Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
2.3  
Quality of Work
2.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By Jungmi kim on 3/30/2017 at 4:13 AM. Helped by Idk.

I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checked the condition of my car, the car was not washed AT ALL. Never want to go again. Service was terrible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was top notch.

By Jade on 12/25/2016 at 6:30 PM. Helped by Don't remember.

The service provided from the sales person was incredible. It was a low pressure sale and he made me feel very comfortable and at home.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE

By James Carroll on 11/22/2016 at 9:50 PM. Helped by Darin Hegney General Manager.

BUYER BEWARE I purchased a 2011 Audi A5 in july of 2016 for $23,000 at the time the salesman showed me kelley blue book for $28,000 at the time it seemed like i got a deal. After four months i needed to change vehicles do to a back injury that makes it very difficult to get in and out the car because its to low to the ground. I brought the car back to Audi of Las Vegas to see if i can get in to a suv but they said they where only going to give me $16500 for it. I said only four months owning a used audi and now the value of the car drops 41.07% so i ask for the general manager Darin Hegney he even agreed with me says this is not right so he would email the appraiser on my behalf he thinks it will only come back at $17,500 and wow he was right on the money at $17,500 i told him this is not right so i call Audi customer care when i talked to them at the time they said they couldn't understand why this was happening to me but they would get back to me on wednesday finally after waiting days they call me back and said sorry but the dealer gets to make those decisions. i said wow a company that knows the customer is not being taken care of but still decides to lets Audi of Las Vegas diminish there brand and customer reputation. BUYER BEWARE

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible all around!

By Ricky on 12/16/2015 at 9:09 PM. Helped by Dan Palladino.

I'm a military guy who bought a used Q7 from this dealership back in Oct. 2014. Being that there aren't many good condition used Q7's around I jumped on the sale. Quick overview, brakes were bad, did not come with GPS or Bluetooth (on sticker price/vehicle description) and they gave it to me dirty (old French fries in it & dried up soda spots). Regardless, I was still content. Fast forward, after 6 trips to service for the radio shutting off and moon roof not closing we finally went to Audi of Henderson. Fast forward again...we moved to NY and decided to trade it in for a new Acura. I purchase a 3 year warranty and was entitled to 2 years being refunded. It's been 45 days and the Finance Department still hasn't sent the one form for me to sign. I sent them the odometer statement and proof that the lien was paid off and every time I call they act like they don't know who I am. Avoid this place! You will get the red carpet treatment only until you sign the dotted line. After this, you are just an inconvenience to them. Btw, my salesman quit because they treat everyone like crap. Audi's are great but not this dealership. I got treated better at Kia surprisingly. I promise you'll be disappointed if you go here.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Poor service department, dishonest

By audifan on 12/3/2015 at 5:15 AM. Helped by Billy E..

I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my Audi. So the person at the parts department referred me to the service department. They could not service my car to program the key so I came back the following morning as instructed (November 13th). First mistake: after waiting for over an hour, the service person told me that I would be charged $145 for the key part. He said I was given the old price (I showed him the quoted price just a day old). So, who ever he spoke to on the phone said to give me the quoted price. Second mistake: the service person told me after I signed the agreement to pay the $95 for the key part, claimed that he offered me a ride. That I chose to wait. He was very rude and I told him he did not offer me a ride. How could he? He knew I was out of state! He took my initial information when checking in my car. Third mistake: I was told that my wait was about 2 hours, it was over 3 hours excluding a free car wash. Just to program my new key part. Fourth mistake: they just fix the old key and not replace the part! Unbelievable. BTW, it was my first visit at this dealership. Definitely thinking of not buying my second Audi from them. And will write a complain to their service director. Very unhappy place.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Ok Service, not too happy

By jennifer1280 on 4/13/2015 at 1:18 AM. Helped by Tim.

