Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT staff!

By Mary on 11/4/2017 at 2:08 PM.

We drove here from Huntsville, Al to purchase a car for my daughter and they were so helpful. We are recommending Jeff Lynch to all of our family and friends for their next car! He is so helpful and patient and really knows what car is best for you. Overall, we had a great experience with Audi Chattanooga and we highly recommend you ask for Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SAVED ME!

By R1dione on 10/17/2017 at 1:26 AM.

Full disclosure-I have never purchased a car from this dealership, I don’t even live in the state! I was on my way home from the ever heart wrenching college drop off in Flordia. My Audi Q7 desiel min oil light came on. I pulled over checked it and yes it was below the Min line. I tired 2 gas stations, Walmart, and an Auto Zone tiring to find the right oil. My attempts were all unsuccessful. I called the nearest Audi dealer and unfortunately the service department was closed. ALL I NEEDED WAS OIL! I tried one more store with no luck. I then called the dealer back and I was going to plead my case and hope by some chance someone could help, well at the same time I was doing this my husband was doing the same thing (we did not plan this, great minds I like to think). Well the Manager Jeremy had gotten wind of what was going on, and told the wounderful receptionist to send me over they would do all they could to help. When I arrived to the dealership everyone I interacted with was friendly and helpful. Jeremy introduced himself and said they were able to get the key to the service department and they found one, ONE case of oil left that my car needed. He then went out put one quart, yes only one quart of oil in it and it was good to go. I was a bit bewildered as it should have taken much more. Jeremy reassured me the best he could that my car was good to go, he gave me the remaining case of oil, just in case. Then handed me his card and said if at anytime the rest of my adventure home something happened give him a call and they will help me. I still had over 6 hours on the road left. Jeremy shook my hand, I hugged him, feeling so thankful and reassured. I hit the road and the car has been great ever sense. I did take it in to my local dealer just to make sure all was well. They verified the min light had come on, however could not tell me why, or what had occurred. If it was not Six hours away I would only take my cars Audi of Chattanooga as I have way more confidence in them. Me and my husband agree that the next Audi will come from Audi of Chattanooga. This team is a top rate crew that cares not only about the product they are selling, they care about the people. Audi is a great product and if the team standing behind the cars are not professional and knowledgeable then the Audi name is nothing. Trust me I know, my local dealer was surprised I could check the oil in my car, “cuz you cant do that on an Audi”. Thank you again Team Chattanooga, and Jermemy thank you for going above and beyond to help out someone that you owed nothing to. Cheers-

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun experience!

By TJ Audi on 10/2/2017 at 10:16 AM.

We really had a good experience buying our Audi. The salesman Rob was fun to work with, not too pushy, kind, knowledgeable and professional. The finance guy Robert had a great sense of humor and was relaxed and enjoyable to work with. He was extremely knowledgeable. Travis ordered an extra part we wanted and had it there the next day. He knew his stuff and was super efficient. Thanks to all of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Where've you been all my life?

By Drmgill on 9/28/2017 at 9:35 PM.

I had the best experience EVER with Audi Chattanooga! The whole experience was professional while personable. I look forward to sending my friends their way because I know they'll be taken care of

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Experience

By Thomas S Smith on 9/17/2017 at 9:23 PM. Helped by Smitty Smith.

We loved our first experience with Village VW. DJ was very helpful and professional. Robert in financing was wonderful also. Neither were pushy and I appreciate that. Looking forward to driving out Passat.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience in Buying My Audi

By Audi on 9/9/2017 at 4:19 PM.

Its always a pleasure working with Jeff at Audi Chattanooga. I was the first sale he made 3 years ago and now again, another Q5!! Thanks Jeff......

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Used vehicle purchase

By George Steil on 9/7/2017 at 4:39 AM.

