Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

"WORKMANSHIP".

By elet on 4/7/2019 at 2:59 PM. Helped by Barry L Rowe.

Last time when I had an oil change, they did not put enough oil and I had to com back. This time I paid $ 69.95 for tire rotation. According to the invoice, they rotated and balance tire, but do you think they checked the tire PRESSURE-NO!!!!!!!!!!!! So the moral of the story is when you com out of Audi dealer in Warwick, RI, always check their WORKMANSHIP.... Thank you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My awesome experience with Audi

By Watt on 8/4/2018 at 10:13 PM.

Rodney was awesome, I would definetly recommend him if your looking for a new car. Very professional and not pushy, he is the best !!! So make sure you go see him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Phenomenal customer service from a "TRUE PRO", Bill Hunter

By Jim Maymon on 12/6/2016 at 12:53 AM. Helped by Bill Hunter.

We were in the market for a new car. Bill was very welcoming and supportive right out of the gate. We considered many options and other manufacturers and models. Bill knew this and was extremely patient and understanding with us as we asked many, many questions. So many other dealers applied pressure tactics and were impersonal. Not Bill, he was all about what worked for us. I think I went though a couple of Audi models and multiple test drives before finally landing on a decision. We absolutely love the car, the dealership team was great, but what sealed the deal for us was Bill, hands down. I strongly recommend you go to Audi Warwick and ask for Bill..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular experience with Bill Hunter

By chelsea_mencio on 11/3/2016 at 3:09 PM. Helped by Bill Hunter.

Bill Hunter is a Brand Specialist at Audi Warwick and was phenomenal to work with! He was very efficient and responsive. Not only was he profoundly knowledgeable and helpful during the sale process, but has been consistently helpful over 3 weeks later with questions on my end. In the rare circumstance he didn't know an answer to my question offhand, he immediately followed up via email with an answer. My family and I really appreciate all of his efforts and how personable he was! It made the deal a very easy process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great experience with Bill Spencely!!

By Jay on 7/1/2016 at 9:43 PM. Helped by Bill Spencely.

Bill Spencely is my service rep! He's great!!! Always responsive and helpful...he offers sound, honest advice,and always is efficient, professional and courteous. My current car is the 2nd Audi I've owned since 2008 - Bill has been my service rep for both, and if I own another one someday, it won't happen without Bill! Audi builds very nice cars, and Bill makes sure that keep them looking , and running, great. Thanks!!

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
2   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Online service scheduling is a joke

By eschenck on 6/26/2015 at 5:53 PM.

Every time I've tried to schedule service on their website, no one has ever gotten back to me. I've attempted this three times now and it's always the same. What is the point of offering online scheduling if no one's monitoring these requests? So incredibly frustrating and of course damaging to the brand.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Inabilty to provide a decent loaner car.

By Padro on 2/26/2015 at 3:41 PM. Helped by Barry Rowe Service Adviser.

Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and other series engine related problems. We were told they had no courtesy loaner vehicles and sent us to Hertz Rental. The only mid size car available at Hertz was a Buick that smelt like marijuana and cigarette smoke 2 others available vehicle were compact cars . I discussed the car loaner issues with a service manager named Barry who was rude and condescending who made NO attempt to try and secure a clean comfortable comparable vehicle. I find it hard to believe that a car owner driving a high end luxury vehicle with car payments close to $ 600.00 per month should ever have to be placed in a dirty car or a compact vehicle .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jonathan did a superb job with a long distance transaction

By Robsacem on 1/8/2015 at 2:32 AM. Helped by Jonathan Trant.

I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultant was important. His great communication skills put my mind at ease on this substantial purchase, and his follow up was perfect. He let me know about the vehicle's condition in great detail, and made the negotiation process very easy. He recommended some transportation options and made sure that the vehicle was clean and ready-to-go before it was even loaded on the truck. As soon as it arrived, the condition was exactly as described by Jonathan. I couldn't be happier, thanks Jonathan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2008 Audi S5 noise in steering column.

By KenRidley on 4/16/2014 at 7:59 PM. Helped by Bill Spenceley.

Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a clicking felt in the wheel, while the car was under warranty. At that time the problem could not be duplicated. Returned the car to Bill. Once the car cooled the noise was detected. Since the car is now out of warranty, but with only 28,800 miles, he was able to split the cost of the part with me.The replacement was done quickly and correctly. Alined all four wheels. Left the dealership with a smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I responded to an ad the very first day I saw online for...

By Ashhos on 10/21/2012 at 5:17 AM. Helped by Rodney Girouad.

