Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent saleswoman

By 14LTZ on 9/29/2017 at 1:56 AM. Helped by Michelle Smith, Todd (sales manager).

I came in it test drive a few trucks and fell in love with a nice 2014 silverado. Michelle Smith was as non pressuring as it gets while showing different vehicle options to us. I made a deal with the sales manager Todd for a few items to be swapped from another truck that ended up selling before the items could be swapped, but reassured me I would be taken care of. He never followed up ever, but when I emailed Michelle of what was going on, she was on it and had me sorted out in no time. I highly recommend anybody looking for a new Chevy to go see Michelle Smith at Auburn Chevrolet.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Terrible

By dphimm15 on 9/23/2017 at 4:39 AM. Helped by Yuri, (unknown sales manager).

If I could rate a zero I would. Granted I should have called before I drove 45 minutes to look at a vehicle, but after I saw the price I figured that I need to get there before it sold. When I arrived I asked the salesman( he was doing his best no fault on his behalf) if the was the vehicle at the listed price. I showed him a picture he grabbed the stock number and went to get the keys. After he confirmed it was the same vehicle I wanted to test drive it. I began to ask him what were the conditions of the sale price and why it was so cheap. He went to speak with the sales manager and came back with, " thats the price for the truck with out the accessories." The total cost was almost $15,000, yes thousand over the advertised price. The sales manager came over to explain this to me and stated that there was a disclosure online that read they do not have to honor the online price. Also how it would be nice to get the vehicle at that price. He tried to convince me that it was still a great deal. I checked the website again and the statement just says prices subject to change without notice. That to me doesn't mean they can advertise it without noting that there are accessories on the vehicle that were not accounted for. The manager did not apologize for the misunderstanding, and pretty much gave me the vibe you wouldn't be able to afford it anyways. I am in town on business and thought I would capitalize on a good deal, and I suppose my rental car can be deceiving. Long story short it is unethical the way they advertise, and the costumer service was terrible from the manager on duty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowlegable Customer Service

By alp321 on 9/9/2017 at 6:01 PM. Helped by Brent, Eric.

Brent was our customer service representative. He made the purchase of our Colorado pickup a very low stress and expeditious experience. He answered virtually all of our questions on the spot. Also, the Auburn Chevrolet layout has all of the Colorado vehicles located in one place so that we did not have to run all over the lot to see various Colorado pickups for sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Angel123 on 9/5/2017 at 1:10 AM. Helped by Alyssa.

Alyssa was our Sales representative and she made the transaction really easy! I will definitely recommend her! Everybody is friendly. I hope all other dealership is like this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Alyssa & Todd CARE

By bc3tech on 9/3/2017 at 4:29 AM. Helped by Alyssa D, Todd D.

Can't say enough good things about Alyssa (salesperson) and Todd (sales manager) at Auburn Chevrolet after my experience there this week and finally buying my new car today. I was treated very poorly by another dealership in the area and Alyssa worked hard to find me a car I'd love then Todd pulled out all the stops in to making it a deal that made me happy. I ended up trading in a brand-new 2018 for another 2018 with Auburn. I only wish I'd have gone there first!! Call Alyssa today if you're in the market for a new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Nystax5 on 8/23/2017 at 5:24 PM. Helped by Alissa.

As soon as we walked in we were created and treated with such respect. Customer service was amazing. Our car sales woman was Alissa and she was very friendly! My wife and her had such a good time through the process. The whole team there was amazing. This dealership is so friendly and treats you so well and does the best they can to get you the best deal possible! You will walk out a happy person hands down. Definitely recommend this dealer ship to people all around the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Purchased a new Chevrolet Colorado

By Rick60 on 8/18/2017 at 7:33 PM. Helped by Faiz.

Our sales rep, Faiz, was great! He was very responsive to our questions (phone/email) and worked diligently with the dealership to get us the best price on our new 2017 Chevrolet Colorado. Once we had had agreed on the price we went to Auburn Chevrolet that evening and everything was ready. Faiz went over everything on the vehicle with us, making sure it was exactly what we wanted. Overall a great experience! Total time at the dealership was one hour and 15 minutes with most of that time going over the vehicle.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By coryhaas on 7/30/2017 at 6:22 PM. Helped by Brent.

