Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.1  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bying an Audi

By Griff5 on 10/7/2019 at 3:37 PM. Helped by Soloman.

Soloman was amazing. Straight forward and made the transaction feel trusted and painless. I didn't have perfect credit and they worked with me. The professional made me feel like I belonged. I will always come here first when I buy another car.

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
5   Friendliness
2   Overall Experience

Promises Promises

By nullboxer on 9/21/2019 at 12:42 AM. Helped by Victor.

I purchased a pre-owned Q5 from this dealership and so far the car is great my sales experience had a little of the hard sale to it, and it did not come from my salesman. Finance was kind of overzealous even though I walked in with my pre-approval. When I walked out to take my car home there was only one key. Knowing how expensive these new keys can be I asked about that and was told I would get a second key but they were unable to locate it at that time. I followed up with my salesman on several at least once a week for the last month and have been told they have to get it ordered but still no key. I am finally just tired of waiting so I called to purchase an extra key and was told the key fob would be $350 and programming would be an extra $200. I honestly would have gone somewhere else had I known that the promises were empty and I would be xxxxx for a new key. DTLA you can do better than this right?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Stefotto on 8/29/2019 at 2:26 PM. Helped by Jorge.

Quick and easy drop-off. Staff are always friendly and efficient. Love the electronic communication with video walkthrough by technician. Makes the whole process really clear. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Professional Customer Service

By LCA3nLA on 8/28/2019 at 5:00 PM.

Excellent and courteous customer service. Valentine Rautescu is my service representative and he is always very professional, friendly and thorough. All representatives I encounter from check in to check out are kind and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally got my dream car....2019 Audi Q5!

By skim on 8/2/2019 at 9:58 PM.

Phil Kang made the toughest part of getting a new car - negotiating the price - a smooth and easy process. He was up-front and honest regarding available discounts and was able to give me the best offer to meet my budget.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Another frustrated customer

By ener_otolanam on 7/1/2019 at 7:58 PM. Helped by Andy.

I just read some reviews in this website to check if I'm the only one experiencing this issue, but to my surprise, I'm not the only one. I live in OC and it's quite a drive to go to DTLA but i found this nice ad for 2015 Q5 ...so fast forward I bought the car March 22 and made another trip 3 days after that to handle personally the check from my car financing. A month after, I received a car from my financing company that they needed a copy of the car registration.. Called Audi DTLA and talked to my salesman guy Amir and told me to call Dean ( called and left voice mail the first time, No response,called again after 2 hrs, voicemail is full). Called Amir again and hook me up to Dean and I was told to give him his name to my financing company so they can talk. 2nd month a called them again ( Amir and a lady and told them about the deadline. I was told by the lady that she will expatiate the registration process, I ask her what? You will just file it now in the DMV after 2 months? and the answer was YES!.. the after my 3rd month, I received a letter from my financing company that they have not received copy of the registration and in 10 days if I can't deliver a copy of the registration, my loan will be converted to a Personal Loan and you know what it means.. correct. 15% interest rate. Called again Amir and He told me to somebody will call me... That guy is Andy,, I was told that they need a SMOG TEST the car so they can file registration. I was really SHOCK, 1st is you forgot that the car need to be smog and you want me to drive from OC to LA so you can smog the car and second you will just file the registration after the smog.. xxx...I told him that I was already pulled over for the expired Temp plate July, 22,2019. Second is that will start converting my loan to personal loan beginning July 28. 3rd the car will be in the garage until I receive all the paper works. As of today July 1.. no license and plate has arrived. GOOD LUCK to all prospective buyer.. By the way, I'm already asking representation to cover my UBER ride beginning July 23 and what ever my financing company will charge me.. I forgot.. They still owe me for the smog test $50 that they ask me to do over my Lunch break..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer be warned

By Lmicha on 11/15/2018 at 4:25 PM. Helped by Kit Chieng.

I bought a Pre-Owned Audi from this dealership in July and thought it was great, they told me they’d take care of all the paperwork and I’d even get my plates in the mail. This quickly changed a month later when Kit (the salesperson I purchased the car from) tried to get me to sign some backdated documentation from the DMV. After I said I didn’t feel comfortable signing a backdated document all I got was radio silence from them. Cut to 3 months later, I still haven’t received my plates in the mail and have called and emailed them countless times to no response. I actually got better service from the DMV when I called them, they told me the dealership never filed the paperwork to get me the new plates. I don’t know what shady dealings are going on here, or why on earth they’d try to get clients to sign backdated documents, but when you buy a luxury vehicle you’d expect luxury service, be warned this dealership does not offer that.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

negligent

By kirill on 11/14/2018 at 3:29 AM. Helped by Nicole Rabitzsch.

