Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.3  
Price
4.1  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Disappointing Experience...

By Indiefilmguy on 7/2/2019 at 12:12 AM. Helped by Paul Sklba.

I stopped by Audi North Shore last Thursday at 7:10pm and was looking at cars on the lot. There were two Audi S6's that I was interested in but after 20 minutes of standing outside while a showroom with several salespeople could not be bothered to approach me. Finally, at 7:35 I came to the door and met Paul, he was friendly but seemed totally disinterested in selling me a car and stated that we could go for a test drive but they close at 8pm and I would have to come back the next day to discuss. I emailed him that night saying that I would come in at 11am the following day. While I was there, he again was friendly, but I had to sit and wait while he made calls and dealt with an issue for another customer. We were working on a deal but they came back with an insulting $7,500 offer on my trade and after discussion, came up to $9,200 but made it a point to state to me that the offer was $700 more than they were getting from their wholesaler (this was a 2013 Lincoln MKZ Hybrid Reserve with 84k on the clock). Heiser Cadillac offered me $10,150 and I showed him their offer. Luckily for me, the power went out at the dealership and I had time to tinker on my phone because they also wanted close to $8,000 for a 4 Year / 48,000 mile warranty. I began thinking about just buying another Ford product. As I went on Heiser Automotive Group's website, I found a 2015 Ford Taurus SHO, fully loaded, one owner, garaged and never driven in the winter, 25,008 on the clock. The price was $23,500 and the offered me $10,950 for my Lincoln. Now I know what you're thinking, I paid sticker so there was more room for the trade, EXCEPT Heiser threw in all weather floor mats, window tint, and ceramic paint protection with the deal, oh and they filled the tank. I also paid $2,100 for a 5 year / 60,000 mile ESP. I know Audi's cost more to warranty, but give me a break, $8k is insane. In the end, I am glad I bought the SHO and it had everything I was looking for (power, comfort, twin-turbo, AWD, blind spot monitoring, Sony premium audio, 20" wheels, etc) and the whole process was fantastic. Sorry it would appear that Audi North Shore prejudged me the moment I came to the door but I have the money and credit to make a deal and wasn't trading in a beater. I will stay away from all IA dealerships, especially after my close friend's service experience at International Hyundai.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attention to Detail and Customer Happiness

By Audimaxima on 1/14/2019 at 9:52 PM. Helped by Steve Pass.

We've dealt with North Shore Audi for at least 10 years. You get what you should expect from an Audi dealer: top to bottom great service in a well-organized and spotless showroom and service center. Everyone from sales people (Steve Pass has handled our sales) to the guys in service and Ryan in Parts want you to leave happy and stay that way. They are thoroughly trained, polite and helpful. We consider other automakers and other dealerships, but our high confidence factor leads us back to North Shore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By brentyboy30 on 1/3/2019 at 5:04 PM. Helped by Steve Pass.

Steve Pass went above and beyond and was extremely helpful during the process. He let me drive the car on three different occasions and was not pushy or impatient in the slightest!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By ksherschberger on 10/19/2018 at 1:14 PM. Helped by Paul Sklba.

Thanks to Paul and everyone else at Audi North Shore for great service. I was a bit nervous about buying a car from out of state, but Paul and team were very helpful throughout the entire process. They made sure I had everything needed and went out of their way to pick me up once arriving in town. I will definitely be contacting this dealer when it is time for my family to buy our next Audi, even though we live the next state over.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great experience

By Manny0911 on 9/3/2018 at 4:26 AM. Helped by Raja Kahn.

My experience with the deal ships and sales representatives was very good. The price could of been a bit more negotiable but all in all was a very good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By DJS on 7/30/2018 at 2:46 PM. Helped by Steve Pass, John Conway, Andy Schmitt.

The team is top notch. From the sales to finance team, the level of customer service was wonderful. Steve Pass and John Conway are extremely knowledgeable about the product and brand. I was on the fence about switching brands and almost did but it was the people and experience at Audi North Shore that kept me with the brand and dealership. I highly recommend if you are in the market for a new car.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Audi North Shore, Glendale, WI

By PappaTrig on 6/26/2018 at 5:03 PM. Helped by Raja Khan. See review. My wife & I liked dealing with him. He conducted himself well. He is a professional salesman..

This dealership has a clean, professional look. Raja Khan greeted us. He spent a long time with us showIng the vehicles, test driving & reviewing the features. Other members of the sales team were introduced. They all were friendly & dressed professionally. Mr. Khan worked with us until we were sure of our choice. I look forward to working with Mr. Khan in the future.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
3   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Disappointed

By Joro on 6/12/2018 at 1:40 AM. Helped by Jason Marhal.

