Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.6  
Price
3.9  
Quality of Work
3.8  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Audi Family

By The Sq5 Sweet Heart on 8/17/2018 at 1:07 AM. Helped by Jerod Harrylal.

Jerod did a Great job in showing me around the vehicle and explaining how everything works. He did not rush, he took any questions that I had gave me all the time I needed .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

dishonest sales staff

By FT on 7/18/2018 at 6:43 PM. Helped by Brad Hansen- Mark Martin.

As a consumer putting my trust into the Audi Barrie I feel disappointed and emotionally stressed. I believe the bill of sale was not prepared in a right manner. As a new customer I feel that Audi Barrie took advantage of my situation. Please note the following: - The car was used for 2 years but the purchase price was not reflecting the 2 years depreciation of vehicle - Comparing the price with the two quotes(purchase offers) from other Audi dealerships for the comparable un-used 2016 TDI Technick , the sale price of the vehicle from audi barrie was too high - There was $2,095.00 charge for Shipping and PDI on the used vehicle with over 32000 kilometer that was used by Audi Barrie’s staff for two years during the TDI settlement .The other dealerships were not charging shipping on their un-used 2016 TDI (Technik) - During the sale process staff answers to our question were misleading Also, please note that vehicle sales in Ontario are final, so no matter what happens they kept my $1000 deposits.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

the worst Audi dealer around

By Audi owner on 5/25/2018 at 4:45 PM. Helped by Stephen Hanzlik , Ryan Dermott , Jordan.

I always bough my audis from Pfaff in Newmarket as Audi Barrie could never match prices I got at Pfaff . However since I live in Barrie - i thought it would be easier to get my cars serviced here - BIG mistake, dishonest, unprofessional service that starts at the top. General manger doesn’t return calls (doesn’t have a voice mail!) emails etc. . I have been bringing my cars with the same complain that they are unable to fix - seems like they are waiting for the warranty to run out. Oil changes - always list the same amount of L ... doesn’t matter if I drove 25k or 5k between services. STAY AWAY from this dealer!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerod & Maria

By FROG on 4/11/2018 at 7:13 PM. Helped by Jarod, Maria.

These people deliver class A customer service. They aggressively priced the car to sell. Thank you Management! I felt comfortable about my payments, Maria wanted to ensure that the payments met my budget monthly (love this lady). Jarod provided all the detailed information about the car, ensured all my question were answered. When I walked in on Saturday for my car wash, they both greeted my husband like we were family. Hottie Audi! These cars are a breed of their own. The car is quick and responsive. Taking corners is no challenge, nice and smooth. Everything you said it was Jarod ;) Thanks Again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New car purchase

By Li on 1/25/2018 at 1:11 AM. Helped by jerod Harrylal.

Thank you Jerod Harrylal for the exceptional service that you provided during our recent purchase .you made this such a positive experience with your understanding and knowledge and

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Aaron on 1/17/2018 at 1:42 AM. Helped by David Hanton, Maria Anghel, Mark Martin.

Purchased a Pre Owned Dodge Ram 1500 from Audi Barrie. Cheapest one on the market and was in immaculate condition. David the Sales Rep was fantastic at what he does. I called in with some questions and to set up a test drive. He stayed late after his shift and had the Ram fully detailed before I came to see it. Everything was so easy and smooth, which is not the norm with prior car purchases from other dealers. He even gave me a tour of the entire dealerahip! Not one negative thing to say during the entire process and it wasn’t even an Audi. Want a trustworthy sales rep with no pressure who is there for you. Go and see David! He will give you 5 star service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service, beyond my expectations

By HappyGirl on 1/7/2018 at 6:21 PM. Helped by Kevin Doner.

We have been searching for over a year for a newer used vehicle and hadn’t found anything worth the price until my search took me to Audi in Barrie. Not only did we find an amazing Q3 we were treated like royalty. Our sale representative, Kevin Doner was super knowledgeable and not pushy. I hate push, fake “sale” people and we encountered many over the year search but not at Audi Barrie. They went beyond our expectations and delivered truly amazing service. They worked within our budget, gave us a super competitive deal and went further to offer us great perks that really sweetened the deal. They even stayed late, after closing so I could go over everything and make sure I was comfortable my new vehicle and how everything worked. I’d definitely recommend them to anyone looking for a great car but honest, salt of the earth people to deal with. Thank you Kevin Doner and crew, we absolutely love my new vehicle! M & J Casaubon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service Experience !

By Kant on 1/6/2018 at 6:54 PM. Helped by Kevin, Tyler , Maria and Leah.

