Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The WORST EXPERIENCE

By alexb on 7/2/2018 at 4:49 AM. Helped by Shabazz.

The WORST EXPERIENCE you could have in shopping for a car. I strongly recommend everyone to avoid this dealership at all costs. The most unprofessional salespeople that I've ever dealt with, and I've purchased a handful of cars.. Shabbaz was not only passive aggressive towards us, but treated us with zero class, and embarrassed us. That's not how you treat any client, especially someone that already owns an Audi. I'll be reaching out to Audi Corporate and Fletcher Jones to file a formal complaint on the way things were handled this evening. I hope this changes the way they go about business. In the meantime, please avoid this dealership. You'll thank me later.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from start to finish

By Timothy on 6/29/2018 at 6:48 PM. Helped by David Cohen.

Always a pleasure working with the Audi Beverly Hills team. Five star experience. David even put up with my car ignorance! Ha. Courtesy car was clean and an easy experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, as always.

By Alex C on 6/29/2018 at 6:05 PM.

Best place to get your car (this was my second...) Easy, hassle free, very fast, very friendly and professional at the same time. They know Regier customers and know why they are doing. Juan and Farhard rock! I’ll surely be back for car #3...:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new Audi

By Audier on 6/29/2018 at 8:51 AM.

The team of people that suppoted us through the purchase was amazing. They were helpful, patient and extremely supportive. I will go back to Audi Beverly Hills again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By jojo12 on 6/28/2018 at 8:44 PM.

Reza was very helpful and dealt with the issues that my car had in a timely manner. He also texted me updates so I knew what was going on and when my car would be ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

25,000 service

By NancyM on 6/25/2018 at 9:36 PM.

it was good, the one thing is that my car didn't get serviced on the day I brought it in and didn't find this out until the end of the day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, honest, informative, pleasant service

By sbardell23 on 6/26/2018 at 8:18 PM. Helped by Leah in Finance.

Working with Amanda was great. My sister and I both purchased new Audi's from Amanda last Sunday and the experience was flawless. She had our best interests at heart, showed us a couple models we had not considered, was sure to ask about the options we actually wanted and intended to use, and we both love our cards. Leah in finance was great as well. Class A service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jorge is great.

By yankees22 on 6/25/2018 at 7:35 PM.

Jorge texts me all the time to make sure I am okay and that I'm happy with my car. Anytime I text him he gets back to me really quickly. I really appreciate him. Best service ever.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding Customer Oriented Team

By saeed123 on 6/26/2018 at 12:52 AM. Helped by Tegan Lewis.

Joshua Barnajian contacted me within a minute of my online request and my experience working with Josh has been outstanding. Josh's automotive knowledge and customer oriented etiquette is exceptional and has been tremendous guide towards meeting my needs. The Fletcher Jones Company has an outstanding team there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Nanou on 6/25/2018 at 6:54 PM.

It always is a positive experience coming to Audi Beverly Hills- we are always treated like royalty and the process is seemless. We love you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi A7

By buffy2386 on 6/25/2018 at 4:45 PM.

Carlos was great. Love the new service center. Was thrilled with service and getting a loaner. Hated getting a rental car. Would definitely recommend to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last-Minute Battery Replacement

By GuyM on 6/25/2018 at 4:41 PM.

My battery had suddenly reached the end of its life one night. I called first thing in the morning and Ken was able to fit me in just twenty minutes later and arrange a loaner vehicle for the day. The replacement was done by mid-afternoon and was completely covered by my warranty. Great job!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Quality of Work

Awful and Arrogant

By srosen40 on 6/21/2018 at 11:41 PM.

I took my car there for the first time as I moved from Santa Monica to Bev Hills. I had to get my electric seat fixed. The service adviser told me I had a $85 deductible. I explained the Audi CPO warranty and he kept telling me I was wrong. I had to pull it up on my phone to show him he was incorrect. Then, he gave me a hassle my loaner car. I took it in on a Saturday and he explained the repair might go beyond Monday...I said "no problem". They fixed it the same day and he insisted I must bring the car back immediately. I was already in Orange County and informed him I could not. He gave me a hard time about this as well! I picked up my car on Monday. On Thurssday, their arrogant service adviser actually called me at home to argue with me once again about who was right or wrong. As you will see by their comments, I was INDEED correct. I have was incredulous! This guy actually calls me up after I got my car back to argue with me again. What arrogance. Should be fired...but, probably won't be. AVOID Beverly Hills Audi. They treated me badly. Perhaps you're next. You want a good place for Audi service, go to Santa Monica Audi and ask for Tim. He's a god amongst men.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harry is the BEST!

By AudiDude on 6/15/2018 at 9:14 PM.

Harry is very informative and is very knowledgeable about my Audi. I like the fact that he keeps me updated and get my car out on a timely matter. I always have the BEST customer service here is because of Harry. Thank you so much for always taking care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By parker on 6/14/2018 at 6:37 PM.

Ken is the best. Always explains everything and always has a smile!! Will always use him for my service. Thanks for a great job Ken.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Doug11 on 6/14/2018 at 4:22 PM.

Great dealership. Sharon and Farhad went above and beyond. I love my new S5 sportback. Yulia has also been helpful with any questions. I will recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and courteous.

By Ceh on 6/8/2018 at 5:39 PM.

You receive the kind of service that one expects in first class air travel. You don't expect this at a car service center but her I received fist class service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Vero313 on 6/7/2018 at 5:27 PM. Helped by David Cohen.

Listened to my concerns and provided great customer service. The process to get me into another car while my Audi was getting service was easy liked how streamline everything was and I really felt the representative had my best interest in mind as well and even followed up after I got my car back to ensure everything was takelln care off with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely great experience

By kkeeei on 6/5/2018 at 6:02 PM.

It's a great pleasure to let these professional and friendly guy to do maintenance for my car. They do their job greatly with a reasonable price. I'd like to come here again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Alexm on 6/5/2018 at 3:40 PM. Helped by Hessam ehsani.

Just recently went to lease a car and had a great experience, definitely recommend. Great car selection, Great customer service, and fast. I was in and out in three hours.

I would recommend this dealer.