Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Tbone on 2/15/2019 at 2:15 AM. Helped by Jermey.

Jermey was very professional. He new all the aspects of the truck I was buying. He was a very friendly people person.Great job I would give my recommendations to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By GR on 2/2/2019 at 2:36 PM. Helped by James Jorfan.

Just bought the new 2019 Ranger and had a very good experience. Low pressure, easy going salesman made everything comfortable. I wouldn’t heasitate to work with James Jordan again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By f150rick on 1/25/2019 at 10:24 PM. Helped by Bob Essau, Charity. sorry can't recall the young lady who helped us with the title info.But I do recall she is from New Hampshire..

Our experience with Bob Essau< Charity and everyone connected with our purchase were wonderful! We have been doing business with this Ford dealership back to the days of Mathews Ford and will not go any where else for our automotive needs>

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying experience I've ever had

By TomsMtn on 1/22/2019 at 3:05 PM. Helped by Brent, Sharla, Christie.

Can't say enough about how easy this experience. Felt like I was dealing with Family. From the time I walked in and was greeted by the receptionist, to working with Brent on finding the right Truck, Sharla who took the time to explain all my Financial options then to Christie who took the time to show me all the Bells and Whistles that came with my Truck.( Have never had a dealership provide that service). This is a first rate dealership with a focus on customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got a jeep.

By george, robert 1234 on 1/11/2019 at 5:53 PM. Helped by Brent, Brian, Jason there were others I don't recall everyones name.

Went by to get a price on a new F350 for work and saw a 2015 wrangler that I loved. Made a few calls with questions to Brent and drove back over about 2PM. Left with the Jeep by 5PM. Brent, Brian and the rest of the team made all pretty seemless. Joey Galloway

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Let's Make a Deal

By Hillian on 1/7/2019 at 9:28 PM. Helped by Paul, Josh, Sharla, and Charity.

I saw a truck online, (Asheville Ford website), that peaked my interest. I called and got an appointment. I arrived at the dealership and was greeted by Paul (salesman). I explained that I had spoke with Wendy. Wendy "came down" and explained that Paul would take good care of me. Turns out she was right. Paul was very courteous and professional. The truck was actually on another dealerships lot, however Paul did a good job showing me similar vehicles and explaining the process of obtaining the truck that I had looked at online. Negotiations hit a snag regarding the value of my trade and "Josh" entered into the discussion. He was straightforward, which was o.k., and Paul served as referee. To shorten the story we compromised and made a deal. I must say Paul made ever effort to ensure my wife and I were comfortable throughout the process and even after the sale was finalized. I also found "Sharla", who processed the paperwork, pleasant and easy to work with. As was "Charity", who pleasantly demonstrated great patience and resolve in getting my old flip-phone to "sync" with the new truck. Charity was friendly and professional as she explained and demonstrated the features of my new truck. I did purchase a set of "mud flaps" and returned the next day to have them put on the truck. An issue arose regarding the charge for installation and I was very appreciative to "Josh" for his intervening and resolving the issue. I suppose I could have submitted a short review by simply saying "good job" all around, but I felt those involved deserved more than that. I am pleased with my truck buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience!

By Ford Guy on 1/7/2019 at 8:50 PM. Helped by Brent..

Needed a newer car to replace my 2008 Fusion. Looked at every fusion listed online, and found a 2012 and 2014. The 2012 had lower miles and better equipment so I went with Asheville Ford. My salesman was Brent. and he made some suggestions but let me decide which car I wanted. This was on a Saturday, and I left with the 2012 Hybrid Fusion. The dealership was thorough with the paperwork, and I am pleased with the experience. I will return to Asheville Ford when my wife needs to replace her car. Dave Judd..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Overall Excellent

By Lancersgm on 1/7/2019 at 6:27 PM. Helped by Robert Esau; Sharla; Charity.

My overall experience was excellent. They were very informative and helpful both in comparing the different truck models, and finding a vehicle that met my preferences. Robert Esau was the perfect salesperson; helpful but not pushy, and fully invested in me as the customer. Sharla was quick and efficient with financing; and Charity did an excellent job of explaining the new technology on the new F150 which is an extensive upgrade over both my 2011 F250 and the 2015 F150 I traded on the new truck. Between reasonable vehicle price and the excellent trade-in allowance, I am highly satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

wanted to buy from a local dealer

By Happy camper on 1/4/2019 at 2:53 PM. Helped by Mark / Charity.

