Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy Car Buying Experiences with Brad Ernst

By Mike on 11/18/2017 at 6:03 PM.

I have leased or purchased many cars over the years from many different dealerships. My last two experiences working with Brad Ernst were the most enjoyable so far. I had leased a VW from Brad three years ago and when that lease expired, I called Brad again and leased an Audi. Brad is very genuine and easy to work with and in both instances, we were able to work out a fair deal very quickly. I highly recommend working with Brad if you are in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Positive used car buying experience w/ Brad Ernst.

By GLB on 11/18/2017 at 4:33 PM.

We needed to purchase a used car for our daughter. We looked around for several months and eventually found a high quality used Honda at Audi of Des Moines. Brad is the salesman we worked with and it was a very pleasant experience. Brad is friendly, reasonable, and easy to work with. I wouldn’t hesitate to work with Brad again the next time we are in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

PRE-PURCHASE EXPERIENCE

By RUSHER73 on 11/14/2017 at 10:49 PM.

This review is probably a bit premature as I have not purchased a vehicle from this dealership. I only write this to recognize and give a pat on the back to Brad Ernst. I have been in a search and negotiation process with Mr. Ernst regarding a 2018 Audi Q5 Prestige. We have only engaged in a back and forth dialogue online to this point. Brad has displayed a low pressure sales approach and an aptitude for the vehicles that he represents that is appreciated. I look forward to speaking with Brad in the near future in pursuit of my next new car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service of my new car

By Lynn Carlson on 11/11/2017 at 12:16 AM. Helped by Amber.

It was time for my 10,000 mile service for my 2017 Audi A4. that we purchased from Brad Ernst ( who I highly recommend) scheduling was easy, Amber is extremely knowledgeable . The waiting area was clean and comfortable with water available as an alternative to soda and coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experiencd

By Cassiet1 on 11/1/2017 at 12:50 AM. Helped by The shuttle driver.

I had visited this audi dealership in hopes of trading in my BMW for a Ford Escape I had been watching online. Brad, the salesman was very knowledgeable regarding my trade in and the new purchase vehicle. They made me a deal I could not turn down. Everyone at the dealership were very friendly and I felt like I made a great buy. I have recommended this dealership and salesman to several people since.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Excellence

By Tim1234 on 10/31/2017 at 5:12 PM.

Our experience was what I expected from a renowned German brand. The level of professionalism and care from the staff was wonderful. Our sales associate, Brad, represented the dealership and the Audi brand with impeccable taste and standards. He was very knowledgeable, took the time to explain every detail from deciding the right vehicle for us to scheduling services.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No nonsense transaction

By Seth B on 10/30/2017 at 7:24 PM.

They had a car I wanted and I bought it. Not a lot of unnecessary back and forth. Salesman Brad Ernst was very knowledgeable and personable. Had to come back in to sign some paperwork and business manager Aleks had everything ready to go so I was out the door in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Jim on 10/27/2017 at 4:00 PM.

George, our salesman, guided us through our car buying process. He listened very well to our objective for buying a new car. He was thorough, knowledgeable, and personable. I’d highly recommend George!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 Mile Servicing

By Paul K. on 10/11/2017 at 4:47 PM.

Audi Service team was welcoming, prepared, showed excellence in thinking and actions, and went beyond "expectation". The Audi Service team ensured I had a positive experience...similar to concierge service level of fine hotel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

14th Car in 25 years

By PETES on 8/20/2017 at 4:10 AM. Helped by Brian Braak.

