Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Get the Deal Done

By TR on 10/15/2019 at 9:04 PM. Helped by Jason McLean.

Purchased another vehicle from Jason today. When I arrived the paperwork was ready to roll, as was the van. I was in an out in less than 15 minutes. Super easy and competitive pricing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ray was excellent!!

By DeborahBarrett on 10/12/2019 at 10:16 PM. Helped by Ray Cardenas.

Great Salesman. Professional, knowledgeable and courteous. Worked with me to find the best vehicle for my needs. I never felt pressured to make a decision on buying. He is definitely a 5 star Salesman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Dylewski

By Mike Dylewski on 10/12/2019 at 9:13 PM. Helped by Van Blankenship.

It was a very positive experience purchasing a new vehicle, which doesn't always happen. Everyone was very helpful. I would recommend Asheville Ford to any new prospective buyers!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Overall excellent customer service!!!!!! Thak you so much...

By Earicka on 10/7/2019 at 2:11 PM. Helped by Samatha Watkins.

Overall excellent customer service!!!!!! Thak you so much ford for my experience in buying a new vechical . I hope in the fucture to come back and purchase a new vechical that my husband loves

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

VeryGood experience

By Harold on 10/4/2019 at 8:34 PM. Helped by Bob Esau, Samantha Watrkins.

We were interested in the new Aviator and had intended only to look, if possible. .The vehicle which Bob Esau showed us and his attention led us to make a purchase instead. Samantha Watkins patience and explanations were most helpful..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a service truck for business

By TR on 10/2/2019 at 7:33 PM. Helped by Jason McLean.

The business has been buying Chevy Vans for service but we decided to try the Ford Ranger XL. Was surprised by the truck to be honest, well built. Jason delivered the truck and the paperwork to my home. Such a smooth process I bought trucks #2 and #3 there.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Disappointed

By chuckmcgaharut on 9/29/2019 at 7:18 PM. Helped by Multiple.

The dealership had my 2018 F-150 truck for approximately 17 days and returned it to me with the problem not repaired. I bought my truck from them a little over a year ago brand new! They claimed to have used a Ford engineer and went through multiple steps to try to fix the vehicle. It wasn’t the first time they had worked on the problem. They basically replaced half my engine. I received a call stating the issue had been corrected and I could pick up my truck. I made the mistake of not driving the truck prior to taking it home assuming it had been fixed. Well it wasn’t! I was so happy to have my new truck back after driving a tiny loaner car they gave me during the repairs. I am deeply disappointed with my experience with Asheville ford. I would not recommend buying a vehicle from them. Today is a Sunday or I would be back at the dealership dropping the truck back off. Dr. Charles Mcgaha MD

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very Good Experience

By Dan C. on 9/23/2019 at 10:58 PM. Helped by Makenzie, Jason & Chris.

First contact with Asheville Ford I spoke with Makenzie Coil about a listing of a used vehicle on their web site. She was very helpful and even had pictures of the vehicle taken for me (it was a new listing and none had yet been taken). I drove the 2-1/2 hours to view the the vehicle the next week and met with Manager Jason who put me in touch with Chris Mease. Chris worked with my wife and I until we came to the decision to purchase the vehicle. Things went smooth with their help and we finally was able to met Makenzie who was super nice and helpful. These people were super to work with even though the vehicle we purchased was not a Ford product ( it was a Toyota). We had a very good experience at Asheville Ford! THANK YOU! We love our "new to us" vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Pedro on 9/15/2019 at 3:11 PM. Helped by Raymond, Samantha, and Sharla.

Bought my car from Asheville Ford and it was a great and smooth experience. From the website accessibility, sales personnel, financing department, instructional personnel, and service department; they make it a very pleasant experience. Extremely clean and well decorated local. Friendly personnel. I will highly recommend this dealership and I will go back when time comes for a new vehicle for any family member or friend. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By AprilC on 9/15/2019 at 9:09 AM. Helped by Chris Eason.

Our experience here was great! Got a great price on a new 2019 Explorer XLT, got my monthly payments where I needed them & staff was friendly and helpful, couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was fantastic!

