Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Read the lease agreement closely

By Taken on 8/22/2019 at 9:51 PM. Helped by Mr. Fox.

Leased an Audi from Cochran Audi. At the end of the lease, turned it in, with a full inspection report, showing the vehicle was in excellent condition, only 25000 miles cleaned and waxed. Thought everything was good, until the following month I received a bill for detailing the vehicle and preparing it for sale. What a rip off. Called them and they were not able to help and said someone would get back in touch with me from finance. Never did. Never will I lease or buy from Cochran Audi again. I was a long time customer. If I could give a negative rating I would

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
2   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

Poor Customer Service

By RS5 on 4/23/2019 at 5:29 PM.

Great facility but absolutely terrible customer service. Called every day for a week to get a hold of Patrick, left voicemails, sent a emails, even called service center and asked if he still worked there, not one single response. Poor service indeed. I have also waited over 3 hours to get a wheel lock issue removed, while they stated it would take less than an hour. Not once did Patrick come over and provide an update on the status of the car. Frankly, Honda provides a far better service and for a fraction of the price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!

By Joeyb82 on 4/9/2019 at 12:57 AM.

Steve was very helpful throughout the entire sales process. I recently bought out my lease and Steve helped make the entire process very easy. We went through all my options together and both agreed buying out the lease was the best option for me. Very knowledgeable sales person and knows his products very well, but my favorite attribute is that he’s straight up with you. Rick in finance pushed the deal through like he’s done it a millions times. Very professional and also made the process very easy. Beautiful dealership and a great showroom with lots of inventory. I highly recommend. Ask for Steve in Sales, he will take good care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Jim on 4/7/2019 at 10:47 PM.

Steve made the whole experience of buying a new car awesome for me. He was not pushy but very knowledgeable and reliable. I would highly recommend Steve for anyone looking to buy a new car at Audi Pittsburgh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Jiy85 on 4/6/2019 at 2:56 AM.

Wonderful purchase experience, just got my favortive car from Audi Pittsburgh. Steve is a patient and nice consultant to work with, he’s always ready for your questions and concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely painless

By pmichalekshirey on 2/26/2019 at 3:38 AM.

I started out by hammering out my price before I walked through the door with Sherri, the online specialist. Upon arrival she introduced me to Steven. He was VERY nice, super friendly, and knowledgeable about the Q5 I bought. He was enjoyable to talk with. My husband even liked him which says a lot. I am in sales and I like to cut to the chase, get to the end result, and get on my way. I don't have time to waste. My experience at the dealership was everything I prefer in a larger purchase. My overall experience from dealing with Sherri, Steven, the finance specialist, and the nice guy who helped "teach" me a few things more about my new car was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership, first-class treatment

By zsr1212 on 2/26/2019 at 2:18 AM.

Steve Catalo was an excellent brand specialist. He made this the most enjoyable and rewarding car buying experience I've ever had. Steve knows a lot about Audi, and cars generally, and was able to help me pick out the perfect car for my needs/desires. Finally, Steve has checked in with me in the days following the delivery of my car. A brand specialist and car dealership that truly care about the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First-class buying experience at Cochran Audi Pittsburgh

By workingant on 2/24/2019 at 6:16 PM. Helped by Sherri McKillop, John Doliveira.

Impeccable service and honesty all the way through. I brought vehicle online with excellent upfront price, nice add-on perks, and no back-and-forth games with Ms Sherri (Internet Sale Manager)--the negotiation took 2 phone calls, each about 2-3 min long. When I arrived, the vehicle was 100% ready on the launch pad by John (Brand Specialist) who showed me everything I wanted to know. Paperworks and finances are ready to be signed by Rick (Rajit) who provided very helpful advices--in fact I called him immediately after leaving the dealership to pick up one of his recommendations that I originally skimmed on. I walked in and drove out of the dealership in 1 hour 15 minutes--about the same as a grocery run. Thanks for the good experience. We are a very mobile country and have friends all over the places. I will highly recommend Cochrane Audi to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional expertise in sales and back office services

By Mature buyer on 2/22/2019 at 2:18 PM.

