Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

14th Car in 25 years

By PETES on 8/20/2017 at 4:10 AM. Helped by Brian Braak.

I just bought my 14th car, a 2018 Audi S4, from Brian Braak today. Our association dates back through 25 years for buying my Acura CL, Infiniti I30 ( 2 ), Acura TL ( 3 ), Infinity Q4, Acura MDX ( 2 ), Acura RDX, Audi S4 ( 3 ) and a used car for my mother. To be honest, 5 of these cars were for my wife. But, she made me do the work of getting the deal done while she concentrated on the important part of the transactions ( what color the car was inside and out ). Brian is technically a VW sales master. But he's sold me something from every marque sold by the dealership except VW. That says a lot about his versatility and his knowledge of the dealership's product lines. He's easy to work with, he has fun selling cars and he makes buying a car a fun experience. We've worked together long enough that he knows what I like, what I want and most importantly, what I don't want. Brian is honest, ethical and open about the process and I can't recommend him highly enough. In this purchase I also worked with Brent Schettler, Aleksander Yanouskiy and George Meza. Brent is a man of ethics, integrity and honesty. If he says something will happen this way and this is what will be done, you can take that as fact. Good professional, good man and good to work with! Aleksandr handles the financing details and the finishing and customizing products . He has a thorough knowledge of these areas and knows how to explain the products and financial details so you can understand the products, decide what works for you and makes it all happen. And, he is the most efficient person in this area that I have ever worked with. George is not only a skilled and knowledgeable sales person, but he is great at handling the technical details like setting up Audi Connect. All these details were taken care of behind the scenes without any headache for me. Finally I have to mention Kiera Harris as she symbolizes the reason that I continue to go back to this dealership. I could go to any of their competitors. There's not that big a difference in the cars ( except I like Audi best ) But this dealership brings something to the table that none of their competitors do. They have the best service department in Central Iowa. They get the job done, get it done right and do it the first time. They communicate well with their customers and go out of their way to make sure that the customer is happy with the outcome. It's not just that Kiera is an attractive, intelligent, hard working lady. But, she communicates well in person and on the phone, she makes sure that the job is done as promised and when promised and has great personal integrity. And, that is the dealership secret; great people, honest people, people of integrity and people it's a pleasure to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying new car

By Audi2018 on 8/8/2017 at 3:36 PM.

What's nice, you can take a vehicle out for a test drive without a sales person. We can discuss what we like or don't like without a pushy sales person butting in. Go see George, he knows his Audi's

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Enjoyable buying experience

By Ekent1 on 8/8/2017 at 2:50 PM.

Brad in sales made the buying experience pleasant. He was friendly and super knowledgeable. Listened to what I wanted and got me in a car that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By CharlieRoyal on 8/7/2017 at 12:15 AM.

Brad has very strong customer service skills and attention to detail. He's very professional and patient in helping through the process. We would definitely work with Brad again in the future.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Great working with Brad

By Franey on 8/5/2017 at 3:43 PM.

Brad was great answered all my questions and was ver patient. Would definitely work with him again. It was a breath of fresh air working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Csd on 8/6/2017 at 6:28 PM.

This is the 3rd car in 6 years I have bought from George. He has always been so helpful and easy to work with. I have never felt pressured to purchase anything or any additional add-ons. I have always felt like I'm getting the best deal possible without having to haggle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Danielle Krafcsik on 8/5/2017 at 4:07 PM.

We received amazing service and knowledge from the sales staff at this dealer location Brad and Kiera are very informative and knowledgeable about the vehicles being sold and serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, efficient service.

By Docwhitmer on 8/5/2017 at 9:33 PM.

Brad and Alex were incredible today. I didn't have plans to buy a car today, but thanks to Brad Ernst, I am driving an Audi A6 home today!! Bravo......

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent Customer Service

By Jdharper11 on 8/5/2017 at 5:50 PM.

Great customer service at this dealership. Brad Ernst is top notch as a salesman. Very helpful and knowledgeable. Great first time experience there! Will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly and knowledgeable sevice

By Jped on 8/5/2017 at 5:05 PM.

The best car buying experience I have had. No pressure to buy with the sales staff listening to my needs and finding me an auto to fit them and my budget. I will recommend Brad Ernst and Audi of Des Moines to all friends and family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very personal

By Brittanyblr on 8/5/2017 at 2:30 PM.

It was a pleasant experience! Brad helped narrow down our search for exactly what we needed. He was very attentive and even suffered through the heat with us looking for cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By K2 on 8/5/2017 at 3:20 PM.

Staff was very pleasant and easy to talk to. Brad was very helpful in finding us choices that fit our needs and our budget! Will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top class experience!

By 23Airsea7 on 8/5/2017 at 2:53 PM.

My entire experience, from start to finish was truly great. My salesman, Brad Ernst was helpful, professional, and always punctual and responsive. He went above and beyond to take care of me and made sure the vehicle I purchased was the right fit for me. He knocked it out of the park. The dealership in general also did a fantastic job. I took my vehicle in for some after purchase add-ons, and they set me up with a loaner on top of it while my vehicle was being upgraded. Highest Recommendation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Truck

By Logan on 8/4/2017 at 7:30 PM.

Bradford was extremely efficient with the purchase of my truck. Negotiating the price was easier than riding a bike. I will definitely purchase my next vehicle from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Audi

By cokezero on 8/4/2017 at 4:55 PM.

Brad Ernst was extremely helpful in my new vehicle purchase. He helped me look and make my decision according to my needs. Extremely personable and hassle free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

knowledgeable and patient

By joe.hill on 8/4/2017 at 4:37 PM.

george was very helpful on finding the right car at the lowest price for me and my family. he was able to find us a car that fit all of our requirements

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BRENT CASWELL IS THE BOMB.COM

By pepsione on 8/4/2017 at 4:30 PM.

I would highly recommend this dealership and their sales staff. Mr. Caswell is always quick to respond to any questions I have. Great Service, Highly recommend!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My wife's new car.

By wfmccrna on 8/3/2017 at 11:25 PM.

It was hard to choose which vehicle to buy. Many options. My wife is very happy with her new car. We purchased A Q7. Our first Audi was a 1979 Audi 5000S.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Service with the Purchase

By Rick on 8/3/2017 at 9:29 PM.

Very good service & help with the purchase process. Brent was very prompt at returning our phone calls & answering our questions. The car was super clean when we rec'd it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Service

By Nancy on 8/1/2017 at 4:49 PM.

Very friendly and professional. Nice waiting area. They were very thorough in explaining what they did and what else needed to be done. Also had a recall taken care of.

I would recommend this dealer.