Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Alan C. on 8/31/2019 at 8:41 PM. Helped by Jason Byford. Leroy Gonzales.

Jason,Tracy & Leroy are amazing to deal with. Got near enough to the payment I wanted on my dream car & couldn’t have done it without them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Orlando Estrada, and svc dept.

By Vapor lock on 8/17/2019 at 5:21 PM. Helped by Orlando Estrada.

Orlando Estrada And every member of your svc dept could not have been more accommodating. One additional item, an added request: Orlando mentioned his AUDI site search for what I would call, “vapor lock” which is my best description of what stopped my A6 in its tracks; as a follow up, Orlando, would you please do repeat search. I was unable to access the complete Audi maintenance site for detailed “service bulletins” concerning “vapor lock” type symptoms.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By swyatt on 8/19/2019 at 3:03 PM. Helped by Tyler Kane Jason Byford.

Both TylerKane and Jason Byford went above and beyond to get me the deal I was looking for. They were fast and I didn't have to spend a lot of time sitting at the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service

By nazim123 on 8/11/2019 at 3:44 PM. Helped by Orlando Estrada.

My Car was returned to me in a better condition as it was when I turned it in. Service Department contacted me in a timely fashion and explained exactly what the fix would be with an approximate completion date and time. I have nothing negative to report at this time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing First Audi Purchase

By Kels-O on 7/26/2019 at 5:43 PM. Helped by Adam Richards, James, Mike.

Every single aspect of this car purchase was amazing. Ada, Mike and James answered every single question I had through text in a very timely manner. When we got to the dealership they were welcoming, knowledgeable, easy going and super easy to talk to. They know their cars but also treat you as a friend not a customer. I am absolutely in love with my car and when I need a new Audi I guarantee I’ll be back to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jarb234 on 7/23/2019 at 10:51 PM. Helped by Jason Byford.

My husband and I worked with Jason Byford who we highly reccomend! He found us exactly what we were looking for! He made the process so easy and painless. Very fast response time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Newaudiowner on 7/21/2019 at 6:56 PM. Helped by Adam Richards.

Very friendly and helpful staff. Very patient and professional, we couldn't have asked for a better staff to work with. You will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Amazing Buying Experience"

By DVickers on 7/14/2019 at 8:14 PM. Helped by Adam Richards, James, Mike.

Audi Lubbock dealership was one of the most awesome experience that i have had ever in buying my first Audi Q7. We have been looking for months and went from one dealership to another. Adam Richards "Audi Brand Specialist" Greeted me and my family with the most exceptional experience ever had buying a car, explaining everything on each and every car and taking the time out of his day, such a friendly, polite and caring individual that i would highly recommend anyone looking for a car to ask for Adam Richards of Lubbock Tx "Audi Lubbock", From the moment we drove up the dealership was so friendly and willing to help with anything we asked and even took in a trade that we thought we would never get out of our car, what they gave us on it was awesome!! Me and my family appreciate everything Adam Richards did and LOVE our brand new Audi Q7 and have to say i am Audi HOOKED!! Thank You for everything, Adam Richards and Audi Lubbock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sale & Service

By tbelliott on 7/14/2019 at 3:29 AM. Helped by Orlando & Adam.

I have visited Audi Lubbock twice now. The first time was for service. From the moment I drove up to the moment I drove off I have never been treated so well by a dealership. They are in a complete different class than your typical dealership. Orlando was very knowledgeable and explained everything that was being done to my vehicle. There is not a thing he did not cover. A few months later, I purchased a 2019 Q5 from Adam Richards and again it was a seamless transaction. He went above and beyond the call of duty to assure that he covered everything on my new car. He followed up with me a few weeks after my purchase. I just cannot say enough wonderful things about this dealership. If you are in the market for a vehicle, you should give them a try. I promise you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

"Amazing buying Experience"

By NikkiQ5 on 7/1/2019 at 1:36 PM. Helped by Adam Richards, Jason Byford.

Audi Lubbock went above and beyond with our purchase. They were so friendly and inviting and made everything so seamless. Thank you again Adam Richards!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always take care of me!

By Morg742 on 6/24/2019 at 10:22 PM. Helped by Orlando Estrada.

Each time I’ve been to the Lubbock Audi they go above and beyond to take care of me and my car. Each staff member is very knowledgeable about the dealership and they always make sure my time there is comfortable and quiet when I’m doing work on my computer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Car Buying Experience!

By mw047715 on 6/22/2019 at 1:39 PM.

Buying a new Audi through the Lubbock Audi dealership was fantastic. Our salesman, Adam Richards, was courteous, friendly, professional and went out of his way to provide us with the kind of outstanding service you wish you could get everywhere every day. Thanks Adam.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great friendly service

By EricB on 6/11/2019 at 2:53 AM. Helped by Orlando.

Once again Audi Lubbock amazes me. They are always so friendly and helpful. They truly go above and beyond for their customers. I have yet to find any other dealership that is as great as Audi Lubbock is to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Geoff R on 6/8/2019 at 12:37 AM. Helped by Orlando Estrada.

Orlando Estrada and his crew are awesome! They were prompt and professional when installing a damaged bumper for my Audi A3. I highly recommend Audi of Lubbock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Patti on 5/31/2019 at 10:56 PM. Helped by Orlando Estrada.

Orlando Estrada went above our expectations to ensure our vehicle was well taken care of. We originally went in for the 40k mile recommended maintenance. However, Orlando noticed a couple recalls which he took care of immediately. You can see he is very passionate about his career with the Lubbock Audi dealership. Thanks Orlando!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job in service department

By Turkey1967 on 5/18/2019 at 4:24 PM. Helped by Orlando Estrada, Bianca Chavez, Henry Gonzales, Alan Cummins.

Orlando always does a great job taking care of your service needs. Everyone at the dealership is great at their job. I highly recommend this dealership as a place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Q8 purchase

By St5 on 5/12/2019 at 12:32 PM. Helped by Adam Richards.

Adam Richards at Audi Lubbock was great and easy to work with. They agreed to a fair price and worked hard to get my vehicle from another dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Annual service appointment

By Kristy4007 on 4/30/2019 at 9:54 PM. Helped by Orlando Estrada.

I took my Audi in for annual service. Orlando Estrada met me at the door as I pulled into the service area. He was friendly and professional. I waited in the comfortable, immaculate lounge area and watched TV until my car was serviced and washed. I was 100% satisfied with my experience with Orlando at Audi Lubbock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto Repairs

By The Diaz on 4/16/2019 at 1:10 PM. Helped by Orlando Estrada.

We left our car while we went on a weekend getaway and it was fixed and delivered to our house by the time we got back. Their service was excellent and they kept in touch with me throughout the repairs. Orlando Estrada did an excellent job of communicating with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Ever

By jb777 on 3/21/2019 at 6:34 PM. Helped by Orlando Estrada, Alan Cummins, Tammy Antonoucci, Adam Richards, Jason Byford.

Orlando & The Crew at Audi Lubbock are outstanding! They are cut from a different cloth and they genuinely care about providing “Real, True, Customer Service experience! I’m very pleased with everything. Would highly recommend using Audi Lubbock for any & all your service needs. Wether you drive an Audi or a Chevy, trust the people at Audi Lubbock!!!!

I would recommend this dealer.