Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They sell crap vehicle

By ogbonna9 on 6/20/2018 at 3:17 AM.

I bought a vehicle on June 2, then 2 weeks later, the window of the trunk fell inside. When I called them, they told me to bring it. But I already took the car to a dealership to pull the windows outs for me. I paid Toyota dealerships $300 for diagnostic text. When I got to Atlanta auto brokers, they were saying that the rusted truck they sold to me is my fault. Now I am left to fix the problem of my car which will cause me $2500. Do not buy any car from this people. They are rip off

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy!

By Katherine on 12/19/2017 at 2:42 AM.

We live 2 hrs outside of Atlanta so when I found a few cars on Autotrader I was skeptical, especially with the bad experience I had at a Nissan dealership. from start to finish it was a breeze, Ryan answered all my questions (I had a lot), we got a awesome price and a great car, I will recommend them to everyone!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Car Purchase

By Lisa Graddy on 11/22/2017 at 11:50 AM. Helped by Terry Holmes, Robert, Sales Manager.

I wanted to share my experience in helping my 76 year old mother purchase a car with Atlanta Auto Brokers from her salesperson Terry. She indentified a couple of cars of interest, including a 2008 Nissan Maxima that she wanted to look at further. We were told it was “just” traded in and had only one owner. Reviewed the car fax, took it for a test drive. Drove good, no issues I could see. The only thing was the tire pressure light was on so I figured no big deal. Terry, her salesperson told us both that would be taken care of during the purchase process. She went ahead and purchased the car...BIG MISTAKE. The tire pressure light will not go off. She has taken the car back (3) times to see what the problem is. Total waste of my time (I live an hour away from my mother, and I have to take time off from work). I am very disheartened and disappointed to say the least. They “claim” to keep taking the car to a Butler Tire Shop and asking them to repair issue. I saw (1) work order with a few minor repairs done that supposedly would take care of the issue. As soon as my mother drives the car off of the lot, and the Tire Pressure light pops back on. To some this is a minor issue, but to a 76 year old woman on a fixed income, this a huge issue. Now, I am waiting on a call back from Terry from yesterday on our 3rd repair trip to Atlanta Car Brokers. I was told he would car me back within the hour. Guess what, still waiting. So much for customer service. You win Atlanta Car Brokers. Not coming back!!! I would not recommend this dealership to anyone looking for a quality used car.............To add insult to injury, my mom called back a few days later. I was with her on the call. They told her they were not going to help her because I posted my experience on social media. I let him know I was on the phone. Rob the sales manager got a bit miffed and HUNG UP the phone. Obviously as a customer of this dealership, we were not VALUED at all. Who hangs up the phone on a customer who had been nothing but patient and did not raise their voices at all?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Atlanta Auto Brokers - highly recommend

By WDH on 9/28/2017 at 4:08 PM.

I recently purchased a vehicle from AAB the entire experience was excellent. I live 100 miles from the dealership and sales associate Ryan Faber had everything set up for me in advance. When I made the trip the vehicle was exactly as advertised and the transaction was quick and efficient. I would certainly consider using AAB again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run Away

By Andrew9146 on 9/24/2017 at 6:34 PM.

Drove 400 miles to purchase vehicle. Only had their website info to go on. They demanded a $1000 Unrefundable for any reason deposit. I get there and the vehicle was a mess. The interior had been removed and just set back in place. Seatbelts were unattached, carpeting was sticking up in several places. Had not been serviced. Tried to drive it but there were no front brakes, the oil looked like soup. The heating and air system were broken, the radio was inoperative. The staff was rude and argumentative. And after 93 miles and a pending transmission failure, and a now undriveable Jeep, I Realize I should’ve taken the thousand dollar loss.DO NOT GO HERE!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Ran credit appl w/out reason or consenta

By Sassy on 9/21/2017 at 7:10 PM. Helped by N/A.

I have never been there. Did not request for financing. Ran appl for credit without my knowledge or consent . Who is responsible for this? Business loss

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I'm the customer remember?

By DocMartin2018 on 8/30/2017 at 11:12 PM.

People skills lacking. No eye contact. I felt like I was being rushed. Dianne gets 5 stars. We are all human and have bad days but remember I'm the customer. Get it together Brian.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Satisfied and pleasantly surprised

By Collarman on 8/23/2017 at 11:12 AM.

