Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman was very friendly and professional.

By Top on 12/8/2018 at 12:26 AM. Helped by Arian.

Outstanding service from the very first email response to on sight visit and I had no problems with the purchase process. If you are in the market for a good used car, I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unorganized institution

By Phil on 11/24/2018 at 12:51 PM.

Called ahead of time for a specific vehicle and was promised to be ready...Arrived and waited an hour for vehicle to be test drive... Financing was also an a nightmare..They would not bring price down even though there was a paint job defectiveness on front bumper..Next time be uprfront honest and no run-arounds with customers!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Horrible experience

By Buyerbeware on 11/23/2018 at 12:28 PM.

Buyer beware. I was so excited when I found the car I wanted-INFINITI q50. I was so excited that I didn't take it to a mechanic to check it it before buying/financing. Car wouldn't start the first week had to get a jumpstart, had to put a new battery in the remote that is still not working. Next week car wouldn't start again towed it back to them they kept it for 2 days but guess what the day bevy thanksgiving car won't start again. I'm a single woman and I trusted this dealership and they let me down. I left numerous calls for the GM to call and he never return my call.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch pricing & lemon vehicles!!!

By HHN on 11/18/2018 at 3:29 PM.

I have been going back and forth with a Sales Associate at the Dealership for the past several days. His name is Kevin Canales. I was looking at a Toyota Tundra, the price was $24.5k listed on cars.com, was $25.5k listed on the dealerships website and when we went back and forth he said the best they could do was $23.2k, and then he went to $23k. We agreed on $23k, but then when I discussed the deposit and the Sales Sheet the price became $24.2k. I questioned him about the price being $1.2k over the price we agreed upon. He said the previous price, which he had typed to me in a text back and forth was a mistake, I called him out on it. If $23.2k was a mistake then how could he come back with $23k? This was obviously a bait and switch from this dealership to charge me $1.2k above the agreed upon price. When I asked for a car fax the car fax came back that it was a lemon/buyback vehicle that Toyota purchased from the original buyer after issues, they never disclosed this to me. When I asked for pictures of the tires they were cracked and needed replacing, Kevin Canales told me that its normal for tires to crack, I know this is a lie. Cracked tires are dangerous and they cannot legally sell a vehicle with cracked tires that is not roadworthy. This dealership has clearly used deceptive techniques in an attempt to sell a lemon vehicle, did bait and switch on the price, and from what I've read from other reviews online this is not the first time. Do not buy from this dealership, apparently they are known for selling lemon and buyback vehicles, they may look nice on the outside of the vehicle, but under the hood they are a blackhole for repair costs. I spoke with my lawyer, who is my brother, and he advised me that since I have the $23.2k and $23k in writing via texts from the Sales Associate, after he had gotten those prices from his general sales manager, that I could pursue this as a legally binding agreement under contract law, but I choose not to since I don't need a lemon vehicle with a bad title and the issues the vehicle comes with for long term repairs. Please avoid this dealership and stay far away from Kevin Canales.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

These people are thieves. Character/Integrity issues

By Thieves work here on 11/15/2018 at 5:54 PM.

The Sales person, Finance Manager have character/integrity issues. I purchased a car with these thieves on 11/10. I called on Sunday with concerned and spoke to their floor manager (John Weaver). Well according to Marlon (Finance Manager), their is no employee by the name John Weaver. This imposter was very rude and combatant over the phone. I told him I was going to bring the car back and he threaten to call the police on me. On 11/13, I called and spoke to Marlon and he is the one who told me there was no John Weaver employed there. Now you see my point, these people have to impersonate other people and lie just to take advantage of customers. It's awful that this company have cowards that call themselves employees..... Marlon was suppose to call me back on 11/13 and never did. On 11/15 I spoke with the Anees Hussain and explained the situation of his pathetic staff. Anees stated there was nothing he could do and hung up. Now if the owner acts this way, I see why their are character/integrity issues at this dealership. These people are pathetic and cowards. They have to lie to customers to make a buck. Pathetic cowards....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shameful dealing

By Mistreated on 11/14/2018 at 7:37 PM.

I have never been treated more poorly as a woman! The kind of lying and underhanded tactics used by this company make car salesmen everywhere look bad!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Darryl Joseph on 11/14/2018 at 1:17 AM. Helped by Moe Basha.

Atlanta Best Used Cars is one of the best if not the best Used Car deal I've ever had the pleasure of dealing with... Some of the best looking vehicles out... Have the vehicle I was looking for and a get price... And I talked with the associate for about a week (Moe Basha)... And he work with and answered every question I have... Great great business adventure!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Genesis purchase

By TJA trains on 11/7/2018 at 8:21 PM. Helped by Moe Basha.

Recently purchased a 2016 Genesis from salesman Moe Basha. He was a most professional individual. He was also very knowledgeable about the automobile. His professional was reflected in how smooth the process of purchasing the automobile went. Strongly recommend him to p[potential customers. Ted Andreadis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, even better salesman, very professional.

By TJA trains on 11/7/2018 at 6:01 PM. Helped by Moe Basha.

Recently purchased a 2016 Genesis from salesman Moe Basha. It was a very good experience, Moe Basha was extremely professional and well knowledge d. He is very cordial and has a good demeanor with customers. It was an extreme pleasure to do bisiness with Moe.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Not the best

By Niniwa2 on 10/19/2018 at 8:21 PM.

