Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.2  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Length of time for repair

By Discouraged on 7/26/2019 at 12:40 AM. Helped by Jack..

May 17., 2019. Car taken in for repair due to lightning strike. July 25. Car still not repaired. Communication with company has been difficult and sparse, and was on my imitative for the most part ni After repeated weeks of unreturned phone calls , Inwas given an email address which has been useful for their one or two sentence responses. IMake sure you get that email address and make sure that you remind the service dept to send in supplemental claims on a regular basis because they have not communicated With the insurance company as was expected. This has been a difficult journey that seems to have no end. I believe they could have brought someone over from Germany to fix it by now or to deeclare it totaled in order that Inmight move forward. 72 years old and the first one star review I have ever given. It would be zero if possible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a Q5 through Jenny Prudhomme

By Frank Ward on 3/5/2019 at 3:16 PM.

I have purchased over 25 automobiles for business or personal use during my life. The recent purchase of an Audi Q5 was the most pleasant auto purchase experience I have had. The Audi sales specialist was Jenny Prudhomme. The admirable qualities of the Q5 were well represented by Jenny’s knowledge of and enthusiasm for the Q5. She displayed unwavering patience during her explanations of the many technical functions of the Q5. I jokingly told Jenny that she was going to give auto salespeople a “good name”, but it’s true. I am confident that Jenny and Asheville Audi will be there for me in the future.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My car was returned damaged.

By GriffinR623 on 6/19/2018 at 7:31 PM.

I dropped my car off for a simple battery replacement. When I called them that day, they told me my car was "finishing up and should be ready for pickup by 3:45pm" Upon arriving at the dealership at 4:45(after work), my car was nowhere to be found, so they put me in a loaner. The next day, I called back and they said "oh, yeah. your car is ready. there was some confusion yesterday." I pick the car up during my lunch break and drive 5 miles back to my office. When I got out and saw the front of my car, I was shocked to see that it was covered in scratches from the roof, to the hood, on each drivers side quarter panel, and even a massive 10 inch scratch on the windshield. I immediately reached out to corporate, and a couple of hours later, the service manager called me, very apologetic, asking me to bring it back in so that they can make it right. I brought the car back to them the day before I left for vacation. While on vacation, I attempted to call them several times for a progress report, and of course, nobody answered or returned my calls. The last day of my vacation, I got a call from Charles in service in which he said "everything looks good. your car is ready." As soon as my plane landed, I went to the dealership to pick up my car, only to find that they had only washed and waxed my car, but had done absolutely NOTHING about the damage. The saga is still currently unfolding, but, as of now, I would recommend staying far, far away from this dealership. Audi is a wonderful vehicle and should only be trusted with capable people, which the service employees at Harmony Motors clearly are not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience

By Audi4me on 4/11/2018 at 12:45 AM.

Drove 7 hours to get the exact A-6 I wanted. Jenny had all the paperwork ready for us when we arrived. While my husband was closing on the car Jenny spent over an hour familiarizing me with all the features of my Audi. I really cannot say enough about how great Jenny was throughout the whole experience. From negoating the price via phone to final purchase, she was awesome. personable,friendly,and knowledgeable she was such a pleasure to work with. I would recommend Jenny and Audi Asheville to anyone. it was so worth the 7 hour drive to get the car I wanted with all the added features. Thank you Jenny!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By kenilw03 on 4/10/2018 at 11:18 PM.

Nice place to work with, Brent was very knowledgeable of Audi. Brent is great to work with, finding the right sales person means a lot when purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service

By Gofaster on 3/13/2018 at 3:03 AM.

The staff at Asheville Audi are professional, friendly, and know their product. I have purchased several cars from them over the years. Not only is the purchase experience transparent, Audi Asheville is great on the back end of ownership with superior vehicle service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable sales staff

By Charlie from lj on 2/11/2018 at 2:12 PM. Helped by Jenny Prudomme.

Knows the Audi product line. Easy buying experience. Friendly people to work with. The A4 car delivery was complete with the demonstration of the features. Perhaps this is a six star dealership—

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Why does my review need a title?

By mtan on 12/19/2017 at 10:01 PM.

Every part of my experience was great, except I thought my car was not as clean as it should have been when it was deleuvered to me. It was delivered at night, it was still dripping from a car wash when I got it, and the next morning revealed a lot of water marks. The wheels also had dirt on them—it was clear they were not cleaned well during preparation for delivery. For what I spent on the car, I thought it should have been much cleaner. Disappointing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience at Asheville Audi.

By FM on 12/1/2017 at 2:02 AM. Helped by Camelot Melissas (5 stars).

