Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used truck purchase

By terry on 2/1/2018 at 11:38 PM.

Quick to respond good follow up any questions I had Vary pleasant did all dealing on the phone and even got a trade in value over the phone and upon arrival to close deal had no surprises. Highly recommend thanks loads did all dealing on the phon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Audi!

By Edward on 1/27/2018 at 6:02 PM.

I had been searching for new car for a few months, unwilling yet to part my Prius until I found the right car and the right deal. With Audi of Des Moines and Brad, that happened. I had been on numerous test drives and met numerous sales people and the experience working with Brad and his colleagues (Elvis & Aleksandr) was the best. We got a great deal and Brad was the key part of that, making the purchasing decision easy and the following process simple. In the future, I intend to go back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil Change

By gswfan on 1/24/2018 at 4:08 AM.

I purchased the prepaid oil change, so at the appropriate interval, I scheduled the service. When I checked in, it was assumed that I was there for a 35K service and they started to list all of the things that would be done for $600 +. I was taken aback because and assumed I was just there for an oil change. I decided not to have the other service work done as I just wasn't prepared for that, and needed to do some research to figure out what was really going on. In a perfect world, when I purchased the certified vehicle with 31K miles on it, I would have realized that I had a major service on the horizon. I got my loaner and headed to work. Ultimately, they found an issue with my brakes and performed the service under warranty. They needed to keep my car over night, so I kept my loaner longer. My research validated that 35K was an expected major, and I will likely schedule that work to be done. My experiences with their service department have always been positive, and it was this time as well. My only issue was being caught off guard by the major service that they were prepared to do.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dirks21 on 1/14/2018 at 3:04 PM.

Rob Bridges took care of us today. I definitely recommend working with him, very knowledgeable. The rest of the staff was very friendly and the dealership is nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and great follow through

By Denise on 1/11/2018 at 8:18 PM.

We purchased a 2018 Audi Q7 in August. Our salesman, Brent Caswell, was knowledgeable and professional. When I have an question about any feature of the vehicle, he responds immediately. If I need service, he has them call me. Mark, in the service department, is prompt, friendly and conscious of my time. They have done a fabulous job from selling the car to us to solving a few minor service issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable, friendly service

By A4+A3=A7 on 1/8/2018 at 4:34 AM.

Great service team. Enjoyable to work with. They easily understood my service request and shared information about my car that gave me assurance that my A7 is getting the best maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My Audi experience

By Nancy71 on 1/3/2018 at 4:01 PM.

Loved working with Juan to find the Audi that best fit my needs - he was friendly, enthusiastic, and knowledgeable about the vehicles that I was interested in. We did several test drives to make sure that I was comfortable with my choice, and he took the time to explain all of the features and options available on each model of the Audi Q5. It is an absolute pleasure to drive, and I would recommend Audi to all my friends and family..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By audifan on 12/31/2017 at 4:24 PM.

Decided I'd like to surprise my wife with a new Audi A5 Cab days before Christmas. Called the dealership and the process could not have been easier. Wrapped up the whole process in less than an hour. Of course, my wife was surprised and loves the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By Jodi on 12/20/2017 at 11:04 PM.

Service was great. Appreciate the loaner, it fit our needs well. They took goid care of my car while servicing it. General Manager Anthony Gladney is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Audi SQ5 Prestige

By Merri K on 12/23/2017 at 6:31 PM. Helped by Brian Braak.

Ordered in middle of September arrived before Christmas - absolutely love the car! Always a pleasure working with Brian Braak (on the VW side...). Got a fair price trading my 2012 Audi Q5 with 110,000 miles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Service and recall...

By radata3 on 12/20/2017 at 9:17 PM.

Service was due on our Audi along with a recall, both were performed with total satisfaction... A loaner was provided, Friendly service and a clean car was returned!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Audi A5

By AudiA5 on 12/20/2017 at 10:35 PM.

I want to thank Brad for all his help during the purchasing process. My availability was very limited and he was very effective and efficient in getting the deal completed. He was always positive and solutions focused which made for an exceptional experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Love our new car!

By AnnieVS5 on 12/19/2017 at 5:36 PM.

Everyone was pleasant and helpful with our first experience with Audi! We love our new Q7! Thank you to everyone for all your help and our new ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First inspection

By Porter on 12/18/2017 at 10:45 PM.

It was a routine 10,000 mile inspection. They also did warranty work on my door. They had difficulty removal of the aluminum trim and burned part of the door. They were very apologetic and have ordered replacement parts to make it right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By car girl,kathy134 on 12/15/2017 at 7:43 PM.

It was excellent! I was bathed in luxury!!!i had the most yummy cup cakes and coffee beverages along with the most enjoyable reading material you could imagine!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi A5

By Audia5 on 12/12/2017 at 2:09 PM.

Brad was great. We both have busy schedules and he found time to keep the process moving forward. He was creative and his service is definitely a standard in which others should be measured.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sq5 Purchase

By Cl Detroit on 12/8/2017 at 3:31 PM.

Rob Bridges was great from beginning to end with my vehicle purchase. He was always timely with follow up and maintained professionalism at all times

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

First Car Purchase

By Audi33333 on 12/5/2017 at 11:17 PM.

I purchased my first vehicle at Audi Des Moines. Brad Ernst was the sales specialist who assisted me with my purchase, and I couldn’t be happier with the service he provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By AudiA3 on 11/30/2017 at 3:44 AM. Helped by Jeremy Howard.

Sales rep was very prompt in getting back on quote request and setting up an appointment. He was very familiar with the car and did an excellent job with demonstrating and presenting offers to the sales manager. The transaction went very smoothly and completed in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent Tuesday evening

By Tloff848 on 12/1/2017 at 11:50 PM.

On the last weekend on November I told my girlfriend I wanted an Audi. She made some arrangements and we decided to go in on Tuesday night. We knew we had to find Brad and once we found him it was history from there! Brad was a great help and made my process painless and my decision easy to jump into my first of many more to come Audi. The moment I sat down in my A4 I knew it was perfect for me. We cruised around the block than went back to the dealership. After Brad ran all the numbers I was sold! I would highly recommend Brad to anyone interested in an Audi. Brad is very knowledgeable and is a real nice guy.

I would recommend this dealer.