Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best around!

By EVM on 5/30/2018 at 4:04 PM. Helped by Tyler, Todd, Jeff, Eric.

Seriously the easiest car purchase ever!! I literally went to every car dealership in Auburn, Puyallup and Tacoma (ok, I admit it. I went to Olympia too...). But, even after all my I-5 driving, Auburn Chevy had the best price (by far!) and were the easiest to work with, and those two things are really all I was asking for. They let me test drive probably too many cars, and all with no pressure. These guys just made it so easy!! Even the financing was a breeze. Not only was the car the right price but the payment was exactly what I needed! I love my new car and I can’t say enough great things about this dealership and how well everyone there has treated me. I just wish I had saved some time on I-5 and just come here first! (But Olympia is nice...) Thanks so much, Auburn Chevy! I’ll be back!:)

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The salespeople can't back up their word...

By Kell22TA on 5/24/2018 at 2:50 PM. Helped by Fred Dearing.

There were several red flags that should have scared me off before I made the 4 hour drive to Auburn Chevrolet, however I was blinded by the thought of a new (to me) car. So, This whole debacle started when I expressed interest online, in a 2016 Mazda CX-5 Grand Touring. I immediately received a phone call from Fred Dearing. Had a discussion about price, Fred assures me there is "wiggle room" in the asking price, he offers up that they would be able to come down at least $500. I expressed frustration with 2 car deals falling through previously because the sellers sold the car out from under me, Fred assures me that "they would never do that"... Well the very next day, Fred calls me to say that the car was already sold.. YET HE STILL RAN MY CREDIT.... End of story right.. Nope, a couple days later, apparently that deal "fell through".. Yay (nope). So, I decide to make the trek from Kennewick to Auburn to buy this car, Fred tells me he is going to have them "clean the car up real nice", detail and whatnot... So, I see the car for the first time, the paint looks like crap, they definitely didn't wax it, literally looks like they maybe drove it through a car wash, there was excessive dirt in the nooks and crannies. But no big deal right, nothing another "real" detail couldn't fix. But wait!! There's more. The interior of the car SMELLS... Literally stinks like a wet dog was still in there. Almost he entire back of the seats in the trunk/cargo area had been torn up by dogs, how do I know this (aside from the dog smell), well the back is still COVERED in dog hair.. It gets better though!!! Both front leather seats had small punctures and scratches, there were scratches on the doors, and deep cuts in the padded armrest of the console. All this being said, I am still willing to go forward with the deal. RUNS MY CREDIT AGAIN, now it's been more than a week from the first time, so now this is going to ding my credit score twice... We do the little negotiation "dance", even with all the damage to the car, they won't come down ANY off the asking price. Mind you it was at the bottom of the bluebook scale.. But I drove up there on the word of Fred Dearing, (and obviously he didn't tell me about all the damage to the car), with the understanding that they would be a little flexible on the price... Honestly they thought that I wouldn't drive home without that car over $500.. They were wrong, and I am glad, I know I would have been pissed at myself for overpaying for a stinky, scratched up car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mw132: on 5/9/2018 at 11:37 PM. Helped by G. Fred.

Was looking for a truck wasn’t really sure yet what I was looking for. All I really new is I wanted a Chevy Silverado 1500. Had been to a couple other dealerships but hadn’t really found what I was looking for. Then went to Chevy in auburn and worked with G. Fred. He was showing a truck that was just a little higher then I was looking to spend but still close enough to the number. But the truck ended up being even more then what he thought. So right as I was about to leave he pulled another brand new 2017 Chevy Silverado up. And I was like I can’t afford that either but they worked a sweet deal out for me and ended up in the exact truck I was looking for. I couldn’t be happier. And my credit isn’t the best but they where able to get my financing with no problems. And with a better interest rate then I have on my other vehicle. So if your looking for a Chevy and great people to help you with the process of purchasing a vehicle I would highly recommend these guys. And ask for G. Fred

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By Kcsea17 on 5/8/2018 at 2:12 AM. Helped by Jason, Todd.

Jason Jones is by far the best person I have dealt with in this process, with other dealers it’s obvious all they want to do is sell you a car and get you out the door but you could tell that with Jason he truly cares about his customers, any time I ever need to buy a car again I’m going to go wherever Jason is. If you ever need to buy a vehicle, come here and work with him. Best people out there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michelle makes buying a car FUN!

