Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Fantastic Service

By memetwalli on 9/6/2019 at 6:53 AM.

We purchased an 2018 demo and had it shipped to Florida. The service we received throughout the process was excellent--courteous, efficient, and professional. We are very happy to recommend San Juan Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex, was very informed and demostrated each feature

By ROGER1200 on 8/29/2019 at 6:22 PM.

The information we were provided allowed us to make an informed decision without reservations. Everything we asked was answered with supporting information. The features on each vehicle we test drove was briefly describe to our satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and efficient

By PKLEMENT1 on 8/29/2019 at 4:02 PM.

I had a short amount of time to get a car. They were to the point and delivered a good deal. Very please as always with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the Speed of the Process!

By sdeevaldez24 on 8/29/2019 at 3:25 PM.

I loved the fact that I did not have to be there all day long for the entire process! Quick and easy paperwork and great communication by our salesperson and the finance manager! Thanks Alex for your help and dedication to help make our experience a great one!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By AUSTINITE FOREVER on 8/21/2019 at 12:34 AM.

The service was exceptional from start to finish. I was able to buy my Audi over the phone and pick it up with new tinted windows. I can't say enough about the red carpet service I received by my professional salesman named Johnny Garza. He's very knowledgable and helpful in making buying a car a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super friendly

By James on 8/15/2019 at 4:46 PM.

I am glad I stopped by. Everyone was great, friendly, courteous and great customer service. Would buy another car at this dealership. Very satisfied. Thank you all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By guerra_mariana on 8/15/2019 at 1:58 AM. Helped by Raul Garza.

My experience at Audi San Juan was great. All the employees especially my salesman were very helpful. Got a good deal and excellent service. Would recommend others to buy from Audi San Juan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IT WAS A GREAT EXPERIENCE.

By VALLEY.C on 8/14/2019 at 3:27 PM.

"Audi Excellence " Audi San Juan is an Excellent dealership with exceptional customer service. . RUBEN LOPEZ always go above ...and beyond before, during, and after the sale. THANKYOU MR. LOPEZ

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

License plate

By CEBRACAMONTES on 8/4/2019 at 1:13 PM.

Although my salesperson, Gracie, is no longer there, a gentleman, wish I knew his name, was able to assist me in placing license plates on my car immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased out of state

By mjh on 8/1/2019 at 4:15 PM. Helped by Hugo Alvarado.

We purchased this vehicle out of state, Christian Garcia our sells rep had to be our eyes on the vehicles condition. He sent us several pictures covering every nook and cranny; he included video which made us very comfortable. This same theme of customer care carried on throughout the entire purchase, from the director of finance Hugo Alvarado and all the way to the delivery which was trucked to a meeting spot via a custom enclosed trailer. I highly recommend this store and this team of representatives to handle all of your new and used cars needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Excellence

By MINGOM on 7/14/2019 at 5:20 PM.

Audi San Juan is an Excellent dealership with exceptional customer service. This complements an excellent car brand. Polo and Leo always go above and beyond before, during, and after the sale.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

No disclosure.......

By PACIFICINC on 6/18/2019 at 3:08 PM. Helped by Ricky Gomez (GM that should have disclosed the damage) Hugo Alavarado (Good) Dalia Romerez (Good).

I saw a Q8 advertised on Ebay that caught my eye and it took 3 phone calls to the dealership to get someone to talk to me about it, I was told it was the on-line department and someone would call me back, I was told the vehicle was not at their location and someone would call me back and finally I spoke to the General Manager that stated it was his car and the deal was made. When I asked if the car had any damage or anything I should know about, I was told about the aftermarket items and I was invoiced and the 2019 Q8 was purchased..... being that I live out of state I used a enclosed transport company to deliver the car and upon arrival the small rock chip on the passenger side of the front window was discovered and the large rock chip and crack was on the driver corner of the windshield, I contacted the dealer immediately with photos and after a couple days was told that only the large and small chips were there and not the crack therefore they offered $1,000 towards the repair...... Mind you it is a $2,180.00 repair at my local Audi dealer as there is $800 of camera alignment/calibration.... How do you sell a highline vehicle at a franchise dealership and not disclose a damaged windshield and the car only has 3100 miles on it?????? If I had the opportunity to do it all over again SAN JUAN AUDI would not have a penny of my business!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By ruby.c5459 on 5/30/2019 at 2:01 AM.

We went in to Audi with no intention to buy a vehicle that day. Although upon talking to the salesmen Mr. Moreno and Mr. Leal which were very helpful and straight forward with the deals they had, and very knowledgeable of the vehicles they sale. We decided to go with the Q5 according to our needs and Mr. Moreno took all of our information and needs into consideration and was very successful in getting the perfect vehicle we needed. My wife and I came out of the dealership Audi San Juan with the Satisfaction and most important with the feeling of accomplishment in making a great deal on the vehicle. In addition we feel like we made good friends and felt we were part of the family of Audi San Juan, I will definitely recommend friends and family if they are looking for an Audi to buy Audi San Juan is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly people

By HHINOJOSA0 on 5/29/2019 at 10:37 PM. Helped by Octavio Rivas.

this was my second audi, it's a lease and the process went real smooth, their staff is very friendly and they didn't pressure me, show me 3 different options to choose from and I decided for the best option to fit my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied!!

By 96.gabrielreyes on 5/25/2019 at 6:08 AM. Helped by Ernesto “Titto”.

Showed the true meaning of Customer Service. Did EVERYTHING they could to make sure I was able to take home a vehicle that day. AWESOME!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi San Juan - Sharp, Competent, Helpful from A - Z

By DavidGuest on 5/21/2019 at 11:24 PM. Helped by Raul Garza.

We were in a "desperate" situation to replace a Toyota Camry Hybrid whose HV battery had failed and wanted something much nicer. After spending days researching and driving Mercedez Benz, Jaguars, Land Rovers, and Lexus...we found a Q5 that we loved at the right price and right everything. Great experience from sales person, finance dept, through service dept...Our next vehicle search will definitely begin right here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clean, friendly

By luistodd96 on 5/20/2019 at 4:26 PM.

The buying experience was easy, never felt pressured and staff were very accommodating to my needs. We were able to complete the purchase in a few hours

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By LICJORGEGUTIERREZ78 on 5/18/2019 at 4:07 PM.

Muy buena experiencia la gente muy amable y muy profesional, finanzas, ventas y todo el personal de la agencia audi san juan definitivamente los recomiendo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By ARA.CANTU14 on 5/16/2019 at 3:54 PM.

Audi at San Juan has awesome service that makes you feel at home. Thank you to Polo Ascencio and Leo Ascencio for helping me with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi 2019

By FGARCIA2007 on 5/9/2019 at 5:39 PM.

Excellent Service...love the security they give you at the dealer. Would return to purchase in the future. Employees do know what they are doing.

I would recommend this dealer.