Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By blhill on 8/8/2019 at 3:01 AM.

Proactive approach- discover potential problems- saving the owner time and money in the long run. In addition to completing requested service by the owner Service is completed in a timely matter

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service

By 2016ILX on 8/7/2019 at 12:33 AM.

Even for an oil change the service is top notch. They go thru the vehicle service records and make recommendations and explain the service to be performed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Acura service

By Mdx2012 on 8/1/2019 at 12:17 AM. Helped by Amber only. He is sooo excelllent.

Attention to detail and explanations were excellent from Aamer. He is great. Service was as he explained and he kept me informed as we went along.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great transaction at Arlington Acura!

By hwkrdrvr on 8/2/2019 at 9:58 PM. Helped by Samuel Adams, Ideen Ghaffari.

I had a great purchase experience with Arlington Acura while buying a used car. My salesman Sam Adams was a real gentleman. Friendly, polite, low-pressure and efficient. He accurately described the car to me on the phone before I made the hour+ drive to Arlington. Ideen Ghaffari handled the financial side and was equally friendly, polite and professional. I've always felt going to a dealership was on par with going to the DMV and the dentist. Not here. The staff at Arlington Acura give used car salesmen a GOOD name! :)) Many thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By rizwan10aslam on 7/28/2019 at 6:32 PM. Helped by Rikhi Singh.

The salesman Rikhi Singh and Alber Youseff both treated us like family during the purchase of an ILX. They made sure to work out a great deal that we couldn't refuse. They both did whatever they could to help us out. I've been to many dealerships but have not seen this kind of customer service anywhere. They set an example of how to treat customers and how the car buying experience should be. I would recommend them to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

RDX Feels Like New Again

By EAHJ on 7/25/2019 at 12:16 AM.

They do such a great service job that when I leave my car feels like new again! I feel they really try hard and definitely provide personal quality customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always perfect

By Frank64 on 7/23/2019 at 9:47 PM.

I have used this dealership for the last 20 for my cars’ service. They have always been dependable, courteous and extremely helpful. I will continue to take my car to what I feel is the best service available

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience purchasing car

By Kathy on 7/23/2019 at 1:31 PM. Helped by Samuel Adam.

We had a great experience recently - when we went to Arlington Acura to purchase a new Acura. This is our 4th Acura purchased from this dealership. We worked with Samuel Adam and he was very knowledgeable about all the models. He helped us select our new car as well as assist us with looking at used cars too. He worked with us on the trade-in of our old Acura to make sure we got the best price possible. This is a great dealership and Samuel Adam was a salesperson. I would highly recommend this dealership for sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always friendly reps, quality workmanship!

By Natasha on 7/18/2019 at 12:47 AM.

I am able to get in quickly for repairs and get a loaner car. The reps are always friendly and respectful. Repairs are always done with reliable quality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Mary F on 7/15/2019 at 8:34 PM.

Alber returned my call promptly and took care of my concern right away. Jeremy in service was kind and helpful. Nice snacks available in waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

window fix on rdx

By Nadine on 7/12/2019 at 2:46 PM.

This is the second vehicle that I have bought from this dealership. Even though I have had limited service needs since the SUV’s have been great, the service team has always been great!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Acura RDX 2019 first maintenance

By amkipnis@hotmail.com on 7/3/2019 at 1:12 PM.

The service was done well and only within 35 minutes. The service included oil change and tires rotation. Thumbs up to Mark Neitzke for excellent customer service! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

service

By Tamara123 on 7/3/2019 at 6:50 PM.

Jeremy took care of recall repair when I brought car for oil change. It was great and I don’t have to make another appointment.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unexpected Repair

By MK on 6/28/2019 at 9:54 PM.

I have been bringing my car here since I purchased it and they don’t disappoint. Most recently, I hit a sinkhole in the city which required replacement of two tires, rims, alignment, etc. I had the car towed 35 miles to Arlington Acura because I don’t trust anyone else to fix it properly. Kudos to the entire service team, but especially Mark who goes above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent great service

By Steve61 on 6/27/2019 at 2:31 PM.

The staff are very approachable, friendly, and effficient. I regularly come back for oil changes and other maintenance because of the great experience. When I had a past issue, they took the time understand the problem and offered reasonable solutions of what is necessary. Keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Safety recall.

By Carol S on 6/14/2019 at 10:20 PM.

I have worked with Mark a couple of times now. Keep me informed on when the car would be finished while I was waiting. Very friendly and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Still cruising

By Still Cruzin on 6/14/2019 at 2:10 PM.

Great people that treated us like family and made us feel welcome The design of the cars is as good as any on the market

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best place for servicing an expensive vehicle

By Cil1 on 6/11/2019 at 2:39 PM.

If you own any Acura vehicle, you already know how expensive servicing it can be. I drive 45 minutes to an hour to get to this place, passing another Acura dealership that is 20 minutes from my house. Why? Because of the great service and best pricing you can get owning an MDX. The work is quality and is guaranteed if anything should go wrong after servicing. So far the pricing has been affordable for me. The dealership that I pass by, was double charging me for services, until I found this place. It gives me peace of mind, that they know what they're doing with such an expensive vehicle. All of the servicemen here are polite and professional and honest and have had my car in at one time or another for servicing. But one servicemen that stands out is Aamer Ali. He tells me everything that needs to be done even though I cannot afford to have everything done all at one time. But he tells me which is most important to keep it safe and running, and gives me the best affordable pricing for each, with every kind of discount he can find. And it is guaranteed work. My car is still running like new. And it has over 200,000 miles on it. A great place to get your Acuras serviced and piece of mine. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service visit

By Gund23 on 5/29/2019 at 1:27 AM. Helped by Sean Fork.

Everything went awesome from the point of dropping my vehicle off for repairs to driving back in with the loaner vehicle. Jeremy the service advisor was great in guiding me with tire decisions to keeping me informed of a recalls that needed to be performed, I was even introduced to one of the lead techs Joe by Omar the service manager. We can easily feel like an outsider looking in when visiting service departments but actually felt like family when I left there, kudos to you all and thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership for support and service around.

By DannyC on 5/21/2019 at 3:24 PM.

Dealing with Acura of Arlington is always a pleasure. Friendly, honest, and they always do a great job. They are also in constant communication when my car is in their shop. A+

I would recommend this dealer.