Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.1  
Friendliness
2.6  
Overall Experience
2.1  
Price
2.7  
Quality of Work
2  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

False Advertising

By Unhappy Customer on 1/3/2017 at 3:46 AM. Helped by No idea but made one initial call there and have heard from no fewer than 8 different people..

Drove 40 miles to dealer to see an advertised car that was "sold last night" - although I scheduled the visit for a Tues morning and got no fewer than 4 phone calls from sales staff early Tues morning before I drove out to see the car. Everyone in the building knew I was coming to see a Honda CRV. Once I got there- "I have bad news and good news - good news is I have a lot of cars I can show you, bad news is I sold that CRV last night." DISHONEST and insincere, slime. Slime. Did I mention slime? I had to walk through a huge cloud of cigarette smoke to get in the place, too. It's been 3 weeks and I still get calls from them despite asking never to be contacted.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemon and Disrespectful Manager

By Ignored77 on 12/3/2016 at 2:07 PM. Helped by Sly Martin, Mike Murphy and Jeff Haynes.

On March 5, 2016 I purchased a 2010 Chevy Equinox from Auffenberg Ford in Belleville, IL. A week having the vehicle, I noticed that the vehicle makes load roaring noises while in motion, every time I start the vehicle, it knocks for five to ten seconds, the wheel bearing on the front passenger side was never replaced by them before selling it, and the O2 sensor was never replaced. The O2 sensor was just reset by Auffenberg Ford's service department to buy time. It took two months and twenty-one days for me to receive the title that was "so-called" delivered to my home (which it was not). I called Auffenberg Ford in Bellevile numerous times and was being told that I could have a manager contact me. Needless to say, no one ever called. On April the 8th 2016, I made several calls to the location about not receiving my title during the process. After not receiving a call back from the Finance manager that entire day, I drove there to get a result of the matter. Immediately when the finance manager saw me, he was in a panic running with his neck cut off. He (the finance manager) put a Dealer plate on my vehicle to buy time. On May 21st 2016, I drove to Auffenberg to pick up my title (finally). After I got the vehicle inspected that same day at 9 a.m. twenty miles after driving off of the inspection locations lot, my engine light came on again. I immediately called Auffenberg's service department and complained about the light. I had to make an appointment to bring it in for service not once, not twice, but more than five times. The engine was on due to the bad O2 sensor and mass oil consumption. After to going to the service department unannounced in July, the service rep told me that he would have a manager call me about taking care of the situation. Every two weeks, I called the location asking to speak to a manager. Each time I called, I was told that someone would call me. After contacting the BBB (Better Business Bureau), I finally spoke with Mike Murphy who stated that he was the Regional Manager on November 18th 2016. Mike Murphy stated that he wanted to make things right by fixing everything on the vehicle or worse case scenario put me into a different vehicle. He stated that he would call me on the next day. Mike DID NOT call. I made a trip to Auffenberg on Tuesday morning at 7:30 am to find out getting put into a rental that he is currently paying for out of pocket. He apologized stating that he was busy but the vehicle would be ready 11/25/2016 or 11/28/2016. On 11/23/2016 I received a call from Gary the Service Manager stating that my vehicle was ready. Comes to find out, the wheel bearing in the front left and the O2 sensor was replaced, but I would have to take it to the Chevrolet dealer in St.Louis, MO on Olive. I asked why do I have to take it and not the company. From then I was passed on to a person by the name of Jeff Haynes which is the actual Regional Manager and Mike Murphy who stated that HE was the Regional Manager. Jeff took the dealer plates off of my vehicle and expected me to drive with no plates on it risking getting tickets without it being registered because of the engine light being on. I have been getting the run around since day one and was told not to contact Mike Murphy because Jeff Haynes was my "Point of Contact". On 11/29/2016, I received a text message (unprofessionally) from Jeff Haynes stating he wanted to speak with me about my vehicle. I called him back asking when will my vehicle be ready and was told that there was one big problem. The catalytic converter was bad due to the O2 sensor from the beginning in which I have been complaining about and was being ignored from the company. Jeff Haynes stated that they are going to charge $1199.99 to $1499.99 for a NEW catalytic converter. I was and still am angry about the result that could have been resolved from the beginning if it was not pushed to the side by Auffenberg Ford in Belleville, IL. I pray that this detailed description will resolve this issue because I was sold a Lemon from them and being swindled.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY FROM AUFFENBERG!/Incompetent service dept.

By william1972 on 11/22/2016 at 7:11 PM. Helped by charlie kohler.