It was a wonderful experience at Audi Barrie working with Kevin as our main sales contact . Extremely polite , knowledgeable , responsive and always eager to help . He provided the relevant details both about the car and finance/lease . During the test drive he explained every little detail about the specs and features of the car. He was so helpful that he delivered the car right at home on his day off. Thanks Kevin ! Wonderful customer service... I highly recommend meeting with him if you are looking to buy an Audi !! Keep up the good work . Additionally , Tyler ( Manager - Sales) was always willing to help and make the deal work. Maria and Leah made the documentation look easy and always well prepared.. Great team work ! Had a very pleasant experience ! Kant Chawla

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service by Paul Saranovich at Audi Barrie.

By Nicole on 1/5/2018 at 7:30 PM. Helped by Paul Saranovich.

Paul was focused on customer satisfaction with no pressure sales tactics. During the test drive he explained all features and answered questions to our satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure! Awesome service!!

By Flirtywelsh on 1/5/2018 at 5:03 PM. Helped by Jarod.

My husband and I had amazing service from our salesman, Jarod when buying my vehicle before Christmas. Since the purchase, the attention to customer service has continued! We would recommend Jarod and this dealership to anyone interested in an Audi!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful!

By Alyssa0240 on 12/25/2017 at 2:04 AM. Helped by not applicable.

I purchased my Q5 in Newmarket, but I live in Barrie. I figured I would just get an oil change in Barrie to save on the drive. I called numerous times to book an appointment with no return phone call. I had to drive there to make the appointment. When I dropped my car off (11am), they told me they would call me as soon as it was done. I had to call them at 430 (as they close at 530). They said it has been done for hours but the guy that did it went home due to an emergency. Well where was everyone else who works there? Did everyone go home? Who took over for this guy?. Was I just suppose to leave my car there until someone realized there was an extra car sitting around? When I went to pick up my car, I got in and my washer fluid still said low....But the checklist said it was filled up??? What else wasn't done that has been checked off..... I could have dropped my car off twice in Newmarket in the time I waited around my house for it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Look for an other dealer if you want to save your nerves

By Doris Herbert on 8/8/2017 at 1:50 AM. Helped by Zoe Killip.

I used to go to Barrie only because it is the closest But after so many problems over many years with Audi Barrie I drive 50 km extra and i feel appreciated and taken care of. I will never go back to Audi Barrie

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First class dealership!!

By Kat on 6/25/2017 at 2:35 PM. Helped by David.

I really cannot say enough good things about this dealership! I have bought quite a few cars over the years from almost every brand. I know what I want, and I also know what I don't want. I stopped into Audi after a friend told me that she loved her Q7. The salesperson I dealt with (David) spent about 6 hours in total over the course of a couple of days answering any and all questions that I had with myself and then my husband. Even though I had ordered a Q7 (which would take a few months to come in based on what I wanted), he continued to search for inventory until he found one BEFORE my order came in. The vehicle was beyond any of my expectations and the day we picked up our vehicle they treated us to a showing of our vehicle before we signed paperwork and congratulatory gifts! The staff were easy going and very proffessional. My husband was even temped to trade in for an Audi after seeing how wonderful we were treated. You will not be disappointed if you go to Audi Barrie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Brayden on 5/29/2017 at 5:14 PM. Helped by Jamie MacArthur Sophia Ngo Keegan Durst.

You don't have to look far to find a negative review on any dealership. Before writing this review I read some of the negative reviews for this dealership. "STORY THAT YOU SHOULD READ BEFORE YOU GO THERE.... NO...NO.." made me cringe. Unfortunately, this person had someone who beat them to purchasing a car. Audi Barrie had listed this car as a great deal. Someone got to the dealership to purchase the car before they showed up. Get over it. Someone bought the last box of Oatmeal Crisp (on sale for $2.99) just before me Sunday. Does that make me now resort to criticizing the grocery establishment? No, absolutely not. I'm not a child. I've seen good dealerships and bad ones. Audi Barrie is a good dealership. They took care of my vehicle needs and they were professional and courteous. Anyone can write a seemingly clever review bashing an establishment because they didn't get the result they wanted. What everyone should ask is; was my expectation realistic?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new dealership!

By jason121 on 5/13/2017 at 6:48 PM. Helped by Jamie MacArthur.

Great building with amazing staff. My sales rep (Bard Hansen) and the sales manager (Jamie MacArthur) were amazing to deal with from start to finish. I would highly recommended this dealership to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

STORY THAT YOU SHOULD READ BEFORE YOU GO THERE.... NO...NO..

