Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.9  
Price
3.8  
Quality of Work
3.8  
Service
3.5  

Dealer Reviews

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Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience

The salesperson was condescending.

By julie on 6/1/2018 at 9:13 PM. Helped by Bert.

I went into the dealership to look at cars. I'm not a spring chicken anymore, but I still like sporty vehicles. The salesperson intimated that perhaps I (a woman of a certain age) might like a larger vehicle so that I could see all around me. He asked if my husband was involved in the decision (not his business) and if he'd be coming in, too. Really, this is 2018! I drove to Alabama the next day and bought a new Audi with all the bells and whistles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Experience!

By crikel on 5/11/2017 at 5:29 PM. Helped by Eric Baggett.

It was time for my A6's routine service work. It was painless. Great customer experience - even delivered my car to me at a restaurant at the end of the day on a Friday afternoon!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By Mike52Mc on 4/29/2017 at 1:27 PM. Helped by Samson Huy.

Went in looking for a used A7 and Samson Huy worked with us giving us all our options. We ended up buying new. Great young man and great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Customer Service

By Rosemary Kelly on 4/25/2017 at 7:54 PM. Helped by Bobbi Patterson.

When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nashville, it makes it a lot smoother. Great waiting room with wi-fi, snacks, drinks. Even a large upper level area with lots of work surfaces and electrical plugs. I wasn't planning on having a flat or spending my afternoon at the dealership. But with all those perks, i was still able to get my work done and even have two client calls. Yes, the client area was large enough and quiet enough to support that. Then you add the super personal staff. Very professional. Courteous. Downright likable. They can even arrange loaner cars with notice. And always a ride to where you need to go. I had a BMW for 10 years. Was never offered a loaner car and was always made to feel like i should be happy they were waiting on me. Polar opposite at Audi Nashville. And my experience there has been so great, my husband now also is a Audi owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service. Very flexible

By ron_shafer on 4/21/2017 at 11:42 AM. Helped by Rodney Long and Steve.

We needed to change our time of arrival for a recall service visit. I called Rodney Long, and he worked us in at the time we needed. Very flexible. We have a 2014 A7 and a 2016 Q5. Great vehicles, great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service I've ever experienced

By BW on 4/11/2017 at 11:40 AM. Helped by Bobby Patterson.

I've been around car dealerships all my life. I've seen good service and I've seen bad. I can say with that Nashville Audi is as good as it gets. Thank you Bobby Patterson for always making my experience exceptional !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Outstanding

By Grumpy on 4/10/2017 at 1:13 PM. Helped by Rodney Long.

My wife and I have our third Audi in large part because of outstanding service. Whenever there is an immediate need as well as routine service this dealership handles everything in an efficient and courteous way.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed-again

By Tcoble33 on 4/3/2017 at 11:59 AM. Helped by Service manager.

Didn't perform the service that I requested and failed to communicate with me at multiple points. Treated me like an inconvenience when I asked questions and asked them -again- to perform the necessary service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Organized and Professional

By Steebo on 3/29/2017 at 8:08 AM. Helped by Nathan Mallory.

Great Staff who is very professional and knowledgeable! I would highly recommend Audi enthusiast to stop in and become part of the Audi of Nashville family!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horribly over priced and misleading service experience

By gblocklear115 on 3/4/2017 at 7:23 PM. Helped by Service manager, branch manager and corporate rep..

Over priced and misleading service experience. Would recommend staying away or use extreme caution when dealing with this dealership and Sonic Automotive as a whole.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Misinformed about AudiCare

By Dr Oz on 2/21/2017 at 2:54 AM. Helped by Ryan.

The service misinformed me on various issues. AVOID if you don't want to send your hard earned $$$ to trash! Not to mention, I am even getting to this place from Bowling Green. What a nice service to be at!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept is why I keep coming back.

By Melinda Madden on 1/27/2017 at 7:46 PM. Helped by Bobby in service, Tim in new sales.

I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby in the service dept. I couldn't ask for more. Appointments are easy and he always has a new loaner car ready for me so I'm never inconvenienced or waiting around. And service is always completed on time and my car is returned clean as new. I will never buy anywhere else as long as Bobby and the service dept keeps performing this great. 👍🏼😊

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Distasteful experience

By Kflo on 1/13/2017 at 4:20 PM. Helped by Bryan, Stephen.

ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville when our Audi broke down so we had it towed to Audi Nashville. The next morning after some confusion we receive a call stating that there's nothing wrong with the car. They drove it. Couldn't replicate the problem so they "cleared the codes", we paid the diagnostic fee and we were all fixed up. Two days later, on our way home the car breaks down again. Exactly replicating the problem that had it towed in the first place. On our trip home the car lost power at least 30 times resulting in having to be towed again to our dealership at home. Our Audi checks it out and reads from the same code that previously came on, fuel pump was bad. Our service manager was stunned that Audi Nashville did not see this and we've come to the conclusion that they wanted us out of their hair. I called to explain the situation to the service manager (I believe his name is Bryan) and was told that he would give me a call back. He never called. So I called again, and the conversation basically went like this, "you're telling us we didn't do our job and you're wrong." I asked him to find out what codes were shown that they cleared and he said he would call me back. No call. We thought it fair to receive a refund for the diagnostic fee seeing as they didn't locate or fix the problem resulting in a very terrible experience. This is the type of customer care you can expect from Audi Nashville. I would like to add that we previously purchased an Audi Q7 from Audi Nashville and the experience was pleasant but will never do business again with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service

By Nat c on 1/5/2017 at 5:14 PM. Helped by Nathan.

The entire experience from the salesman , The Dealership and the car I wanted was profrsssional and patient . I would definitely recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional buying experience

By sonjajayne on 12/29/2016 at 8:02 PM. Helped by Bert Henderson.

I had a purchase lined up out of state and saw that Nashville had a similar S5 Cabriolet. Was able to secure a deal on the car several days before it showed up at the dealership. It was a smooth, easy transaction! Was there less than 45 minutes.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good buying experience

By jwn717 on 12/26/2016 at 1:24 PM. Helped by Bert Henderson.

Did my research ahead of time and came to the dealer with a specific vehicle/package/options in mind. They did a good job answering my questions and finding a vehicle I was looking for without a lot of wasted time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Customer Service

By #KeepPounding on 12/19/2016 at 1:56 AM. Helped by Joe Virgen.

On the Black Friday, I drove to Audi Nashville from Atlanta to considered purchasing a beautiful pre-owned 2012 Audi A7. My Sales Consultant was Joe Virgen. He bent over backward tried to make this deal possible. He was awesome but unfortunately my vehicle interest has changed. If you're looking to purchase your next new Audi or pre-owned vehicle, please give Joe a call. He won't be disappointed!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Audi. Smooth process.

By Willys45 on 11/28/2016 at 12:20 AM. Helped by Tim Cochran.

Purchased Audi from Tim Cochran at Audi Nashville. He's a pro. Smooth process all the way through. Great orientation to the car too. Thanks Tim!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Disappointing Experience in regards to internet sales

By lnpcarshopper on 10/28/2016 at 11:03 PM. Helped by Nathan.

I contacted the Audi dealership through its customer contact form on its website. The salesman prompt;y called and left a message. I returned his call a few hours later and specifically asked if the car was still available and asked if it was on his lot. This dealership is part of the Sonic Motor Group so I wanted to be sure the car was physically there and not someone else. I made an appointment to test drive the car as soon as I could get there. I explained to the salesman that I lived about an hour and a half away depending on traffic. We made an appointment, and he specifically said he'd have the car in the front of the dealership by the time we arrived. While I was driving to the dealership, the salesman called my home and told me the car was sold. When I arrived the salesman informed me the car had sold the day before. After I drove home, I decided to call the general manager to let him know about my experience. He stated the car was sold while I was driving there. At that point, I asked him if customers who had called and were on the way would be given the courtesy of the car being held for them. He told me no, cars could not be held even if you were on the way to the dealership. I then asked why his salespeople did not give the caveat that a car could be sold while you were on the way to the appointment. This seems totally counterproductive to internet advertising and sales. He then mentioned something about turnover and sixty days. During the conversation, he did offer to try to find the right car for me at the right price which made me realize he didn'tt understand why I had called him. The conversation went south from there. He hastily said "bye" and hung up. He then called back a few minutes later asking me for my physical address to send a gas card for my trouble. I declined.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer Service

By mtncathy on 10/27/2016 at 8:35 PM. Helped by Jeff Burdett.

Jeff at Audi of Nashville was courteous, knowledgeable and professional and helped us find just the car we were looking for - even helping us get it to Nashville from Houston. Very pleased with the service and response.

I would recommend this dealer.