Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AUDI OF HILTON HEAD IS A TREMENDOUS DEALERSHIP

By franksA7 on 1/10/2019 at 12:52 PM.

From sales to finance to service this is the best dealer i have ever worked with. I am in my second A7 a great new 2019. Every step of the last 5 years has been exemplary. Chris McCable is the best sales agent i have ever encountered and i am 62 years old. He is there to help you not sell you and has in depth experience of every aspect of the vehicles. Charlie is the best service person i have ever worked with by far (along with the rest of the service team). My interactions with the general manager (khan) have been professional and solution oriented. Over all a tremendous dealership who sets the bar higher than most.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ON VACATION FROM OHIO, SUPERIOR SERVICE EXPERIENCE!

By Zahnarzt on 8/27/2018 at 5:53 PM. Helped by John Clark. Service advisor.

our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a loaner. John ,In service was extremely cordial, and kept us updated during our week in Sea pines as to the needed warranty repairs (new fuel injectors). Our A7 was ready in a couple of days, and was even washed and detailed when we picked it up. I cannot emphasize how professional and courteous the staff was ,and for someone who was from out of state, with a car not even purchased from their location. also of note is the new facility, which is amazingly large, bright, and clean. JOHN, our Aussi service advisor ,thank you again and you made of week in sea pines so much more enjoyable. Dr. Mike Leone ,Boardman, Ohio

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, Chris was a pleasure to work with

By David12 on 6/16/2018 at 12:59 PM.

I recently bought a used Audi S4 from this dealership. Chris McCabe was a pleasure to work with. He is very knowledgeable and friendly. Chris was very accommodating and even sat down with me to show me the features of the car. Chris made the whole experience very smooth and professional; he even arranged a car to pick me up from the airport. If you are in the market for a car, make sure you look for Chris for his exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the best

By cunnip on 8/24/2017 at 12:21 AM.

Awesome I would recommend to everyone. I loved the people. I loved the service. I saved a fortune . shop here and you won't shop anywhere else thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By MercededMad on 7/5/2017 at 6:30 PM. Helped by Jason Reed.

I recently bought a car from Hilton Head Audi. This by far was the best car experience I have ever had. Jason Reed was unbelievable. He was so professional, friendly and funny and made the transaction an easy event. It was the first time that any car dealer did not have the "hard sell". Jason was extremely accommodating and spend a good bit of time with us explaining all the features of the vehicle. We had previously stopped at Mercedes Benz where we were treated poorly. From the test drive to the financing (very nice gentleman as well) we were so impressed with the amazing customer service, friendly staff and how smoothly everything went. I highly recommend Hilton Head Audi and Jason Reed if you are looking for a car and want exceptional service. Thank you Jason, I am one happy customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around!!

By Audi Hurricane on 6/6/2017 at 2:53 PM. Helped by Sunny Chaudhry.

As always, buying a new car at Audi of Hilton Head was a breeze and a pleasure. Chris McCabe was very knowledgeable and answered all our questions about our new A4. He was very patient as he showed us how to work all the new "gadgetry" in the A4. Sunny and Kahn are extremely kind and gracious and make us feel like "family". Great experience all around!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Audi customer

By Audi on 5/17/2017 at 12:18 PM.

Excellent staff, truly exceptional customer service. I will purchase all my vehicles from this team. If you are looking for a great deal on a professional environment you have to visit this team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New q5

By Lucy on 5/12/2017 at 7:27 PM.

I found the experience awesome and my sales person was wonderfulSammy answered all of my questions and help me make a great decision on my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By Thomas123 on 5/1/2017 at 1:12 PM. Helped by Kyle G..

Tried to make it a smooth and pleasant experience. Not always an easy thing to do. From test drive to out the door was about three hours. Most of it waiting for the vehicle to be detailed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, and Sam was great to work with.

By Bump01 on 4/28/2017 at 2:16 PM. Helped by Sam Rojas, Khurran Khan.

Sam listened to our likes and concerns and how we wanted to finance. No question was left un answered and he left the door open to call him at any time with any concerns. Even after we left the lot. Mickie was very helpful with the various paper work especially as new residents to SC. the dealership manager was very good with the trade-in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an exellent experience.

By maria on 4/27/2017 at 12:47 AM. Helped by n/a.

I gave Sam an excellent review because ha was very professional. He came to our home and trained the vehicle and garage door access and telephone access.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Unprofessional

By Audilvr on 4/27/2017 at 1:20 AM. Helped by Alex, Sonny.

