Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By JohnT on 2/17/2019 at 2:36 PM. Helped by Asma Khan.

Asma always delivers on fantastic service. She treats customers like friends, making sure all problems are taken care of. Probably the best customer service I have experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service!

By Constance05 on 2/11/2019 at 4:23 AM. Helped by Jack Busche.

I have been coming to this location for a few years to get my Audi serviced. Jack has always been very thorough and knowledgeable. He is always very friendly and explains everything to me in detail. Thank you!

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Lost in the shuffle

By Wasting My Time on 2/1/2019 at 3:04 PM. Helped by unknown.

I took my out it AAL into the dealership for a scheduled check up and was told it would take 2 hours to complete. So I decided to wait. 3 and a 1/2 hours later I inquired as to the status of the job. I was told the car was ready and , when it appeared, it was completely dry after having been washed. My service agent couldn't find the paperwork for the car, so just gave me the keys and waved me good bye. It's been 4 days and I still haven't received the paperwork. In short, a less than exceptional experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Servuce!

By GJBrazell on 1/31/2019 at 6:10 PM. Helped by Janes Thuong.

James was courteous, informative, and very helpful. I highly recommend Audi Central! He took care of everything I asked for and much, much more!!! Wonderful service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By S7_ms.suleman on 1/30/2019 at 11:36 PM. Helped by Joseph Musarra and Asma.

Joseph and Asma are amazing service advisors. Very friendly and knowledgeable, the quality of customer service and work is top notch. We’ve known Joseph for a little over a year and I have nothing but great experience with him. I highly recommend AUDI central for all services

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By TraciSellsHomes on 1/17/2019 at 7:19 PM. Helped by Antoine and Yuri.

Antoine was awesome in service and took car of my vehicle promptly and thoroughly as if were his own.... would gladly refer to others and have done so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Central

By art on 12/24/2018 at 11:05 PM. Helped by Bobby Bell and Mike Tomlin.

Excellent straight to the point, no run arounds! Selection outstanding sales manager very professional and friendly. Salesman easy to work with and understanding. Not your typical car buying experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By VirtuAl on 12/12/2018 at 11:10 PM. Helped by Jack Busche.

Getting service at Audi Central was truly an outstanding experience. Driving into the dealership in the early morning, I was immediately greeted and checked in, As I approached Jack Busche's desk, he welcomed me and got me situated in a loaner Q5. He explained the normal maintenance to be performed and service updates to be installed. Before leaving in the loaner, I stopped by the coffee bar and enjoyed fine coffee with a snack. Upon my return latter afternoon, I expeditiously checked in the loaner and proceeded to Jack's desk. He enthusiastically walked me through the work done and escorted me to my car and extended a warm "Happy Holidays" good bye. The wife and I are thoroughly enjoying our Q5 and I dare say that the service rendered by Jack and his support team was superb.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Smooth First Service Process

By angee2000 on 11/27/2018 at 8:31 PM. Helped by Not sure.

I appreciate that this dealership allows online appointment scheduling. Be sure to plan on two hours for the oil change service and complimentary car wash. The dealership does provide coffee, water, and snacks for those waiting on their cars. The waiting area is spacious and well kept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience fit for the Stars - 5 Stars

By Dr. P. on 11/7/2018 at 8:59 PM. Helped by Chris - in service departmenr.

The service process was fluid, connected, smoothly functioning and came with friendliness and great manners. I recommend buying and servicing your Audi with Audi Central Houston. 5 stars for Chri Corl. Dr. P.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service Department

By Walter G on 11/6/2018 at 7:45 PM. Helped by James.

Audi Central Houston has an excellent service department. I would suggest calling a service advisor directly however. When I booked directly through the service reservation line with someone it was always either misbooked or did not relay what I needed to do. I worked directly with James (an excellent service advisor who was on top of the service I needed as well as keeping me informed of the service progress).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service

By Aria on 11/4/2018 at 4:33 PM. Helped by Chris.

I have had my Q5 serviced twice and i've had the pleasure to be assisted by Chris as my Service Advisor, he is very pleasant, professional, friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have dealt with Alberto as my Service Advisor twice now.

By Mary on 10/30/2018 at 11:02 PM. Helped by Alberto.

I have had two very pleasant experiences with Alberto as my Service Advisor. He is friendly, gets the work done and stays in contact with me. He has exceeded my expectations for an advisor. I'm very pleased and would recommend Audi Central to anyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi Central Houston

By Al on 10/29/2018 at 6:52 PM. Helped by Bob Bell.

I bought a new Q5 Premium Plus form this dealership. The purchasing process was very efficient and well-managed. The sales person was attentive and answered all of my questions. Audi offered a good trade-in and provided additional incentives. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Tires and Performance Check 95K Basic Package

By Rdwwalker on 10/29/2018 at 6:07 PM. Helped by Christopher Corl.

I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed were on time Maintenance check and repairs were completed with a courtesy Car wash. good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

non threatening and pleasant atmosphere

By bayadog on 8/7/2018 at 10:58 PM. Helped by Matt and J.T..

i have been looking for a used honda crv for 8 months. thousands of cars reviewed. dozens of dealerships visited. audi central is the lowest price for an used vehicle. they have the least amount of days on the lot for used cars in texas. the car was perfect. the process was seamless and time efficient. they sent the shuttle to pick me up. gased the venicle and cleaned it again. it is spotless. the coffee is fabulous. the nut bars to die for. Matt and J.T. great. spoke honestly with me in order to assist me in making a decision. i will definitely buy another used vehicle from audi central. thank you matt and J.T. i love my 2006 honda crv. i do not buy cars because of the adversion to dealerships. audi central is like visiting relatives. relaxed and there for you. I loved it!!!!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Terrible service with Advisor Jack

By zzhou on 6/20/2018 at 3:20 AM. Helped by Jack.

I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central…

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Audi Disclaimer

By Shayest83 on 5/21/2018 at 2:16 AM. Helped by I won't put them on blast even though I should.

I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I decide to google squeaky brakes to confirm that normally means you need new brakes. I contact my salesman the first time he says all audi's do that so my question is how will I know when I need brakes? I also asked about this crack in the headlamp which he responded that the scratch was not there on the pictures. My thing is in customer service someone has to take accountability which my salesman didn't. I was offered to come in and let them buff the scratch and then again Audi's have squeaky brakes and you have to do your research. I know there are policies in place and you don't normally sale cars in that condition but you are not perfect everyone makes mistakes. Fair warning if you are purchasing an Audi the brakes will squeak all audis do that and mind you I still haven't received my paperwork. But what does that matter I'm only the customer as long as they were paid it's not a problem. Only thing I will probably enjoy are the free carwashes!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Central Houston/ JT Taylor has made us super happy

By Lyndon, Sherae Delk on 5/14/2018 at 4:42 PM. Helped by JT Taylor, and Dalen (Finance).

We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the line service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of car

By Dixie on 4/30/2018 at 5:00 PM. Helped by Nick.

Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wonderful job.

I would recommend this dealer.