I Bought a 2017 infiniti QX60 at this dealer. I had asked them if it has two keys before I signed the paperwork and they told me yes it does and they would give it to me once we finish the paperwork. After we finished Louis, one of the sales men went in the office to bring me the extra key but came back and told me unfortunately they didn't have the key. He started blaming me for not buying the extra warranty he was selling to me that covers lost keys. I asked for the manager and a guy named fuz came and told and told they would reimburse me the cost of making another key, but told me not to go to Infiniti dealer because its expensive. He gave me a number of a guy that charges $ 200.00. I went back after I had the key made with the receipt but they kept telling me that the manager was not there. After I went there the third time Louis told me to leave the copy of the receipt and my driver's license so they could mail me the check because I had to drive 100 miles to and from the dealer. After waiting for the check for two weeks I called the dealer and they said the receipt did not look genuine. I asked them if they could call the guy who made the key since they referred me to him cause he was cheaper. They never called me back. I got tired of calling them cause every time I called they told me the manager was not there. I ended up taking the loss plus wasting my time and gas. DOT NOT leave a positive review before you get the key. I left one after they promise me $ 20.00 worth of gas if I leave a positive review but everything did not end well as it started.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By sirkj1 on 9/30/2018 at 4:56 PM.

When I first got to the dealership, I wasn't sure how it was gonna turn out. There were a lot of people there and I wasn't sure if anyone would be available to help us. I had been emailing Benson during the week about a car, and now I wasn't sure I was going to get to look at it. Boy was I wrong. When I walked in I told them I was looking for Benson, and even though he was with another customer, he came to meet me and got started bringing my car around right away. He was very helpful and informative about my particular car. His attitude and helpfulness were really the deciding factor into my ultimate purchase of the car. I recommend anyone thinking about shopping here to give it a try. Ask for Benson!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemon

By chris on 8/27/2018 at 7:44 PM. Helped by No idea.

Bought a pathfinder here that was a deal buyback. Worst financial decision I've ever made. Have spent several thousand every year since purchasing this car replacing parts on it and have found several aftermarket parts during repairs not disclosed during purchase. Do not buy anything from here. Definitely filing a BBB claim.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Benson helped us find the perfect car!!!

By Bk on 8/10/2018 at 8:15 PM.

Benson helped me and my fiance purchase our new SUV! He worked with our budget and made it very easy to get the vehicle we wanted. I would highly recommend him to anyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great customer service

By barry72 on 8/7/2018 at 12:43 AM. Helped by Tripp C.

I purchased a 2015 Civic 2 days ago, I saw the car on the dealership's website and cars.com. Both sites were linked to the CARFAX which was extremely helpful. The CARFAX showed no accidents. I told the salesman, Tripp, I'd be there early Saturday. I didn't get there until Saturday afternoon but Tripp was patient and remained professional. The process took slightly longer than I thought but that was because the car was detailed after it was sold, they did an amazing job! There was a mix-up with the numbers, vehicle price on the buyer's order I was given at the dealership was $1000 higher than the price on the buyer's order emailed to me 2 days prior. After showing proof of the lower price via cars.com the lower price was honored. I got the Civic for the advertised selling price, not a dime higher. I enjoyed my experience at ABUC and their inventory is excellent. I would recommend this dealership to anyone. Ask for Tripp, he will definitely take care of you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They hung up on me

By vtsoar on 7/26/2018 at 12:28 AM.

I really wanted to see a particular car, but when I tried to make an appointment they insisted I leave a phone number. When I told the person I preferred email he said that he didn’t know how anyone could make any appointments in any way without phone numbers! Ridiculous! When I said that obviously I could just come to see the car he said he could not make the car available and I could come over but he could not promise the car would be there. When I was surprised by that, he hung up on me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair dealings

By Carxxxx on 7/21/2018 at 11:59 PM.

We worked with Luis and while we weren't able to get the payment we wanted the price for the car was more than fair as well as the trade in amount we were given. I would recommend this place especially with their wide inventory selection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people here

By Khanhwhs on 7/21/2018 at 7:40 PM. Helped by Arash.

Got my first Acura here today. They made everything easy for me to get the car. In and out in a day, and got everything I need. I would recommend this dealer to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Vehicle

By Sam Suktankar on 7/14/2018 at 3:34 PM.

Excellent car buying experience. My vehicle salesperson Mr. Zee (Tel: 678-702-2949) is exceptional and goes the extra mile to care for his customers. Made the car buying process easy and satisfying. Very nice selection of late model vehicles in premium condition which are very well priced. Highly recommend reaching out to Mr. Zee if you plan to check the vehicles at this store. Did not have to hesitate to give a 5 star rating.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
4   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Dissapointing Finish

By LewArmenta on 7/13/2018 at 12:58 PM.

I had an agreeable experience. I had done my research and basically found the vehicle I wanted at a great price. Luis was courteous, helpful, and the overall experience was agreeable. Where they fell short was prepping the car for delivery to me. I came back to pick up the car and they'd corrected the one item we'd negotiated to be addressed, but couldn't take the time to take of stickers, wash the car, take out the protective matting, etc. They're only offer to make an effort at customer service was to provide $25 in gas for a review. Well, here's my review, but would happily provide a review if one was earned. You did your job, but did little to earn future business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replacement Car

By eanthony on 7/11/2018 at 4:46 AM.

Very honorable young man. his presence drew us in and customer satisfaction is outstanding. He gave us the comfortability with feeling hassled. The Anthony's

I would recommend this dealer.