Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.9  
Overall Experience
3.3  
Price
4.5  
Quality of Work
3.9  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Customer Service

By Buyer on 10/13/2017 at 4:57 AM. Helped by Terrence.

I can't get anyone to return my phone calls or email. I've called and always get a different sales person promising a call back. I just want to buy a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent dealer to buy or lease a new Audi

By tony314 on 9/19/2017 at 9:03 PM. Helped by Corie Rice.

My sales person was Corie Rice and she was excellent. No high pressure what so ever......very professional and knowlegable of the product. Cant say enough about the overall experience and I tell all my friends about the experience. I recommend her and the dealership as excellent ! Tony Jones

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Heather Robinson on 9/17/2017 at 11:47 PM. Helped by Cori Rice, Joe Barber, Malkum, Melanie, Kevin, and a couple others that I do not recall their names..

We ended up at Audi Kirkwood because of a freak accident that created a hole in my gas tank during a road trip. Cori called to reserve us a rental car, and even helped us with the idea of purchasing a new car at that time. While we did not purchase anything that day, we eventually made an insurance claim to repair the gas tank. The service department was very informative and helpful along the way, while dealing with our less than helpful insurance company. A few weeks later we ended up purchasing a 2017 Q5 with Cori. We live 5 hours from Audi Kirkwood, so we had to do a lot of things over the phone, and were even in a pretty tight time crunch at the time. Literally, I think the whole team, from management, sales, service, and financing were doing backflips to help us and they did. Cori stayed in contact constantly has been very available and helpful after the sale to answer questions and help out with anything I needed. Great team! I would recommend Cori Rice all day long!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

LIARS

By CRAIG P on 7/21/2017 at 4:27 PM. Helped by TERANCE, BRODY, Tried to call Kevin Fenner he doesn't return phone calls..

I called on a used car last week. The sales coordinator told me that the car had been serviced and that he would have it cleaned for my appointment. My wife and I arrived to find the car dirty and definitely not serviced . I told them that I wasn't very happy ,but they just made excuses . They told me they would call me when the car was serviced and detailed . The sales person called a couple of days later to tell me the car was clean ,and told me he had no idea how long it would take to have serviced. The salesperson never called back .Very poor customer relation skills. NOT GOING BACK.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were great!

By AgentOfSpeedZack on 6/22/2017 at 3:52 PM. Helped by Corie Rice.

We bought from Audi Kirkwood about a month ago. Everything that they promised they delivered on. We had an awesome sales rep named Corie Rice, she and her associates were great with the purchasing process. This is a great place for your to buy from! Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By JDS on 3/25/2017 at 4:12 PM. Helped by Alex.

I purchased a new 2017 A3 from Alex. Alex was very professional and did a great job showing me all the details of the car. I came into the dealership knowing what I was willing to pay, and out of the last 4 cars I have purchased, this was the best experience I've had. I would certainly purchase from Audi Kirkwood and Alex again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome service

By Rkochrealty on 2/1/2017 at 2:10 PM. Helped by Joe justin dennis.

Audi kirkwood took very good care of me from start to finish joe,justin,dennis are all awesome will be going back for all service needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Audi Dealership in St Louis

By audiguy on 8/8/2016 at 2:38 PM. Helped by Chad Vander Kam.

I recently purchased my 5th New Audi from Kirkwood Audi. I have purchased my last 3 cars from Chad Vander Kam and he has been great! Very knowledgeable, very friendly, and stays in communication before, during, and after my sales process. The GM and the finance managers are also very friendly and truly appreciate my business. Audi Kirkwood gives me the most value for my cars im trading in, and the best deals on new cars i buy. I will buy my next car at Kirkwood when the time comes. Dont waste your time at the "other" 2 Audi dealerships in St Louis.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Avoid Audi/Kirkwood like a person that has the Ebola Virus

By GAP on 7/6/2016 at 3:18 AM. Helped by Adnen (Sales), Martin Rogers (Used Car Manager), Kevin Fenner (General Manger)..