I just bought my 14th car, a 2018 Audi S4, from Brian Braak today. Our association dates back through 25 years for buying my Acura CL, Infiniti I30 ( 2 ), Acura TL ( 3 ), Infinity Q4, Acura MDX ( 2 ), Acura RDX, Audi S4 ( 3 ) and a used car for my mother. To be honest, 5 of these cars were for my wife. But, she made me do the work of getting the deal done while she concentrated on the important part of the transactions ( what color the car was inside and out ). Brian is technically a VW sales master. But he's sold me something from every marque sold by the dealership except VW. That says a lot about his versatility and his knowledge of the dealership's product lines. He's easy to work with, he has fun selling cars and he makes buying a car a fun experience. We've worked together long enough that he knows what I like, what I want and most importantly, what I don't want. Brian is honest, ethical and open about the process and I can't recommend him highly enough. In this purchase I also worked with Brent Schettler, Aleksander Yanouskiy and George Meza. Brent is a man of ethics, integrity and honesty. If he says something will happen this way and this is what will be done, you can take that as fact. Good professional, good man and good to work with! Aleksandr handles the financing details and the finishing and customizing products . He has a thorough knowledge of these areas and knows how to explain the products and financial details so you can understand the products, decide what works for you and makes it all happen. And, he is the most efficient person in this area that I have ever worked with. George is not only a skilled and knowledgeable sales person, but he is great at handling the technical details like setting up Audi Connect. All these details were taken care of behind the scenes without any headache for me. Finally I have to mention Kiera Harris as she symbolizes the reason that I continue to go back to this dealership. I could go to any of their competitors. There's not that big a difference in the cars ( except I like Audi best ) But this dealership brings something to the table that none of their competitors do. They have the best service department in Central Iowa. They get the job done, get it done right and do it the first time. They communicate well with their customers and go out of their way to make sure that the customer is happy with the outcome. It's not just that Kiera is an attractive, intelligent, hard working lady. But, she communicates well in person and on the phone, she makes sure that the job is done as promised and when promised and has great personal integrity. And, that is the dealership secret; great people, honest people, people of integrity and people it's a pleasure to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying new car

By Audi2018 on 8/8/2017 at 3:36 PM.

What's nice, you can take a vehicle out for a test drive without a sales person. We can discuss what we like or don't like without a pushy sales person butting in. Go see George, he knows his Audi's

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Enjoyable buying experience

By Ekent1 on 8/8/2017 at 2:50 PM.

Brad in sales made the buying experience pleasant. He was friendly and super knowledgeable. Listened to what I wanted and got me in a car that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By CharlieRoyal on 8/7/2017 at 12:15 AM.

Brad has very strong customer service skills and attention to detail. He's very professional and patient in helping through the process. We would definitely work with Brad again in the future.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Great working with Brad

By Franey on 8/5/2017 at 3:43 PM.

Brad was great answered all my questions and was ver patient. Would definitely work with him again. It was a breath of fresh air working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Csd on 8/6/2017 at 6:28 PM.

This is the 3rd car in 6 years I have bought from George. He has always been so helpful and easy to work with. I have never felt pressured to purchase anything or any additional add-ons. I have always felt like I'm getting the best deal possible without having to haggle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Danielle Krafcsik on 8/5/2017 at 4:07 PM.

We received amazing service and knowledge from the sales staff at this dealer location Brad and Kiera are very informative and knowledgeable about the vehicles being sold and serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, efficient service.

By Docwhitmer on 8/5/2017 at 9:33 PM.

Brad and Alex were incredible today. I didn't have plans to buy a car today, but thanks to Brad Ernst, I am driving an Audi A6 home today!! Bravo......

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent Customer Service

By Jdharper11 on 8/5/2017 at 5:50 PM.

Great customer service at this dealership. Brad Ernst is top notch as a salesman. Very helpful and knowledgeable. Great first time experience there! Will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly and knowledgeable sevice

By Jped on 8/5/2017 at 5:05 PM.

The best car buying experience I have had. No pressure to buy with the sales staff listening to my needs and finding me an auto to fit them and my budget. I will recommend Brad Ernst and Audi of Des Moines to all friends and family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very personal

By Brittanyblr on 8/5/2017 at 2:30 PM.

It was a pleasant experience! Brad helped narrow down our search for exactly what we needed. He was very attentive and even suffered through the heat with us looking for cars.

I would recommend this dealer.