Dealer 2-Year Rating

Overall Rating

1.1 / 5
Customer Service
1  
Friendliness
1.7  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The gift that keeps on giving!

By Ben W. on 9/5/2018 at 3:26 AM. Helped by David Lujan "Director of Sales".

"Worst Car Buying Experience Ever!"  Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. It's now been 3 months and my bank never recieved the title. I called to find out where it is and they informed me I need a vin inspection, either incompetent or don't care. I can't believe Audi Corporate would allow this type of business to be conducted under there name! Will never buy an Audi!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Car Buying Experience Ever!

By bmv740 on 7/7/2018 at 7:08 PM.

Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service terrible car

By Saul Fierro on 11/13/2017 at 3:00 PM. Helped by Service department.

I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no information. Everyone there is very rude at Garcia Audi but the wife wanted an Audi. So disappointed with their performance. $1400 for 3 oil changes big rip off.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Adrian was really helpful during my purchasing process,...

By dliang on 2/8/2012 at 6:34 PM. Helped by Adrian Calderon.

Adrian was really helpful during my purchasing process, he was attentive and returned calls promptly. I didn't end up buying a car from this dealership as I chose a BMW over Audi, but I would definitely recommend Adrian if you're looking to buy a Audi in El Paso.

I would recommend this dealer.