By Al on 1/4/2017 at 4:15 AM. Helped by BRADLEY HANSEN, Stephen Hanzlik.

>>> DON'T TRUST THEM PEOPLE <<< Just like everyone else looking for a car I find the car I was looking for with good value on AutoTrader, in this dealership, ( Innisfil or Audi Barrie ) A 2013 Ford Focus( As You Can See in the Picture)... Well I had to wait few days to call them after holiday and on Tuesday, January 03, 2017, I made a phone call and asked about this car and asked if it is available to see and test drive, the sales representative, "BRADLEY HANSEN" Introduced himself as the person who is in charge of selling this vehicle and he told me he would make sure the car would be ready by the time I get there, " I would make sure the vehicle warms up for you", his own words. As I had to travel from Toronto with no car ( it was 9:30AM a rainy day ), I googled the address ( 2484 Doral Drive, Innisfil ) and I found that there is NO WAY for me rich this place by public transportation so I end up" RENTING A CAR "... Our appointment was between 1-2 PM. I was 10Km away from dealership that I received a phone call from Brad, Brad, " Hi, where are you? Are you on HWY 400" Me "Yes what up?" Brad, " Oh man I don't know what to say someone just walked in and bought the car, I'm sorry".... Me " Are you for real? We spoke on phone, we have an appointment, you made a promise that the vehicle would be ready by the time I get there, I rent a car and it is 1:10PM and our appointment is between 1-2PM and I am on time..." Brad, " Sorry man, I don't know what to say..." I went down to dealership because I was already there. After 1hr/20min driving I thought there must be a manager or someone above him to consider and discuss this matter... Well let me make the story short... They sold the vehicle... They wast my time... They didn't care...( Let me be fare they offer me water or coffee )... For their benefit they will do that t YOU too. DON'T TRUST THEM PEOPLE, even if they sell you a car they might cheat on something else, warranty or.... Avoid this dealership such a shame for brand like Audi... BTW: Please don't replay to my massage Innisfil, Audi Barrie with nice sounding and fake smile that you care... You did care only when I called you to sell me something, Your story is Shameful...

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad! Really bad!!

By Viatcheslav Abramov on 9/20/2016 at 7:40 PM. Helped by Whole service department.

I had 2011 A6. They were trying to find vibration on that car for 11 month!! Car was parked almost 2 months there. Finally i got tired (and my warranty was just about to finish). Sold it... and will do my best to do not return to any VAG products.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New dealership new people fabulous experience!

By Rachel on 6/9/2016 at 6:23 PM. Helped by Jeremy Danielle Leslie and Stephen.

I recently bought a 2017 Audi A4 trading in my 2015 Audi A3 that I was not happy with due to the previous dealership and all the people involved in that sale. However with the new dealership came all new staff and a great experience. Danielle sold me my A4 and she was just incredible. She knows her stuff. She did everything she could to get me in my dream car. With the help of Jeremy and Leslie I was able to drive away with my new A4, nothing but pleased with the service and the final result. Thank you Audi Barrie for such a wonderful experience buying my new car!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible service

By barrieaudisucks on 5/28/2016 at 1:31 AM. Helped by ryan and zoe.

WORST SERVICE EVER!!!! The service manager Ryan is a joke was very rude and disrespectful!!! What a disgrace to the Audi brand. And the service advisor Zoe has lack of manners and is VERY unprofessional the way they treat their customers is unbelievable. I can promise you I will never ever be returning there to have my vehicle serviced and I would rather drive to Newmarket or Toronto. I will for sure be spreading the news to my other friends about the horrible experince at this dealership. I can't believe how they treat people I can only imagine how their employees are treated. Until there are changes I will not be going back. Zoe is not in the right job to be dealing with public. Maybe a change would do that dealership good.

I would not recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

A Truly Horrible Dealership

By Barrie Buyer on 3/22/2016 at 2:59 PM. Helped by Nick, Leslie and Jaime.

Let me be fair, Nick (the sales rep.) and Leslie (Bus. Manager) are both great but the sales Manager (Jaime) is a scheming liar. He uses all of the tricks to get customers to pay more than they should. I would avoid this place at all costs. Unfortunately I did not check out the reviews before buying from them. If I knew then what I know now then I would not have visited this dealership. I assumed that Audi would be more selective of who represents their product but this is not the case. The manager should be fired. Reading the other reviews on this site I am now very hesitant to take my car back for anything. The old location of this dealership had a ton of problems, so far this one is not getting started on a good foot. It's sad to see they they resort to trickery in order to make a higher margin not realizing that you lose more than 1 customer by doing so.

I would not recommend this dealer.