Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.2  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Experience!

By Matthew Gross on 6/29/2019 at 11:07 AM. Helped by Jasmin Trifunovic.

A great car buying experience. Jasmin was great. He made me feel welcome, never pressured me and gave me space when I needed it. I received a great deal on my Q3 without the usual haggling and back and forth with most car dealers. Thank you Jasmin Trifunovic, you are the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Mimi'sS4 on 1/5/2019 at 2:25 AM. Helped by Reggie Wright, Yuri, Rick.

Reggie, my salesperson from Kirkwood Audi, took the time to understand what I wanted in a new car. He was immediate in responding to my inquiries. He made himself available and answered all my questions. We became partners in the hunt for the perfect car for me. He made me feel that finding the perfect car for me was as important to him as it was for me. He wasn't just trying to make a sale but rather find the perfect match for me. Yuri stepped in when we needed a bit more computer time and finesse to locate the perfect car and the perfect deal. I cant thank these two men enough for assisting me in my car hunt and purchase. I am delighted with my car and my car buying experience. I also feel they will be ready and eager to help me with any questions or concerns I might have as I drive my new Kirkwood Audi S4. The assistance doesn't end when the sales papers are signed it continues as need dictates. I have already asked a number of questions and received quality time and answers rather than suggestions to find it in the manual.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased an Audi Q5 - Thank you Reggie Wright!!!

By George H on 11/29/2018 at 11:14 PM. Helped by Reggie Wright.

Stopped in to test drive a Audi Q5. Reggie was quick to ask if he could assist with anything. After my test drive he sat with me and we both discussed the sale and trade of my car. I brought in a Ford Expedition and this Audi Team of professionals worked a deal that I felt good with. This is our First Audi and we will be back again when our kids get older. Thank you Reggie and wish you all a Very Wonderful Holiday Season!

I would recommend this dealer.

Overall Rating

2.5  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price

Horrible customer service

By Sharon M on 11/27/2018 at 4:46 PM. Helped by Trevor Bourne.

The sales people, especially Trevor Bourne, will verbally promise you everything to achieve a sale. The verbal promises were not kept! He promised they would pay Illinois taxes and plates -- not fulfilled. We have been waiting since September 30th for a front license plate frame -- not fulfilled. We went in to see why an app was not working on our phone -- was told to call the 800 number.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Nicholas H. on 11/19/2018 at 11:24 PM. Helped by Malkum Muhammad.

Malkum Muhammad was a great salesman! He is very outgoing and personable and answered every single question! Would recommend him anytime! Thank you so much for the great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi A7

By Rod on 10/15/2018 at 12:57 AM. Helped by Reggie Wright.

The Process was easy not a lot of hassle I will buy my Next Audi from them. They did what needed to be done to make the transaction possible.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great

By Dustin on 7/6/2018 at 6:00 PM. Helped by Trevor Bourne.

They have friendly and attentive staff without seeming pushy. Clean cars and no double talk. Trevor Bourne is a good guy who made my experience easy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy to work with

By Hyundai 27 on 6/27/2018 at 12:24 AM. Helped by Jasmin.

Jasmin was very helpful with purchasing our used Hyundai Elantra a few weeks ago. Very friendly through the entire process . I would definitely use them again when searching for another car in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comprehensive, timely, and knowledgeable service.

By GolferJY on 6/18/2018 at 5:47 PM. Helped by Doug, Terrence Adams.

Trevor Bourne explained everything in detail and took time to answer all my questions. He was very personable and knowledgeable. I would recommend him to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trevor Bourne was fantastic!

By JohnU16 on 6/7/2018 at 9:56 PM. Helped by Trevor Bourne.

Trevor was great from the time I walked in the door. Friendly, approachable, knowledgeable and took the time to ask my needs and answer my questions. He walked me through the paperwork and explained every step of the way. Fantastic service all the way around! Extremely pleased with my car, and my experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time Audi buyer

By Newaudiowner on 6/7/2018 at 3:38 AM. Helped by Trevor.

