Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
4.1  
Quality of Work
4.1  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.0  

5   Friendliness
3   Overall Experience
4   Price

Mission Viejo Audi

By Timo on 10/20/2018 at 12:50 AM. Helped by Oscar.

Ordered new Q5 and salesperson Matt Wilson never contacted me in the four months we were waiting for our car. Called and talked to Oscar who informed me that he no longer worked there. Oscar found us the exact car we wanted and took care of everything so we didnt have to wait for who knows how long. Gave us a great deal, better than other dealers, and we are highly satisfied with the transaction. Staff was very professional and I would recommend Oscar to anyone purchasing or leasing an Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Pennylane on 10/17/2018 at 2:24 AM. Helped by Jorge S..

We are impressed with the quality of Service we have always received. Prompt attention to our 2 Audi vehicles needs over the years. Jorge has always shown great knowledge about our cars and always attentive to us as well. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AJ is a rock star.

By Happy A3 e-tron guy on 10/13/2018 at 8:35 PM. Helped by AJ.

From the moment we walked in we felt welcomed and taken care of. AJ worked with us on finding the vehicle we wanted, color, style, features and interior package. We are very happy with our experience. AJ also went above and beyond to take us back and forth in different vehicles so we could get a feel for our options. He also spent a lot of time helping us find the one we wanted and had it brought in from another location. Super customer service for sure! Side note... one of the finance deptartment guys is a little grouchy. Forget his name but AJ should steer his clients away from this particular guy to make sure customers overall experience is 100% excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

60000 mile service

By CHagman on 10/12/2018 at 12:59 AM. Helped by Denny D.

Set up my appointment with over the phone and when I arrived at the dealership, Denny was my service advisor. He covered everything that my service would cover with the estimate amd set me up with a loaner since I arrived at the dealership late in the day..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Pip on 10/11/2018 at 1:08 AM. Helped by Monique.

Monique, the service rep, went over everything from the service visit, and answered all my questions. Every visit has had exceptional service. Waiting room is comfortable with complimentary coffee, tea, water and snakes, plus WiFi.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By cbraddaniels on 10/4/2018 at 5:20 PM. Helped by Greg.

Audi Mission Viejo provides exceptional service and the staff was very pleasant. Quick service with very nice courtesy vehicles. Will buy my next Audi there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star

By Jorge is the best on 9/26/2018 at 4:41 AM. Helped by I forgot the name.

Went to a couple different dealerships before we came to Audi Mission Viejo. We are so happy that we ended up at Audi MV because we were provided with over the top customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept

By J on 9/25/2018 at 10:13 PM. Helped by Javier Juarez.

My experience as a customer w Audi mission Viego has been excellent . My service advisor Javier Juarez is an absolute professional , very knowledgeable and curtious . I appreciate their level of customer service .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Delabd on 9/24/2018 at 9:23 PM. Helped by Greg paszkiewics.

Completely satisfied. Everybody was professional and personable. The brake light was replaced at no cost and the service was covered with Audi care. Was given a ride back to work by lyft

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By Ethan123 on 9/22/2018 at 5:24 AM. Helped by Denny Dong.

My car needed an oil change and it’s 20,000 mile check up. Everything was a breeze including getting a loaner car for the day. I dropped off my car and was out the door in a loaner in 20 minutes. Everyone was so kind to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By Bd144 on 9/22/2018 at 12:48 AM. Helped by Jorge.

I was very pleased with the service done on my Q5. Jorge was great, kept me informed during the day on the status of my Q5. Was given an Audi A4 as a loaner, which I really enjoyed driving. I will definitely bring my Q5 back to Audi Mission Viejo!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Happy Customer on 9/18/2018 at 6:08 PM. Helped by GM & Service Mgr.

Our service appointment started off with concerns. But the GM and Service Mgr more then took care of us in the end. We were pleasantly pleased with our service results in the end. The amenities are great and having loaner vehicles and shuttle services available are wonderful. We will continue to bring our vehicles here to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By Queka on 9/17/2018 at 6:00 AM. Helped by AJ.

Went into Audi Mission Viejo so my son can purchase a new S4. AJ helped us out and he was very professional and efficient. It was a smooth and easy experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By Nothanks on 9/15/2018 at 4:45 PM. Helped by Stacy Girdon.

This was the best car buying experience. Low pressure, knowledgeable staff, pleasant environment. Our most recent car buying experience at Audi Mission Viejo was phenomenal. I highly recommend Stacy Gordon. He was exceptional in every way. If you think you might want an Audi - go see Stacy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent experience

By Spike on 9/13/2018 at 4:46 PM. Helped by Roy C..

Always accommodating to my schedule. Very courteous and most of all professional service writer and the staff. Always prepared with documentation. Very detailed and informative about work being done and timely completion of service. Best of of all never waiting around much to get in and out.of the service area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my S4

By Diego on 9/14/2018 at 4:52 AM. Helped by AJ.

Went in a couple weeks ago to trade my A6 in for an S4. AJ made this transaction so smooth and quick. I’m very happy with my new car and my experience. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Amy on 9/13/2018 at 6:21 AM. Helped by Lauren.

After an endless search for the right car for my husband, we finally found one at Audi Mission Viejo. Their staff was very friendly and Lauren was so helpful to make us comfortable and happy with our purchase. I recommend this dealership to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent.

By Kurt on 9/11/2018 at 11:16 PM. Helped by Greg P.

Great service, car was also cleaned and the proficient Team there made it an easy to drop it off and pick it up. Car was completed when promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer experience

By Jachbe8 on 9/6/2018 at 12:59 AM. Helped by Dont remember the name of the manager he was great as well..

I wanted to thank Matthew for all his knowledge and also helping me select the beat car for my needs. He was very professional, understanding, and more importantly he care and valued me as a client. The process from point A to Z was very easy, he carried me the whole way on every single step until he provided me with the keys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty recalls

By Lrandon9123 on 8/28/2018 at 3:04 PM. Helped by Cannot recall.

First time at this dealership. Wife ad I were pleased to find how easy it was to get registered. Guy outside who received us and our fellow inside who checked us in we’re friendly and efficient. He saw that there was a second recall item we were not aware of which he added to our repair list. Vehicle was ready on time—having even been washed. Highly recommend

I would recommend this dealer.