Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experienced Buyer - Experienced Great sales

By cBear on 1/24/2018 at 10:22 PM. Helped by Donald and Bud.

I had a well researched idea of what I wanted, what my trade in was worth and what my negotiating window was. The sales team listened and was able to find nearly exactly what I wanted without forcing me to wait weeks-months for an vehicle order. The sales staff were professional and experienced, yet presented a relaxed and comfortable approach/environment. As long as I’m in the area, Astro Ford is who I’ll approach first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Dennis Martin on 12/31/2017 at 9:30 PM. Helped by Donald Crowley.

Hands down the best at what they do. Very eager and knowledgeable. Willing to work hard for the customer to get financing. Awesome salesmen. DR and Ryan...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Kvnb182 on 12/15/2017 at 2:05 PM. Helped by Ryan Titus and Don Crowder.

Ryan and don made it stress free and easy purchasing my new vehicle. It was a great experience and they helped me get the vehicle I wanted at an affordable price. I will definitely buy my next one from Astro ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely perfect buying experience!!!

By JAMESBOSARGE on 11/20/2017 at 7:17 PM. Helped by Miles Culberson, Ryan Titus, Joe Lamousin, John Partain.

I’ve purchased several vehicles from Astro Ford. Miles Culberson has helped me and my family with numerous vehicles. I’m always greeted with a smile and the sales staffs knowledge of vehicles on hand. Ryan Titus was pleasant and easy to deal with, Joe Lamousin made my visit worth the stop in! Sold me a new F250 without any pressure and John in finance sealed the deal. I would definitely recommend this dealership to anyone!! Thanks again for the awesome deal!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Astro Ford is the Best

By Tracy Robinson on 9/26/2017 at 11:20 PM. Helped by Brandon, Chris, and John.

I had the very best experience here. Brandon and Chris are Great and we look forward to coming back for our next family purchase!!!!!! Keep up the Great Job Astro Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome visit

By Chris_elliott on 9/14/2017 at 8:20 PM. Helped by Kristofer Shaulis.

Kris Shaulis was my salesman and he did nothing but help me out with everything I need. He got me into the truck I wanted with and did it in a very professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Carcouple2016 on 9/12/2017 at 5:20 PM. Helped by Rodriquez.

Great service especially compared to butch ford dealership. I forgot the guy's name I worked with, but he did a great job and he was respectful with our price limit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Astro Ford is my new shopping ground!

By jrobinson on 8/31/2017 at 3:31 PM. Helped by Kris Shaulis.

I came in with the broken driver side mirror in the service dept was excellent. I told the service guy that I wanted to take a look at the newer F-150 Platinum's on the lot. He gave me to Kris Shaulis and it was all uphill from there. Kris listened to all my must haves and showed me a vehicle that fit in best for what I told him I wanted. He quickly found me a '17 F-150 Platinum that was perfect and gave me a deal I simply couldn't refuse. I haven't had a salesman yet that actually listened to what I need and delivered. I used to buy from Butch Oustalet because they always beat Astro in the past but this time Astro had a real salesman that treated me the way everyone that's shopping for a vehicle should be treated. Go see Kris Shaulis, you won't regret it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Tina D on 8/31/2017 at 3:59 AM. Helped by Brandon.

Brandon did a very good job. We showed up after driving a hour to find out that the owner had the Vette we were looking at, not only did he keep us happy, he drove the vette all the way to our company a hour way to let us see it. Sure enough we bought it and have been glad ever since. Ask for Brandon. God bless

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Judy on 8/26/2017 at 7:06 PM. Helped by Brandon.

Brandon you have been excellent help in obtaining my new car. The staff was very cordial including your crazy finance manager John We will be referring friends to you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By DPenny on 8/25/2017 at 3:05 PM. Helped by Brandon.

I was very pleased with my trade allowance and the sale price of the 2017 F 150. My salesman was Brandon and he made this process smooth . Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a great experience with this clompanie.

By Rob1159 on 8/18/2017 at 2:08 PM. Helped by Brandon.