By Shannon Roque on 4/10/2018 at 12:47 AM. Helped by Michelle, Jeff.

We did not want to have to buy a car. Our previous car worked great for us, but it sadly and abruptly stopped working. We needed a vehicle ASAP as we have 4 kids involved in multiple activities. I didn't want to spend money on a new one, and to be honest, I was pretty grumpy about it. Enter, Michelle Smith. We could not speak more highly of her. She made us feel welcome from the moment we walked through the doors of Auburn Chevrolet. She was so kind and understanding from the get-go. She listened to what we required to fit our family's needs. She understood that a new car payment was not something we were looking forward to and that we needed to find something that fit into our budget. Michelle went out of her way to find the perfect car for us, at an awesome price! As if that wasn't enough, she actually made the process of purchasing a car fun. There was not one moment that we felt pressured. She was honest and knowledgable. And if she didn't know the answer to something we asked she was quick to find out. We could not believe how enjoyable the experience was. It felt like we were looking at cars with a friend instead of a sales person. Once we decided on the car we wanted, both Michelle and Jeff helped to make it an incredibly smooth and quick transaction. And, they are very family friendly! In fact, they were still nice to us even after our toddler dumped a basket of crayons all over Jeff's office. We absolutely recommend Michelle! We will certainly return to her with all of our future car purchases. Thanks Michelle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michelle is Awesome!

By Angela O. on 3/7/2018 at 10:42 PM. Helped by Michelle, Todd.

I've purchased 2 Tahoe's from Auburn Chevrolet in the last 8 months for 1 reason.....Michelle!! Best saleswoman! Thank you Michelle and thank you Todd for another great experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent saleswoman

By 14LTZ on 9/29/2017 at 1:56 AM. Helped by Michelle Smith, Todd (sales manager).

I came in it test drive a few trucks and fell in love with a nice 2014 silverado. Michelle Smith was as non pressuring as it gets while showing different vehicle options to us. I made a deal with the sales manager Todd for a few items to be swapped from another truck that ended up selling before the items could be swapped, but reassured me I would be taken care of. He never followed up ever, but when I emailed Michelle of what was going on, she was on it and had me sorted out in no time. I highly recommend anybody looking for a new Chevy to go see Michelle Smith at Auburn Chevrolet.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Terrible

By dphimm15 on 9/23/2017 at 4:39 AM. Helped by Yuri, (unknown sales manager).

If I could rate a zero I would. Granted I should have called before I drove 45 minutes to look at a vehicle, but after I saw the price I figured that I need to get there before it sold. When I arrived I asked the salesman( he was doing his best no fault on his behalf) if the was the vehicle at the listed price. I showed him a picture he grabbed the stock number and went to get the keys. After he confirmed it was the same vehicle I wanted to test drive it. I began to ask him what were the conditions of the sale price and why it was so cheap. He went to speak with the sales manager and came back with, " thats the price for the truck with out the accessories." The total cost was almost $15,000, yes thousand over the advertised price. The sales manager came over to explain this to me and stated that there was a disclosure online that read they do not have to honor the online price. Also how it would be nice to get the vehicle at that price. He tried to convince me that it was still a great deal. I checked the website again and the statement just says prices subject to change without notice. That to me doesn't mean they can advertise it without noting that there are accessories on the vehicle that were not accounted for. The manager did not apologize for the misunderstanding, and pretty much gave me the vibe you wouldn't be able to afford it anyways. I am in town on business and thought I would capitalize on a good deal, and I suppose my rental car can be deceiving. Long story short it is unethical the way they advertise, and the costumer service was terrible from the manager on duty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowlegable Customer Service

By alp321 on 9/9/2017 at 6:01 PM. Helped by Brent, Eric.

Brent was our customer service representative. He made the purchase of our Colorado pickup a very low stress and expeditious experience. He answered virtually all of our questions on the spot. Also, the Auburn Chevrolet layout has all of the Colorado vehicles located in one place so that we did not have to run all over the lot to see various Colorado pickups for sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Angel123 on 9/5/2017 at 1:10 AM. Helped by Alyssa.

