Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent review for James Tirelli

By WHP on 10/18/2018 at 2:48 PM. Helped by James Tirelli.

It was efficient, done on time as promised, and all issue dealt with! James kept me informed throughout the process. I will request James for my next visit

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Software Update

By Audi Owner on 10/9/2018 at 11:05 PM.

Very efficient. Love the space to hang out in. Everyone was nice. Carlos was efficient - not super-friendly, but truthfully, that doesn't matter to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first experience !

By JacksonMagic on 10/12/2018 at 5:05 AM.

My first time at Audi Beverly Hills/Fairfax service location. Loved all of the experience! Easy access. Great communication. Customer focused and friendly team! As long as a I have my Audi, they’re my go to location!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Beverly Hills Audi Made a Difference

By Wardlowmike on 10/5/2018 at 9:14 PM. Helped by Andrew.

Beverly Hills Audi service department worked with me to solve an issue and took care of my car in the process. I am happy with the outcome and thank the service department for their attention to detail on the matter.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Remarkable

By wflores2 on 10/4/2018 at 5:38 PM. Helped by David Cohen,.

Daniel is a very professional Gentlemen. I was on a time schedule and he worked everything within proper time frame so I wouldn't be late. to my meetings, Loaner car was waiting for me. and my car was returned on the day and time that he said.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Termostat repairs

By Krahal on 10/4/2018 at 2:23 AM.

All staff was excellent . Quick efficient and kept me in the loop with constant updates. Everyone was very quick and nice once i was in the dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Advanced Misleading Sales Tactics = BAD BUSINESS

By Eddy0001 on 10/3/2018 at 4:11 AM. Helped by Sasha Mellah.

Long story short. If you make an inquiry online and get a phone call from Sasha Mellah BE AWARE. He will use very aggressive and misleading sales tactics to get you to the store so he can make $10 in referral fees. - Long Version - The Call Experience After talking to him I mentioned multiple times that I'm ready to make a purchase and have all needed documents with me as long as they are open to negotiate the numbers I'm looking for. Sasha Mellah reinsured multiple times that BH Audi can make the deal, despite me asking him to not waist my and the Dealership Sales's persons time if we don't get to a agreement. Being a very skeptical person, Sasha Mellah won me over and went ahead and scheduled a direct appointment with the Senior Manager Waseem Darwich mentioning it will be a "Quick deal" since you have a direct appointment. The In-Store / Dealership Experience Once arrived at the door, I had to wonder around and find my way to Waseem Darwich since the receptionist only works till 6PM (appointment was at 6:45PM). After explaining the situation to Waseem quickly, I had to wait for another hour, until 8:15PM where I decided to let it go and move on. An experience that I would expect from a Scion or Nissan but never from an Audi dealership that is located in Beverly Hills. Conclusion: I was a BH Audi customer, I owned Audi's my whole life (12 years) and will never ever consider buying a car ever from BH Audi. I'm sure the Dealership personal is friendly and it was one of the 1% use cases where tings go wrong, but the expectations and sales tactics used by their call team in this case "Sasha Mellah", were simply BAD BUSINESS!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Service from Sales and Finance

By ramblinwoman on 10/2/2018 at 11:54 PM. Helped by Ehab, The Nice Girl in Finance.

We had an appointment for 10:00am (opening time) on a Saturday and although no one could seem to help us figure out how to help us keep it, Ehab stepped in and helped us the entire time while we were there to check out, test drive, and ultimately leave with an Audi A3 e-tron on the same day. There were a couple other hiccups during our visit but ultimately everyone was so great that it didn't really matter. I really liked how Ehab gave me a ton of pointers about the vehicle's functions. I am new to Audi and to hybrids, so the extra advice was definitely appreciated! He even texted me after we left so that I would have a direct contact in case I had any questions about anything. I wish I could remember the name of the girl we worked with in the finance department, but she was really helpful as well, and she helped us get through all the paperwork efficiently. Really good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence service!

By Happy customer on 9/30/2018 at 2:01 PM.

I was impressed and beyond satisfied with the responsiveness, help and service I received. My experience was very positive indeed! I would highly recommend the Audi service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reza rules!

By Heffjobbs on 9/29/2018 at 9:34 AM.

Amazing experience - no time wasted - great communication and service! The coffee bar staff is not to be forgotten - great again. Best dealership service experience I’ve ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Sas N on 9/29/2018 at 6:08 AM. Helped by Sogol Khan.

I got my third Audi car since 2011, as always they were so helpful and customer oriented, helped me to choose the right car and offered me great deal,thank you Audi Beverly hills specially Sam Yadegari

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and quick turnaround

By erijoh10 on 9/29/2018 at 5:13 AM.

Thanks for getting my car serviced quickly and for the great customer service, your help was much appreciated! Will recommend you guys to anyone who asks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By nina1963 on 9/27/2018 at 10:16 PM.

My service advisor Reza is helpful and keep me informed and took care all my issues . Everyone was is polite, professional. its the best service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service center

By Pete on 9/19/2018 at 3:29 PM. Helped by George Chala.

I had a sensor in my rear lights of my Q3 go out. The George at the Fairfax service center was the best. I dropped my car off at 7:30 and was back on the road at 7:40 in a loaner. He kept me up to date on the process. When I picked up my car, it was looking brand new. This is my 4th Audi and the best service I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Purchase Experience

By Peter Fennema on 9/21/2018 at 3:32 PM. Helped by Tegan Lewis - five stars for her too!.

Found this dealer to be fair, upfront, and honest. No tricks or surprises. Felt they genuinely wanted my business and were willing to work to get it. Farhad was outstanding - appreciated how thoroughly knowledgeable he was about the cars and was great to work with - polite, professional, straightforward and definitely was a key factor in me choosing to purchase from Beverly Hills. I had other options, but this was the dealer I felt I would get the best deal from while having a comfortable experience. The experience with Tegan in Finance was also great - she was friendly, very knowledgeable and professional and helped me make good decisions about possible add ons to my contract.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and communication

By TG on 9/20/2018 at 4:25 AM. Helped by George Chala.

My service advisor, George, keeps me informed and answers my questions in a way that makes me feel that they value my business. Everyone involved, from check-in to check-out, is professional and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience overall

By David A3 etron on 9/18/2018 at 12:15 PM.

I took my car in for a 10,0000 mile service & some work covered under warranty. Carlos consistently kept me posted of the status of the work. Also, everyone was great when picking up the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very impressive

By wolf woman on 9/17/2018 at 10:12 PM. Helped by David Cohen.

My evaluation: superb work, excellent personal care by David Cohen, great loaner service. I will gladly happily return for future work on my car 's needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Q5

By AKCMT on 9/17/2018 at 4:17 PM.

I had another great experience with Audi of Beverly Hills. My sales rep, Farhad Douroudian, was very knowledgeable and provided great customer service. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience

By Furosh on 9/17/2018 at 4:12 PM.

I’ve always dreaded getting a new car because of how lengthy the process is and how annoying car dealers can be but luckily I was taken care of by Kami who genuinely wanted the best for me and helped me get the perfect car for myself. I am more than pleased and excited to drive this car for many years to come !!

I would recommend this dealer.