This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while in fact that particular car didn't have one), they didn't discount a penny for their mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals. The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns). But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do". Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine". I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive. The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that. They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience. One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him. Final grade: "D".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By noahmalm on 6/13/2018 at 9:27 PM. Helped by Kit Chieng.

I had a good interaction with Audi of Downtown LA. Even though I didn't wind up purchasing a car, Kit Chieng (kchieng@dtlamotors.com) was prompt, responsive, and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By TechGuy on 6/1/2018 at 2:31 AM. Helped by Kit Chieng.

After car shopping for both new and used vehicles going on five weeks, I finally settled on an A3 Quattro. The people here made the process quick and stress free with no surprises. Kit Chieng helped me see it through to the end. I’d recommend her. Shoot her an email at kchieng@dtlamotors.com.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great follow up service

By rtyamb1012 on 4/5/2018 at 12:38 PM. Helped by Kiet Cheing.

Kiet Chieng was very helpful and professional in every way. Even though I didn’t purchase a car he followed up to see if there was anything he help me out with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW who knew car buying could actually be fun!

By cucsmom on 3/29/2018 at 2:47 PM. Helped by Taylor Ngo, Kit Chieng.

I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Filip on 2/7/2018 at 5:48 AM. Helped by Taylor Ngo, Kit Chieng.

We bought a new Audi from Audi Downtown LA. Our salesman Taylor Ngo was very knowledgeable and helpful. When it was time for the purchase and the paperwork Kit Chieng did the transaction very easy and hassle free! We left totally satisfied and by far the best experience we have had at a car dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer!

By PJoo on 1/19/2018 at 11:21 PM. Helped by Kit Chieng, Susana Zhang.

Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it. Susana was the one who introduced me to my new car. She went through the car with me and was super friendly. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Good Experience

By Vincent Wang on 1/8/2018 at 3:08 AM. Helped by Susana Zhang, Kit Chieng.

This was my first time to at Audi of Downtown LA and that was really a good experience. It takes a short time to set the final price and the employees show everything in a good manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great online buying experience

By DThompson on 1/6/2018 at 8:58 PM. Helped by Kit Chieng.

Kit Chieng ( kchieng@dtlamotors.com ) was great to deal with. I bought a car from him sight unseen with complete confidence. It was a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was smooth and easy!!

By Kenneth Chung on 8/3/2017 at 8:27 PM. Helped by Eunice Eum.

It was my first time at Downtown Audi and I was completely satisfied with Eunice Eum's service. She was very professional and made the whole process so easy and smooth with my mother's new Audi A4. When my A7 Audi lease expires next year, now I know whom I should look for. It was great experience and I would definitely recommend her to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience

By MPistone on 8/2/2017 at 1:59 AM. Helped by Susana Zhang, Kit Chieng.

This was my first time working with Audi of Downtown LA, (but certainly not my last). I had already decided on the exact Audi I wanted and so started my search. It took a few weeks to find my perfect Audi; Audi of Downtown LA had the best price and a great reputation. As soon as I arrived, Kit Chieng greeted me and showed me around the car, explaining all the cool features and tech. He never touch on the price, nor tried to "sell" me the car. Susana Zhang took me out for a test ride. Such a relaxing experience, forgot I was on a test drive. I knew that I wanted that very Audi, but took the night to think about it. Funny that neither Kit, nor Susana looked surprised to see me the next morning; such a beautiful car! Kit's Audi knowledge and calm demeanor and professionalism made the transaction so effortless - never rushed. Susana and I chatted while they detailed my car and as soon as it was ready, the fun part began. Susana when through every function, option, button and knob in the car with me. Kinda cool how excited she was about the car and for me. When Kit and Susana say "welcome to the family", they mean it. I don't want to say "it was a great buying experience", because it never felt like I was buying anything. It was simply "a great experience"; I was able to meet some genuinely honest and caring folks while I picked up a great Audi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Personal

By sputnik on 8/1/2017 at 5:45 PM. Helped by Mesfin Haile.

I have dealt with Audi of Downtown LA for three separate purchases. They have been consistent, personable and very professional. I am always made to feel welcome, but more importantly valued as a customer and person. The deals are fair. The salesperson, Mesfin Haile, is first rate. Any questions, any needs I may have, are taken care without hesitation. I feel comfortable in dealing with Mesfin, and the people that work with him. I would not deal with anyone else when I am looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I'm very happy.

By mag on 7/27/2017 at 1:32 AM. Helped by Byung Choi.

I enjoyed working with Byung Choi with leasing my Audi Q5. He was very friendly and good services. I'm very happy with my new Audi Q5.

I would recommend this dealer.