I bought a used car at the auffenberg in Belleville, il. on 10/30/16. they say they do a 120 point inspection..well, i'm driving down the road a week later and the skid plate falls off and drags the road. I took it to the service department, being a mechanic for 20 years I could tell they were incompetent as xxxx. I really didn't want them touching my car. He said he would talk to the manager and get the parts ordered and call me when they came in. I got a call and he said it was my fault they cant put a skid plate back on right and i'm responsible for buying it. I wouldn't spend another nickel there..buyers beware, STAY AWAY FROM AUFFENBERG!!

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Auto Butler

By Sho on 10/28/2016 at 7:29 PM. Helped by Auto Butler.

On October 26 2016 I took my 2015 SHO in for Auto Butler treatment and when I picked it up a significant ding was reported on the right rear fender.Prior to that there wasn't, a mark on the car. I was informed that they were not able to schedule repair until November 14. I find this visit totally unacceptable. The additional service required was due to Quality of workmanship. It was not a problem until I took it to the dealer.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Car ran less than 24 hrs

By Rob B. on 10/14/2016 at 7:36 PM. Helped by Ron -Sales Manager.

Purchased 2008 Lincoln (used). Car stopped running less than 24 hrs, Auffenberg will not fix the vehicle even though I purchased the best warranty offered. I am DISABLED VET AND A SENIOR CITIZEN. I don't have money to fix the car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Money suckers

By Nicolefwagner on 9/9/2016 at 6:19 PM. Helped by Gary Holtgrave.

my husband an I purchased a Ford Explorer sport track from auffenburg. We bought the highest warranty you could get. I didn't want anything happening down the road and not being able to fix it. So we go the expense warranty. They said his wheel bearings were loose. So we went ahead and sent it up to get fixed. It was $100 deductible. Sounds fine. Then they tell us that the nuts on the wheels need a key to come off( we bought it there, no one said anything about any key) they charged us over $300 to take off the nuts. Not including the deductible.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

A waste of time

By Joy93 on 7/12/2016 at 6:18 PM. Helped by Sly Martin, Bill, unknown.

My fiancé and I went to Aufenberg Ford in Belleville, IL to look at a Chevy Cobalt I found online and set up an appointment to test drive. Once I arrive to the dealership my senses told me the place was sketchy. I walk in to meet with a salesman about the car. A salesman asked me what car was it and another workerwho was nearby said the car had been sold the evening before. This made no sense because I called the afternoon before to set up a test drive. So he says he will be back to go and check. When he come back he says it hasn't been sold but it is in service (needed fixing). That didn't make sense to me when they told me it was available the day before to test drive. Well, this was about the 3rd red flag when I decided I didn't want to do business with them. My fiancé talked me into looking around to see their options. They didn't have many of my interest. The Salesman told me I still had the option to get the Chevy once it was fixed. I would be an idiot to get that Chevy. Moving forward, I found a red Ford Fusion and black Ford Focus. I wanted to test drive them both. I test drove the fusion first, I liked it. I asked to test the black focus next and he said they had to unlock the car because the keys had gotten locked in the car. Time later after waiting he says "well to be honest (with a smile) we had to give it a jump the other day. It had cut off." 4th flag!! I asked him what else was he hiding. If I bought the red fusion I tested what would be wrong with it, it seemed it was something wrong with every car there. Then, I decided I would buy the red fusion. I went back to the dealership the next day to get it. After majority of paper work was done I met with the finance guy Bill. We signed paper work and things were finalized. Well atleast I thought they were. I get letters from the loan company about the loan, which said I didn't get it for some reason. I called Bill the finance guy and asked about it. (It was hard to get in touch with him), I had to relay message after message and he finally returned my call. He said that we had to do a WHOLE new contract for the loan. Something must have went wrong within the negotiating between Bill and the loan company. I told bill i only had two days out of the week I could make it up there. Due to other priorities, my fiancé and I could not make it until the following week. I called on that Tuesday to see if he would be there and he was not in that day. So I left a message with someone to let him know I could not come in until Thursday. He called back saying in a nutshell that I HAD NO OTHER CHOICE but to come in on that Wednesday or we did not have a deal. However, paper work was eventually signed. Two and a half weeks later I received another phone call about needing to sign MORE paper work because of a mistake by the guy handling our financing. OVERALL REVIEW: I'll give a 2.5 out of 5 rating on service. And a 2.5 on business. I felt overly pressured by the salesmen and he showed frustration as I made up my mind on my decision. The finance person could have been more on top of the loan portion. Be carful and pay close detail to the car because they may try to see you one that will need service the next day. There are other GREAT car dealerships in which I recommend giving a try first.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible All Around

By jleighty on 5/26/2016 at 1:49 PM. Helped by Ronald.

