Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Smooth First Service Process

By angee2000 on 11/27/2018 at 8:31 PM. Helped by Not sure.

I appreciate that this dealership allows online appointment scheduling. Be sure to plan on two hours for the oil change service and complimentary car wash. The dealership does provide coffee, water, and snacks for those waiting on their cars. The waiting area is spacious and well kept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience fit for the Stars - 5 Stars

By Dr. P. on 11/7/2018 at 8:59 PM. Helped by Chris - in service departmenr.

The service process was fluid, connected, smoothly functioning and came with friendliness and great manners. I recommend buying and servicing your Audi with Audi Central Houston. 5 stars for Chri Corl. Dr. P.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service Department

By Walter G on 11/6/2018 at 7:45 PM. Helped by James.

Audi Central Houston has an excellent service department. I would suggest calling a service advisor directly however. When I booked directly through the service reservation line with someone it was always either misbooked or did not relay what I needed to do. I worked directly with James (an excellent service advisor who was on top of the service I needed as well as keeping me informed of the service progress).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service

By Aria on 11/4/2018 at 4:33 PM. Helped by Chris.

I have had my Q5 serviced twice and i've had the pleasure to be assisted by Chris as my Service Advisor, he is very pleasant, professional, friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have dealt with Alberto as my Service Advisor twice now.

By Mary on 10/30/2018 at 11:02 PM. Helped by Alberto.

I have had two very pleasant experiences with Alberto as my Service Advisor. He is friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi Central Houston

By Al on 10/29/2018 at 6:52 PM. Helped by Bob Bell.

I bought a new Q5 Premium Plus form this dealership. The purchasing process was very efficient and well-managed. The sales person was attentive and answered all of my questions. Audi offered a good trade-in and provided additional incentives. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Tires and Performance Check 95K Basic Package

By Rdwwalker on 10/29/2018 at 6:07 PM. Helped by Christopher Corl.

I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed were on time Maintenance check and repairs were completed with a courtesy Car wash. good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

non threatening and pleasant atmosphere

By bayadog on 8/7/2018 at 10:58 PM. Helped by Matt and J.T..

i have been looking for a used honda crv for 8 months. thousands of cars reviewed. dozens of dealerships visited. audi central is the lowest price for an used vehicle. they have the least amount of days on the lot for used cars in texas. the car was perfect. the process was seamless and time efficient. they sent the shuttle to pick me up. gased the venicle and cleaned it again. it is spotless. the coffee is fabulous. the nut bars to die for. Matt and J.T. great. spoke honestly with me in order to assist me in making a decision. i will definitely buy another used vehicle from audi central. thank you matt and J.T. i love my 2006 honda crv. i do not buy cars because of the adversion to dealerships. audi central is like visiting relatives. relaxed and there for you. I loved it!!!!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Terrible service with Advisor Jack

By zzhou on 6/20/2018 at 3:20 AM. Helped by Jack.

I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central…

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Audi Disclaimer

By Shayest83 on 5/21/2018 at 2:16 AM. Helped by I won't put them on blast even though I should.

I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I decide to google squeaky brakes to confirm that normally means you need new brakes. I contact my salesman the first time he says all audi's do that so my question is how will I know when I need brakes? I also asked about this crack in the headlamp which he responded that the scratch was not there on the pictures. My thing is in customer service someone has to take accountability which my salesman didn't. I was offered to come in and let them buff the scratch and then again Audi's have squeaky brakes and you have to do your research. I know there are policies in place and you don't normally sale cars in that condition but you are not perfect everyone makes mistakes. Fair warning if you are purchasing an Audi the brakes will squeak all audis do that and mind you I still haven't received my paperwork. But what does that matter I'm only the customer as long as they were paid it's not a problem. Only thing I will probably enjoy are the free carwashes!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Central Houston/ JT Taylor has made us super happy

By Lyndon, Sherae Delk on 5/14/2018 at 4:42 PM. Helped by JT Taylor, and Dalen (Finance).

We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the line service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of car

By Dixie on 4/30/2018 at 5:00 PM. Helped by Nick.

Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wonderful job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe was a great service adviser for S4

By buchpaul1 on 4/30/2018 at 12:50 PM. Helped by Joe.

Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Central.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Used Car sold w/ misfiring cylinder, roof leaks: 3K bill

By A Miller on 4/26/2018 at 8:21 PM. Helped by Chris Hall.

An absolute nightmare of an experience with this dealer. I'll keep it short and sweet: I buy a fair number of used luxury cars and understand that problems are expensive, but I do expect a dealer of this size to be professional and up-front about whatever issues a car might be experiencing, especially when they claim to have "put it through a full CPO check and only can't call it Certified due to age." So, when the 2nd cylinder misfires in the process of getting the car home, and when the first rainstorm leads to a drenching of the center console and the ruining of the MMI-related electronics, I'm going to be a little upset. To make matters worse, the used car manager did not return multiple voicemails, nor did my salesperson answer any texts. Repair bill touching $3k in the first week of ownership. Avoid at all costs.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
1   Friendliness
2   Overall Experience
5   Price
4   Quality of Work

Unprofessional service advisor

By Ttran on 4/23/2018 at 2:41 PM. Helped by Alberto.

My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me until an hour later. Other than that, drop off and loaner pick up was smooth. He did use a personal cellphone to take pictures of my credit card and insurance info. I thought it was strange since my previous advisor used her iPad. The main issue I had was during pickup. Alberto called me the following day at 330pm and told me my car would be finished by 4 pm. I was not able to pick up my car that evening. Alberto did not like my response and throw out loaner policies with me. I did not appreciate the fact that Audi expects me to drop everything that I'm doing to return my loaner and pick up my car.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great scheduled service experieince

By chuck don on 3/22/2018 at 2:54 PM. Helped by Antoine.

I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle with in 5-10 minutes. He kept me updated as promised and my car was ready virtually right at the time he had indicated when I dropped it off. Car was washed and ready to go once I returned. Flawless and hassle free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As good as it gets......

By Paul Lee Archibald on 3/5/2018 at 2:24 PM. Helped by Chris Corl.

Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purchased a Certified Pre-Owned A4 S-Line and decided to go with the inhouse service at Audi Central. The best decision ever since the car is wonderful, the service is priced fairly for what they are doing, and the professionalism and customer service are second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Certified Audi S5 Convertible

By S5Happy on 2/20/2018 at 10:40 PM. Helped by Adam.

Never have been to a dealership of this caliber. Even if you live 2-3 hrs away and have other Audi Dealerships closer, go to Audi of Central Houston. I spent time in 4 different Audi Dealership, none came close to this dealership. Audi's certified program is the best ever. If you buy one of their Certified cars, everyone will think you purchased a new car warranty and all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Audi Q7

By jiw7216 on 12/19/2017 at 10:04 PM. Helped by Adam Baza.

Great experience with sales agent, vehicle, closing and driving home. The Audi brand specialist was knowledgeable and communicated very well during the process. I would buy another vehicle from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A8L new owner

By Jaf on 12/19/2017 at 1:26 PM. Helped by Paul, Vince, Daniel.

Great experience and excellent customer service. Both Paul and Vince with sales were very helpful and excellent. GM Danny also helped getting the right vehicle at right price. Would recommend this dealership for all your Audi needs.

I would recommend this dealer.