This dealership does not seem to want your business. They don't return calls/questions. When I finally told them I was done playing games they contacted me but offered no apology.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealer Experience

By Steph on 4/12/2017 at 7:47 PM. Helped by Jason Reed.

I am not one that typically writes reviews, but the service I received from Audi Hilton Head surpassed my expectations! The entire sales process was smooth and there was no pressure to buy. Our salesman Jason Reed was a real class act and had a wealth of product information. We didn't have to waste our time haggling and worry if we were getting taken advantage of. Audi of Hilton Head is a quality dealership and with Jason Reed is a sales professional unlike any I have dealt with before.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

WORST AUDI DEALERSHIP EVER!!!!!

By Monroe2016 on 3/10/2017 at 12:22 AM. Helped by Kent in service department.

AVOID THIS DEALERSHIP AT ALL COST, TAKE THE TRIP TO CHARLOTTE for better service( North Lake Audi) I bought A CPO 2016 A8L on 4 Feb 2016, at the time of purchase I felt that there was something wrong with the way the car was driving. I talked to my sales person (Sam Rojas) and was assured that it was just the way the handled. Three weeks later I took the car to NorthLake Audi in Charlotte, NC and found out the front rotors are warped and need to be replaced(STILL NOT REPLACED). Then while I was setting up my direct payment with Audi Financial I found out that they did not pay my trade in car(2016 Audi A7) off. I've tried calling them and there is no manger available for a week to take care of either problem. I have had better service at a McDonalds then what they offer and will continue to post about there bad management until my car situation is corrected.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Jkim on 2/25/2017 at 4:43 PM. Helped by Antonio McRae.

Good service and professional. Well informed in products was able to work with my budget and help find the car and pricing. Would go back to them.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Awesome vehicle/ Service was shady

By AQ2017 on 2/16/2017 at 2:52 PM. Helped by SunnyChaudhry, Antonio McRae.

The car is amazing I bought a 2017 Q5 3.0 Premium. The sales agent was amazing, the manager was also great at first. They went quite a ways to find the car that I was looking for. At first I was looking for an SQ5 but there wasn't anything available for what I needed, so I had the sales manager order me a vehicle with a great package. I made 2 visits. I traveled about 3.5 hrs just to get to the place and 3.5 hrs back, I went back a second time because the experience had been pleasant at first. From the first time we had made a deal and agreed to a certain price on the vehicle, this price was for final sale including taxes and tag charges, the manger and the sales agent knew from the every first visit that I was financing through my own financial institution. Went I went back to pick the vehicle up and seal the deal, the sales manager brought up an increase on the vehicle over what we had agreed. The increase he said was because I wasn't financing through Audi, I sat there for a few minutes and almost walked out, It doesn't really matter how great the experience was prior to that because at the moment that you bring up a hidden charge and break the deal we had, then I was pretty much been sold was a lie. The increase was over $1k, I had spent too much time looking for and traveling back and forth that I just went to pay the extra money and filled the paperwork and walked out of there. I do not mind paying what you're asking for a vehicle, but I am 100% no one would be happy if they were told they were going to pay this and got charge something different. The experience was good because Antonio McRae did his best, when the price change there wasn't much he could do. The sales manager was Sunny Chaudhry he was the one that made the deal and then went on an increase on the day of purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

It was good

By Audi1 on 2/13/2017 at 8:10 PM.

The service seem to be good and the staff is pleasant to deal with I hope that this will continue I've never had an Audi i hope it will measure up to my previous luxery car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By ASchell on 2/13/2017 at 1:13 PM.

I have been coming to Audi Hilton Head for over 7 years now and I always have a great experience. Chris was a pleasure to work and made the car buying experience easy. I love my new Q5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Buying experience!

By REE III on 2/10/2017 at 7:55 PM.

Your team went out of their way to make the buying experience for me and my family easy and convenient. Sam was a pleasure to work with. We are happy to have added another Audi to our garage! The S8 Plus is a fantastic car. At this rate we're going to need to build a bigger garage. My Porsche's been relegated to the driveway!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ccgrilli on 2/3/2017 at 1:42 PM.

My experience was excellent all the way around. Not only do I love my new car, but the people at Hilton Head Audi were accommodating and easy to work with. Sam is knowledgeable and tried hard to understand my needs and let me know all my options.

I would recommend this dealer.