Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PAINLESS

By metalgirl on 12/12/2017 at 7:32 PM.

I'm a big enough person to admit when I'm wrong. I've been leasing an Audi S5 for 3 consecutive terms (9 years). Crazy, I know but I love this car! ITS HOT!! My lease was sold to Audi of Allentown during the term. I was skeptical about leasing with them because of the "airport parking lot/construction site" looking facility. I thought "fly by night" & disorganized. Well... I WAS WRONG!! I drove on the lot and was instantly greeted by a Gentle Giant named 'BO". He was GREAT! He was instantly able to identify my expectations. The grueling process of car buying usually makes me want to drink poison and light my head on fire! Bo took that otherwise grueling day and made it into a fun, painless, want to smile kind of day! Take A Chance ! Its worth it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good price great people

By Emily Vitale on 12/11/2017 at 6:57 PM.

Very friendly and helpful folks. They bent over backwards to be as quick as they could throughout the process. I will be returning in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service!

By Kkids1965 on 12/4/2017 at 6:28 PM.

My husband and I purchased a 2018 Audi A3 on November 30. Ross Banks was our wonderful sales representative. Ross was friendly, knowledgable, and totally dedicated to this sale and our complete satisfaction. We love our new convertible as this is my fourth Audi! Allentown Audi is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Q5 Purchase

By Nskotedis on 12/2/2017 at 11:48 PM.

I had a great experience with Audi Allentown. Zach was very accommodating, responsive and professional. Very truly “Always at your service”. Highly recommended dealship to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bo and company are top notch!

By mhaughey41 on 11/30/2017 at 10:53 PM.

I've worked in this industry and have seen all sorts of customer experiences. I can say with certainty that my experience today was top notch. You can tell when a salesman is trying to sell you. You can also tell when a salesman has your interest at heart and enjoys their job. It was very clear which side of the fence Bo was on today. He was looking out for us. Thank you, Bo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Experience!

By Happy owner on 11/22/2017 at 7:35 PM. Helped by Andrea.

I just bought my first Audi. I cannot say enough good things about Bo Tyner and Audi of Allentown. Bo made the experience pleasant from start to finish. He was patient and even a little humorous to work with. All in all it was a good experience and I highly recommend working with him. Sayed worked the numbers and Nick made the purchase/ paperwork easy. Kudos to all involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By KimA5 on 11/22/2017 at 12:34 PM.

When we arrived at Audi Allentown it was very busy but “BO” took the time to introduce himself and see what we were interested in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Bharat pal parmar on 11/20/2017 at 1:43 PM.

This was an awesome dealership. The staff, Cheryl, in particular, were very helpful. The customer service that she provided was exceptional. The staff were friendly and provided us with all the info we needed and were very patient and kind. The price was an amazing deal. Def recommend this location to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The proper way to do business!"

By TedR4 on 11/17/2017 at 12:50 PM. Helped by Kyle Mundhenk.

Best experience to date! Cheryl did a fantastic job with our recent purchase. Her people skills, experience and knowledge of Audi components made every step of process flow with ease. Cheryl introduced the Audi management and finance staff in a timely and professional manner. Would highly recommend Cheryl and the Allentown Audi staff. Job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience at Audi Allentown and with Cheryl

By Beth on 11/16/2017 at 5:18 PM.

My husband and I had a great experience at Audi Allentown and with Cheryl! Cheryl was very informative, easy going and personable. She gave us her cell phone number so we could contact her anytime. She kept in constant contact with us during this process and was prompt with responding. When we purchased our car, we were at the dealership an hour past closing and she stayed and made sure were were all dialed in. We also LOVE our new car! Overall, and amazing experience!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

I definitely recommend Bo! Overall experience is good!

By Jen4realz on 11/16/2017 at 1:07 PM.

I knew exactly what I wanted before coming in and had conversation with manager before I made the trek from Delaware to Allentown. I wasn't there to shop, I wanted a deal made quickly. I believe we could have saved an hour of time if we just got down to the specifcs I had already outlined prior to coming. This is the only reason I didn't give it 5 stars... Too much back and forth after an extremely long day/ drive to dealership. Bo was excellent with his customer service, knowledge and ability to read my exhaustion and tried to get the Deal done quickly. I would buy next car from Bo. One minor nuisance was the struggle in calling to dealership .. The number has you wait through a few prompts before connecting directly so when you're pressed for time, it can be annoying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and no hassle experience!

