Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Complete satisfaction is not just a phrase

By Toot on 1/18/2019 at 2:27 PM.

I had the misfortune of needing Audi roadside assistance due to my own fault, but Henry Garcia made my experience much less painful. He is the best service assistant I have ever dealt with, always smiling and reassuring and just over the top helpful. Thank you Audi Naples for your hiring such a man to put forth your face, I’m glad to have had the pleasure of meeting him. I could not have asked for better treatment.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

20,000 mile service

By Abpeoples on 1/17/2019 at 11:34 PM.

Henry Garcia was just terrific. He was friendly, professional, and courteous. He greeted me with a warm smile, was ready for me when I arrived and made me feel special. His communication was outstanding throughout the service. Audi needed my car overnight and Henry took care of everything and arranged a loaner for me. He let me know when it would be ready the next day via text which was very helpful. In this day and age having incredible customer is a rare thing. Henry delivers on that and I will be using him as my service person from now on. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine Light: Oxygen Sensors

By Service needed Ira 123 on 1/17/2019 at 7:45 PM.

Henry is the most professional service agent I’ve ever worked with. Excellent communicator. I heard from Henry via text, email and phone. He kept me informed on the status of my car several times a day. Explained things to me every step of the way. Very impressive. Terrific experience and the service team did a great job on my car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

20,000 mile service

By Dickie on 1/15/2019 at 11:51 PM.

Henry Garcia greeted me when I arrived for my appointment and kept me informed of the service progress on my vehicle. Henry explained everything to me once the service was complete, gave me a printout of the service performed and the diagnostic tests run, which I very much appreciated. A true professional who really cares about his customers, Henry is a credit to this dealership. I hope he is my contact for service as long as I own this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

35K mile service

By jamie on 1/12/2019 at 8:35 PM.

Henry Garcia did an excellent job of communicating with me all morning on the status of the service appointment. I am a seasonal resident and I was very impressed all the staff at the Audi dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent welcome to SW Florida!

By danild on 1/12/2019 at 11:46 PM.

We just moved from MN to Naples, and based on my experience with BMW Germain (Not Good) I was a little hesitant when I went to Audi to service our other car. I was however very pleasantly surprised with the efficiency, friendliness and stress free interaction with the Audi dealer. Specially with Henry Garcia, he went above and beyond our needs and helped me solve even another issue I hadn't thought off. I would gladly recommend Henry specially if you are bilingual like me! Being able to speak to someone in my native language Spanish was an extra bonus! If you haven't taken your car to the Audi dealer for service! you should give them a try! I learn for the future appointments I can even take my BMW for service there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gerard77

By Gerard77 on 1/11/2019 at 4:11 PM.

I was treated very well at this dealership. They were very welcoming, fair and professional in regards to pricing and delivering on my and Audi’s expectations. My salesperson Ali was always very cordial and went out of his way to “wow” my customer experience. He made sure that I had transportation, personally driving me and picking me up at my previous car brand deslership to turn my car in. In addition, he called me a few times after my purchase to check on me and make sure everything was well. Highly recommend this dealer and salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service

By Retired Guy on 1/10/2019 at 11:29 PM.

Henry Garcia is a great communicator and did an excellent job responding to an additional request that I had which was not part of the original service scope. My wife and I have BMWs in our northern home property and this service experience was far superior to any we have received in that location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Ability to diagnose and resolve the problem.

By Fish guy on 1/8/2019 at 4:39 PM.

I had an issue with the AC shutting down. I took the car to my dealership in MO. They recharged the system, but did not resolve the problem. Driving to FL the AC shut down. I took the car Naples Audi. Henry Garcia and the technician found the problem and resolved it. Henry provided me feedback on the status of the repair throughout the process. Overall, I am extremely pleased with the customer service and the ability to resolve the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely pleased

By Linda on 12/30/2018 at 3:52 AM. Helped by Mike who helped us set up the car was extremely kind and knowledgeable..

Our visit to Audi, Naples was the best thing we have done. My husband and I were amazed at the courteous and professional Salesman Jeff Sawick who went over and above any dealership we have been to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Eaw on 12/29/2018 at 10:01 PM.

Excellent service that exceeded my expectations. Efficient, courteous, and well executed. I was pleased with every step of my service experience. I will use this service department again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A car purchase made easy...

By Family Quattro on 12/27/2018 at 3:57 PM.

This is our family's second purchase from Audi Naples and we could not be more pleased with the service that we received from Mike Rogers. He was so helpful in providing us with all the details we needed in order to make a sound decision, from beginning to end. In addition, Chuck Collett was extremely helpful and patient as he educated us on the advanced technology in the vehicle. Overall we were deeply satisfied and love our new Q7.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

No hassle car buying

By Talisman2 on 12/24/2018 at 9:14 PM.

When it comes to cars I have always wanted to spend as little as possible in negotiating a purchase.. My experience with Ali and Audi has. been the best experience I have had when buying a

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience

By CelineB. on 12/23/2018 at 1:07 AM. Helped by Lazaro ( technology set up?).

The entire staff at Audi Naples want the customer to leave happy . Ali is very professional and friendly. He was able to help find the car that meets our needs and stay in our budget . Services always great at Audi . We are confident that we made the right choice by lease a Audi again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Audi Warranty Requirements

By WTQ7 on 12/21/2018 at 4:02 PM.

Like many seasonal customers, I do not drive enough miles in a given year to justify mandatory service levels. Somehow it seems like a waste of time and natural resources to perform a 20k mile service package when a car has only 6500 miles. Somehow during the purchase of my car, I missed the “hidden” fact that Audi customers actually pay to keep their warranty coverage in effect for four years. My bad...I should have paid the $1k expense up front and accepted Audi’s incremental fee approach to their fund their warranties. Good News - Terrific Q7 SUV that drives great and meets my needs for space. My service advisor - Henry Garcia was very professional and competent to earn a top rating of 5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By spacer on 12/19/2018 at 2:55 AM.

Dealing with Andrew Sanchez in the service department is always a pleasure! He is courteous, professional and knowledgeable. I love my Q5 and highly recommend this Audi dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Linda4390 on 12/18/2018 at 1:20 PM. Helped by Troy Head, Chuck Collett, Ted in finance.

I was apprehensive about the technology in my new 2019 Audi A7. The dealership provided me with technology training, support and follow-up until I was completely comfortable driving my car. They are the best when it comes to customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Loren Kroll on 12/17/2018 at 11:10 PM.

Courteous, helpful. professional, knowledgeable, attentive, responsible - all are words that apply to Henry Garcia and the service I was provided today by him and Audi Naples. In addition to his resolving the problem that I came in for, I received a software update, a car wash and a loaner without asking. I couldn't have been more pleased with the service provided by Henry and the staff. Thank you for job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As perfect as the car!

By Toxicant on 12/17/2018 at 10:02 PM.

I highly recommend Audi Naples and their excellent sales staff. Everyone did exactly what was promised. Being a thousand miles away and buying a car for my eight-eight year old mother can be challenging. I only wish they were my local dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sensational

By Detective Diva on 12/16/2018 at 12:00 AM.

This experience was nothing short of amazing! I am thrilled with the customer that I received from Ali, and would recommend you all to anyone! Kudos for a job well done!

I would recommend this dealer.