Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.6  
Quality of Work
4.5  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at Audi Plano!

By laura85tx on 11/9/2018 at 7:41 PM. Helped by Joe Peer.

I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was very attentive to my needs and was incredibly knowledgeable about all of the features Audi has to offer. If i shopped at Audi Plano first, I might not have gone anywhere else. I love my Q5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Better Than Exceptional Experience -- Thank You Marcio!

By BrandonE on 9/12/2018 at 5:23 PM. Helped by Marcio Velasquez.

I'm not quite sure why there are so many negative reviews about this location out there. I did read them and was admittedly hesitant to give them a chance, but I am certainly glad I did. My sales person Marcio Velasquez was the absolute best. I don't know how he did it and wasn't going to ask too many questions, but he was able to work the impossible for me on an '18 A4 with the negative in my previous vehicle and cash out of pocket and still get me in exactly what I wanted with the lease terms I was looking for. I was always well informed and was not treated simply as another number but rather a valued customer. I strongly recommend working with him if you're in the market for a new Audi and form your own opinion of this dealership. Everything was clear cut from start to finish, not to mention I was in to test, negotiate and through finance in about 3 hours. At the very least, Audi Plano is definitely worth considering if you're in the market for a new Audi. From start to finish this was the most smooth process I have ever experienced in my years of purchasing vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Experience

By clif234 on 9/4/2018 at 7:53 PM. Helped by Ricky Reed, Noriko Shimizu.

I went into the dealership knowing exactly what I wanted. They made it happen. Noriko and Ricky were great during the entire process. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Peer was friendly and knowledgeable

By Steve and Cindy on 8/31/2018 at 9:26 PM. Helped by Joe Peer.

My wife and I found Joe Peer to be attentive, knowledgeable, and a good listener. Went the extra mile for us and we bought a Q3... Great vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good car buying experience

By KC on 6/22/2018 at 8:23 PM. Helped by Joe Peer.

Joe Peer helped us in buying a new car and we had a very pleasant experience working with him. He patiently answered all our questions and made sure our needs were catered. Would definitely recommend seeking his help at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a great car buying experience

By Meganlefebvre on 6/16/2018 at 3:55 PM. Helped by Joe Peer.

Joe Peer was extremely helpful and, after multiple horrorible dealerships and sales people, he was a breath of fresh air. Honest, helpful, professional, and kind.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Terrible Sales Management

By Brandon on 5/15/2018 at 1:35 AM. Helped by Crockett.

The sales management team at this dealership is horrible. My sales rep, Crockett, & worked all afternoon on a deal for a new Q7. Crockett did a great job & initially got the deal approved & we signed the paperwork. Then we had to make a change & he comes back & says sorry that we can't honor the deal we just made. Management says your trade in will be $1000 less than we just agreed too. Stay away from them! They are a bait & switch dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A good car buying experience

By Artsycat on 5/10/2018 at 11:01 PM. Helped by Joe Peer, Daniel Cruz.

Joe Peer and Daniel Cruz made the car buying process easy and painless. They were both very nice and very professional. Joe did a fantastic job of explaining everything to me and was very patient about going over the car and making sure I knew how everything worked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service - Plesant Purchace Experience!

By Robert on 4/15/2018 at 3:15 PM. Helped by Neil Thompson, Joe Peer, Daniel Cruz and Others.

We simply had a great experience in the car buying process at Audi Plano. Joe Peer was professional, knowledgeable, patient and really helped my wife and I in understanding the different technical options on the Q5 we purchased. Joe, along with the other members of the Audi Team, made the process easy from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Audi Q7

By Mark and Brenda Cox on 4/2/2018 at 12:29 PM. Helped by Joe Peer.

Joe Peer was professional, knowledgeable, and courteous. He was very patient working with us explaining our car features. Pleasure to do business with this dealership.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Saul Moch on 3/26/2018 at 4:09 PM. Helped by Joe Peer.

Joe Peer was knowledgeable and eager to help. He was patient and attentive and anything, but pushy. No stress inducing high pressure sales tactics making this lease agreement as pleasant as could be. There was no reason to go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great support in what can be a tough process

By cdishman on 3/22/2018 at 1:45 PM. Helped by Joe Peer.