We found a vehicle we were interested in possibly purchasing on the internet and made the drive from Alabama. Rob Farris met us on the lot and answered all our questions about the vehicle we were looking at. We ended up coming to terms, and purchased the vehicle. It was a great experience, no pressure, very responsive and professional buying experience. Thanks to all who helped with our purchase, I would definitely consider coming back next time looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best

By Melissa long on 8/31/2017 at 12:08 AM.

DJ, Eric and the rest of the team were awesome. Great experience! Jonathan was very helpful and the process was easy. Love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless

By Sr Pablo on 7/8/2017 at 5:21 PM.

Jeff Lynch at Audi was a pleasure to work with, very professional and knowledgeable on the cars features. the whole process of the trade in and pricing was far and balanced, they really make you feel that you are part of their family. if you are looking for a Audi this is the place and Jeff is your guy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Revised review.

By chickamauga on 5/16/2017 at 3:47 PM.

Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't realize it at the time, but the 12 year age of my car made it difficult for Steve to locate a part/parts needed for my car. In my opinion Steve tried very hard to find the part and to have it shipped in. I did become a bit concerned that rental car fees were continuing to add up on me, so I contacted the General Manager, Jeremy Holsenback, who became involved immediately. His reply to my message was complete, knowledgeable and helpful. The part has arrived, and my car will be ready this afternoon. I am very pleased with the attention given to my circumstances by both Steve Garverick in Service and by Jeremy Holsenback, the General Manager. These two gentlemen are great examples of exceptional customer care, and my heart-felt thanks go out to both of them and to the service technician who performed the work on my car. I certainly hope and expect this revised summary of my experience at Audi of Chattanooga leaves no doubt about my feelings about the dealership. I can only give them the highest rating available along with my thanks. Gary Foster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A other exceptional good experience with Lynnn.

By Martin Declercq on 3/25/2017 at 2:28 PM. Helped by Lynn Wood.

The sales person, Lynn was exceptional good, always a pleasure to purchase a car from Audi/ VW. This is the 5th car I bought from Lynn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By dpeters108 on 3/15/2017 at 7:03 PM.

I've always been happy with the level of customer service and the overall experience at this dealership. They have always been on time and have met my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By nannacrane on 3/4/2017 at 9:20 PM.

I became an Audi owner for the first time in October 2015 and have now visited my local service department a few times and the good service experience for me has been consistent. It is refreshing compared to others I have dealt with - I actually look forward to it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service visit.

By GAKing on 2/11/2017 at 10:07 PM.

Scheduled appointment to meet my schedule. Waited for service to be performed. Was told it would take an hour but was out in 45 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Q3

By CJ Henson on 1/31/2017 at 6:57 PM. Helped by Scott Hile.

I just purchased a 2016 Q3. The sales staff was very friendly. They went over and beyond to help me, even after I purchased the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By sumruby on 1/30/2017 at 1:46 AM. Helped by Service.

My 5000 mile service was very quick and easy. Thank you for your thoughtfulness and thoroughness. I would highly recommend this dealership's service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Audi Experience

By audee on 1/23/2017 at 7:46 PM. Helped by Roger Ruffin.

I couldn't have asked for more. The staff I worked with were very considerate and knowledgeable. I would highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Vehicle Purchase as Audi Chattanooga

By jqgoins on 1/20/2017 at 3:03 PM.

The purchasing experience was very pleasant. I did not feel pressured and Peyton Adams was courteous and knowledgeable. They listened to my comments and concerns and were very helpful in my decision to purchase at Audi Chattanooga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Customer Service

By Michelle Waterhouse on 1/16/2017 at 5:31 PM.

Eric Hill and Jonathan Mote went above and beyond excellent customer service to help me with my 2017 Audi A3. Go test drive an Audi and ask for Jonathan or Eric. You will be glad you did!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fail deal, knowledgeable staff

By anon on 1/10/2017 at 7:50 PM.

I worked with Jeff Lynch and Jon Riley, both of whom were knowledgeable, good communicators and let the car do the selling. Just bought it a few days ago and very satisfied with my A4.

I would recommend this dealer.