Alyssa was our Sales representative and she made the transaction really easy! I will definitely recommend her! Everybody is friendly. I hope all other dealership is like this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Alyssa & Todd CARE

By bc3tech on 9/3/2017 at 4:29 AM. Helped by Alyssa D, Todd D.

Can't say enough good things about Alyssa (salesperson) and Todd (sales manager) at Auburn Chevrolet after my experience there this week and finally buying my new car today. I was treated very poorly by another dealership in the area and Alyssa worked hard to find me a car I'd love then Todd pulled out all the stops in to making it a deal that made me happy. I ended up trading in a brand-new 2018 for another 2018 with Auburn. I only wish I'd have gone there first!! Call Alyssa today if you're in the market for a new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Nystax5 on 8/23/2017 at 5:24 PM. Helped by Alissa.

As soon as we walked in we were created and treated with such respect. Customer service was amazing. Our car sales woman was Alissa and she was very friendly! My wife and her had such a good time through the process. The whole team there was amazing. This dealership is so friendly and treats you so well and does the best they can to get you the best deal possible! You will walk out a happy person hands down. Definitely recommend this dealer ship to people all around the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Purchased a new Chevrolet Colorado

By Rick60 on 8/18/2017 at 7:33 PM. Helped by Faiz.

Our sales rep, Faiz, was great! He was very responsive to our questions (phone/email) and worked diligently with the dealership to get us the best price on our new 2017 Chevrolet Colorado. Once we had had agreed on the price we went to Auburn Chevrolet that evening and everything was ready. Faiz went over everything on the vehicle with us, making sure it was exactly what we wanted. Overall a great experience! Total time at the dealership was one hour and 15 minutes with most of that time going over the vehicle.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By coryhaas on 7/30/2017 at 6:22 PM. Helped by Brent.

Great experience. Brent is always helpful and an all around nice guy. After purchasing 7 cars from this dealership, I think we FINALLY found the keepers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

faiz hashimi was wonderful he help me alot

By m786 on 6/22/2017 at 12:01 AM. Helped by faiz hashimi.

I would recommend to all of my friends to this location when they about to buy a car faiz hashimi was so helpful he show me everything I need to know about new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Fortaner

By jbrunelle on 6/4/2017 at 6:54 AM. Helped by Brent Fortaner.

Brent Fortaner was amazing!! i would love to go back if i ever trade in my car or have someone trade in a car i would recommend him he's so amazing and really a nice person! thank you brent for everything!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

G . Fred is our HERO!! Thanks Brother!!!!!!!!

By Sprinky5150 on 5/21/2017 at 4:24 AM. Helped by Fred.

I can't put it in to words how much we appreciate how my experience was dealing with Fred and the guys . Not only left with a 2017 Cruze but felt like I made a friend Fred went above and beond to get me into my new Cruz and saved the day helping with reliable means of transpo to work, Thank Fred 😎

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Was wonderful

By Elizabeth Njuuru Chiira on 5/20/2017 at 3:27 AM. Helped by Faiz Hashmi,Faiz Hashmi.

I walked in driving my old toyota i was well received.In a few hours i left driving my new car.I was very happy with the salesman he made sure i understood everything about the car.Everyone there was very nice to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rani happy happy new owner of a Chevey Cruze.

By Rani on 5/10/2017 at 2:16 PM. Helped by Brent Fortner.

Brent Fortner was and is one of the best salesman I have ever worked with he was so patient and understanding of my unusual situation. Brent and his team at Auburn Chevrolet made my experience quick and so stress free .the finance team what's so amazing. I will only purchase a car from Auburn Chevrolet And I will recommend Only Auburn Chevrolet to any one and every one. I'm happy to say I'm a new owner of a 2017 Chevey Cruze. Thank you so very much Brent I'm coming back for that Camaro . Thank you so much to Brent and the Chevrolet financing team .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Customer Servie & Great Inventory

By shelbyscott93 on 5/8/2017 at 2:37 AM. Helped by Fernando Marriott.

It was such a pleasure and memorable experience buying our car from Auburn Chevrolet. Fernando was very welcoming, helpful, and made for a very relaxed car shopping experience. There was no pressure to buy and Fernando really worked to figure out my specific needs. We are very grateful for his service and everyone at Auburn Chevrolet :) We now only want to buy from this dealership in the future.

I would recommend this dealer.