Let me start by stating, I have purchased many cars in the past, most from new car dealers. I searched nationwide for a low mileage Mercedes CLS550 in the color scheme I was looking for. Typically I would buy direct from the Mercedes dealer, but, none had this car. I found the car in Atlanta and I live in Palm Beach. I was skeptical at first working without an authorized dealer. My first email was "auto replied" but, not responded to, and when I called, the gentleman I spoke with did not call me back. Not willing to give up on this car, I called again. I spoke with Diane Butts who was very accommodating. Diane helped me coordinate an Independent inspection in one day with Lemon Squad. Diane kept me informed during the process letting me know they had completed. I received the report the next day and arranged the details with Dianne for the transaction. I was trading in my car and had to drive up to complete the transaction. Dianne had assured me that she would have the paperwork prepared ahead of time so I could get back on the road quickly. I arrived concerned that the car was going to have some kind of issue or the details of the transaction would change based on the sterotypical "Used Car Sales" reputation. This was not the case. The car was exactly as represented and cleaner than I had imagined. I test drove the car, went back to the office and completed the paperwork with Brian Books. Brian was extremely proficient and explained the documents. I finished the transaction moved my belongings from one car to another and was on my way in less than two hours. Currently I am awaiting confirmation of payoff of my trade in and my title for the new car. The car purchased is running perfect. The passenger rear window had one small issue, so I went to the dealer yesterday and had it fixed under the factory warrantee. Dianne has followed up two times since I left Saturday to see how everything was going with the car which was nice. Dianne also helped coordinate someone picking up an item I left in my old car. Overall this experience exceeded my expectations and changed my view of what it is like to work with a "Used Car Dealer". Atlanta Autobrokers has their act together. This car was in better shape than I anticipated, the sales experience was seamless and the transaction was smooth. Based on my experience I would definitely recommend Atlanta Auto Brokers to anyone considering purchasing a pre-owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and reliable autos

By Nicole on 8/4/2017 at 5:43 PM. Helped by Robert.

I have personally known the owner of this dealership since I was a child. My buying expert today was just as I remember this place 30 years ago. Great service. Friendly people. Autos that you can trust to serve you well in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.... Salesman listen to my needs

By TISHTOYA1 on 8/4/2017 at 3:59 AM. Helped by Robert Shelnutt.

Dealership personnel was not pushy, they listen to my needs and what I was trying to accomplish which made my buying experience even more enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Purchase ever

By Latisha85 on 8/2/2017 at 1:31 PM.

My experience was wonderful. Dianne was very helpful and compassionate of my needs. They made great effort to find what I need...a reliable and affordable car. It was the quickest car purchase ever, they made sure I was in and out. I walked in the door and was assisted right away. Dianne helped me find a car and the purchase was completed within 2 hours. I will definitely be making another purchase with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly service

By RoseMaryG on 8/2/2017 at 1:40 PM.

My sons first car and they made the process so easy! Allowed us to take it to our mechanic and have it checked out. Ryan was easy going and professional. Even offered up college advise. Great team at AAB! Thank you for making it so easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Acura TL

By Matt on 7/29/2017 at 4:45 PM.

Ryan McLeod was very respectful and friendly. The service was very quick and the company answered every question thoroughly and respectfully. I was in and out with my car within an hour and a half.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy a car here

By Coolguy56 on 7/26/2017 at 2:29 PM.

My family and I are repeat customers here at Atlanta Auto Brokers and for good reason. This is our third purchase from here and probably not our last. The employees treat you with care and respect, and do their upmost to appease the customer. If you're looking for a great deal and great service on a car just for you, look no further.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love it!!

By DEMETRIUS SIMMONS on 7/25/2017 at 10:33 PM.

Found an awesome deal online. Went out and purchased the ride the same day. Great place to do business. I would everyone purchasing to check out their inventory. Thanks Atlanta Auto Brokers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service and great people

By Csantos89 on 7/24/2017 at 4:11 PM.

I saw they had the 2011 Infiniti g25x that caught my attention. So I called them up before even going in because I knew what I wanted and where I canted to be at payment wise. So I spoke to Ryan(sales associate) who is phenomenal by they way and asked him to see what he can do. So Ryan called me back after getting all the numbers squared away and I was like cool I will be there later on. So I went to go see the car after work and absolutely loved it but I wanted to see other cars. I told him let's see what's else you have. One thing I like the most was he didn't try to put me in just any ole car he New I was looking for a sedan and luxury so he showed me a few unfortunetly I was stuck on the Infiniti so after getting everything squared away I told them I would like to come get the car tomorrow if they can hold it. Yup Ryan put his magic to work and was able to hold on to it till the next day and I picked it up. Ryan, Bryan. The sales manager and the older lady are the best team to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2007 Honda Odyssey

By Luke Sr Griffin on 7/14/2017 at 11:56 PM.

Worked with us through everything. Everything worked out great and we got out quick. Made a good deal and were very friendly. We will come back again. Everything was accurate on the website. Appreciate it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service the staff was very kind

By stacia james on 7/16/2017 at 5:50 PM.

Thank you to all the stuff that helped me make my purchase you guys know who you are I really appreciate it. I love my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing exp. No hassles and smooth process.

By Keisha Brown on 7/15/2017 at 10:13 PM.

Byron said come on in and we will take care of you. He was amazing from start to finish. Brian the finance guy made everything work to perfection and I left with the payments I asked for. Wonderful dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are awesome!

By Kennijay on 7/15/2017 at 6:07 PM.

It has been a pleasure doing business with this company. The entire staff were very friendly and professional and the environment was stress free for me. They were honest, and courteous. Salesman Ryan McCleod was a great person to work with. I will be recommending this dealership to any friends or family in the market for a new vehicle.

I would recommend this dealer.