Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Lexus RX350

By Chris Claassen on 6/21/2017 at 4:54 PM.

I was looking for a particular car, found it on line at Audi of Des Moines. Since I was over four hours away, the salesman (Robert) gave it a complete once over and test drive. When I got there, his review of the car was spot on. even the few minor flaws (it is a used car after all). We had already agreed on a price, so the paperwork was a breeze. Very pleased, and will look here first next time I need a quality car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By RNR61 on 6/19/2017 at 1:19 PM.

I had been looking for a particular used car for my wife, and found a new posting through AutoTrader one early morning by Audi Des Moines. I went to their website to confirm the vehicle was in fact for sale and all that the listing represented. I contacted them at 8 AM through the inquiry portal on their website, and by 9 AM I was contacted with a very knowledgeable salesman named Brent Caswell. The process ensued over the phone and by email and in a few hours I'd made the decision to purchase the vehicle and make the drive from Minnetonka to Des Moines, and pick up our new car. Made the drive down the next morning and arrived to find the car waiting and spotless, and exactly as described by Brent over the phone. Drove it, thought about it a bit more, shook his hand and said lets finish the paper work. Took less than 30 minutes, drove home, wife is very happy and so am I. Go see Brent Caswell at Audi Des Moines, he knows his business and will take great care of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Q5 at a good price and service has been great!

By ChasEllis on 6/18/2017 at 1:46 AM.

Viktor has been a really bright spot in this process. It is nice to have someone working to get the best deal that is fair for both the dealership and to me. I am a new customer, so I will continue to evaluate the customer service, but going off of what I have seen thus far..... It really can't get much better since it is top of the line right now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient Purchase

By Q5Bett on 6/4/2017 at 12:39 AM.

We appreciate the quick follow up on a holiday weekend and information we wee provided in advance of the purchase. Viktor worked to have everything ready for us when we arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KIERA WAS EXCELLENT

By Larry D on 5/30/2017 at 4:24 PM.

NO PROBLEMS. JUST GOT OIL CHANGED. WE WAITED IN THE WAITING ROOM, ONLY PROBLEM WAS THE COFFEE MAKER DIDN'T WORK, SO NO COFFEEWHILE WE WAITED.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Nick on 5/27/2017 at 2:08 PM.

Great selection of cars for a smaller Midwest location. George was a great salesman and was attentive to our needs. He knew the car we wanted and made sure we were satisfied.

I would recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No service

By son on 5/27/2017 at 2:49 AM.

It took a day and half to get a quote considering I made an appointment a week out and then they forgot to replace some of the bolts for the splash pan. And they didn't even start any repairs yet. I will never buy another Audi because this is the only dealer in town and they stink I never had a good experience. Kiera is good but that is it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Dealer ship has well trained people

By Gsc on 5/25/2017 at 4:52 PM. Helped by John Mealey.

Easy to work with and will listen to a customer. end of review. Worked on our A5 Audi recall also worked on Audi Q5 2 recalls and 35,000 mile service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good salesman - patient, knowledgeable, and helpful.

By Ed Bell on 5/16/2017 at 11:26 PM.

Good salesman (Brent) - patient, knowledgeable, and helpful. My emails were answered quickly, and included good explanations. The technology on the new was explained well - thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly. Fast. Thorough.

By SAnderson on 5/8/2017 at 2:14 PM.

Kiera was courteous and knowledgeable. I was greeted promptly and pleasantly upon my arrival. She answered all of my questions completely and accurately. She made sure I had everything I needed while I waited and notified me as soon as my car was ready.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Had service appointment due to 2 Audi Recalls

By nicmic on 4/28/2017 at 1:33 PM. Helped by Driver was great..

My appointment was at 8:30 and Kiera was friendly when I arrived.. I had the same driver who dropped me off and then picked me up early afternoon when service was completed. I enjoyed my visit with the driver as he was very nice but unfortunately I don't remember his name. When I returned to the service department Kiera was once again very friendly and my vehicle was clean inside and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless!

By D on 4/26/2017 at 4:44 PM.

Brad was awesome to work with. There was no pressure to buy Audi even tho he knew we were looking at BMW also. We will recommend him and the Audi staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional!

By Rgarv on 4/18/2017 at 1:11 PM.

Stopped by to visit in December. Victor called a couple of times with some ideas. Then I stopped back in March after looking at the Lexus dealer. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By B on 4/15/2017 at 1:33 PM.

Audi sales staff very accommodating to my after 5 p.m. Schedule. Salesperson even delivered my old car to my house after the sale much appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Dandres on 4/13/2017 at 6:32 PM. Helped by Brian Braak.

Always a pleasure to bring our Audis for service. Kiera always is friendly and efficient. The workmanship is always excellent. Also when in the dealership it's great to see Mr. Gladney.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

As expected.

By jun on 4/13/2017 at 4:41 PM.

Came for a maintenance. The service is quick. The waiting area is neat. Michael is knowledgeable, polite, and easy to talk to. After the service, they washed the car, which is nice. This dealer is top notch. Jun

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and meet expectations

By All on 4/7/2017 at 11:58 AM.

Dealership is well run, staff very professional and knowledgeable. Service done on time and very satisfied. Have bought several cars from them and had all service work done at dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Customer First

By Damtjim1 on 4/5/2017 at 10:50 PM.

I had a previously established with Elvis from his days at Acura. He was able to work a deal that made it justifiable to make the switch to Audi before my Acura lease had expired. Now I am in the vehicle I wanted all along, thanks to Elvis' hard work and strong customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

highly recommended

By dennisaudifan on 4/5/2017 at 7:12 PM.

George was very helpful in both recommending vehicles and in explaining various options and functions. of the Audi Q5 that I ended up buying. The sales price was very competitive with other cars that I looked at.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Melody on 3/5/2017 at 8:01 PM.

We have yet to be disappointed at Lithia!! They are super friendly and helpful! They always answer any questions we have and service the car in a timely manner! Especially like getting a clean car back!

I would recommend this dealer.