By Chuck on 9/13/2019 at 8:05 PM. Helped by Anna kendall.

My experience at Asheville Ford was the best I’ve had to date. They made it very simple to trade my truck for another truck. They gave me a great price for my trade and a good price on the truck I was purchasing. Overall great experience, my new ford dealer. Thanks Chuck Collins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto buying as it should be.

By M87medic on 9/11/2019 at 9:51 PM. Helped by Sam, Samantha and Sharla.

The search to find a new vehicle to replace an aging F-150 led me to Asheville Ford . Found the vehicle I wanted at a fair price. The staff were polite and professional, no high pressure sales tactics. Everyone I came in contact with was knowledgeable answered all of my questions. I would definitely recommend this dealership to others. John Ptaszek

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By Ohelvis on 9/7/2019 at 6:15 PM. Helped by Katie.

I recently went to Asheville Ford Lincoln to inquire about a new Marc. I received all the answers to my questions and more. The staff was extremely informative and willing to help me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My new RED Explorer!

By Pamela from Candler on 9/7/2019 at 2:15 PM. Helped by Ray and Josh.

A week or so ago I stopped at Asheville Ford to see what vehicles they had on the lot. I knew I wanted something bigger than the Edge I was driving. I had owned an Explorer before so new the seating and cargo capabilities. I’ve been a Ford owner for over 40 years so had a specific list of “must haves” for my next car. Black exterior was one of those musts! Ray was very patient and helpful and worked with Josh to see if they could find the right Explorer. We looked at and drove several different vehicles. Ray pulled up in this beautiful red Explorer and they both urged me just to test drive it regardless of the color. My first thought was UGGHHH! I want BLACK! But long story short, I loved the performance of that red Explorer and ended up taking it home! This is the third new Ford in six years we’ve bought from Asheville Ford. I was pleased with the deal we made and I love all the performance enhancements of the 2020. We have no question the Asheville Ford is our dealer of choice!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase

By debbie731 on 8/27/2019 at 1:10 PM. Helped by Josh, Brian and Sharla.

I am a returning customer. Brian was exceptional with assisting me with my questions and the process in purchasing my new vehicle was quick and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By LoveOur250 on 8/26/2019 at 3:48 PM. Helped by Ray Cardenas, Josh, Charla, Samantha.

Loved our F150, but we were ready to upgrade to an F250. We came in "to look" without being sure we were going to purchase, but this team made it easy to decide we were in. Great people, great deal, very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch group of people...

By JoyJerry on 8/20/2019 at 7:28 PM. Helped by Bob.

From the first moment that we walked into the showroom we were treated with respect courtesy and truly felt like one of the family. Addressed every concern answered every question we had. And ended up with the car that we wanted. Wont go anywhere else. Great group of people. Thanks guys. Joy and Jerry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchasing experience

By becca on 8/20/2019 at 12:16 PM. Helped by Brent Miller.

My husband was looking for a new work truck. We went to Asheville Ford and had exceptional service. Our salesman was Brent Miller and I would recommend him to anyone. All staff was professional and courteous and went out of their way to accommodate us. Thank you Asheville Ford and Brent Miller!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By estiemaker on 8/9/2019 at 12:15 AM. Helped by Mark McKinney.

My wife and I have been looking for a certain color and optioned Explorer for weeks. Asheville Ford had the vehicle. We drove up on a Sunday afternoon and spent some time with Mark McKinney in sales. He was wonderful... Drove home with a new vehicle.. Happy customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valued Purchasing Experience

By icard robert 123 on 7/31/2019 at 3:30 PM. Helped by blankenship, harold salesman.

Mr. Blankenship was very cooperative. He listened to what I wanted and answered questions I had. He was great and I finally got a good price on the vehicle. Also Mr. Blankenship called me to see if I was satisfied with the vehicle a few days after purchase. His rating was excellent because I am a very thorough buyer All the peronnel I worked with was great too. Miss Watkins was also very thorough in explaining how the systems worked. Mr Pasino was helpful in locating me a vehicle on Mr. Blankenship day off. Robert E Icard

I would recommend this dealer.