The sale person Steve Pass was very educated and helpful in any way possible - he made our visit in the dealership very, very pleasant. We are sincerely thankful to Steve. Our disappointment came from his financial manager, because he was not willing to negotiate with us and bring the price down with $200. Negotiationd like this make customers not want to comeback again, so in case you are looking for ways to improve customers experience, please consider this, because it will be beneficial for you and your customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience ever.

By Sturm,joan17 on 6/1/2018 at 3:50 PM. Helped by Raja Khan.

Our salesperson was knowledgeable and professional. The entire car buying process was enjoyable. I would recommend the dealership and salesman to my friends and colleagues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raja and Andy exceed all expectations

By danocal on 4/2/2018 at 7:35 PM. Helped by Raja Khan, Andy Schmitt.

Thanks to Raja Khan I am now in my 2nd A7, a smoking hot all black 2018 beauty with a number of comfort and safety features I did not have in my 2016 A7. Raja was exceptional when he put me in the 2016 A7 and due to his tremendous customer relation skills, contacted me many months before I was ready for my next car. Once he determined I was interested in a second A7 he began working with me on my list of must-have and nice-to-have options. When I wasn’t sure of a number of options he spent a few hours with me reviewing colors and features on a number of in-stock cars. He then found the perfect car at an out-of-state dealer. On the day of delivery we discovered a few items had been overlooked; instead of having me come back, he arranged for mechanics to quickly take care of them while I waited. Raja can be counted on to carefully understand your needs and wants, provide honest suggestions and alternatives, and deliver. While I spent a tremendous amount of time with Raja over many months, I would also like to commend Andy Schmitt in the finance department; he was exceptionally personable and engaging including treating my 12yr old son with equal respect. Another great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best car buying experience ever!!!!!

By Michelle Melstrand on 9/23/2017 at 3:51 PM. Helped by Jon Conway, Khaled Samy and Andy Schmitt.

I have never had a better car buying experience ever. Jon Conway, Khaled Samy and Andy Schmitt are an amazing team. I told Jon the other day this dealership is like a family. Everyone treated me like a VIP. I own a small business in Milwaukee. Customer service is key to a successful business and returning clients. I will be returning!!!!! Thanks again Audi North Shore. Michelle P.S. My car Rocks too!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Q7 is an amazing vehicle!

By Bishop Harvey on 3/31/2017 at 9:12 PM. Helped by Steve Pass.

The Q7 is a chariot!!! Audi Northshore and Steve Pass deserve high marks!!! I recommend them for your next purchase or lease. You won't be sorry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Janet on 9/23/2016 at 10:39 PM. Helped by Khaled,John.

Luv our new Audi Q 3 2016! Khalid was a great sales person, very helpful! Very impressed with the dealership and staff we met! We would recommend North Shore Audi to anyone thinking of making that Audi purchase!😄

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"New to Audi"

By JM on 4/13/2016 at 5:33 PM. Helped by Steve, Phil, and Andy.

I purchased my 2017 Audi A4 from North Shore Audi and had a wonderful experience! I look forward to suggesting the dealership to my family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Audi owner

By Carfan on 3/31/2016 at 2:39 PM. Helped by Steven Pass.

I purchased my Audi Q5 2016 from north shore Audi and found the sales person Steve to be quite personable and knowledgable. It was an excellent introduction to Audi and their service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dealership Service and Sales are great

By fpoja on 3/11/2016 at 11:55 PM. Helped by Paul Skilba.

I have purchased two vehicles from Audi North Shore. The salesman Paul Skilba goes the extra mile for customers. The service department there is very accommodative and does excellent work. Frank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car delivery

By Philip Dallman on 2/29/2016 at 5:50 PM. Helped by Paul Sklba.

I must say, my experience with Audi North shore has exceptional in every way. Our sales advisor , Paul Sklba has always gone above and beyond to meet our expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By kk17 on 2/26/2016 at 5:57 PM. Helped by Paul S..

Paul is a great salesman and really takes time to work with you. I never felt rushed and he went above and beyond to make the sale convenient and enjoyable. I have no reservations in recommending him!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi North Goes Above and Beyond

By tfogle on 2/25/2016 at 6:23 PM. Helped by Paul Sklba.

Very willing to work with my schedule. Follow up was very prompt. Went above and beyond by connecting me with a local Nissan dealer to help with my lease trade-in and evaluation. Paul Sklba and his team are very professional and easy to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Smooth and straightforward

By G Man Bayside on 12/10/2015 at 9:07 PM. Helped by Steve Pass.

Knowledgeable and helpful, made trade in and getting new car rather painless. Follow up and customer service great. Strong kids area for playing/coloring helpful to keep energetic 3 yr old occupied while dealing with car.

I would recommend this dealer.