Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Arrogant Dealership...take kit or leave it attitude.

By Bud243 on 12/3/2016 at 2:43 PM. Helped by Robby, Short Salesman and the service shop manager..

I have bought 3 Ford vehicles in the last 4 years. I tried to talk to this dealership but, their arrogant attitude was that's the price and take kit or leave it. On a work truck that was brand new, the visor clip broke. They made us pay for it. It was my fault not the manufactures. You would think a dealership that sells tons of trucks to our company would let us have a 15$ item on warranty. Well, those days are gone and yesterday 12-2-16 was the first time a salesman even approached me in 4 years. I always had to find one previously. I told him to get lost and pound sand I was just looking at MSRPs. I will NEVER buy a part or vehicle from this arrogant small town dealership, Drive to Lubbock and talk to the big boys, you will never be sorry. The days of buddy good oil company's propping up this Ford dealership are over. I for one will not miss this place when it folds or sells.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

INCOMPETANT DEALERSHIP

By nunya on 12/2/2015 at 1:41 AM. Helped by who knows.

I cannot believe what a incompetent dealership this place is, I don't know if this starts with the manager and goes all the way down to the bottom employee. Its amazing when a person schedules a appointment to have maintenance or repair, you drop your vehicle off on the scheduled day and time, at which time you are told the time period for the repair. Later that afternoon you call and check the progress and are informed that no work has been done to your vehicle. So choose your dealership carefully

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Tried online to get started on a quote for a new vehicle,...

By gtwt on 12/31/2011 at 1:51 AM. Helped by owner.

Tried online to get started on a quote for a new vehicle, and I was never contacted. Once I did go to the dealership to check their inventory, I waited forever and was finally given an outrageously high number for the vehicle I was looking at. Once I left the dealership, I was never contacted by phone or email to haggle on the price.

I would not recommend this dealer.