Audi Ann Arbor
Dealer 2-Year Rating |
Dealer Reviews
Professional,Friendly ,fast
Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first
I would recommend this dealer.
Great experience!!
My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!
I would recommend this dealer.
If you want your Audi fixed right, Germain is the place
We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect.
I would recommend this dealer.
Exceptionally wonderful
Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the employees/staff here has been more than I could have ever asked for. I’ve come into the dealer with some maintenance services a number of times, and whether it was a quick fix, or required for a much longer stay, it was always communicated to me then and there. If anything were to change and I’m not there in person, I’ve always been notified immediately and I appreciate that so much! In terms of hospitality, I’ve always been asked if I wanted any refreshments, such as coffee or tea, and have been treated with sincere kindness. The customer service exceeds all expectations, and I only wish that every dealership, or any management at that, would live up to the quality of Audi of Ann Arbor. I always enjoy catching up and hearing of any new developments in the company’s and employees’ lives as I feel they are like family to me, now! Thank you for being such great human beings!! Please know that we appreciate you so much!
I would recommend this dealer.
Service no matter what
A dealership above the rest. Whether it is regular maintenance or an emergency repair, I can count on them to take care of the situation. Plus, they always provide the information of the repair and why.
I would recommend this dealer.
Excellent service!
I live in Jackson, MI; bought my 2013 A6 from Naples, FL so had to find a service department up here. First trip was to the state capital. Let's just say I'll never go back again. Pretty much always worked with Joseph Gruss. He could always get me a "near-new" loaner Audi if the service might take longer. Communication always great. Yesterday brought it in for a part on the front fender to be replaced. I was in and out literally 45 minutes. Granted it was easy work but I was still very impressed with their speed. Just settling in with the hot tea and snacks provided in their comfortable waiting area and pulling out my laptop to start some work when Joe told me that they were done. In the sales department, I've known Barry Strecker a long time; bought 3 cars through him when he was at MB. Extremely knowledgeable and always looked out for my best interest. Definitely will call on him for our next vehicle purchase.
I would recommend this dealer.
Best Service Department, PERIOD.
I have dealt with many service departments in my lifetime and have had many good and bad experiences of the like. Germain Audi's service department is far and above the best I have ever dealt with. They are very knowledgeable, friendly and willing to always go the extra mile. Patrick in particular is one of the most professional service techs that I worked with. If anyone needs to have their Audi serviced from the most minor to most complicated, look no further than Germain. You will not be disappointed.
I would recommend this dealer.
Outstanding from start to finish!!
Our experience with Germain Audi was wonderful. Everyone in our "team" was professional and impressionable. They went above and beyond making us feel like we are now a part of the Germain Audi family. Look forward to the future!
I would recommend this dealer.
Remarkable!
We had a friend from out of state visiting, he drove his brand new Audi S7 recently purchased from a Missouri dealer. First night in town he hit a Michigan pot hole - ugh! Car was still driveable but seemed to be “off”. We wanted to get it checked out before he drove it back home on Sunday. Unfortunately, it was Saturday and Audi service center was closed. We stopped by anyway and started speaking with an employee who confirmed service was closed. JP overheard the conversation and stepped in to assist. He proceeded to troubleshoot the issue, had Volkswagen service inspect the car, provided several options for repair and resolution. JP and service team including Joe spent over an hour helping our out of town friend get back on the road - remarkable service! Highly recommend Germain Audi of Ann Arbor! Thank you JP, Joe and team.
I would recommend this dealer.
Excellent Customer Service
Rod was outstanding throughout the buying experience. He made the process a pleasure. I usually dread the car buying process, but he really went out of his way to make it the best car buying experience I have had in a very long time.
I would recommend this dealer.
Slow and Sloppy
Each time I've taken my vehicle there for service, I've had to go back to have something redone- 3 times for a small interior panel to be replaced. Appointment times and estimated time frames mean nothing to them. It always take much longer than they say, and nobody seems to know why, or what's going on. The last time they topped off my fluids for a scheduled service they used water instead of washer fluid- I found this out because days after my service when temps dropped, I got an alert saying my washer fluid was low. Assuming it was a sensor glitch I tried it, but nothing came out- because it was frozen. Then when driving later that week, the alert had gone away and I was able to use the spray function, only to find that it immediately iced over my entire windshield forcing me to pull over until it defrosted. To top it off, while waiting hours for what was supposed to take a half hour, I had to listen to a dog barking while in the waiting area because a sales agent got a new puppy and decided to bring it to work. Very unprofessional all around.
