Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and informative experience

By Helena Barton Audi 1 on 5/25/2019 at 5:24 PM. Helped by Luis Medina.

I leased a car recently from Audi Beverly Hills, and the staff were very helpful and informative. They were willing to work with me on leasing a car within my budget, they were flexible and genuinely determined to help me find my dream car, which happy to say I eventually did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By Jay K on 5/24/2019 at 4:16 AM.

Service was efficient and helpful. AUDI BH found us the car we wanted at a price we were happy with. Friendly staff made sure we were comfortable and well informed about car upon pickup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience leasing a car

By JT on 5/23/2019 at 7:14 PM.

The best experience I’ve ever had leasing a car. Honest customer appreciation, no gimmicks, authentic people to deal with. Above and beyond my expectations. Thanks Farhad & Sam.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first experience with the service department

By pjs38 on 5/16/2019 at 9:57 PM. Helped by David Cohen.

I brought my Audi A5 in for its first annual service and the entire experience went well. The car was ready on time and the first visit was free.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By SF on 5/15/2019 at 4:30 AM.

Service was handled in a friendly and professional manner. I was promptly informed when car was ready for pickup. I was in and out quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reza is the BEST

By jrosebrugh on 5/8/2019 at 5:59 PM.

Working with Reza to have my car serviced was the easiest and most convenient process. I showed up, he had a loaner waiting, I signed on an iPad and out the door I went. I think I was there for about 5-10 min. tops.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Every experience has been above average

By Lavonna on 5/7/2019 at 4:17 AM.

I had to replace a tire due to a nail in the side wall (unpatchable 😒) but I had a trip planned for the same day. They went out of their way to get me a loaner, and also texted me as they made progress repairing my car. Carlos is great and helpful every time I go. Great service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class Customer Service

By Brian M. on 5/3/2019 at 12:43 AM. Helped by George Chala.

This was my first time at the Fairfax service center, and it was pretty incredible. Everyone was so nice, very professional and extremely knowledgeable. That said, George Chala is an absolute standout. This is my first Audi, and he's been my service advisor from the beginning. I trust him to advice me on all my service needs, he's never let me down, or made me feel like an ATM. Thank you George, and everyone else at Audi BH!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward, professional, respectful, great experienc

By Ramin on 4/30/2019 at 10:17 PM.

Thanks to Mr. Sam Yadegari and for having a team of great professional ,respectful, knowledgable staff. It was a great and pleasant experience for me. Thanks to Yuliya for picking my car. Thanks to Mr. Yadegari for great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service I've ever had!

By Lynn on 4/29/2019 at 5:28 PM.

Reza was outstanding in every way. He met me when I drove in, took my information & was beyond courteous. He helped me unload from my car into my loaner and updated me on the progress of my repair as it progressed. I've never had such great service from an auto dealer. What a pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

George Chala Exemplifies All Anyone Could Ever Hope For

By AriellaH on 4/26/2019 at 5:43 AM. Helped by George Chala.

I've said it to anyone who will listen: it's worth buying an Audi, if for nothing else, getting to work with George Chala and the level of compassion, service, and care he provides. I don't feel like a number or a dollar amount, I feel like someone who is cared for and looked after. Any problem I have, he's on it. No matter how small or petty, he makes sure every little detail is handled, is amazing at communicating, and makes sure I'm 110% satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By tinam123 on 4/25/2019 at 9:13 PM.

Was impressed with how fast/seamless the whole process was. Reza was also very great at keeping me update on my car's status. Eric Smith also helped a lot in answering questions prior to my service. Would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, Audi went above & beyond to make it happen

By StephK on 4/23/2019 at 11:47 PM.

When I came in, I was a bit upset and not in the best mood. It wasn't the people in service who caused this at all. The whole situation with my car was just upsetting, but even in a bad mood Ken was able to handle the entire situation and take good care of me. He went above and beyond and made sure that I got what I deserved on my car done, and he made it happen! Thank you Ken and thank you Audi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Service Center experience is really great.

By LoriM on 4/23/2019 at 1:16 AM. Helped by David Cohen.

I met with my advisor, David Cohen, who always makes my service experience easy and simple. We discussed a recall issued by Audi on the Q7 along with a couple of other service issues needed based on the mileage of my car. Since i purchased the car when my lease expired, he suggested I consider the value of purchasing the Audi Care package, which would cover this service and a couple more service visits in the future. In reviewing this option it penciled out and I purchased the package. He'd also reserved a loaner vehicle, while my car was in service and that worked out very well. He followed up with me on the progress of the service and contacted me when my car was ready for pick up. My experience has always been good with Audi Beverly HIlls and I would recommend this dealership and any of my friend who own Audi's to contact David, if and when they need to service their cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi Beverly Hills service is outstanding

By socalmel on 4/22/2019 at 5:30 AM.

Service department is outstanding. In and out of there in minutes (longer service appt, so had loaner car reservation). Staff is friendly, professional, and super helpful. Lots of perks - coffee, WiFi, doggie area, etc!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Center - Software upgrade & 2 year service

By Audi15 on 4/20/2019 at 4:16 PM. Helped by Eric and David in Service center.

