Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

In and out, easy financials, great deal on a car.

By SCarAddict on 5/25/2019 at 7:30 PM.

In and out, easy financials, great deal on a car. I had a great time working with Taylor, and quite frankly the deal breeze through because of him, and I ended up with a smoking deal on a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Slocum

By MARIALE on 5/25/2019 at 3:19 PM.

I had a vey positive experience overall specially thanks to the ease of dealing with and the attentiveness of Bob slocum. He is professional, courteous, and fair. I never felt pressured to make any decision although I ended up purchasing a Q3 I am now enjoying a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and support journey

By Steven on 5/24/2019 at 6:33 PM.

I had a outstanding journey to get my new Audi E-TRON, vom the reservation to the time I drove away from the dealer! Andrei and Tenzin kept me up-to-date the entire time, informed me when the e-tron hit the port and when it was about to arrive at the dealer to make the test drive. It was a great experience for me and my wife having that positive impression with their attitude and personality. Looking forward to the next buy for the Q4 or GT e-tron. Thanks to both!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Exprience

By RAGHAVANDR on 5/24/2019 at 1:57 PM.

From test drive to price negotiation to signing contract and taking possession of the vehicle the whole process was smooth. Thanks! The entire process took less than four hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By MINHHATHI on 5/23/2019 at 9:16 AM.

Excellent customer service, we ordered our Q7. It was delivered to us as promised, Nader updated us of delay. We got the negotiated price. However, the paperwork took too long at delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought s3

By mjfalcone on 5/22/2019 at 9:25 PM.

Sales person Taylor was super friendly, knowledgeable (yes I tested him as a car enthusiast) and fast. No pressure buying experience. Nothing more to say one of the better dealer experiences I’ve had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RB Q5

By RICHBALOGA on 5/22/2019 at 1:01 PM.

Had difficulties deciding on the color (my wife was at lunch with a friend). Tension was very patient. Andrew was very knowledgeable. Jana was very efficient processing things quickly (usually the worst part).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good to go

By plee1828 on 5/22/2019 at 12:02 AM.

The dealer did their job well enough and got me out in a timely manner. It was one of the painless car purchases in recent memory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great leasing deal

By jgettleman on 5/21/2019 at 10:48 PM.

This is our third Q5 leasing through Audi. Tenzin was really efficient in helping us locate the car we wanted. It’s always been an easy leasing process with Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By SBKAPAI28 on 5/21/2019 at 10:46 PM.

Awesome experience at every level. Sales, finance- all went smoothly. This is our third Audi lease! Andrei and Tenzin were patient and helpful. The assustants were also super helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Rain day Bright Spot

By Charles on 5/21/2019 at 1:27 AM.

Bought my new 2019 Audi A6 right off the lot - very clear pricing and financing options. Taylor had to make a few runs in pouring rain to get the right car and after a fantastic test drive getting it prepped for me to drive home while I finished the paperwork. The weather and the experience were both bright spots on a very rainy day. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Bonnie on 5/20/2019 at 3:24 AM.

Very patient in the selling process. I’ve purchased here before and great customer service. I would definitely purchase here again. I felt valued as a customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Sales Dept

By CaroG on 5/19/2019 at 8:25 PM.

We just went to Audi Stevens Creek to purchase another Audi. We met with Nader Djomehri and he was very patient and knowledgeable. We left the dealership with a new Q8 and are really happy with our overall experience. Rachel Fuentes guided us through all the paperwork and had some pretty good advice to give us. Thanks to both Rachel and Nader for another great experience at Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and Personable

By tguster001 on 5/19/2019 at 7:04 PM.

Alfredo Velazquez knows the product and was very helpful all of the way through the process. He made ours a great buying experience. We’ve been to Audi Stevens Creek before, and Alfredo is the best so far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pleasant purchase experience.

By FLOVELAND on 5/19/2019 at 7:03 PM.

Sales consultant Jimmy Shah was awesome. Extremely knowledgeable, friendly, patient. Made the whole experience pleasant. We came to the dealership twice and test drove two models on both occasions. Jimmy was very helpful both times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great patient service

By altroute on 5/19/2019 at 6:57 PM.

It took us a week to decide and test drove multiple cars with wide range, but Tezin and his team was super patient and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prep for next lease

By Jair on 5/19/2019 at 3:37 PM. Helped by Sarah from service has been my service advisor who I trust with my eyes closed.

Audi Stevens Creek has always been the best car dealership period. Since my first visit, I have found answers to my questions and a great customer service. My current lease is expiring and getting ready for my next lease there. Thank you for such an amazing reception we have received all the times

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fast and efficient.

By rhubbard237 on 5/18/2019 at 4:19 PM.

Very efficient. I bought out a prior lease. All the paperwork was waiting when I arrived and we moved quickly. The process went very smoothly and the dealership handled all the DMV papers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi S5 Sportback purchase

By BELCHERJA on 5/16/2019 at 9:14 PM. Helped by Concepcion.

Thanks to Mark and Rachel at Audi of Stevens Creek for making the purchase of my S5 Sportback a fantastic experience! From the vehicle being ready, to finance options, everything was flawless. I also had my windows tinted and the service center provided a loaner car while that is done. Thanks for exceptional customer service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service

By CLauth on 5/16/2019 at 8:52 PM. Helped by Frank Garcia.

Up until yesterday I had never bought a car myself. I also do not have much credit history. Throughout the process of looking for vehicles and financing, I did not receive much information or assistance from anywhere in the industry to help guide me through the decisions I was going to be making. It was a bit discouraging to say the least. I liked Audi as a vehicle, and The Stevens Creek Audi dealership provided a professional and informed customer experience, different from anywhere else I had been. Overall, my experiences with Audi SC, Hamid, Frank, and Rachel were excellent.

I would recommend this dealer.