We went to the O'Fallon location looking for a specific car from the website, when we got their it was in service. The salesman quickly tried to get us too look at other cars, (one of which my husband who has a degree in automotive technology refused to test drive stating the brakes were in such poor shape it wasn't even safe to drive) stating the one we wanted to see had 6 owners and basically wanted to talk us out of the car. We humored him and looked at a couple other cars. We find another car on the Belleville lot we wanted to look at, we met him down at that lot test drove the car. We were interested in the car we to negotiate and of course we manged to pick one of the 10% of the cars on the lot that they didn't have any "wiggle room" on. The car was listed online at $8888, it was not worth even close to that, the antenna was broke off, the power mirror adjustment didn't work, it had several imperfections on the body, it had 10,000 miles over average as it was a prior rental car and had been in a previous accident. We were ok with all of that, but were negoating the price based on that and the research on the car's value we had done. The salesman finally agreed to take out offer to the sales manager after stating "he could us a good laugh". He then come's back with the "invoice" of what they paid for the car and stated they didn't normally show this to customers. According to the invoice they paid $6000ish for the car at auction and did around $2000 work of work on the car (with everything we found wrong I don't see how that was possible). He them claimed the service center was union and those guys don't work without getting paid, I tried to confirm that they were in fact union with the service and was unable too. Also the salesman then attempted to tell us his O'Fallon lot had better quality cars and we should pick something from that lot. It's all the same dealership why would you say something negative about one of your other locations? In the end we were able to find the same car in almost new condition, 10,000 less miles, no accident, and one owner. and a year newer at a competitors dealership for the same price as Auffenberg's asking price.

I would not recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Service dept

By marknelson on 5/19/2016 at 5:26 PM. Helped by Lucas/Gary.

Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my deepest apologies

By tjvbf on 1/5/2016 at 3:56 PM. Helped by Shaun Stinnett.

Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe the situation would have been resolved if I would have contacted you first. Shaun Stinnett, you committed to providing me with the highest level of service because you believe your customers deserve the very best. You definitely showed that Auffenberg is dedicated to their customers and wants to make sure everyone is satisfied. I bought my very first car at Auffenberg in 1987 and now my son has his very first car from Auffenberg and we plan on continuing our purchases with you. Thank you so much for all you do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The car I wanted for the price I needed

By Autumn72995 on 11/1/2015 at 6:04 AM. Helped by Jerome West.

I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, but stayed after hours to get me in a 2014 fusion for the price that other dealers wanted me to pay on a 2012!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Price of xxxx

By Pissed OFF on 7/25/2015 at 10:05 PM. Helped by Ricky Greer and Jeff Haynes.

My sales person was Ricky Greer. Fast talking xxx!!! My mistake I signed the paperwork and the car was in the shop I was told that there was minor issues like spark plug pads that needed to be replaced. Even got the word of Jeff Haynes who is the general manager of preowned that everything would be taken care of!!! So, finally I received the car and the peice of xxxx wouldn't turn over. Now, the a/c went out and it seems as if it doesn't want to turn over again!!! My experience has been horrible and it seems a mans word doesn't mean anything anymore!!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE will never buy another car from here

By megz797 on 6/17/2015 at 10:07 PM. Helped by Tiffany was all I ever got to speak with even though I asked for a manager twice.

Took my van in on a Monday morning to have it serviced. The brakes locked up and pulling into my driveway the tires were billowing smoke! Due for 9 month maintenance so perfect timing.....so you would think. They had the van for 2 1/2 days, drove it 75 miles and end result tell me they can find nothing wrong with it (even though I was told brake pads and routers were shot to xxxx and they were only 7 months old) Told that my warranty would not cover the repairs only because they couldn't figure out how it happen in the first place. Given a reason they would have covered all of it. So I am out $400 for repairs that should have been covered, 75 extra miles on the van for no reason (they drove it from Belleville all the way to New Baden!) and am returned the van with the E light on no gas to be had in the tank. All they could say was "I so apologize you can drive back up here and well put a few gallons in" How the xxxx am I suppose to drive up there ON FUMES!!! If I could sell the vehicle and buy a new one tomorrow from another dealer I would be out shopping tonight just to break lose of Auffenberg.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Something smells

By Mamabear on 6/3/2015 at 7:06 PM. Helped by Amber Hawkey, Chelsea (manager).