We were met by a very pleasant young man as we stepped out of our car in the lot at Asheville Audi. He’s asked us if we needed any help and introduced himself as Camelot ( his name!). He took us inside and asked us what we wanted and then magically pulled out of his hat the car that fit all our needs. He then took us for a comprehensive test drive demonstrating the car's capabilities in different situations. After we returned we were so impressed by the car that we walked out of the dealership having sealed the deal. We had a new Audi Q5 with all the bells and whistles we wanted. Special thanks to Camelot, a very pleasant, energetic and knowledgeable young man, who made our experience a great one. He has also made himself available to us 24/7 if we need any further assistance with the car.The others at the dealership were just as helpful and pleasant. We had a great experience and walked out with a car that happily met all our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome

By Marmi2010 on 11/9/2017 at 2:07 AM. Helped by Camelot M..

He explained everything and took us on a test drive where we could experience every aspect of how the car ran. Then he gave a great tutorial & offered for us to come back in a week or so with further questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Google123 on 11/2/2017 at 10:52 PM.

Sales service and finance service was excellent thank you mark took his time and showed me Porsche Cayenne Audi Q7 and loved the suv again thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Seevice and Sales Associates

By Ridesnow18 on 10/31/2017 at 5:43 PM. Helped by Tim in Finance.

Couldn't have been happier with the service we received and professionalism when purchasing our car. Jenny helped us pick out and order our car she was excellent and we would highly recommend her and Audi of Asheville !!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Nullum Gratuitum Prandium

By Howie Roark on 10/29/2017 at 12:20 AM.

Freddy Sneeded was very knowledgable about the dealership's entire product line. Spent the whole day test driving different vehicles until finding the perfect one. Good thing they were serving lunch that day. Thanks Freddy! Really enjoying my new car, and enjoyed the BBQ, that day - even if it was the most expensive 'free' lunch I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shopping for a used car!

By AwesomeAudi on 10/19/2017 at 10:10 PM.

My experience at Audi of Asheville was AWESOME!! Deanna Marino was a terrific sales person...very nice and knowledgeable about the cars we looked at. I would recommend looking her up if you are ever in need of a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car review

By Jmp on 10/11/2017 at 7:28 PM.

Excellent and very friendly sales rep. Quick work by the Finance Manager to get through all paperwork timely. Overall a very pleasant auto purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Very positive.

By Wjh on 10/2/2017 at 2:38 PM.

Andrew and James were very knowledgeable. Well organized and efficient in presentation.The orientation to the car was effective and the offer for additional trainning appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Courteous and Competent

By David Creekmur on 10/1/2017 at 11:38 PM.

My wife and I had complete trust and confidence in Mark Kaye representing us as our sales agent during the pleasurable experience of purchasing our 2018 Audi Q5 from Harmony Motors (Audi Asheville). Mark did an outstanding job of helping us during the process of selecting our vehicle; and, after delivery, he was most helpful in helping us with the inspection of our new Q5: Also, Mark went to great lengths to explain the many technical and safety features of our new vehicle....All of our questions were answered to our satisfaction during this period. During any contact we had with Mark Kaye, he always demonstrated outstanding technical knowledge and a professional demeanor. My wife and I have always had a positive experience when dealing with Mr. Kaye and Harmony Motors: Mark, in my opinion, is a tremendous asset to Harmony Motors and Audi. Other staff members we experienced to be helpful to us because of their demonstrated expertise, professional competence and courtesy were Tim Cousins and Jenny Prudhomme: THANKS TO ALL! Dave and Ginny Creekmur

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience

By Kevinrenz on 9/20/2017 at 9:55 PM. Helped by Camelot melissas.

Camelot was informative, personal and professional. He asked me plenty of questions to find out my needs and what was important to me. A positive experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

2018 VW Tiguan SEL

By Volkswagen Girl on 9/11/2017 at 11:50 PM. Helped by Tim Cousins Finance.

It was a Wonderful experience buying a new car from Mark K. He searched the Southeastern US to find the exterior/interior color I wanted, and have it delivered for me in a week. Mark was extremely knowledgeable and genuinely helpful and enthusiastic helping me find the exact car I wanted. (I was browsing the showrooms, while waiting for an oil change and state inspection, now I have a New Tiguan) Tim Cousins took his time and patiently explained all the finance details and extended coverages available to me. Charlie agreed to a fair trade-in price on my 2012 VW Tiguan (with 50,000 miles), which encouraged me to purchase a new one. Since moving back to Asheville 10 years ago, ALL of my vehicles service needs have been with your dealership (Porsche and VW). You have earned my respect, and my customer loyalty!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful People at Harmony Motors

By pfecho on 9/9/2017 at 9:30 PM.

Received expert guidance and customer satisfaction all through the VW TDI buy back process. Agents were also able to find a satisfactory, late model Golf TDI Sportwagon replaxement.

I would recommend this dealer.