Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By AudiBuyer on 12/7/2018 at 4:21 PM.

A great dealership - clean and well organized. Lee Canupp, my salesman, was very knowledgable and straight forward. I will definitely return for service and for another car when the time comes

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unprecedented Experience

By String on 11/30/2018 at 12:42 PM. Helped by Karla Lewis.

S Stone & Karla were so awesome during the buying process that I almost bought the vehicle sight unseen & I Live 9 Hours Away. Awesome Experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealership and deal!

By Bobby on 12/1/2018 at 2:01 PM.

Dealership was clean, professional with a good selection. Even better was our sales representative Rodney Jackson " working with our numbers" was awsome. I go where I need to get the best overall deal "in state or out". Thanks Rodney.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

First Jaguar vehicle purchase

By Mjrleag on 12/1/2018 at 4:11 AM.

From the first encounter I had with Rodney Jackson I could feel his enthusiasm and confidence in the Jaguar brand. I test drove several models, two sedans and one SUV. Rodney thoroughly explained the car specifications which helped to weigh the pros and cons. I decided to purchase the Jaguar E Pace. I appreciate Rodney's superior customer service with buying my first Jaguar and last car purchase before retirement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I ever had

By Octavia on 11/27/2018 at 6:45 PM. Helped by John (the manager).

I love how helpful John was and even the patience he had with me. I will be sending some of my friends to him in the near future. John is a perfect example of what is expected when you walk into a luxury dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Understood what we needed

By Beach on 11/13/2018 at 4:05 PM.

Salesman took the time and paid attention to what we needed versus what we thought we wanted. Also spent extra time over a number of days to contact us about questions and features that we liked. Not high pressure and seemed genuinely helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

John and Checkered flag Audi are great!

By TRDavis on 11/27/2018 at 1:24 PM.

I just purchased my second Audi in the last 8 months and John was involved with both purchases. He is friendly, knowledgeable, and professional. I wouldn't hesitate to purchase another car from John in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Arwinkler on 11/24/2018 at 2:54 PM.

I have to be the most indecisive person I know. Mr. James House was so patient with me even though I kept him occupied from 11am-6pm. He reassured me that this purchase is what I wanted, and I’m glad he did. I love this car and always dreamed of owning one. I would recommend purchasing a car from this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super experience all the way around

By Dreamcar22 on 11/24/2018 at 1:13 AM. Helped by John Agnes, Leslie Snyder.

Mike and the team John and Leslie were great. Mike took his time explaining everything and answering all my questions. Super helpful, thank you for making this a great and exciting purchase for me. I would recommend him to anyone. Thank you for the great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ambassador of Value

By scotp71 on 11/23/2018 at 10:23 PM.

I arrived at the dealership with a few pre-owned vehicles that I wanted to test drive. I pulled into the lot and began getting familiar with the vehicles of interest. Shortly there afterwards Mike Lupia greeted me and I was determined to take control of our conversation. This is, however, how you're supposed to get the best deal, right? Anyway, Mike was very friendly and listened to my "demands". He was very accepting of them and we were able to get everything in order and we were off on our first test drive. We drove 3 vehicles that day, the last vehicle was showing a low tire warning and I felt a little shimmy when we got up to speed on the highway. Mike offered to get the tires pumped up and I would be able to drive it again later. He called the day we had agreed, but I was unable to that day. I stopped by 2 days later with my wife and James met us and help us in locating Mike and getting us started on our test drive of the Acura, saving Mike the time. Thanks James. We drove the car and while the shimmy was gone, and we both liked the car, we just weren't in love with it. So I shared our feelings about the car with Mike and were preparing to head out. Mike asked if he could take a look at their inventory for something else that might fit our "demands". We weren't in a hurry so why not. Mike pulled up the inventory and we went through the list when we came upon a Mercedes - the salesman in the space next to Mike, I think his name was Steve, mentioned a Mercedes that was just traded in. We took a look and we immediately thought this was more of what we were looking for, but I was pretty convinced it was out of our price range. However Mike was able to find us a vehicle well within our budget where we were able to add some additional protection and out the door within our budget. Everyone offered us coffee, water and snacks. Even though I wasn't buying one of the high-end new cars, I was treated like a VIP from Mike and everyone I ran into. Thanks Mike for being my ambassador of value - getting me into a luxury car at a price I could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service!

By Bozegirls3 on 11/22/2018 at 7:13 PM.

Lee and the Audi team are fantastic! We set up a time to test drive and from there we were off. The process from start to finish was less than a couple of hours. Totally recommend the dealership and Lee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience!

By Lork757 on 11/21/2018 at 11:51 PM.

I’d been planning on buying a Land Rover when it was time to get rid of my mini van. I went to Checkered Flag Land Rover and met Rodney Jackson. He was the perfect salesman for me And made my buying experience a pleasure From start to finish. I took several models for a test drive and Rodney was very knowledgeable about each car. I wound up choosing a certified used 2016 Land Rover Sport and I couldn’t be happier! Rodney was patient during my multiple test drives, answered all my questions by phone immediately and gave me Confidence in my choice of vehicle and Checkered Flag. I would highly recommend Rodney and the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great experience!

By JHouck on 11/21/2018 at 7:40 PM.

John was very accommodating and enthusiastic about the product. He was very knowledgeable about the vehicle I was interested in and was patient and thorough throughout the entire experience. His positive attitude and attentiveness made me a customer. I really enjoyed having him as my Audi sales representative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Satisfaction

By LCSWTN on 11/20/2018 at 12:21 PM.

I have had positive experiences leasing two cars from Audi from Checkered Flag! The salesmen go out of their way to assist their customers and ensuring they get a great deal!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Nice ending to a rough situation

By Ksmcmahon1972 on 11/19/2018 at 9:41 PM.

After having my car stolen and totaled Checkered Flag reached out to me regarding my previous purchase and I found this particular Audi that I wanted to test drive. Not really having any intention of buying immediately or thinking it’d even be possible with an outstanding car loan the salesman and manager came through for me. Professional, courteous and friendly as could be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience at Checkered Flag Audi

By Seamus18 on 11/18/2018 at 10:37 PM.

Lee helped us choose a new car when we were looking into different options to accommodate our growing family. He was very patient, knowledgeable, and genuine throughout the whole process. We highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Steve Stone - exceptional salesman!

By mlnaka97 on 11/17/2018 at 12:29 AM.

I found a certified pre-owned car I was interested in and sent an online info request. Steve replied almost immediately, and thoroughly answered my lengthy series of questions about the car's history, maintenance costs and history, and warranty information. The only negative comment was the length of time to get through financing, but it was a busy evening and I ended up being 3rd in line. After I bought the car, Steve helped me find the part number for an accessory I wanted, and also was involved in my first service call. I haven't owned the car very long, but he truly means it when he says he's with you for the life of the car. Steve is truly committed to customer service and it's been a pleasure working with him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was an awesome experience

By Tony on 11/12/2018 at 6:08 PM.

I give Mr. Lee an overall 10, he was very knowledgeable and a true professional. A clear cut above the rest. I think the dealership would be more prosperous if they name it after Mr. Canupp thats how great he was!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love audi Virginia Beach, VA and Steve Stone is the best.

By Fran on 11/10/2018 at 2:19 PM.

I received the most professional service from Steve Stone and the everyone at the Audi dealership. Not only did I get a good deal but everyone including Management was very engaged and helpful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very professional and courteous experience

By Kay2018 on 11/10/2018 at 1:14 AM.

Good knowledge and communication about Audi choices and financial deals. Sales person nicely explained technical features and vehicle advantages over other makers Offered suitable financial package and warranty options

I would recommend this dealer.