I responded to an ad the very first day I saw online for a used Honda Accord and I was fortunate to be assigned to Rodney. I told him I live in NYC about 3 hours away and that did not deter him. He sent me pix of the car within 15 mins from his cell phone. I hesitated for a few days cuz the car was priced over $4K from my budget of $25K.He kept in touch with me over several days and eventually we settled on an agreed price. I drove to the dealership with my trade-in fearful I'd have to return to NYC with a lowball trade-in offer but that was not to be.I was given a fair and reasonable price for my trade-in and he stuck to the quote I was given over the phone for the Accord.There was no bate and switch. They did not force me into anything. Everyone was pleasant from the receptionist, to the sales manager, Jason Burley,and the Finance Manager Mr. Hok. They accepted the financing from my credit union which other dealers in NYC did not want to be bothered with like SI Nissan and others.The most surprising thing that happened ,after the sale was completed and all legal papers were signed off, was Rodney sat with my family and explained the features of the Accord even though he's an Audi salesman.We were very appreciative of his gesture because it was a long ride back to NYC with an unfamiliar car. The dealership is immaculate and, all together, a pleasant experience.Check them out.

I would recommend this dealer.

Overall Rating

3.3  

1   Customer Service
5   Friendliness
2   Overall Experience
5   Quality of Work

I've owned my A4 S-line for about a year now. I...

By diabloz83 on 10/19/2012 at 3:43 PM. Helped by Tom Vincent.

I've owned my A4 S-line for about a year now. I originally went here to test drive and purchase an S4, and after dealing with Tom, and attempting to negotiate a price, he never would call me back after leaving several messages. The car I owned now happened to come in to Fall River, so I went over there to buy it. I purchased the AudiCare package, and I take it to Warwick to get serviced as it's the most convenient location. My first service was in February, and then I was told that the back-up camera (which wasn't initially installed due to supply problems from the Japan Earthquake) was in inventory and would be ordered and I would get a call in a couple weeks to come in to have it installed. September came around, it was time to get my next service, and still no call. I called to schedule service and see if I could get the camera installed, and they had to order it and would call in a couple weeks to set and appointment. A month went by and still no call; I had to call (the part was in) and get the appointment scheduled. Now I need a weather strip replaced and guess what, it's on order and I was supposed to get a call within 2-3 days. Its now been two weeks, and I guess I'll have to call again to get anything done. They have a nice dealership, and the employees all seem friendly enough, but their customer service is absolutely atrocious. If I didn't like the brand and the car so much I would be done with these guys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rodney proved to be very knowledgeable of his products....

By svamvakis on 9/27/2012 at 11:45 AM. Helped by Rodney Girouard.

Rodney proved to be very knowledgeable of his products. He is extremely personable and very patient in dealing with our questions. His availability to us to answer our after sales questions is also commendable. We are recommending the dealership and Rodney to all of our friends. Carolyn & Steve Vamvakis

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had work done here. Bill was very good at assisting me...

By ayacucho on 9/20/2012 at 3:27 PM. Helped by Bill Spenceley.

Had work done here. Bill was very good at assisting me and getting everything done timely and correctly. Had to have tires replaced and wheels repaired.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Purchased a CPO Audi. I had questions about the...

By ayacucho on 9/20/2012 at 3:24 PM. Helped by Steven Serpa.

Purchased a CPO Audi. I had questions about the condition of the wheels and some of the tires. I was told by the salesperson that both wheels and tires met certification. I purchased the car and subsequently brought it to my local Audi dealer. They immediately stated that neither the wheels nor tires met certification. I went back to Warwick and eventually they agreed to correct the problems. The problem was that their certification process missed these obvious problems even after I pointed them out to the salesperson. Had to travel a long ways to their dealership to have problems corrected.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went by to look at the new Allroad one morning and Barry...

By casbahjive on 7/19/2012 at 1:39 AM. Helped by Barry Bryant, Jason Burley, and Sophion Hok.

Went by to look at the new Allroad one morning and Barry was the first to greet me on the lot. He was pleasant and knowledgeable without the sales pressure. Came back in with my wife and wanted to test drive the Q5 and Allroad. We decided on the Allroad. Told him we would get back to him in a couple of days. Again, no pressure or gimmicks. No "what can I do to get you a car today" nonsense. Bottom line, I negotiated with Barry and his manager Jason on a price for the car and trade in via e-mail. It was smooth and to the point and we all agreed on the terms. When I came back in for the paperwork, Jason introduced himself and thanked us for our business and offered his assistance on anything. Met with Sophion for the financials and it was a done deal. It was easy and hassle free. Barry was very accommodating and professional and would recommend him when looking at an Audi. Good experience all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Employees make the difference! Like so many of the...

By kpickell on 3/11/2012 at 5:38 PM. Helped by Jonathan Trant.

Employees make the difference! Like so many of the reviewers have stated, Inskip had a less than reputable reputation. Obviously, they have the product but the sales practice was evidently lacking. In my opinion, all that has changed having just purchased an Audi A7. My salesman, Jonathan Trant, should be an example for others to follow. Jonathan was very informative but never pushy. Not once did I feel he was anything but informative. The delivery went smoothly and a follow-up call was made. If you're shopping Audi give Jonathan a call, you won't regret it.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Barry Bryant: Let me start by saying that Barry Bryant is...

