Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thorough and cordial

By Q5 on 8/19/2019 at 3:35 PM.

Tyler and Frederick were very helpful and professional explaining why Audi is the automobile to buy based on performance.and were helpful with choosing an auto insurance company for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and responded quickly to problem.

By Didi on 8/13/2019 at 1:18 PM. Helped by Max Ha.

I have had some recent issues with my car and Steve did everything he could to make sure that my car was taken care of immediately and that I was informed along the way. As a long time customer of Audi Brookline-sales and service-I am delighted with Steve’s customer loyalty and responsiveness . He is friendly and calm and put me at ease. Super impressed and thankful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve was great

By Hamma64 on 7/27/2019 at 4:31 PM.

I crashed my car and cane back to Steve for a second car in 6 weeks. Steve helped me get this the process quickly and easily and No haggle on the price. Thanks Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Staff is great. There for you!!!

By ltorresester on 7/27/2019 at 3:47 PM. Helped by Ron.

I had a great experience at the Audi Brookline dealer. The staff is truly what you look for as a customer; experienced, dedicated to do and explained any questions you have as a customer and most important for me friendly. They are also great listeners; from the general manager/s, sale person, and service staff they are super helpful in meeting and listening to your needs to be able to serve you better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My favorite car so far.

By meatman4983 on 7/26/2019 at 8:12 PM.

Steve our salesman was excellent he was very helpful with all our needs. The transitions didnt go smoothly because of the rebuild of the dealership but he step up and did everything possible. He was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would give him 10 stars if there were that option.

By Nonenon#1 on 7/26/2019 at 7:42 PM.

Our sales woman, Stephanie along with the General Manager were just so awesome to work with. They both are so professional, were fun to work with and all I can say, it that I'd will be back. Thank all of you!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disaster of an experience

By potentialq3buyer on 7/23/2019 at 1:16 AM.

Drove 1.5 hours to test drive the Q3 and found a dealership in disarray. After repeated apologies and hours of delays General Manager Tim Veiga refused to make the situation right for my family and me. Tim instead quoted me a lesson on supply and demand rather than realizing his management and his employees had let the customer down and wasted my time. This dealership has tarnished the respected Herb Chambers name, despite the professional efforts of salesperson Jonathan who did his best in a situation out of his control. I will never step foot in this dealership again and suggest you look elsewhere too.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jonathan is terrific

By brflaim on 7/22/2019 at 2:51 PM.

I love working with Jonathan. Super helpful and professional. Always remembers me and is very responsive. I look forward to working with him again in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi Brookline and fu and service from Jon A plus

By Jstrangio on 7/11/2019 at 5:01 PM.

He always assists me and highly recommend Jon and Audi Brookline excellent fu and positive and honest haven’t has service yet. But s heduoed for July 26 TBD

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jonathan Williams was fabukous

By N3adams on 7/12/2019 at 1:54 AM.

Jonathan Williams was fabulous and very helpful. He explained all of the features thoroughly, our options, and coordinated delivery with our schedule. Highly recommend him and would work with him again! Was not ready to purchase a vehicle but after speaking with him, we signed up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my First audii purchase in 47 years!

By Mememe11 on 7/11/2019 at 7:21 PM. Helped by I forget the man( 948! Tatoo) who organized the financing so simply for me!.

Loved my whole process of leasing my Q7 with Jonathan W! Everyone was so professional, so nice, so quick to get the job done right and I got EXACTLY THE CAR I WANTED almost immediately! Love the location! Jonathan exceptionally terrific!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By G66 on 7/10/2019 at 7:14 PM.

My Sales Associate Stephanie Bagu was fantastic! Made everything so easy and delivered the car to my home.. The Dealership had to apply for a new Title but Stephanie kept me updated and Facilitated the delivery of my vehicle.. Thanks to Her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By ST on 6/28/2019 at 10:40 AM.

Though under construction the level of service we received was excellent. Everyone from sales to management were friendly and ready to help. Our sales person even delivered our car to the our home so we could accommodate our work and kids schedules. He went over all the details of the car in the convenience of our driveway.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ellycap23 on 6/28/2019 at 3:19 AM.

Fred was very helpful. He was extreme caring and was a great help throughout the whole process. Fred was great about making everything work into our needs. We called him about trouble with the car leaking and he immediately called the local Herb Cambers so we could go and get the service required. Fred was an awesome and extremely great sales person. Will be going back there from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new car

By KB on 6/26/2019 at 12:57 AM.

Jonathan Williams is amazing He took lead on helping to facilitate the transition into a new Audi Q5 ahead of my lease end It was a seamless process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend!

By KeithF on 5/13/2019 at 12:24 PM.

I had an incredible experience leasing a car here. Kayla, Stephanie and the team were incredibly knowledgeable and the experience was seamless. I was in and out in one day and ended up with the exact car I wanted. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By bannyboy on 3/30/2019 at 4:14 PM.

Jeff made it feel like we were buying a car from a friend! He was patient, knowledgeable and made the experience a lot of fun!

I would recommend this dealer.

Overall Rating

2.0  

3   Friendliness
1   Overall Experience

Worst Ever

By sgp on 3/2/2019 at 10:02 PM. Helped by I didn't get the name..

I have spoken with many sales people at Audi Brookline and they never have the answers to simple questions, are always trying to sell me something, and the used cars that show up on the AudiUSA website are never in stock.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't buy a car here

By 0000000 on 2/3/2019 at 10:46 AM.

Don't buy a car here. Very unfriendly after they sell the car to you ,, you never get to pickup you car or more then a week ,, watch out this Audi Brookline,,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Brookline is place to go!

By HY378 on 1/31/2019 at 3:37 PM.

I had the pleasure of working with Tyler Hopkins on getting my A4. Super pleasant and he was quite helpful with directing me on the best car for my needs and price point. From start to finish I felt welcomed, comfortable, and I knew I was being heard. Such a great experience!

I would recommend this dealer.