Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
3.9  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Take your money elsewhere!!

By Amille33 on 6/22/2018 at 5:21 AM. Helped by Anybody.

Pass on this place. Drove 2 1/2 hours one way to pick up a car I wanted to buy. Upon arrival I was told the armrest was missing & something under the hood needed replaced. So I could drive another 5-6 hours the next weekend to have that fixed or they would send me the items. I got the items & the armrest was the wrong color & the “easy” piece under the hood cost me $70 to have installed after being told how easy it would be to install and then they did not want to help with the cost at all even though it was their fault. My emails were ignored, my calls weren’t returned and I was treated rudely. Stay away from this money hungry place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase new car

By KERRIE J COOKE on 4/16/2018 at 9:14 PM. Helped by Luis E.

Luis E was an awesome sales person to work with. he made the purchasing smooth and calm. Luis made sure when I left I had the best deal in the house.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would not recommend!!

By Kirby676 on 12/12/2017 at 2:54 AM. Helped by Rubicon.

I called ahead 2 hours about a 2011 jeep Rubicon and spoke with Frankie. When i arrived they had pulled the vehicle to the front of the store! I thought Surly frankie had time to do some research on the jeep but obviously did not. Instead my sales man, Frankie, had no knowledge about the vehicle and could not give any Info other than the basic. I looked under the jeep and saw someone had spray painted the entire bottom black including, axles, shocks, driveshaft, etc... the tires were completely bald and the front drivers seat was broke. I looked passed the spray paint and some other small problems the jeep had and we agreed upon a price. While Frankie was busy helping others instead of getting my paper work together I decided to go look at the jeep once more and I'm so glad I did! I tried to take the top back and when I did I noticed the top was broke apart from both sides! I tried brining this issue to Frankie, but again, instead of closing his current deal he was in the middle of another. So I went to the "manager" and he acted as if he had no idea about the broken top. He looked at the top and then turned to me and asked, "you're buying as is right? I laughed and said no. He then said hr would look up the parts required to fix this and get back with me, so I waited. While waiting I saw Frankie and asked how could he have failed to mention the top being broken.. His was response was simple and short... I didn't know. There was no apology at all. After about 45 minutes of sitting and no one helping me I asked Frankie what was going on and he pointed me to the service department. I'm now talking with the service department and the guy asked me if I would call the jeep dealership about the parts needed to fix the top! Lol I can't make this up.. but anyways he dailed the number so i spoke with the person on the other line who said it would be 89 dollars for the parts and 100 for labor. He also wouldn't have the parts until tomorrow. So I relayed this information to Frankie who then said the best he could do was take off 100 dollars from the price we agreed upon! What a waste of time talking to these people. All employees seemed very unmotivated and very unprofessional. I'm glad I did not buy this jeep because if they were hiding the broken top there's no telling what else they were hiding.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By Tlittleramos on 11/27/2017 at 10:20 PM. Helped by Frankie, Daniel.

Frankie and Daniel are the worse salesmen I've ever dealt with. They both lack character and integrity and give used car salesmen a bad name and reputation. Daniel repeatedly told me to my face that the second key was locked up with the accountant when I purchased the car on a Saturday. When I called back on Monday I was told by Frankie, there was no second key. Also, there were no floor mats and I had to buy a front tire for $110.00 after having the car for three days. The finance manager Ali, lied to me and said he took $500 off total price only to add $100 to the tire protection plan. They also refuse to give a full tank of gas. I would never recommend anyone buy a car from Atlanta Used Cars in Lilburn.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love The Southern Hospitality

By JoshSulle@gmail.com on 11/4/2017 at 7:00 PM. Helped by FRANKIE.

ThankS Frankie your very helpful. Great customer service. They manage to offer me a better interest rate then my credit union. I would definitely refer my friends and family here.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Second salesman very helpful & made it work!

By Aks0130 on 10/14/2017 at 7:20 PM. Helped by Louis and Sal.

First salesman was very busy & we felt very rushed but second salesman (Louis) was wonderful! Went out of his way to help us & find us the right car!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't ever do it

By CJ on 10/12/2017 at 11:40 AM. Helped by Daniell.

Don't ever do it bought a 2011 BMW convertible, ever since I bought this car it's given problem after three week they sent me a letter from the dealer say in the seatbelt ....has a recall took it to BMW they fix it after 2days drove the car about 5 mile from my doctors office because shut down on the highway 285, I was so embarrassed call my insurance Geico they towed The vehicle the BMW dealer to check it, after they check it did give me a whole list see and what happened to the vehicle I have to spend $1500 to get it fixed I would never ever again purchase another car from this dealer, they are no good, please it was a bad experience don't ever do it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE

By carguy011 on 10/9/2017 at 10:45 PM. Helped by FRANKIE.

Excellent service Frankie was very professional. This dealership is the best they were able to beat my credit unions rate. Thanks Atlanta Used Car Sales.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent customer service and honest interaction.

By Tim W on 6/5/2017 at 1:36 PM. Helped by Jiby, Frankie.

I purchased a used toyota from them and everyone was courteous and friendly. The owner Shad is a great guy and I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

As Advertised!