I would leave this place as a last option. If there's another Audi dealer close to you, go check that place out first. Trust me! Worth it!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Happy

By chefemklein68 on 6/23/2014 at 7:47 PM. Helped by the general manager.

ON Monday want to buy a new car rs5, fw of my colleagus and freind love the Audi car but alway had with sales persons where difficult and rud or dont understant custumer service, So when decide to go i ask for the Gm to make sure for no issue. He never can out or come to talk to me no good for buisness.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

If you're reading this, you're making the first...

By percobarb1 on 9/16/2013 at 2:46 PM. Helped by KIM, LARRY, OTHERS.

If you're reading this, you're making the first step by doing some research, you can go there or audi henderson to test drive the car you want, once you know what you want, take a trip to the LA/orange county area and do your shopping. audi LV and Henderson audi will try to pull the wool over your eyes any way they can, they'll find fees nobody's ever heard of, if you're attempting to lease, they'll add the full tax amount to the selling price of the car, so when they calculate the lease pmt you may be paying the tax twice. If you don't care and don't want to take a short trip to save yourself some money, then buy from them.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

They will try to rob you if you let them. If you try to...

By bernyx on 8/19/2013 at 1:00 PM. Helped by Kim.

They will try to rob you if you let them. If you try to buy a car the first price they give you is at least $5000 more than they will take. I was trading in an Audi, I went to carmax after who offered me $4000 more cash than they did. Also there service dept leaves something to be desired but at least if your car is under warranty you get a loaner till they fix it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I expressed interest online. Kim beck immediately called...

By Rodlvnv on 5/24/2013 at 4:32 AM. Helped by Armand.

I expressed interest online. Kim beck immediately called and set up the appointment and when I went and met with Armand he was great. He was informative, listened to what I wanted, made a great recommendation and did not pressure me to make a decision. I have had the car, a 2012 A6 prestige, for the days and I love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to look at a new Audi A5. Deeno, my sales guy was...

By earthur on 5/23/2013 at 6:20 PM. Helped by Deeno - Sales and Patrick - Finance.

I went to look at a new Audi A5. Deeno, my sales guy was awesome. He was informative, quick and easy to work with. No huge pressure but enough interest that he seemed to truly care about me. The sales manager worked quickly to get me approved and my trade came in at a fair value. The finance guy, Patrick, was efficient, informative and while he offered me several products there was no uncomfortable pressure to buy any of them ( I bought 1 out of 5). I would definately recommend these guys if you have interest in an Audi. Erica Arthur

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Overall Experience
3   Price
1   Quality of Work

Does not follow through with agreement. Poor service and...

By Lvnvstrip on 4/25/2013 at 11:34 PM. Helped by Rob and Joe.

Does not follow through with agreement. Poor service and follow up. They get the sale done but then don't follow through with items needing to be taken care of. Don't return phone calls. You will find yourself making many calls to them and they still don't follow through. It is a joke dealing with them, they are far from delivering just average Sevice.

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

There is such thing a buyer beware but when you buy a car...

By hansonjay on 10/23/2012 at 3:41 PM. Helped by Kim Beck.

There is such thing a buyer beware but when you buy a car from a dealer like this you expect everything to work. I didn't test out the navigation system before I bought it and as I drove it away I realized it didn't work. Immediately brought it back and they told me they would have to take it to the Porsche dealer. Two days later I received a call saying it would cost $600 to fix it and desert Audi would only play half. They sold me a car with navigation that didn't work and were not willing to fix it. I would not trust these people. If you can't help yourself and really want to buy a car from them do yourself a favor and make sure everything works or it will cost you.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Worst experience imaginable,,, Purchased pre owned BMW,,...

By Fastball92 on 8/25/2012 at 7:18 PM. Helped by Eldeeno Wright.

