Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless

By Sr Pablo on 7/8/2017 at 5:21 PM.

Jeff Lynch at Audi was a pleasure to work with, very professional and knowledgeable on the cars features. the whole process of the trade in and pricing was far and balanced, they really make you feel that you are part of their family. if you are looking for a Audi this is the place and Jeff is your guy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Revised review.

By chickamauga on 5/16/2017 at 3:47 PM.

Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't realize it at the time, but the 12 year age of my car made it difficult for Steve to locate a part/parts needed for my car. In my opinion Steve tried very hard to find the part and to have it shipped in. I did become a bit concerned that rental car fees were continuing to add up on me, so I contacted the General Manager, Jeremy Holsenback, who became involved immediately. His reply to my message was complete, knowledgeable and helpful. The part has arrived, and my car will be ready this afternoon. I am very pleased with the attention given to my circumstances by both Steve Garverick in Service and by Jeremy Holsenback, the General Manager. These two gentlemen are great examples of exceptional customer care, and my heart-felt thanks go out to both of them and to the service technician who performed the work on my car. I certainly hope and expect this revised summary of my experience at Audi of Chattanooga leaves no doubt about my feelings about the dealership. I can only give them the highest rating available along with my thanks. Gary Foster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A other exceptional good experience with Lynnn.

By Martin Declercq on 3/25/2017 at 2:28 PM. Helped by Lynn Wood.

The sales person, Lynn was exceptional good, always a pleasure to purchase a car from Audi/ VW. This is the 5th car I bought from Lynn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By dpeters108 on 3/15/2017 at 7:03 PM.

I've always been happy with the level of customer service and the overall experience at this dealership. They have always been on time and have met my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By nannacrane on 3/4/2017 at 9:20 PM.

I became an Audi owner for the first time in October 2015 and have now visited my local service department a few times and the good service experience for me has been consistent. It is refreshing compared to others I have dealt with - I actually look forward to it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service visit.

By GAKing on 2/11/2017 at 10:07 PM.

Scheduled appointment to meet my schedule. Waited for service to be performed. Was told it would take an hour but was out in 45 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Q3

By CJ Henson on 1/31/2017 at 6:57 PM. Helped by Scott Hile.

I just purchased a 2016 Q3. The sales staff was very friendly. They went over and beyond to help me, even after I purchased the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By sumruby on 1/30/2017 at 1:46 AM. Helped by Service.

My 5000 mile service was very quick and easy. Thank you for your thoughtfulness and thoroughness. I would highly recommend this dealership's service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Audi Experience

By audee on 1/23/2017 at 7:46 PM. Helped by Roger Ruffin.

I couldn't have asked for more. The staff I worked with were very considerate and knowledgeable. I would highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Vehicle Purchase as Audi Chattanooga

By jqgoins on 1/20/2017 at 3:03 PM.

The purchasing experience was very pleasant. I did not feel pressured and Peyton Adams was courteous and knowledgeable. They listened to my comments and concerns and were very helpful in my decision to purchase at Audi Chattanooga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Customer Service

By Michelle Waterhouse on 1/16/2017 at 5:31 PM.

Eric Hill and Jonathan Mote went above and beyond excellent customer service to help me with my 2017 Audi A3. Go test drive an Audi and ask for Jonathan or Eric. You will be glad you did!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fail deal, knowledgeable staff

By anon on 1/10/2017 at 7:50 PM.

I worked with Jeff Lynch and Jon Riley, both of whom were knowledgeable, good communicators and let the car do the selling. Just bought it a few days ago and very satisfied with my A4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service maintenance

By SanMac on 12/30/2016 at 8:53 PM.

Very good experience. Steve is always great to work with. He is very helpful and always very positive with any customer interaction. I would recommend the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Comfortable Experience

By jd1216 on 12/20/2016 at 3:00 PM. Helped by Larry Keown.

Purchasing my car was a comfortable, hassle-free experience. Everyone was knowledgeable, helpful and made sure the purchase experience was pleasant. Larry Keown did an outstanding job getting all my questions answered and getting me through the process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Overall good service

By Dicdoc on 12/19/2016 at 10:51 PM. Helped by Lynn Wood.

The people I was involved with were all great! Lynn was terrific and was the one I was involved with the most. Hope everyone involved has a good Christmas and Happy New Year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience..worth traveling 2 hours to save money!

By Debbie Goins on 12/14/2016 at 8:33 PM.

I asked to use my credit card for the travel miles and was told I could only use 2500.. I paid 10K down. That was kind of disappointing. All in all....I would buy another vehicle there and would tell my friends as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By AudiBuyer16 on 12/3/2016 at 7:53 PM.

Everyone was very nice and helpful. They were attentive and answered any questions that I had. I had a good car buying experience at Audi Chattanooga

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi service

By JuanNP1 on 11/21/2016 at 12:17 AM.

I have been pleased every time I have had to take my vehicle in for routine service and additional services. Very professional staff and timely service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive Experience

By D Glenn on 10/16/2016 at 11:42 PM.

My car was taken in and entered into the system as soon as I arrived. Steve, the service manager, was helpful in identifying a recall that was needed for my car and also checking past maintenance records. He went over the maintenance service I requested and inquired about my ride home. He called promptly at the time he said he would when the car was ready and reviewed the work performed with me when I returned. One of the service items was not needed and so that was deducted from the original service request. The experience was very positive and I plan to return in 10k miles..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Johnathon was amazing!

By Silversink76 on 10/8/2016 at 2:12 AM.

Johnathon Mote made buying our van as seamless as possible. He went above and beyond to help us out! He spoke to my husband back and forth for days.

I would recommend this dealer.