Steve Catalo provided thorough, quick and easy purchasing experience. He brought a car to the house for a test drive and helped up set up many of the electronic options, and will meet with us again to answer more questions. The contractual arrangements were also quickly and thoroughly explained, giving a very positive back office experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service

By Miranda on 1/31/2019 at 6:26 PM.

I felt confident from the moment I walked into the dealership. Beautiful new facility in the Strip District. I went in to test drive a Q7 with intentions of still getting a Volvo XC90. I left with the Q7. Steve did an excellent job explaining everything and detailing differences between the vehicles. The Q7 is amazing, I got complimented on my car by a stranger the first day of driving. Drives smoothly and feels so luxurious.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi SQ5

By alsq5 on 1/28/2019 at 1:10 PM. Helped by Rick Duggal.

Steve was always respectful, professional and knowledgeable. He was always available via email/text to answer all my questions and if he didn't have an answer he would do his best to find it. I felt very comfortable and more than satisfied to have him as my sales rep.. His efforts led to me finding exactly what I wanted and had it delivered from a different state to Pgh. I would highly recommend Steve to all my friends who might be interested in an AUDI. The dealership is impressive. Reasons for my purchase: Great salesperson, great dealership, great service (expected), and the car is great too. Feels like I might stay with these guys (and gal) for a very long time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

cared about service

By booboo9 on 1/25/2019 at 10:35 PM.

I bought my 2018 s7 ( which I love)from out of state and it was trucked to me. The staff was pleasant, helpful, and knew the vehicle well. Though, because of the distance ,a few snags occurred, they were taken care of and I could tell that service is very important to Steve and the dealership. I am quite pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchasing Experience

By CEddy on 1/19/2019 at 8:57 PM.

Steven Catalo assisted me in selecting a new vechicle after my Q3 lease expired. He was knowledgeable, professional and friendly. He was not pushy at all. He made selecting my Q5 a very enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful - no pressure

By Steelers123 on 1/9/2019 at 2:18 AM. Helped by Sherri McKillop.

From the initial contact from Sherri McKillop, to Steven’s in person meetings to Rick’s closure of the deal, my experience with Audi Pittsburgh was top notch. The staff was both very helpful and informative while not applying pressure for me to buy. Steven did a great job explaining Audi Pittsburgh’s philosophy on car sales and building relationships. I am very glad to of done business with this group.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am tired watching how hard this guy works

By sarah on 1/3/2019 at 2:09 AM.

New 2019 Q7. Steven goes out of his way to help his customers.... not sure if he ever sleeps but he definitely gets the job done. :) Also Patrick in service is fantastic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!

By Carol D on 12/29/2018 at 3:36 PM.

Start to finish our experience was excellent! Steve efficiently helped us find exactly what we were looking for in a new vehicle. He was clearly very knowledgeable about all the options on the vehicles. He was completely committed to making the process smooth easy and comfortable! I would definitely recommend !!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Accommodating & Knowledgeable

By Paige on 12/11/2018 at 2:31 AM.

I had a great experience purchasing my new Audi Q5 from Audi Pittsburgh. Steve was very accommodating and knowledgeable. This was my first car buying experience-and Steve made it a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He does not rest until you're satisfied

By VW_AUDI_14 on 11/27/2018 at 3:27 PM.

Steve is amazing, simply amazing. He brought the cars to us so we could try them at home (hard to carve time to test drive with two young kids). He also guided us through the entire process to make sure we were getting what we wanted and could afford. Refreshing in the car buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the right car for me

By rseaton2010@yahoo.com on 11/26/2018 at 2:26 AM.

They Spent months searching for the car that I would like and they finally got the perfect one! I definitely appreciated all of the effort.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Amit on 11/25/2018 at 10:56 PM.

It was a positive experience buying my new Audi Q5 from Audi Pittsburgh. Mr. Steven Catalo made the experience hassle free and efficient. He was informative, courteous and professional throughout the car buying process. I am satisfied with my decision to purchase the new car from this dealership. I will recommend Steven Catalo to future prospective buyers.

I would recommend this dealer.