Brandon from Astro ford helped me with this deal in a great way with my trade ins and all I really appreciate all the hard work from these employees here and the help that that gave me the whole time I was there

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst exerience with a service deartment ever

By Gene on 7/14/2017 at 12:20 AM. Helped by Leonard also service manager.

I am from Michigan Took my Lincoln to the dealership in April to work on an air conditioner problem while I was visting Biloxi. On the way back we could not get the control panel to work correctly although it worked fine before bringing it to them. Called and advised them I would be back in July. Made appt. For July 5. They told me before they ever insected the car that this was a new problem. On the 7th they advised that the wrong parts were ordered. Car would be fixed on Monday. Called and was informed that it would be finished on Tuesday morning. About 4:00. P.m. finally got a call Went to pick up the car and found that the gear selector was improperly aligned drive showed as neutral. Next day started back to Michigan and found that the radio and remote starter was disconnected. Worst exerience ever. Don't go to them unless you want to be ripped off called four times on Thursday no one available and to date no return call

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Be aware of your service schedule

By sabertooths on 7/12/2017 at 2:20 PM. Helped by Various service personnel.

I purchased and have been taking my Fusion to Astro Ford for service since 2009. Nobody else has ever serviced my car. Apparently, they don't keep records of the service that has been accomplished. There isn't a visit that goes by where they tell me I need to have something extra done such as; air filter change, coolant change, spark plug replacement... all these things have already been accomplished, by Astro, and most ahead of the Ford recommended schedule. The last time I had my oil changed (May 2017) I was told I needed additional services not even listed in my owners manual. Over the past few years, I have witnessed other customers arguing with service personnel about why they had to have certain services performed either ahead of schedule or things that aren't even in the book. When I asked why Ford didn't have the additional service listed as necessary in my service book, I was told that it's Astro who recommends them, not the manufacturer. Why? To screw the customer. That's why. Last month I went out of state to purchase a new F150, because nobody here locally could touch the deal I got. I came to this site to research other, nearby service departments as I will not be going back to Astro Ford with my new truck or my Fusion. My recommendation to anyone who reads this is this; if you do go to Asto Ford's service department, always know what you've had done in the past and always be aware of what YOUR recommended service schedule recommends. Don't let them screw you too.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fantastic experience

By Navy140805 on 7/1/2017 at 12:58 AM. Helped by Brandon hursell.

The personnel were more than happy to help me and a huge thank you to Brandon hursell for all of his hard work and professionalism while helping this first time buyer. Overall I had an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 F350

By buck 1980 on 6/24/2017 at 6:26 PM. Helped by Kris Shaulis.

Great service, great Salesman Kris Shaulis. Bought a 2015 Ford F350, traded in my 2006 F350 for it. Very helpful staff and great coffee. lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Bob123 on 6/9/2017 at 3:36 PM. Helped by Kris Shaulis.

The sales associates were very friendly and always helpful. They didn't hover and allowed me to peruse the lot without feeling pressured. If I were buying another vehicle I'd visit Astro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful car buying

By Kim Simmons on 6/14/2017 at 3:25 PM. Helped by Kris Shaulis.

Kris Shaulis went above a beyond to help me with my auto purchase. John Parton was also so very helpful n did an amazing job. I would recommended ASTRO to any new all my family n friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My awesome experience at Astro Ford

By Viv5Jay on 6/10/2017 at 10:28 PM. Helped by Kris Shaulis.

Came to Astro Ford looking for a cargo van to turn into my personal vehicle. Kris Shaulis was extremely patient with me and gave me an amazing deal. I was looking at going to another dealer but he took so good care of me that I don't want to do business with anybody but him. My family and I will always come back to see Kris Shaulis and you should to!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ASTRO Ford

By Jgill on 4/28/2017 at 4:02 PM. Helped by Ryan Titus.

I had great experience at Astro Ford. Ryan Titus and John Partain helped us get our new truck quickly. Would definitely recommend them to anyone.

I would recommend this dealer.