Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.2  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Great experience!

By Tori on 4/14/2018 at 1:19 PM. Helped by DeAngelo Snow.

I purchased my Audi A3 and had a great experience working with DeAngelo. Not only did he help me find the right car for ME but he also made the experience fun!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2018 Audi S6 Purchase

By steven hawk on 12/20/2017 at 12:27 PM. Helped by Jonathan (sales) Valerie (service).

Great experience all around.....I have purchased here previously and will continue to purchase here in the future. Jonathan was great to work with on the sales side and Valerie does a fantastic job on the service side. Thank you!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Not a pleasant experience.

By PercyP on 8/13/2017 at 4:32 PM. Helped by Kerri Hill, Casey Hemphill.

Few issues with purchase of a used car from out of state. Agreed on a price in writing but the purchase order has higher price. They were going to correct it, but later the sales manager said they can't, because 10 people at the dealership want the same car (really!!). Ended up paying full asking price off course with an exorbitant $489 doc fees. Asked the sales person to accurately describe the car with photos since it was a long distance purchase, but when received the car there were few extra big paint chips on the edger of both doors, as well as evidence of previous body work on the driver door. Also missing emblems on the hatch. There were also multiple scuff marks on the front and back of the car - but it's probably normal on a used car. Sent pictures and questions to both the salesperson and the sales manager, neither responded via email or text. Complete silence - guess communication is only till the sale is made.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome sales staff

By Dean1976 on 7/29/2017 at 10:45 AM. Helped by Casey Hemphill and Jonaton Harris.

I bought two new cars from this dealership and both times the cars were shipped to me in Ohio. I dealt with both Casey Hemphill (Sales Manager) and Jonathon Harris (Sales person) and they really took care of me. Love the Audi brand, the dealership and the two associates that I have dealt with. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Neil B on 5/13/2017 at 3:57 AM. Helped by Kerri Hill.

My salesperson Kerri Hill was top notch, she went beyond and above. I couldn't be more pleased with her. Before I picked up my lexus she noticed the glove box latch was sticking. Took it to service and had them replace. This delayed me getting my car for a day. She offered to drive my car to me. You dont find caring people like that much anymore

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By VHarp on 1/28/2017 at 10:59 PM. Helped by Aaron Hawk.

On Jan. 23rd I made my first visit to Audi Birmingham and I purchased a 2017 Q5. It won't be my last visit except for services. I really had a great experience and my salesman, Aaron Hawk, really helped us out a lot and and helped meet our needs. I'm still learning all the options on my new car and couldn't be more pleased with it. I would definitely recommend Audi Birmingham

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Lkl1216 on 3/1/2016 at 5:01 PM. Helped by Steve Huett.

I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process! I know where I'll be buying all cars in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#1 for customer service!!

By Lmmuzquiz on 12/22/2015 at 3:39 PM. Helped by Jonathan Harris.

Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and continues to be, an exceptional sales consultant. He, and the service dept team, helped me with some big decisions and I couldn't be happier! I drive a lot between GA and AL so I'm very relieved to be driving a new, reliable, sporty and comfortable SQ5! Thanks so much to Jonathan and the rest of the team!

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Wasn't to happy about experience

By Walt187 on 12/14/2015 at 6:12 PM. Helped by Aaron Hawk.

My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should have with a company that I have made such a large purchase with. It may not be nothing to Tom Williams but it was a significant purchase for me, once again my salesman was awesome!!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Bought used car sight unseen

By 777Pilot on 11/21/2015 at 6:43 AM. Helped by Steve Huett.

Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an excellent transaction. Car was as advertised and it has been everything we had hoped for. I don't normally make large purchases without a direct eyeball on the item but this was all done over the phone--including the shipping to another state. Again Steve Huett is a man of his word and served us well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Smoothest buying experience ever

By cmann3 on 10/8/2015 at 7:48 PM. Helped by Steve Colter, Jordan Whisenhunt.