By Aspire311 on 12/29/2011 at 1:26 AM. Helped by Barry Bryant, Joanne Moniz & "Santa Claus" (finance rep).

Barry Bryant: Let me start by saying that Barry Bryant is the epitome of what a great car salesman should be. The man should be held up as an example for ALL car salespeople. He was a class act professional and dealing with him was an absolute pleasure. I received red carpet treatment by him and would definitely do business again in the future with him at ANY dealership. 5 out of 5 stars!! Joan Moniz: professional and a pleasure to deal with. Knows her stuff. 5 out of 5 stars! "Santa Claus" (Finance Guy) as he introduced himself to me (really???) was another story. The sad part here is I cannot recall his real name as it took me being 6 months away from this transaction before I felt I could write a "fair" review on it. This guy was a condescening, unprofessional peice of work and I cannot believe that Inskip would employ such a waste of space. I actually walked out in the middle of our interaction with the intent of never returning to Inskip again. If not for the fact that they had the only vehicle I wanted within 500 miles AND because Barry, the salesman was the best of the best.. I went back and purchased the car. This of course after making arrangements to never have to deal with "Santa Claus" again. Whaat a peice of work this guy was!! 0 out of 5 stars!! In the end the joke was on me. After holding fast on the trade in value of my vehicle .. I received in the mail 4 weeks later.. a letter from Inskip offering me twice what they gave me on trade in. Really???? Overall rating came out to be a 3.. when I take Barry and Joanne who each rated 5 and the finance dude who was a ZERO.. it brings me to middle ground overall rating the experience as a whole as a 3.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Quality of Work

WoW If I read all the reviews it sounds to me that the...

By Steve6970 on 10/25/2011 at 1:59 PM. Helped by DAVE SORAFINE.

WoW If I read all the reviews it sounds to me that the Inskip Audi or Penske Automall sales reps write their own reviews which wouldn't surprise me at all as the people there are arrogant. Sorry I didn't have a very good experience. I am an Inskip customer for the last 8 years and was in the market for a Audi Q5 knowing that that car was the hot item. Inskip didn't have a lot of Q5's on the lot. My wife and I stepped into the Audi dealership and from the moment opening the door until closing we felt we bothered Dave S. the sales rep. Even though nobody was in the dealership (customers). Dave was arrogant and we got the feeling he didn't want to sell us a car. I gave Dave S. the exact specs for the Q5 I wanted he looked the Inventory in New England and couldn't find one. So I asked him if he could order surprise surprise he says he couldn't. After asking Dave repeadetly he let me wife sit in one of the Q5's .... Great.... (never offered a test drive) He asked me what I wanted to pay for the car so I gave him my number (big mistake) he came back with his number and we were US $ 1'000 off. Now the amazing statment from Dave S was...with the Q5's I really don't have to negotiate a price WoW again... Inskip/Penske Automall PLEASE send your sales reps to training it is worthwile the investment. For me NO MORE INSKIP.... I have choices as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My overall experience with Audi Warwick and Rodney...

By valleycm on 9/28/2011 at 11:39 AM. Helped by Rodney Girouard.

My overall experience with Audi Warwick and Rodney Girouard was exceptional. Rodney was extremely helpful and was able to answer all my questions and support all of my requests. The service has been fantastic. At no time did I feel pressured. They made a great deal with me and were willing to negotiate. The Manager Raphael and the Finance Manager Sibohan were also excellent.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Growing-up in Rhode Island, Inskip or now its the Penske...

By Sedc on 9/24/2011 at 3:51 PM. Helped by Rodney Girouard.

Growing-up in Rhode Island, Inskip or now its the Penske Automall - has always had an unfavorable reputation. Known for arrogant sales staff; unsatisfactory and expensive service center; and far-from-honest business practices, I was very reluctant pulling into the parking lot. However, I was looking for a certified Audi in Rhode Island and there aren't any other dealerships that have them. I was pleasantly surprised with my initial interaction with Rodney Girouard, a sales person at Audi Warwick who happened to be working that day out on the lot. Although it took me a couple of months to finally make my move and to trade-in my car that I loved for a newer Audi A3, I found Rodney's approach with me and sales style a pleasant one. Rodney was patient and kept me briefed on the inventory coming in and out of their lot. I believe, I received a fair deal for my old car and new car. It seemed as though Rodney went to bat for me for not only the price but for a couple issues with the car which needed to addressed by the service department before we "closed the deal". I would highly recommend for anyone looking to buy an Audi in the Rhode Island to seek-out Rodney Girouard.

I would recommend this dealer.