Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
1.5  
Friendliness
3  
Overall Experience
1.5  
Price
1.5  
Quality of Work
2.5  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Didn't Feel Valued

By kristinadumas1 on 3/28/2018 at 6:22 PM. Helped by William.

Called ahead and requested a particular salesman I'd met a few weeks previously; they told me they'd do their best to set him up as my salesman. When I got there, they informed me that he'd moved to Birmingham, and that William could help me. I thought it was a little odd they couldn't tell me he'd moved on the phone earlier, but proceeded with William. I asked to test drive three different cars at three different price points. William instead told me I needed to talk finances with him first to "ensure I didn't fall in love with a car I couldn't afford." From then on out, I felt talked down to, like he didn't believe I couldn't afford to buy a car from him. It was clear he wasn't interested in the sale - almost as if I didn't buy a car from them, someone else would. I found another dealership and another salesman, and haven't been back. I hope Audi establishes a better name for themselves here in Pensacola. My family has owned multiple Audis in the past. I love their cars, but I didn't feel important or valued during this experience, and I'm not sure I'll be back in the future.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Sunshine on 1/21/2018 at 11:18 AM. Helped by Justin, Travis, Willian.

I found a car that was perfect for my budget. Spoke with Justin on the chat. Verified my credit and that the car would be able to be financed. Pulled my husband from work. Went 1 1/2 hours to dealership. Test drove with Travis, and worked with William also. Credit was approved with husband. Then told I could only finance a car that cost an additional 10 thousand dollars. That the car I wanted was not one that could be financed. Wasted a day, damaged my credit and no car, unless I wanted a heap of debt. NO THANKS!!!

I would not recommend this dealer.