By Marco851 on 11/15/2017 at 11:45 AM. Helped by Justin Fulip.

We already have our current Audi serviced through Audit Allentown and have been very satisfied. When we were looking for a leasing deal on a new vehicle, we came to Audi Allentown to check out different options and we're so glad we did as we love our new Q3 from Audi Allentown! Received a fair, no hassle deal. They didn't play games and were very professional throughout the process. Our salesperson Cheryl Metts was friendly and knowledgeable. Sales Manager Sayed Ahmed put together a very fair leasing deal and Justin Fulip did a superb job walking us through all the leasing paperwork at signing. Very satisfied with the experience and look forward to coming back in 3 years for our next Audi!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Derek was a salesperson you can trust

By Tdzojko on 11/13/2017 at 7:51 PM.

From the time I went in to look at the car, I felt Derek had my best interest in mind, rather than your typical car sales experience. He was accommodating, and worked with me to settle on an offer than worked for the both of us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless!

By Very Pleased on 11/12/2017 at 12:08 AM.

Nolan was exceptional! He listened to my needs and understood I wanted the best deal the first time around, with no haggling, and he delivered! Excellent experience with the Finance Manager Nick, he made the process go quickly and very smoothly! I would recommend this dealership to anyone in the market for a vehicle. Very courteous and professional! I will be using their services from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Pankait on 11/10/2017 at 4:33 PM.

My husband and I worked with Derek trading in and buying a car. The whole experience was wonderful. He’s so nice and helpful, gives honest opinions and just made us feel comfortable and like we knew him for years even though we just met. Went above and beyond for us. The rest of the staff is very warm and welcoming, we would recommend any and everyone to come here and especially to work with Derek.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Totally satisfied

By Aaron Fisher on 11/9/2017 at 9:29 PM.

I wanted a rarity in today's world--a car with a stick shift. Audi Allentown factory ordered what I wanted, predicted its delivery to within a day or two, and then closed the deal quick and easy. Very happy.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Allroad

By Tbmorse on 11/6/2017 at 11:51 PM.

Derek was great to work with in finding me a replacement for my 2008 Avant. His follow up communication was instrumental in the purchase of this car. Very happy with his level of professionalism and car knowledge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond Service

By JackieKalb on 11/3/2017 at 5:54 PM.

We arrived before the dealership was even open (because my daughter was so excited) and as soon as he arrived, before he even settled in, Bo greeted us with a smile and was more than happy to help us. The purchasing process was quick, painless and ENJOYABLE. We had a lot of laughs while there. Everything was thoroughly explained and all questions were answered. Kyle was excellent. The Hyundai Sonata we purchased looked BRAND NEW, was spotless, had low mileage and runs amazing. I have purchased multiple cars in my lifetime and this was, by far, the GREATEST experience I have had. After everything was all said and done, and all the paperwork was signed, Bo even went outside and spend time teaching us all the different extra features of the car. I highly recommend this dealership. I am in the market for a 2nd new car, and Audi of Allentown is where I am going!!!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Beware of bogus warranties

By VWChris on 10/31/2017 at 11:09 AM.

Bought a used VW here a couple months ago. It had some tuning and modifications done to it, and was being sold as-is. I bought an extended warranty to cover anything that might go wrong. A couple weeks after getting the vehicle home, I took a close look at the terms of the warranty, and found out that the paper it was printed on had more value. It required that the timing belt be changed before 60k miles, and oil changes had to be performed every 5k. The vehicle had 67k on it and the service records showed 7k+ miles between some oil changes. Called to cancel the warranty and had to repeatedly tell them to cancel. Was told that they could make the warranty company honor it even though the terms were in a written contract. Also had a mechanical issue with the car in the first day. Test drive was fine, but by the time I got the car home, the front end had dropped so far that the suspension was completely bottomed out. The tires were rubbing on the front fenders causing damage to both the fenders and tires. Dealership covered the cost of new springs, but I am gonna eat the fender repair. Very shady, would not use them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Shopping Experience Ever!

By Jackie Smith on 10/26/2017 at 9:23 PM.

Bo was super helpful and kind! We went car shopping with five children. We were in and out and drove off with our new car in 2 hours. Bo even entertained our children while we signed the paperwork. I would recommend Bo to anyone looking to purchase a vehicle!

I would recommend this dealer.