I would not recommend this dealer.
They just underperform
Being owner of two Audi cars at the time, I can tell the service department here lacks a lot in customer service experience. First, in two different situations, they did not honor the scheduled time for regular maintenance: my wife had to say at the dealership for 3 hours (!) for a service promised to be completed in 1 hour. Besides that, my car (A3) had to return 3 times to perform the same service: they scheduled to do the service and opted only for a temporary fix. This fix did not work and had to bring the car again. At that time, they just "confirmed" that the car would need a new part and ordered it. I scheduled a third time to complete the service. Also, they always try to say that every noise is "normal", although I could solve some by myself just by securing hoses and other plastic parts. It has been improved in the last visits, but still do not feel confident. By the way, their loaner policy is a joke: if you bring your car with a red engine light (meaning do not drive), they will not try to book a loaner for you, as they have a two week waitlist for them. And, at the time they drop you off, they politely tell you which bus should you take to get back to the dealer. Night and Day when compared to other "premium" brand dealers in AA.
I would not recommend this dealer.
Too pushy
I have owned four Audi cars in the last years. As I wanted to replace my Q3 for a larger car (the new Q7), I tried to contact this dealership despite my terrible service experience with them. One sales manager contacted me by phone (although explicitly asked to contact me by e-mail due to the nature of my job). He was very pushy and did not want to give any estimate for the New Q7. Said that only had one in the lot and the price was non-negotiable. And, when I said that I was considering other cars and needed time to think, he basically dropped me off. Ended up buying an Infiniti QX60: great customer service, clear negotiation, nice price and great car.
I would not recommend this dealer.
Worst experience ever
Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need and if you have an issue they will try to figure it out by starting to replace parts that you will pay for out of your picket. Regardless if that was the issue or not. Stay away. Horrible experience.
I would not recommend this dealer.
Amazing service
I came in and needed a new vehicles. Trisha educated me about my options and I'm so thankful:). I'm so happy with my new car:). Thank you and I will recommend everyone I know to her.
I would recommend this dealer.
New Audi Q3: Excellent Service & Leasing Process
Last month I leased my Q3 from Germain Audi. It was an excellent and comfortable experience. I have purchased from other Audi dealers in the midwest before and Germain exceeded my expectations. Specifically, Shaun Himmelspach was fantastic. He was professional and knowledgeable and their leasing process was straightforward. I visited other dealers before leasing my new Audi and Germain & Shaun were by far the best. I highly suggest them to anyone in the market and look forward to my on-going relationship Germain Audi.
I would recommend this dealer.
Follow up visit
I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your time. I was treated nicely but by the most least enthusiastic salesperson I have ever seen. After test driving a Q5 and mentioning that the 2.0 was seriously lacking in power I was never given any other options or even the mention of the 3.0, and basically treated like I was there for the $20 worth of free fuel. Trish don't bother contacting me again. There is a dealership that will get about 50k from me, just not yours.
I would not recommend this dealer.
First Class in Customer Quality!
I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession, Service, Value and Quality is our primary focus everyday and the experience Rod provided me was First Class! Great work Rod, I will be sure to tell everyone and be back to see you in the future!
I would recommend this dealer.
Broken Contract
We agreed to a price for our trade in and the price for our new car. We ordered the car, waited 5 weeks for delivery, only to have them lower the trade in value they committed to by $10,000. They took a deposit based on the original estimate. I have email proof, but they will not honor the deal they gave me and took a deposit for. In the process, they tried to blame me for the mis-communication. They acted totally unprofessional on top of breach of contract.
I would not recommend this dealer.
Exceptional experience at Germain
I just purchased a 2016 Audi S7 from Germain Audi of Ann Arbor. It is an expensive car so I expected a good sales experience but Germain goes way beyond my expectations. Firstly Shaun Himmelspach did a terrific job helping me spec my car, which is not a simple job given the color choices, interior variations and other factors. He also kept me in the loop regularly by phone and email on build progress and delivery timing. When the S7 arrived, he had it looking perfect and walked me through all the complexities of such a car. Shaun is knowledgable, earnest and sincere and makes one feel very comfortable with the purchase process. Alongside Shaun are other members of the Germain Audi team who helped make the whole experience so pleasant, specifically Trisha Smith, the sales manager, Kashaka Fields, business manager, and the general manager JP Lammers. I felt I could turn to any one of them about any issue and they would be able to assist. On top of that the new Audi building and showroom is beautiful, airy, spacious and welcoming. Truly Germain has all the marks of a top notch dealership.
I would recommend this dealer.