17/2019 at 3:17 PM.

I own a Ford F-350 requiring that I make advance appointment for service. Mike Ross has always represented the consumate professional in scheduling, keeping me apprised of any issues, and delivering my vehicle on time. I highly recommend Mike Ross and the Apple Ford service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service!

By Janet Ng on 6/20/2019 at 4:42 PM.

Friendly staff picked up my Lincoln MKZ and dropped off another one for me to use. I ended up doing a 30k service and Donnie was so helpful through the entire process. I got my car back after a few hours! The service is impeccable and convenient, Apple Lincoln Customer for Life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Danityparis on 6/18/2019 at 7:59 PM.

Donnie was awesome...he helped me with the service I needed and was very honest and very patient with me and guided me with the best service for my vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and prompt service.

By Rcromwell2 on 6/18/2019 at 7:57 PM.

Mr. Demby was extremely knowledgeable and effecient in helping me with my issues. I would certainly recommend him when going to Apple Ford for service..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always wonderful

By CC1665 on 6/18/2019 at 12:16 PM. Helped by Aimee Klemert.

I brought my car in because my oil light wouldn't go off. I was helped by Aimee K. She was very helpful, explained things clearly, and helped set up an appointment for additional maintenance on my car. The work was done quickly and I will go back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Curtis Ford is what service is about.

By Goatgeo18 on 6/11/2019 at 11:02 PM.

After having a hiccup in my service last Saturday Curtis called me to make things right. He asked what I missed service wise and went out of his way to have someone pick up my car at my work and take it back for an oil change, tire rotation and check up. As a former service advisor and manager I recognized what he did wasn’t an every day thing. However, this made a world of difference since I am leaving on a road trip to Massachusetts this Friday. Curtis Ford is an example of what great service is all about. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KUDOS TO DAN BRITO

By My Lincoln on 5/30/2019 at 7:16 PM. Helped by DAN BRITO - SERVICE.

My name is Lee C.McPherson and I recently had to come in for service because my engine light was on. I have been an Apple Lincoln owner for 10 years. During my long ownership I have kept warranty insurance for the entire time. Even though I had a warranty, as a 90-year old, I had forgotten when the repair was completed. When picking up my car an extremely observant service advisor named Dan Brito discovered that I had three more days left of my warranty. Mr. Brito did not stop there, it was through his diligence and persistence that I received my refund check, since the payment had previously been made on my credit card for the full amount. It was such a pleasant experience to know that someone from Apple Lincoln cares so much about me being a very satisfied customer. That is why I feel it is necessary for me to send this very positive review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service for my F250

By Ray Robidpux on 5/22/2019 at 12:09 AM.

I have always received great service from Mike Ross, Service Advisor and from the Service Manager Curtis Ford who went outside the box to help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, quick transaction

By Ecker007 on 5/13/2019 at 8:46 PM.

Salesman Deaven did a fantastic job at pricing the vehicle where I wanted to be. Some of the negotiation was done on a telephone call. Very polite young salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn’t ask for a better experience.

By rayfday on 5/13/2019 at 7:31 PM. Helped by Johnny in finance.

We’ve been CFL’s for some time and there’s a reason we keep coming back for more purchases...the Apple Ford team is great. Ty, our sales rep, was nothing short of fantastic!

I would recommend this dealer.