Dealer 2-Year Rating

Overall Rating

1.1 / 5
Customer Service
1  
Friendliness
1.7  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The gift that keeps on giving!

By Ben W. on 9/5/2018 at 3:26 AM. Helped by David Lujan "Director of Sales".

"Worst Car Buying Experience Ever!"  Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. It's now been 3 months and my bank never recieved the title. I called to find out where it is and they informed me I need a vin inspection, either incompetent or don't care. I can't believe Audi Corporate would allow this type of business to be conducted under there name! Will never buy an Audi!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Car Buying Experience Ever!

By bmv740 on 7/7/2018 at 7:08 PM.

Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service terrible car

By Saul Fierro on 11/13/2017 at 3:00 PM. Helped by Service department.

I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no information. Everyone there is very rude at Garcia Audi but the wife wanted an Audi. So disappointed with their performance. $1400 for 3 oil changes big rip off.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

STAY AWAY FROM AUDI EL PASO

By AUDIJUNKGarciaEPTX on 2/12/2016 at 4:07 AM. Helped by Ashley.

Most of their used cars have mechanical problems or deficiencies. They only cared about your trade or money. Stay away from this dealership! Go to Albuquerque instead... You have a much better experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Adrian was really helpful during my purchasing process,...

By dliang on 2/8/2012 at 6:34 PM. Helped by Adrian Calderon.

Adrian was really helpful during my purchasing process, he was attentive and returned calls promptly. I didn't end up buying a car from this dealership as I chose a BMW over Audi, but I would definitely recommend Adrian if you're looking to buy a Audi in El Paso.

I would recommend this dealer.