We simply had a great experience in the car buying process at Audi Plano. Joe helped us in understanding the different options of the various cars we were interested in. He was super patient as we took our time to drive and figure out the exact configuration that we wanted. Audi Plano didn't have the color that I wanted, so Joe did some legwork, found exactly what I was looking for and had it brought to the dealership. I travel quite a bit so the majority of our negotiation was over email and text, which worked great for me. What i appreciate about Joe was his ability to adapt to whatever communication would work for me at the time. (be it phone, text or email) After getting the car, there was a flaw in the tint, which Joe personally took care of. Even to the extent of driving to my house to swap cars while they got it fixed. I have purchased new and used cars from some of the popular luxury car dealers around Dallas, and I would say that the service I have received so far from Audi Plano has matched or exceeded my previous experiences. If you are considering Audi Plano, you should feel confident in the choice. And be sure to ask for Joe. He will be honest and direct with you. None of the games you normally get through the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding !

By R1K on 3/17/2018 at 5:20 PM. Helped by Joe Peer.

I need to be sincere and transparent. It was my firs time in an Audi Dealership. The first approach was very disappointing. I almost decide not to consider to trade in my car for this brand. Same day at night I go a call from Joe and everything started to straighten up. Joe gave me the professional attention I was expecting from this brand. Short story, I own an Audi and I am extremely happy with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful Experience!!!

By Emily Talley on 2/2/2018 at 5:18 PM. Helped by Joe Peer.

This was my first experience with Audi and could not be happier. From start to finish, everything was easy and high class. I was well taken care of by Joe and everyone that helped make my experience the very best. Joe was extremely thorough and made sure I had a great understanding of my options and all the features within my car. I will be a long time customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Joe Peer

By mms0007 on 1/29/2018 at 6:31 PM. Helped by Joe Peer.

I really appreciate the assistance of Joe Peer. It was a pleasure working with Joe and he did everything to make the transaction of my car purchase as smooth as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Care from Joe Peer

By Raul S on 1/20/2018 at 2:02 PM. Helped by Mr Joe Peer.

Buying a car is not one of my favorite things to do in life, because of the attitude of many sales people. They can be aggressive and intimidating. They are not helpful to stay in your budget. My wife and I were very thankful and happy that we worked with Mr Joe Peer. He is the best and completely different from the other sales people that we worked with in the past. He made us comfortable the entire time that we were in the dealership. We are very satisfied with our experience with Joe and Audi-Plano dealership as a whole. We strongly recommend Mr. Joe Parker.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Angeeb16 on 1/9/2018 at 6:52 AM. Helped by Ricky Reed & Noriko Shimizu.

Appreciate the assistance of Ricky and Noriko. It was a busy day and they did everything to make the transaction of my car purchase as smooth as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Used Car Experience

By eshelja on 12/2/2017 at 6:00 PM. Helped by Joe Peer.

Joe Peer helped me on a Lexus LX that I was looking at over the internet from Tulsa, OK. He helped me get enough info and pictures in advance to determine it was worth a trip down to see the vehicle. He made the entire experience smooth and comfortable, and was extremely trustworthy throughout.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Audi Plano - Made by day totally ditched

By Party12 on 11/5/2017 at 4:10 AM. Helped by Tamy.

We were looking to buy an SUV so we went to Audi Plano to have a feel of their SUVs ... But later while reviewing we got the exact features and the interiors were very much matched the way we looked for.. and the sales person handled it very well... by the time we decided to go for it.... and the sales person started working on paper work where we were thinking to work on different banks to work for better rates... a person showed up all of a sudden asking for deposit Cheque in a very hard way.. I got taken up back for a moment as there was no communication about the cheque and I said that we will give the next business day and another guy came all of a sudden shouting that " so you are not going make a deal today?" again hard view. There are many friends who has bought from Plano I have never heard same day giving deposit cheque.. And they were forcing to give the deposit cheque and start the paper work for finance which was weird and was got surprised... treatment was very bad and we as a family got very upset as we have spent so much of time irrespective of having guests waiting back in home. I have never experienced this type of customer service at Audi.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Jesse on 10/17/2017 at 2:58 AM. Helped by Joe Peer, Ale Fisher, Seth.

This was my first time buying a car out of state and Joe Peer made the experience very easy. I asked him for some pictures of the car and he went out of his way to make this happen. Joe made the whole process enjoyable.

I would recommend this dealer.