My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the car at about 9:45am, was told the car was still available, and set up an appointment for him to test drive with the intention of buying the car at noon. He drove 45 minutes to get there and was told the car was picked up by someone else 15 minutes before he got there. He was instructed to look around the lot to see if there was anything else he liked. I called the person I originally spoke to and of course she was not available and a manager was supposed to call me back. Still waiting.... Interestingly enough, 2 years ago the exact same thing happened at the same dealership. We had found a Caliber on the internet that we were really interested in, called about it, jumped in our car and headed there. But it was sold the night before, and we were told to look around. At the time I thought it was just a mix-up, but now I'm not so sure. We will not be back, there are plenty of other dealerships that would like to sell their cars too.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service

finance department and management

By parish80 on 2/22/2015 at 7:12 PM. Helped by Ray,Shawn.

I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie about pricing on the car,over charging 5000.00 more on the car,As I was told a dealer is there to help you find a car not to be rude,disrepectful,and down grade a company by running customers off. I would be contacting higher management about this are further action would take place.They kept all my important paper work without giving it back that belongs to me wow......what company operates like this.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They did me Dirty!

By JDM79 on 2/14/2015 at 11:09 PM. Helped by Mike Murphy.

I found a truck on their website and called them about it. I was very interested in the truck and went ahead and had them run my credit. They told me I was approved and I made an appointment to meet with Mike Murphy the next morning to take care of business. I live 2 hours away from Belleville and my wife called when we left to tell them we would be a little late. We where told fine see you in a little while. We get there and are told Mike Murphy just left but some 20 year old salesman would show it to me. About fifteen minutes later he comes back to me and says that truck sold last night. Are you kidding me! We drove 4 hours for nothing. Called to talk to the head manager twice and was told he would call back. Still waiting on that call. Mike Murphy did call me back and made up a bunch of excuses and told me he would make it right on another truck. He sends me pictures and prices on 3 different trucks and none of them were in any way near being a "deal". If they will do it to me they will do it to you. BEWARE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I REALLY am loving my new car!!

By marsha3m on 12/16/2014 at 3:09 PM. Helped by Jermaine Hornberger.

I was driving a Kia sportage that I bought new in 2010. It was not as fuel efficient as I wanted, plus it was not very easy to get around in the snow and ice in it. (Not 4-wheel drive.) So after getting stuck in my driveway four times last winter I knew I needed to trade it off. I came into Auffenberg to look at some cars I saw on their website. The salesperson I worked with was Jermaine Hornberger, and he was extremely helpful. I would not hesitate to say that he is the best salesperson I have ever worked with for anything. He spent a lot of time with me and was very helpful and patient and did his best to get me a really great deal. Go see him if you need a car. I mean it, I'm telling everyone I know who is looking for a car. THEY WILL WORK WITH YOU AND YOU'LL BE GLAD YOU WENT THERE!!! THANKS JERMAINE!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good visit.

By jackfordman on 9/17/2014 at 2:32 AM. Helped by Trevor Pinkston Shaun Stinnett.

I came in to get some information about towing a trailer with me 2012 Ford Edge, I got the info I needed. It was helpful. Salesman said I needed a truck for my towing. A showed me 2014 F-150 After a test drive, I said that if they my monthly payment at what I paying now on my Edge, I would buy the truck. After hard work by the salesmen, they got my payment where I needed it at.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"Someone will buy it"

By Njp2015 on 9/17/2014 at 12:06 AM. Helped by Kelsey.

My fiancé and I drove out to Auffenberg in Belleville, IL from St.Louis, Mo to look at a Nissan Versa. We get there and the first thing I notice is the driver door was not shut right. The door was damaged, bent and the hinges were broken. We were still willing to buy the car but for a lower price or with a fixed door. The salesman was nice about it and went in to talk to the GM. The GM would not even come out to talk to us about the issue after we asked the salesman to have him come out. The GM would not lower the price, nor work with us. They told us that someone else will buy the car. I was one very unhappy with the service and two, did not feel comfortable with a dealership that was ready to sell a damaged car to an unknown customer. They did not really try to find us something else or work with us after the fact. I would NOT recommend this dealership to ANYBODY.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Helped me

By Jeannette Saak on 9/16/2014 at 1:18 AM. Helped by dave scott, gina in service, Matthew townsend, shaun stinnet and sales manager mike.

I had a 2013 ford I bought 2 years ago that turned out to be unreliable from Auffenberg. I must admit I was angry with Auffenberg and Ford at the beginning of this mess, but they went out their way to help me. They earned my business. I traded in the Ford for another car. The deal they offered my was more than fair to make things right. I dont think any other dealership would have done the same thing. We ended up buying 2 cars that night. I want them to know how much I appreciate them helping me out. I am no longer angry. I am enjoying my new car and I will be back. I just hope all them are still there. Thanks again

I would recommend this dealer.