Great experience. Brent is always helpful and an all around nice guy. After purchasing 7 cars from this dealership, I think we FINALLY found the keepers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

faiz hashimi was wonderful he help me alot

By m786 on 6/22/2017 at 12:01 AM. Helped by faiz hashimi.

I would recommend to all of my friends to this location when they about to buy a car faiz hashimi was so helpful he show me everything I need to know about new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Fortaner

By jbrunelle on 6/4/2017 at 6:54 AM. Helped by Brent Fortaner.

Brent Fortaner was amazing!! i would love to go back if i ever trade in my car or have someone trade in a car i would recommend him he's so amazing and really a nice person! thank you brent for everything!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

G . Fred is our HERO!! Thanks Brother!!!!!!!!

By Sprinky5150 on 5/21/2017 at 4:24 AM. Helped by Fred.

I can't put it in to words how much we appreciate how my experience was dealing with Fred and the guys . Not only left with a 2017 Cruze but felt like I made a friend Fred went above and beond to get me into my new Cruz and saved the day helping with reliable means of transpo to work, Thank Fred 😎

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Was wonderful

By Elizabeth Njuuru Chiira on 5/20/2017 at 3:27 AM. Helped by Faiz Hashmi,Faiz Hashmi.

I walked in driving my old toyota i was well received.In a few hours i left driving my new car.I was very happy with the salesman he made sure i understood everything about the car.Everyone there was very nice to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rani happy happy new owner of a Chevey Cruze.

By Rani on 5/10/2017 at 2:16 PM. Helped by Brent Fortner.

Brent Fortner was and is one of the best salesman I have ever worked with he was so patient and understanding of my unusual situation. Brent and his team at Auburn Chevrolet made my experience quick and so stress free .the finance team what's so amazing. I will only purchase a car from Auburn Chevrolet And I will recommend Only Auburn Chevrolet to any one and every one. I'm happy to say I'm a new owner of a 2017 Chevey Cruze. Thank you so very much Brent I'm coming back for that Camaro . Thank you so much to Brent and the Chevrolet financing team .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Customer Servie & Great Inventory

By shelbyscott93 on 5/8/2017 at 2:37 AM. Helped by Fernando Marriott.

It was such a pleasure and memorable experience buying our car from Auburn Chevrolet. Fernando was very welcoming, helpful, and made for a very relaxed car shopping experience. There was no pressure to buy and Fernando really worked to figure out my specific needs. We are very grateful for his service and everyone at Auburn Chevrolet :) We now only want to buy from this dealership in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!!!

By fuller on 4/28/2017 at 4:31 AM. Helped by Faiz.

Helped my family and I get into car that was a good fit and not something that was just another sale!! Will continue to go them for our future vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good

By kd on 4/21/2017 at 6:47 PM. Helped by Ty.

Tyler was very helpful and patient on explaining the vehicle. The whole team worked it out so were were able to fly over and inspect the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I've been to yet!

By Jessmariah14 on 4/21/2017 at 1:08 AM. Helped by Tyler Scherer.

I went into the dealership wanting to trade in my chevy HHR, I was unsure if I wanted to purchase a car today. But I was very interested in my options. Tyler asked what I would be interested in and I was torn between the Malibu and Cruze he allowed me to test drive both cars and explained all the features of both cars. Also made sure I was very comfortable and relaxed during my sale. Not once did I feel stressed or unsure about my decision. Todd worked great with Tyler in getting me a fair loan, interest rate and car payment. I have never been so happy with a purchase and I would definitely recommend this dealership to anyone especially first time car buyers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By Laravey on 4/18/2017 at 9:21 PM. Helped by Faiz Hashmi.

Hello my name is Laravey Daniel and I just wanted to let you know that I had a great experience dealing with a group of professional sales team at Auburn Chevrolet. They treated me with respect and they were very curious during our interactions. I have nothing less than great and positive comments on these guys so I say once again thank you Auburn Chevrolet for your professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jay alejandro on 4/17/2017 at 2:42 AM. Helped by Yuri and faiz.

They have a good sales talk and very nice and helpful for what we have questions about. They give us fun entertainment and make us feel welcome. We give them a 5 star service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fred dearing

By Mike on 4/9/2017 at 5:58 AM. Helped by Jamie Bothell and Fred dearing.

Fred got my order in with Jamie and keep me informed as it got built and to the shipping process very satisfied they did a very good job keeping me up to date with it all 😎

I would recommend this dealer.