Excellent and respectful service from Erik and David at the Fairfax service center. Prompt service and responded and answered all of my questions. This is what keeps me coming back to Audi . . . . 8 Audi and counting

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gold-Standard Experience Once Again!

By LJQ8 on 4/17/2019 at 12:17 PM.

Fell in love with the 2019 Audi Q8 flagship suv. My wife is huge on getting a deal, and relentless when it comes to the numbers. In the end, the only guy ever willing to give the most aggressive deal is Michael Tesh, Fleet Manager at Audi Beverly Hills. He’s gotten us into 3 Audi’s now, and every time has been patient and willing to work with us so we walk away happy and with the perfect car. When you show up, he has the exact car with exact specs totally washed, detailed, and waiting right in the showroom. Literally only took an hour to complete the whole thing which includes the signing contracts portion. If you get an Audi, the only dealership where the level of preparedness and service expertise is at the 5-star level is Audi Beverly Hills. They have the largest fleet with every model and trim package possible. And the guy you’re looking for is Michael Tesh. Thanks bud, and this Q8 is a straight-up showstopper!!! Truly appreciate your efforts and staying until almost 10pm for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service- new place- awesome

By q5owner 2012 on 4/12/2019 at 5:57 PM.

Audi ha up tiered their service and improved with technology. Check in and out process was so quick. People make the difference tho--honest people in the car wash bay and great service managers!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sayehb on 4/13/2019 at 4:24 AM. Helped by James Tirelli.

The new service location on Fairfax is so big, nice, clean, and overall one of the best I’ve been to. The service specialist James was great and easy to work with. Everyone made the experience easy, fast and no hassles.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to and ripped off with a smile

By Seek_Help on 4/11/2019 at 1:59 AM. Helped by Tony Silletti, Tina Carston, Lynn Singharaj, Quinn Adamson.

I want to give 2 stars, but being nice doesn't mean you can get away with selling a broken, unsafe car to someone. Recently I have been on the prowl for the perfect Allroad to meet my future project needs. Though for the time being it would be my wife's daily. In finding the vehicle, it just so happened to be in the one place I just moved from. Go figure. Upon calling the dealership to get the information about the vehicle, I was told up and down that the vehicle was in "almost new condition" despite its age (28k miles). Also stating there is no damage on the vehicle. I have a regular checklist I go through in purchasing a vehicle to ensure I want to move forward with the next step. After speaking with the Internet Sales Manager, who was very nice but had zero experience in sales purchase out of state attempted to keep me informed, however with misinformation. I was also educating them on how the process works and doing research for them to complete the purchase (out of state transfers, taxes, registration..etc). I had the money on day one to purchase. Everyday for almost a week and a half before I was able to finally purchase the vehicle, there was a new issue I had to jump through that seemed like they were trying to prevent the purchase as it was too complicated. Complications they were making and were no issue with any other purchase I have ever done. Owning 11 Audi's between my wife and I had never ran into and majority of them I purchased were all out of state. She tried to sell me on VW Financial but once I said I had my own financial institution, the red carpet was taken away. Examples of the excuses they made were, we can't sell out of state because of taxes, we don't have the title and your bank won't allow it, we will get fined 25% of the cars value every month we don't turn in the title, obtaining the title from the DMV takes months, we won't accept anything but a cashiers check from your bank (had to reapply for a loan)...etc. Not only did the excuses come rolling out and the imaginary hoops I had to jump through, but they changed the total price of the purchase 5 times. I have documents of each one. This is where I should have just said no thanks, but I had tunnel vision in getting what I wanted. I was suggested a car transport service as they would not allow the vehicle to leave on anything other than an enclosed carrier. Ok, I bit. Used their recommendation. This was a horrible idea as not only were they a broker, but was told I would receive the car by friday and it was picked up Tuesday late morning. Driver didn't leave California until Friday and arrived at the house Sunday midnight demanding we accept the car then as he had other places to be. This driver, who I couldn't even get a hold of for 3 full days trying to figure out where my car was. If you are recommending a service like this, you are slandering your word as unreliable. Back to the dealership, I received the vehicle with damage on the rear fender flare as someone side swiped something, dent in the rear valance, brown stains on the seat, an assortment of error codes from the ECU, and dry rotted tires. These tires were placed on the vehicle coming off the dealership in 2012 and its 2019. Most of the dry rot, chunks of tire missing and uneven wear was all on the inside of the tire. They sold a very unsafe vehicle and apparently this vehicle was never inspected. If so, extreme negligence from their technicians and quality control departments. I replaced the tires only to find out they crumbled when they were being taken off. The shop I took them to was impressed that they didn't blow sooner and surprised a dealership sold something like this. I spoke to 2 of their Loyalty Consultants and explained the situation, sending them pictures of the damage and issues I ran into. All they replied back with was "...I will pass this along." Zero assistance in rectifying any of these issues and the only one I wanted fixed was the fender flare. Sad. Apparently good service comes with new cars, not used. Could I buy new? Most certainly and easily. Have pictures and documentation to support my claims. Some are within my google review.

I would not recommend this dealer.