Worst experience imaginable,,, Purchased pre owned BMW,, Was told. It required minor repairs and told it would be repaired right away. Leterally, one week later I'm still here waiting for 'minor' repairs,,!! Service department claimed not to know what needed to be fixed, Salesman said he doesn't know what happen. They took my money right away but couldnt deliver car as promoted. Got the run around for days. I would never trust this dealer ever again. Stay Away if you value customer service,,!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to look at a 2013 Audi, in Las Vegas Nevada, which...

By im7 on 7/29/2012 at 11:34 PM. Helped by Robert Elia, Greg Clifford, Akilah Davison.

I went to look at a 2013 Audi, in Las Vegas Nevada, which had recently arrived. Drove and liked it however by the time I received an insurance quote, and had done some other shopping the car had been sold and no others were available in the vicinity. I discussed with my Salesperson, Robert, what he wanted to do, since I couldn't wait for months to order one and preferred not to travel out of town where others were available. They found a more upgraded one out of state and negotiated to have it shipped here, and at no charge to me. They were not under any obligation to do this. They also worked out a very competitive price which turned out to be less than I would have otherwise paid out of the area where I had priced several. I left a deposit and signed to have the vehicle transferred. A few days later the car arrived in good order, no miles,nor damages, clean, fueled, tested fine, ready to go. I completed the paper work, was not pressured to take additional items though I took some which I had previously reviewed. Robert went over the various systems with me and gave me a lift back from the airport. A+ all around so far!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

I speak to someone on the phone and they say the key can...

By Blendi on 6/6/2012 at 11:39 PM. Helped by Stephany Radke.

I speak to someone on the phone and they say the key can be reseted and could be done by the next day.. I go there and speak to this lady named Stephany and she says they normally don't do this but if they do it it's going to be by the end of next week.. I needed to change something in the car and she wouldn't allow it within the property so I had to take te car outside, change it and push it back in the dealership.. For literally changing that part within 37 seconds she wanted to charge me $154!!!!! Her attitudeon a scale to 10 I'll rate it negative -5. If u have a choice pick another mechanic or dealer or even person at the service department.. Ignore her at all cost!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very friendly, genuine, not pushy, and I was...

By JodiZuckerman on 4/11/2012 at 8:16 PM. Helped by Robert Elia.

Everyone was very friendly, genuine, not pushy, and I was very Impressed with the car and the dealership. I would definite go back and recommend you to others. Thank you

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST...

By dr150 on 3/22/2012 at 11:13 PM. Helped by Gregg Clifford, Kim Beck, Gregg Randolph.

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is. If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint. I have a friend who nearly sued them for a fraudlent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't. These complaints aren't just anomalies. There's just TOO MANY COMPLAINTS with this dealership. Desert Audi is seriously seeking to screw people over **IF** they can. I hope Audi of America takes their franchise license away as these scheisters are giving Audi a really bad name. Give your business to another dealership. ...If you ignore me....Good luck! You've been warned!..... *** P.S. I don't work in the auto industry and have no vested interest in these guys other than how they treated me and my friend and to lend voice to the CONSISTENT CHORUS of COMPLAINTS that this dealership is continuously receiving.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I took my Audi A4 here for service on a friday when the...

By rangerl.kyle on 1/28/2012 at 7:07 PM. Helped by lee.

I took my Audi A4 here for service on a friday when the low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it. I talked to someone inside so I could get my key and retrieve some things in the car and found out that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car? I know they lied to me. I didn't receive another call until Wednesday the next week to find out the extent of the damage.The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. They thought it was because of a sludge problem. I pressed them to tell me how they could know that because there are lots of things that can cause a low oil pressure light and he admitted that they couldn't really say for sure unless they tore into the engine for another $500. For $150 diagnosis I received a lie, wasted time and in the end a guess that included a very expensive job.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and i went to Audi to look at a used car not...

By rivka on 12/29/2011 at 10:29 PM. Helped by Ira Dantes.

My husband and i went to Audi to look at a used car not expecting to purchase. we found our perfect car and Ira was great to work with. He was honest , patient and knowledgeable of his products.

I would recommend this dealer.