By bakwoodjeeper on 5/3/2017 at 5:14 PM. Helped by Raul.

I spent a while looking for a truck to meet my needs. After looking at all the used car sites, my F150 showed up on my radar at Atlanta Used Cars in Lilburn. I emailed to get an offer on my trade-in and within 5 minutes I received a reply from Raul. I called with questions and asked for additional pictures. Raul was very accommodating! When the lift was unavailable, he even crawled under the truck to get pictures of the underside for me. Overall a good experience. I drove 9 hours to buy my truck. I'd do it again next time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service.

By MER77 on 3/28/2017 at 8:36 PM. Helped by Frankie C..

5 stars because my agent was very helpful and answered all my questions. Drove out in less than an hour with no hassle, and I LOVE my car. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasure to work with

By TracyN on 3/13/2017 at 6:53 PM. Helped by Frankie.

This was the best vehicle purchase I ever had. Frankie was very professional and responsive to all my needs and I completed the purchase with 2 email a few text and a fed ex.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By jasminejones on 12/10/2016 at 2:08 AM. Helped by Frankie.

I recently bought a vehicle from Atlanta Used Cars very satisfied with my purchase I was in and out in minutes. They were able to beat my credit union USAA interest rate they were offering me thanks. Thanks Frankie at the staff at Atlanta Used Cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good at what they do

By Tom C on 11/29/2016 at 6:39 PM. Helped by Frankie.

I had done the research and they had the car I wanted at a very good price. I worked with Frankie and the whole process from the test drive to the loan was professional and hassle free. It was the second car I've bought from them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used 2010 Lexus RX350

By Aleks Z on 11/22/2016 at 2:41 PM. Helped by Frankie C..

I had a great experience buying my 2010 Lexus RX 350 from Atlanta Used Cars in Lilburn. I worked with Frankie, and I am very happy with tje way I was treated. It took me 3 months going through a lot of dealership in Atlanta. The Used Cars dealership gave me a good price on geeat car that I am very happy with. Frankie stayed in touxh before and after the sale, answering my numerous questions. They paid for my emission test after I purchased the vehicle, something that I did not expect from used cars dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for a good car buying experience

By Jon on 9/10/2016 at 11:42 PM. Helped by Benking, Ali.

Great dealership. Benking took good care of me and gave me great tips. They spent hours with me until we found the right deal. And Ali moved mountains for me. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't do it!

By Pamela Miller on 8/20/2016 at 1:17 PM. Helped by SYLLA MBODJ.

Thursday evening my sister and her husband drove a 2011 Ford Escape .They agreed on a price and told the salesman Sylla Mbodj they would use their own financing. They agreed on a price and initialed the contract.The deal was they would return on Friday late afternoon/early evening with the check.While they were leaving the credit union with the check in their hand he called and told them don't bother he was selling it to someone else..it's business he said..BAD BUSINESS! ! They were shocked as were the people at the credit union. I'm curious as what their " in house " interest rate is. Sylla Mbodj gives the rest of thecar salesman/ women out there a bad name. We give them ZERO STARS!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great lexus

By eatmee123 on 8/14/2016 at 6:39 PM. Helped by FRANKIE.

THESE GUYS ARE GOOD... FRANKIE TOOK GOOD CARE OF ME...DROVE CAR ALONE WHICH IS NOT ALLOWED AT MOST DEALERS..THEN AGAIN A WEEK LATER WITH MY FRIEND.... SANDY SPRINGS TOYOTA WOULD NOT EVEN LET ME TEST DRIVE A TRUCK ON GA400... I LIVE ON GA400....IT WAS WEIRD...THAT COST THEM A SALE IN 2013...ANYWAY THE WHOLE PROCESS AT THIS DEALERSHIP WAS GREAT..AND I HAVE A NICE LOW MILE LEXUS...I DID MY RESEARCH AND I THINK I GOT A GOOD PRICE...THESE GUYS HAVE NOTHING BUT NICE CARS ON THE LOT...CHECK EM OUT

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXTREMELY ABSOLUTELY POSITIVELY AMAZING! I love my Sanata Fe

By santafe on 6/18/2016 at 1:01 PM. Helped by Jiby, Edson and Eddie.

First let me send 100% kudos to Jiby great Sales associate, the Finance manager Eddie and the General manager Edson omg they went that xtra xtra mile to ensure I received a great car I cannot say thank you enough as a matter of fact thank you is not enough I felt so blessed as to have walked into this dealership THEY TAKE CARE OF YOU!!! I will recommend this dealership to every single person I know. To add the environment was such a peaceful setting and the SELECTION is AWESOME oh and the price HARD TO BEAT absolutely!!!! One of the reasons I picked Atlanta Used cars was because of the rating and the ratings didn't lie trust me you are safe in their hands!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car experience ever!

By JoanTaylor on 6/5/2016 at 7:58 PM. Helped by Frankie.

I would recommend this dealership to my entire family. This is the best dealership I have ever dealt with. I drove from Dublin Georgia. Simply the best!!!

I would recommend this dealer.