I told Mark what I willing to pay for a monthly payment and they did meet my figures. I absolutey love my new truck Thanks!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Live and learn.

By Joe on 12/28/2018 at 9:08 PM. Helped by Mark.

I was advised not to go to Asheville Ford, but I wanted to keep my business local....I won't do that again. They sold me a Ford Explorer and told me it had a trailer hitch, got home and found out it does not have a trailer hitch. The manager said they would pay to have one put on, but so far they have not come thru on that promise. They promised me, during negotiations, that someone would show me how to use everything, nope, that has yet to happen. They told me it would be a 72 month loan and then switched it to a 75 month loan. Live and learn.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and knowledgeable staff

By Trucker3030 on 12/31/2018 at 11:54 PM. Helped by Mark and Charity.

I've now purchased two vehicles from Asheville Ford and can honestly say the entire process was easy from start to finish. My Salesman Mark made both buys very smooth and easy. Will definitely recommend to all my friends/family. Steven Parker

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible Service Center

By Mindy on 12/30/2018 at 3:38 AM. Helped by Terrance Richmo.

Took my car in to their service center running great for an airbag recall and ended up having to have my car towed home. I got a call from the service center saying my check engine light was on and was showing codes P0018 and P0022 and they needed to remove valve covers and front cover to check for timing chain problems. This is a car driven daily and well maintained, in the six years I’ve owned it the only problem I’ve had is the car needing a new battery. My check engine light has never been on and WAS NOT ON when I pulled my car into their shop and the way the motor was running almost violently and then almost completely stalling and sputtering I would never have driven my car if I had started it up and it was running like that. They are liars and they did something to my car in their shop and then tried to tell me I drove it in there in the condition it was in. I cannot believe that I took my car to a ford dealership for an air bag recall and had to have it towed home. i understand that the codes it Is showing is something that happens to cars with 100,000 miles or more on them and that’s fine, but my car was not in that condition when I pulled into their shop. They should have taken responsibility for what happened to my car in their care and fixed the problem instead of lying and trying to say I drove it there like that with my check engine light on. So all in all this is the worse ford dealership I’ve ever been to and every single one of them in the service department is a liar. I would never take my car there again to be serviced nor buy anything from them. This place gets 0 stars from me for every subject from customer service, friendliness, to quality of work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Bob and Charity at Asheville Ford

By gene on 12/24/2018 at 6:05 PM. Helped by Bob Esau and Charity ?.

Bob Esau and Charity (Tech Guru) were the best. Bob found a car for me which was hard to find and within a week or so I was driving. Took me through the process with ease and Charity topped it off with a pleasant and enthusiastic rundown on the car's systems and where to go for more help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By FRANKO NC on 12/17/2018 at 5:01 PM. Helped by Bob,Jason,Josh.

Bob,Jason and Josh all stepped up and made this a pleasant experience. I have had less than pleasant dealings with dealerships in the past. Some are still acting like they did in the '60s..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING !

By Alexishunter on 12/4/2018 at 9:38 PM. Helped by James , Jason.

When I came into for I didn’t expect to get a car . But James was so helpful and made it happen! Thank you ! he made sure I knew everything that was going on and kept me updated . So glad to be working with you guys !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob is the best

By 2.0hondacivicsi on 11/21/2018 at 12:10 AM. Helped by Bob.

Bob has been the greatest salesman I have been associated with. Characteristics with the customer is great easy to work with. Highly recommend Bob if you make it by Asheville ford I strongly recommend you ask for Bob Ty Bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob is awesome

By Erika on 11/20/2018 at 12:56 AM. Helped by Bob, Shawnda, and John (?).

Wish I needed to get a second car, I would buy it from bob in a heartbeat. Appreciated all my interactions with him. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and comfortable buying experience

By Mitchell on 11/12/2018 at 7:12 PM. Helped by Jason McLean.

The sales and finance team made me feel very comfortable as a buyer - I felt a solid sense of trust in your dealership’s people in that they were honest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy to deal with

By Electromatt on 11/6/2018 at 11:58 PM. Helped by Mark McKinney.

I felt they understood exactly what I wanted and were able to deliver it with no hassle or argument. They were also very friendly the whole way through

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mattie1995 on 11/6/2018 at 7:50 PM. Helped by Nick Cartony.

Everyone was excellent! Nick had helped me in so many ways and tried everything to get me in the fusion that will work for me and that I would like.

I would recommend this dealer.