Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Focusmom13 on 9/16/2018 at 5:11 PM. Helped by Chris Milligan Service.

Had my son's Ford Focus towed to Athens Ford due to transmission problems. They kept me notified throughout the process. Problem was under warranty and fixed promptly. They even informed me of a recall and completed it as well. Total cost for all the work...0! So thankful for the honest and professional staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!!

By raptor lover on 9/6/2018 at 6:48 PM.

Love my new 2018 Raptor!!! Scott and everyone at Athens Ford were awesome to work with. Very helpful and knowledgeable. I have purchased new cars before and spent 6+ hours at the dealership. In and out in under 2 hours at Athens Ford. Thanks again for everything and I will certainly recommend you to my friends. Ray Henry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything about this experience was excellent!

By Debra L on 9/6/2018 at 3:17 PM.

Loved working with a local company and local business professionals! Everything about Athens Ford was exceptional! Would certainly recommend the people and the dealership to anyone looking to purchase a vehicle. Scott, Chris and Neal made the process easy and pleasant!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience. Great people ! Great product !

By Denny 64 on 9/5/2018 at 9:33 PM.

It didn't take long after meeting Scott Cochran to realize what a quality guy he is. I trust him and everything he said he would do, he did. Everyone there went out of their way to help me. I am confident that they value their customers !

I would recommend this dealer.

Overall Rating

4.4  

3   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Informative

By Crissk1 on 9/5/2018 at 10:27 PM. Helped by Jamie in the body shop booked an appt to apply bed liner and then put two trucks in front of me holding me there for 4.5 hours.

I started by having about an hour phone conversation with Scott. He asked me what was important and Walmart was nice to have on a truck. He then walked me through the different packages and helped me decide which one was best for me by showing me the differences. He helped me understand the different engine and transmission choices to make an informed decision. He then found three trucks that fit my choices and we came over to see them. Once we picked the truck he helped us work through all the payment options. He went above what most car salesmen do which is email a link and tell you to go see what you like and then let them know. I learned everything I needed to know about the F-150 and feel I got just what I need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased used car

By Ellan56 on 9/5/2018 at 9:42 PM.

Scott was so easy to work with. He listened to what was important to us and helped us to make a wonderful choice of a used car. We never felt any pressure. It was the best car-buying experience We have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Tecwrds on 8/28/2018 at 4:16 PM.

We spoke to our salesman David before visiting Athens Ford and told him we wanted an Escape SEL and what options were important to us. We drove all the way from SC and when we arrived he had found us the perfect vehicle and had it ready for us to test drive. David was very knowledgeable and answered all our questions. We were given a great price for our trade in and the financing went smooth. The dealership is very clean and we were given refreshments while completing our purchase. Everyone we encountered was very pleasant, this was definitely our best car buying experience ever! We are very pleased with our new Escape!We highly recommend Athens Ford and David Costa.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found my perfect car!

By TBurd on 8/24/2018 at 2:48 AM.

I had a very specific list of MUST haves on my car. David and his team were so incredibly patient and helpful when finding my perfect car! They stayed late the night we bought the car and late on the night the car arrived from Atlanta. Their patience and professionalism is spot on. It didn’t matter who came in contact with us, everyone was so courteous and wanted to ensure we were comfortable while signing paperwork, picking up items, etc. This is the second SUV I’ve purchased in 5 years from Athens Ford and you just can’t beat the quality, courtesy, and professionalism. If you’re looking to buy a great car with an awesome warranty- look no further!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, painless

By Cornpup910 on 8/2/2018 at 2:15 PM.

David did a wonderful job of being patient with us as we look at the vechiles. We never felt pressured or rushed to make a decision. He was very personable and we would recommend him to friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Surprisingly Pleasant Experience

By Hugo on 7/19/2018 at 3:39 AM.

This dealership made strong efforts to to convince my wife and I to purchase a 2018 Ford Edge Titanium which we did. Most of the credit should go to Scott Cochran who was very persistent but professional in soliciting our business. Others including Tesh, Kara, the finance manager and Neal Shepherd collectively made the purchase a pleasant experience. We are enjoying the use of our new vehicle. We would also like to thank Scott for his post sale contacts as well.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Works Appointment

By Ann on 7/17/2018 at 1:36 PM. Helped by don't remember or have paperwork with to check.

I scheduled an appointment for the Works at 8:20 on Sat 7/14 2 1/2 hours to complete service is UNACCEPTABLE. If I did not have an appointment I would understand waiting longer. To be told they are overbooked and there is a problem with online booking is not my problem. The online booking should be removed from the website until it is fixed. The customer should not have to be in convinced with problems at the dealership and website. If there was a know problem and service was overbooked than I should have been contacted to reschedule. Because of taking so long I was late for arrangements I had made with family. Now I am receiving an email telling me I missed my appointment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By JaniceG on 7/10/2018 at 5:31 PM.

Scott was available via text and email at all times of the day. He made my car purchase go smoothly. I would gladly recommend him to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful!

By jilliano on 7/5/2018 at 6:39 PM.

I was feeling fairly discouraged when I found out I had to get a new car, but Scott and Athens Ford help ease my anxiety and find a car that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in for a new car

By R. on 6/30/2018 at 7:15 PM.

After thinking about whether or not to trade in my old Ford escape for a 2018, I called the dealership and was assisted by Scott. He answered my initial questions, then scheduled a time to meet that was convenient for me. At the dealership Scott took the time with me to go over all options, answer my questions, and address my concerns. He never made me feel rushed to make a decision, and made the process manageable and enjoyable. I would definitely work with him the next time we need a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Car

By mallardduck36 on 6/25/2018 at 4:03 PM.

Overall my experience was great. David was very helpful gave us great input and detail about the car. Very friendly and very driven to do his job and do it well. Took care of us both with the car and in customer service, asking if we needed anything often, and always made sure everything was clear when we didn’t understand. Overall it was a great experience and I would recommend going through David and Athens ford to anyone in the market for a used or new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy!!

By Mlacey33 on 6/24/2018 at 11:26 PM.

Went to Athens Ford with one truck in mind. My sales person, David, listened to what I was wanting out of the purchase and relayed the info to the finance department at the dealership. In the end I purchased the truck for what I could afford and everyone that helped make that possible was amazing and very personable! I would recommend Athens Ford to anyone! I will back in the future for other purchases!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another happy customer.

By happycustomer on 6/20/2018 at 12:53 PM.

This is our second purchase since 2014, & Scott made it every bit as easy as the first. Scott was a joy to work with. A+++++

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

not pushy, easy to shop even with our kids there

By joecozart on 6/12/2018 at 9:11 PM.

I liked that they had snacks and lounge for the kids while we shopped some, they weren't pushy, quick with paperwork. They had us ready to leave in under two hours from walk-up to final signing. Scott was great listening to our needs and working with us where we were in the process, a true professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Overdrive5 on 6/11/2018 at 8:21 PM.

Ask for Scott Cochran. The car I was initially seeking sold but Scott was able to locate a vehicle very similar. Great line of communication with sales. The dealership had a great team of honest, friendly people. This dealership is more than willing to work with you. Will buy again from Athens Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Found Wife’s Dream Car!

By Dtedford on 6/10/2018 at 2:43 PM. Helped by Tesh Kara.

Everyone was very helpful! David, Tesh and Shannon were great! Thank you all so much for making the process a great one as most often buying a vehicle is a stressful one!

I would recommend this dealer.