My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked at new cars he was well informed of the differences between the different trim line and engines of the vehicles we were looking it. Steve was able to place our order, correct one tiny error in the order system before production and kept us informed of the progress from start to finish. Jordan the finance manager, sat down with us and went through all the details of the purchase as well as additional services such as Audi Care, etc that we could add on. Upon delivery of our car, Steve greeted us as we walked up to the door, had the car ready for a test drive and made sure we were acquainted with all the bells and whistles before we left the lot. Overall a very pleasant experience and I will certainly use Tom Williams Audi and Steve again without hesitation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By francois on 9/28/2015 at 10:36 PM. Helped by Steve Huett.

I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professional and friendly.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Disappointed in post-purchase support

By jthart on 9/3/2015 at 2:52 PM. Helped by Ben.

My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon deciding to purchase the paperwork included repairing the motor. While the repairs were performed satisfactorily, it took almost a week and a half of going back and forth (the reasons we were given were that the wrong part came in first, then an additional part was needed, then some other part was actually needed, etc.). The day after we took possession of the vehicle, the service engine light came on. At first it seemed like it could have been a loose gas cap, so I replaced the cap and the service engine light went off. After a couple of days, however, the light came back on. This time I took the vehicle to an independent shop and had it diagnosed. The VANOS solenoids had to be replaced and new oil filter installed and additional oil change performed. This ran just shy of $600. Within a couple of days of taking delivery we also discovered the trim around the front windshield has become dry rotted. Pricing parts to replace these pieces myself, I'm looking at just under $350. To be fair, I should have thought to inspect these pieces during the test drive, it just did not occur to me to do so. I'll chalk that one up to lessons learned. Finally, we are now going on having the vehicle for three weeks, and it still has not been detailed properly as promised. It was vacuumed and wiped down (maybe even with a damp rag, but was not detailed as promised). To make a long story short, while I was initially quite pleased with the salesman's honesty and candor, or at least the impression of such, the follow-through and subsequent issues without assistance mean that I cannot recommend Tom Williams as a dealership to do business with. Words of advice: take the time to truly inspect any used vehicle you may be interested in purchasing from Tom Williams, and I would highly recommend not accepting their word on any service performed without verifying as much as possible with an independent shop. In the end, we are content with our purchase only because of the low mileage and planned longevity of the vehicle we chose to purchase, but definitely not happy with the issues we've already experienced and the complete lack of prompt service and follow-through we've experienced.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By happy driver on 9/7/2015 at 8:54 PM. Helped by Steve Colter.

I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve Colter and team at Tom Williams. Dave

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good Experience

By susanp on 9/4/2015 at 4:48 PM. Helped by Jonathan, Sam & Jordan.

We had a very good experience at Tom Williams Audi. Our search was open minded and we had done a bit of research on the internet. So we knew the product was top rated. What made the difference for us was the professionalism of the staff. Specifically our salesman, Jonathan Harris! I will recommend him to anyone considering a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience

By Puffy Chuckles on 9/4/2015 at 8:18 AM. Helped by Bernard.

I purchased a used BMW x5 a few days ago. Bernard made my experience so relaxing and pleasurable. He was a delight to do business with. I highly recommend Tom Williams Porsche/Audi to anyone who is looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trading

By AudiA6Pam on 8/9/2015 at 7:44 PM. Helped by Jonathan Harris Saleman & Mitchell in Finance..

Trading my 2007 Audi A6 for a 2016 A6 was so easy. I did most of the work over the phone. My salesman Jonathan Harris stayed after hours to make sure I got my new car cleaned and understood the differences between it an my previous A6. Thanks Jonathan for everything!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By tarynlegvold on 7/27/2015 at 7:44 PM. Helped by Bernard Aboujaoude and Steve Huett.

Couldn't have had a better experience. Very easy and very quick. everyone is very eager to please. I purchased a certified 2013 Audi A6.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Audi s5

By EP on 7/24/2015 at 5:22 PM. Helped by Steve Huett.

Everything was great. They made my feel just like home, and also great experience on test driving. Those guys are really professional; patient and kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful selection, wonderful customer service

By AmyCWade on 7/6/2015 at 6:49 PM. Helped by Bernard Aboujaoude.

Spend July 4th with Bernard @ Tom Williams Audi. What a great guy to deal with! So knowledgeable and helpful about making our first Audi purchase. Everyone there was so courteous & professional. Highly recommend Tom Williams Porsche/Audi for any of your new car needs.

I would recommend this dealer.