Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

AUDI service department

By Yaga on 8/22/2019 at 7:05 PM.

Excellent service staff, professional, informative, timely. Would highly recommend. I’m servicing my car at Audi Hoffman Estates for 5 years now, although I live in Chicago, would not go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10

By Ndb181 on 8/21/2019 at 9:20 PM. Helped by Scott Hall and Keegan(Porter).

I was Extremely satisfied, very quality work, and my car was treated as if it was their own. I have ZERO complaints and will continue to have my car serviced there as needed with no hesitation

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars All Around

By Amanda on 8/21/2019 at 3:55 PM.

Iman and Bob were both wonderful to work with. I would highly recommend anyone looking to purchase a vehicle from Audi Hoffman Estates to mention either of their names. Bob offered guidance and expertise with the 3 cars I test drove, and Iman was my main point of contact handling the actual purchase (he was with another client otherwise he would have test drove the cars with me). Iman was very thorough and made the purchase, trade in, and financing actually enjoyable. He also walked me through all the gadgets in my new car, gave me his cell for any questions/needs and has already followed up to ensure I am happy with the purchase. This is my 4th time purchasing a car, and have never had great service like this before. Thank you Iman, Bob and Audi Hoffman Estates for making me feel special and going above and beyond to make the experience fun!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car, better experience

By Celler23 on 8/21/2019 at 3:52 AM.

Went here in search of a specific used car I’d identified on Edmunds. When I got there the salesperson, Iman, was fantastic. I’d stopped at another dealership to view a similar car on the way..... completely different experience. No pressure, honest about what he did and didn’t know about the car. Iman gave my wife and I space to discuss things and didn’t play games with the sale. Price was competitive, car was in great condition, sales and F&I guys were great to work with. I’d definitely go here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2010 Audi Q7 TDi service

By Markatmjm on 8/20/2019 at 7:46 PM.

Every time I come for Service and have my service advisor Rick take care of me I'm always pleased with high standards of work at Audi of Hoffman Estates . Rick is always very friendly and helpful. I'm glad I can depend on great team at Audi of Hoffman Estates not only for the convenient location but foremost for top noth quality work. Regards Mark Namojlik

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By RITT_ELIZABETH on 8/20/2019 at 5:26 PM.

Rick addressed my service needs quickly for a recall. Free car wash and in and out in one hour. The waiting area is nice but could be expanded to accommodate privacy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By IVETTEHANDLEY on 8/19/2019 at 8:52 PM.

I had my car towed to Audi in Hoffaman Estates after discovering severe damage from hitting a pothole. I didn’t think twice about taking it there since I do all service maintenance at that location. I trust them to do a good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy new owner of BMW X3 2006!

By JB and RB from Carol Stream, Illinois on 8/19/2019 at 4:47 PM.

17 August 2019 Great experience overall! Isabela was very helpful and did an amazing job of answering all our questions and concerns about the pre-owned car that we were interested in purchasing. Isabela was awesome and did a great job! She helped us from our test drive until the time we purchased and drove the car from the dealership. Would definitely recommend reaching out to her if you are looking for a vehicle. Happy new owner of BMW X3 2006! JB and RB of Carol Stream, Illinois

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT and TIMELY

By JLAMBESIS on 8/19/2019 at 4:17 PM.

They are so friendly and they are right on with the time your service will take for you to wait in the very nice service reception area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Lax1 on 8/17/2019 at 11:37 AM.

From start to finish, the entire process was fairly seamless. The level of service was great and made easy. Iman was a tremendous pleasure to work with. I found him to be knowledgeable, honest and trustworthy. Outside of the business transaction, Iman is just a good dude who is a strong asset to the Audi team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Ndb181 on 8/16/2019 at 7:56 PM.

Very pleasant experience, no hassle, treated like family. Purchasing process was smooth, fast and simple. I would definitely recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

See below

By JAREITSMA on 8/16/2019 at 6:31 PM.

Eddie (sales) was great, extensive knowledge and provided nothing but facts. Finance Eddy was very professional. Extra words to conclude the summary word requirements, thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By ELIZABETH36 on 8/16/2019 at 5:20 PM.

Nicolette was wonderful to work with! She responded quickly to calls and texts. We agreed to everything before stepping foot into the dealership. We scheduled an appointment and about 2 hours later I was driving away in my new car. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated very kindly

By debv on 8/16/2019 at 2:43 PM.

Three days in to the new car my husband hit a curb and scraped up the wheel rim. He wasn't sure if he hit hard enough to cause other damage like wheel alignment, so I brought the car in to the service center to have it checked out. There wasn't any damage and they didn't charge me to check it out! I was treated like royalty and the whole experience was very pleasant. The snacks were great too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 oil change

By AngieKu on 8/15/2019 at 5:43 PM.

Friendly and helpful advisor! Mike also took the time to answer questions about other potential services. The wait was extremely reasonable (about an hour). Great lounge to pass the time, you can always stroll the new inventory as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Isabela Tanase

By Jeanal1! on 8/15/2019 at 5:37 PM.

Isabela was very professional. She was kind, patient, and very knowledgeable . She helped me, after I purchased my Q7, set up all the car’s technology. I went back an additional time for her to help me understand more about what technology is available on the car. I am grateful that she was the individual that sold me my car. I would highly recommend her to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the top!

By TRACEYCARRAGHER on 8/15/2019 at 2:36 PM.

I have found this dealership to be the best in my experience. Rick Kelstrom always treats me like I am royalty. Jacek my sales rep has always gone above and beyond, why he even delivered my new car to my home. I attempted to shop another dealership recommended by a friend, total chaos. Nothing was explained and the whole experience was a disappointment. I called Rick and Jacek and they were quick to help and I was able to get what I wanted. I will always use Hoffman Estate Audi for my service and new car selection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very helpful

By MRJM17717 on 8/15/2019 at 1:54 AM.

my car was towed there and right away I was assisted without making an appointment. Mike was very patient with me. even though I confused him a bit with what the problem was, we were able to come to a conclusion with my problem right away. even though they were extremely busy that day, they managed to finish my car within 2 hours. best dealership I've been to and best service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By yoonesther on 8/14/2019 at 6:22 PM.

Mike T. Always provides the best service when we bring our car in. He’s kind, patient and always helpful. When we make appts I only make it with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Service Appointment Experience

By Tropical D on 8/14/2019 at 3:27 PM.

I tried to book my 30,000 Miles Service at audihoffmanestates website and thought I had an appointment scheduled. But soon after I received a telephone call informing me that I could not be served as scheduled; the website was incorrect. I was scheduled for the following week. When I arrived at the dealership I was promptly greeted and service was completed as promised. The car was delivered washed and shiny (although the wheels were still some what dirty). All in all, a good experience with a nice wait in a fully stocked, comfortable waiting area.

I would recommend this dealer.