Audi Kirkwood purchased a 2016 A6 for me as a dealer trade since they didn't have a new car in stock that met my criteria. . Moving forward, I remitted a $10,000.00 down payment to Audi Kirkwood so they could secure my signature on the deal, then secure and transport the car to STL. The dealer trade car arrived at Audi Kirkwood with many interior/exterior defects. Obviously, they aren't smart enough, nor do they care enough, to implement a quality control program within their organization when they physically receive a dealer traded new car at their dealership. Apparently the management at Audi Kirkwood didn't have a clue as to the condition of the car when it arrived from the out of state dealer. At a later date, I found out the car was a dealer show car and had been driven to numerous outside public sales events (i.e.) convention centers, shopping centers by the original dealer for public showcasing and exhibitions. The fact that the car was used as an exhibition car was not disclosed to me prior to my purchasing the vehicle. Had they been honest with me I would have told them to take and stuff the deal where the sun doesn't shine. Therein lies the dishonesty. After a few days passed, Audi Kirkwood then attempted to deliver the car to me at their dealership. Upon my initial delivery inspection I discovered that some of the interior components had suffered damage from being an exhibition car in that the interior had deep scrapes/gouges in several areas that surrounded the interior door panels, the drivers side black plastic bottom seat dust covers, the interior wood walnut inlay illustrated scratches, the drivers side bottom leather seat cushion had spots of silver paint and the entire exterior paint application on the car was covered in a foreign substance that had to be buffed out by a local outside car detailing company. I might add that I had to push the dealer into performing these repairs. One would think that a new (or so I thought new) $67,000.00 plus A 6 would have been thoroughly inspected by the dealer prior to delivery and these issues would have been discovered and corrected prior to the customer delivery. NOT SO! With out boring all of you with the many negative details that surround this debacle, I'll leave any potential new Audi car buyer and or any potential used car buyer that may be inclined to visit this dealership with the following advice and or comments. Think twice prior to conducting business with Audi Kirkwood. In my opinion, management isn't forthright nor are they transparent or honest with their customers . The sales personal are very polite but are extensively micro managed. When you encounter an impasse pertaining to a problem, the dealership's true colors and low life culture will rear its ugly head! You'll discover a dealership that is weak in responding to customer complaints and above all, you'll experience unparalleled arrogance on the behalf of Audi Kirkwood management. They place the responsibility on the purchaser to locate the flaws or damages that exist on the newly purchased auto instead having their staff perform the pre delivery inspections, then correct the defects willingly prior to the delivery. I'm thinking that this uncaring and unprofessional process is a common place company policy regarding any new or used car delivery and that this operational policy saves Audi Kirkwood plenty of money if the customer doesn't catch the problem prior to taking delivery of the car. Trust me with my statement in that they won't correct the defect/problem once you have taken delivery of the vehicle and you have driven the vehicle off the lot. In the event you have overlooked or experience an existing breakdown or problem needing attention soon after delivery, then request that the dealer repair the problem, management will accuse you of causing the issue or the problem was created while the car was under your possession. Audi Kirk wood is all about their bottom line and the dollars that are deposited into their bank account regarding the deal. Existing dealer ship management could care less about giving a buyer a luxury car buying experience when purchasing a new luxury car. I'm sure my previous comment indicating lack of caring and honesty would apply to a used car buyer or potential used car buyer as well. Bottom line is that the dealer attempted to deliver the car to me six times. I refused the delivery six times since there were still existing flaws in the car each and every time they attempted to make the final deliver to me. On the seventh delivery attempt I finally took the path of least resistance and I finally accepted the car. I was just completely fed up with managements weak excuses as to why they couldn't get the car right. By the way Audi Kirkwood racked up a grand total of 671 miles to correct some of the needed repairs on the car when I finally accepted delivery of the auto. Do yourself a monumental favor; don't get duped ; avoid purchasing a new or used vehicle from Audi Kirkwood as their low life management culture leaves a lot to be desired. The existing culture within the dealership management is grossly pathetic ; seriously, as I stated earlier, avoid this dealership and their management like you would avoid a person with the "Ebola Virus"!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Buyer beware! Careless and Uncaring dealership

By AudiCPO on 5/30/2016 at 3:31 PM. Helped by Chris Cass.

