Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Bad customer service

By M ex on 5/24/2019 at 7:54 PM. Helped by John.

Horrible customer service. Sexist, homophobic, uncaring. Service managers do not greet or acknowledge you. It’s just a job to them, not a profession. They don’t care about their customers. Do not buy from Auffenberg Hyundai.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Customer service sucks.

By M ex on 5/24/2019 at 7:40 PM. Helped by William Gillespie.

Service managers do not acknowledge you as customers, they are not friendly, they do not care about you - they only seem to exist to have a job and take your money. DO NOT BUY FROM AUFFENBERG HYUNDAI!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

No MVI inspector

By MVICustomer on 5/5/2019 at 4:28 PM. Helped by Service Rep.

This dealership does not comply with the motor vehicle inspection law. No MVI mechanic is available without an appointment. Service representative was unaware of and uncaring of the law.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott Riddle is a Awesome Saleman!

By Loverton on 10/3/2018 at 11:31 AM. Helped by Scott Riddle.

I have sold Automobiles years ago! Scott Riddle was our Saleman his customers service skill outstanding! Polite, Caring and every bit ( Zig Ziegler’s FAMOUS Quote - People don’t care how much you know until you show them how much you care ! Scott really Cares! Thank you Scott! Sorry it took so long to get this done but Hubby’s been sick! Ty u again we love are Baby Blue! From : Steven and Lisa O

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bait and switch tactics

By Trish Herron on 3/31/2018 at 3:07 AM. Helped by Jerry Fisher.

Just had an absolutely terrible experience. Went to buy a Chevy Cruze...got the financing done....They called me to come finish the paperwork at 430. Headed over from St Louis to sign. Arrived a little after 6 pm. THEY TOLD ME SORRY BUT WE SOLD THE CAR! WHAT! Absolutely disappointed. Then, tried to sell me a Hyundai which was a piece of junk. The salesman was in on the bait and switch the whole time. They suckered another couple before us using the same tactics. Very sad after leaving their dealership. I am reporting them to the FTC for consumer fraud and I am reporting them to the State of MO.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

Refused to assist me

By B198 on 3/22/2018 at 5:06 PM. Helped by I am not sure his name.

I am an out of state buyer. I called about a vehicle and asked for additional photos before I booked a plane flight. They said they would not waste their sales employees time to send me closer photos of areas of the truck. I told them they would be giving a sales person a sale if they took photos and worked with me. He said no that’s our policy and you probably wouldn’t show up anyways.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not lease from these peopl

By mitchwalls23 on 1/10/2018 at 5:04 PM.

I have never felt so cheated. I was told that a ding smaller then 1/2 of an inch I wouldn't be charged for. They told me they need to replace two doors just because the dings were excessive. I measured them and all of them were much less then 1/2 of an inch. I will never deal with hyundai ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ryansal1129 on 12/27/2017 at 5:22 PM. Helped by Jerry Fisher.

We had an excellent time purchasing our new vehicle. Jerry was a very good salesman. We would definitely return to Auffenberg for another car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Elantra Purchase

By jolange19 on 12/24/2017 at 5:19 PM. Helped by Mike Barbour.

Overall, this was a very smooth process. Mike wasn't aggressive or pushy and had a great demeanor. I would definitely recommend Auffenberg Hyundai to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By bparmely705 on 12/14/2017 at 5:21 PM. Helped by Scott Riddle.

Awesome customer service, kindly sales staff that did not push, and we are very content with our purchase! The vehicle is loaded with amazing features, and I was able to get financing that fit my budget as a young enlisted member in the USAF. Thanks again, Auffenberg team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By kmoore_213 on 12/8/2017 at 5:17 PM. Helped by Jerry Fisher.

Jerry Fisher is such a kind and professional salesman!! He made the experience of trading in my vehicle and purchasing my new one very easy and enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By jamomaman on 12/7/2017 at 5:35 PM.

My sales was Scott Riddle was my salesperson. I do not remember the other ones names. They were all nice and informative. I will be back and recommend this dealership to friends and family. The hardest part was making sure that I have at least 25 words on review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service- very happy with purchase

By kgimber91 on 12/7/2017 at 5:17 PM.

I had a great experience purchasing my car. I am a 25 year old female and this was my first new vehicle purchase. The staff was friendly, helpful and knowledgeable. They were not pushy and helped me find the exact car I came in to purchase. Keith even let me use his phone charger while I was waiting on paperwork. I was in and out in a little over 2 hours total with a clean, fueled up car that had been connected to my phone and set to my preferences. I had shopped around at other dealerships and was not greeted at all or was pressured into purchasing a vehicle I did not want. Neither of those things happened here. My grandparents purchased a vehicle here earlier in the year and recommended the location to me. I would absolutely recommend this location and Keith to anyone looking for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By villareal.bastian on 12/1/2017 at 5:30 PM. Helped by Jerry Fisher.

Great buying experience. Not pushy. Up front about costs and options. Worked well with our busy schedule on the day of purchase. Can’t beat the warranty and quality og our new Santa Fe. Honored the Veteran’s Day offer in full. Second Hyundai in the family; will continue brand loyalty due to repeated great customer service and product quality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Dealership

By kmoore8 on 12/1/2017 at 5:22 PM. Helped by Jerry Fisher.

Jerry Fisher is incredibly nice and very helpful. I could not be happier with my new car and with Auffenberg Hyundai, and won't hesitate to recommend them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Azera

By wrecked5 on 11/29/2017 at 5:27 PM. Helped by Carl Roesel 031759.

Best looking car by far would recommend this dealership to my friends next to the G80 this is a great looking car will consider returning to this dealership on my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience.

By justinecochran on 11/29/2017 at 5:27 PM.

Andy made my experience at the dealership very easy and smoothly with no pressure. He was very professional. Answered all my questions. Showed us around the the garage shop for maintenance of vehicles, which was spotless! I am so happy with my Hyundai “Elantra”!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerry Fisher

By zacerik on 11/26/2017 at 5:25 PM. Helped by Jerry Fisher.

Great experience would come back again so close to home Jerry was very helpful I really don’t know what you want and i didn’t like the word minimum

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying in a snap

By lmb0 on 11/25/2017 at 5:27 PM.

I have researched different vehicles I was interested in and found the Hyundai Santa Fe was what I was looking for. Andy showed me a couple choices available that day, which is what I needed. Everything was done quickly and I was on my way in my new car. i so appreciate the efficient use of my time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would definitely recommend

By digiacomosam on 11/24/2017 at 5:23 PM. Helped by Jerry Fisher.

I would definitely recommend Auffenberg. Very friendly and knowledgeable staff. I never felt like I was being pressured into anything or being tricked unto purchasing a car.

I would recommend this dealer.