We were price shopping different dealers for a new Audi Q3. It was the firstt visit to the dealership and was a very pleasant experience. We ended up getting the car from Kirkwood Audi. Trevor in sales was exceptiobal. He went out of his way to accommodate a special request. And he even came to drop off our new car and paperwork at our residence on his day off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied

By Danielle on 6/2/2018 at 9:44 PM. Helped by Trevor Bourne.

Trevor Bourne helped me in the process buying an Audi Q3 today. He was very helpful and friendly. I am very satisfied and it was a pleasure doing business with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and finest customer service from Jasmin

By Sandy05 on 5/21/2018 at 12:43 AM. Helped by Jasmin, Chad.

If you are looking to buy an Audi around St Louis area, Audi Kirkwood is the one. Do not forget to ask for Jasmin when you get there. He made the car buying process so easy and gave me one of the best deals which other showroom's were unable to give. And yeah, I've bought Audi A4. Thanks Jasmin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service and delivery!!

By Mona89 on 5/10/2018 at 2:43 PM. Helped by Alex.

I provided the exceptional rating because the team did an exceptional job. I'm still considering another vehicle. My wife loves her mother's day gift. Thank you team Audi (Alex).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with Jasmin at Audi Kirkwood

By Ryan23 on 4/3/2018 at 12:37 AM. Helped by Jasmin.

Jasmin made the car buying experience both easy and enjoyable! He was very helpful throughout the process without pressuring me into buying or rushing the process. Thanks for all your help! If you’re buying from Audi Kirkwood, ask for Jasmin. You won’t regret it.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Rude Finance Manager

By Anon88 on 10/22/2017 at 11:39 PM. Helped by Yasmin, Kay.

Salesman was great (Yasmin) but the finance manager assumed because I am a woman that I'm dumb and talked down to me. Tried explaining the same thing several times after I had already told him from the beginning that if I can't get a fair value on my trade in, I have to go somewhere else. Just kept trying to explain that I'll NEVER got a better deal on my trade in and was very rude about it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Customer Service

By Buyer on 10/13/2017 at 4:57 AM. Helped by Terrence.

I can't get anyone to return my phone calls or email. I've called and always get a different sales person promising a call back. I just want to buy a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent dealer to buy or lease a new Audi

By tony314 on 9/19/2017 at 9:03 PM. Helped by Corie Rice.

My sales person was Corie Rice and she was excellent. No high pressure what so ever......very professional and knowlegable of the product. Cant say enough about the overall experience and I tell all my friends about the experience. I recommend her and the dealership as excellent ! Tony Jones

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Heather Robinson on 9/17/2017 at 11:47 PM. Helped by Cori Rice, Joe Barber, Malkum, Melanie, Kevin, and a couple others that I do not recall their names..

We ended up at Audi Kirkwood because of a freak accident that created a hole in my gas tank during a road trip. Cori called to reserve us a rental car, and even helped us with the idea of purchasing a new car at that time. While we did not purchase anything that day, we eventually made an insurance claim to repair the gas tank. The service department was very informative and helpful along the way, while dealing with our less than helpful insurance company. A few weeks later we ended up purchasing a 2017 Q5 with Cori. We live 5 hours from Audi Kirkwood, so we had to do a lot of things over the phone, and were even in a pretty tight time crunch at the time. Literally, I think the whole team, from management, sales, service, and financing were doing backflips to help us and they did. Cori stayed in contact constantly has been very available and helpful after the sale to answer questions and help out with anything I needed. Great team! I would recommend Cori Rice all day long!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

LIARS

By CRAIG P on 7/21/2017 at 4:27 PM. Helped by TERANCE, BRODY, Tried to call Kevin Fenner he doesn't return phone calls..

I called on a used car last week. The sales coordinator told me that the car had been serviced and that he would have it cleaned for my appointment. My wife and I arrived to find the car dirty and definitely not serviced . I told them that I wasn't very happy ,but they just made excuses . They told me they would call me when the car was serviced and detailed . The sales person called a couple of days later to tell me the car was clean ,and told me he had no idea how long it would take to have serviced. The salesperson never called back .Very poor customer relation skills. NOT GOING BACK.

I would not recommend this dealer.