Buyer Beware! I bought a certified pre-owned (CPO) 2015 Audi A3 and they had not checked the coolant and it was overheating ON THE WAY HOME from the dealer. I purchased the (special) coolant and notified the manager. They didn't care, didn't even pay me for the coolant. I guess buying a CPO Audi here doesn't get you a car that has been checked out at all, or even a full tank of gas. So much for the 300+ point inspection.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tremendously great experience buying a fantastic new Audi.

By Stlaudibuyer on 1/26/2016 at 3:33 PM. Helped by Chad.

Great experience boils down to great people going the extra mile. Salesperson, Chad, was totally helpful with no detail or request being overlooked. The finance manager and GM were agreeable and very professional as well. Kirkwood Audi may not have the fanciest dealership building in town, but they have terrific people who really deliver a high quality car-buying experience, in my opinion.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

terrible experience

By amalic on 12/4/2015 at 8:56 PM. Helped by drew.

I would just say that you just bought the car, and had a terrible experience. First they couldn't figure out what the problem was after one having it for a few weeks, then someone else was able to find the problem immediately and the company refused to pay for it. Just lay out the whole story. Say that you would never recommend using them to anyone and that you will be letting your family/friends know not to ever give them their business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service dept

By Br on 9/16/2015 at 7:48 PM. Helped by Joe and Martin.

Dishonest finance guy untrustworthy service Service dept guys are least helpful. Messed up the job asked to do and did not care to bother it and fix it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional and Pofessional...

By aimwyatt on 12/12/2014 at 10:38 PM. Helped by Kirk Moore.

Kirk Moore, with Parktown went above and beyond to get me the best deal and financing! I love my new car! Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great purchase experience

By jaskerb on 11/16/2014 at 5:22 PM. Helped by Kirk Moore.

I had a very positive experience working with Kirk Moore at Parktown Imports. I purchased a used 2007 Mitsubishi Eclipse. Kirk was upfront and friendly. He made everything very simple for me. He went above and beyond to make sure I got everything I needed. This was by far the best car buying I have experience I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very pleasant car buying experience

By aac1731 on 11/10/2014 at 6:27 PM. Helped by Kirk Moore.

I had been to 3 other luxury car dealerships before my visit. I was beginning to think that dealing with these dealerships was going to keep me from buying a new car. Kirk Moore was very professional, straightforward and incredibly easy to work with. I highly recommend dealing with him. I felt like his priority was to make me happy with my purchase and give me a fair deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Deal for New Audi A6

By Carbuyer1951 on 10/27/2014 at 8:45 PM. Helped by Retired State Employee.

I dealt with Kirk Moore at Parktown Imports for the purchase of a 2015 Audi A6. Most of the dealings I had were over the phone and internet since we live a good distance from St. Louis. This was one of the easiest car purchase transactions I have ever participated in. Everything Kirk promised me on the phone was carried thru in the actual purchase. Kirk was upfront about pricing for the new car and for my trade in. Every aspect of this transaction was handled in a friendly professional manner. Kirk went out of his way to make me and my wife feel welcome and appreciated. The car was ready exactly when he said it would be and the entire sales transaction was handled quickly. I look forward to having the service department taking car of my car for many years to come.. This is an excellent car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful purchase experience!

By Tradewinds on 10/23/2014 at 2:43 AM. Helped by Kirk Moore.

We had a very positive experience with our recent car purchase at Parktown. Informative with no pressure to purchase. The entire staff was friendly and helpful. We will definetly recommend Parktown to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership!

By Casey Kerker on 10/14/2014 at 3:51 PM. Helped by Kirk.

The customer service here is excellent! Kirk was very helpful and knowledgeable with the vehicles! The buying process was quick. I am extremely happy with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By anniek611 on 10/8/2014 at 12:39 AM. Helped by Kirk Moore, Jake Naughton, Paul Ashford.

Excellent Customer Service, easy, hassle free, actually the best car buying experience I've ever had. Kirk, Jake & Paul were all very kind, knowledgeable and very accommodating.

I would recommend this dealer.