Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Miranda on 9/21/2019 at 7:59 PM.

I scheduled an appointment online, it was easy and convenient. My overall experience during the appointment was a breeze, all of the employees were so nice and attentive. Would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Terra1453 on 9/21/2019 at 4:07 PM.

I’ve had 4 Foresters, and this car buying experience was by far the best I’ve had. Brittany Nelson at Austin Subaru worked closely with me to find the Forester that I wanted, and was great about answering questions throughout the entire process. I highly recommend Austin Subaru and Brittany Nelson if you’re in the market for a Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt. Polite. Efficient.

By MimiX4 on 9/21/2019 at 3:36 PM.

Dependable service, courteous staff, good timing, minimal wait, comfortable and clean waiting room with refreshment. Drive in service, easy. Worth the drive from dripping springs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Drop In Service Visit

By Steve S on 9/18/2019 at 2:40 PM.

Had a few minutes and was close to the dealership late afternoon. As my regular service visit was due, I stopped in about 4 PM, but had a short time window owing to a 5 PM appointment. The technician came back to me and said it was likely to take about an hour and a half, but I OK'd the work and asked if they'd be able to hurry it up. He said they would try to accommodate my schedule. I was very pleased when the work was completed and the car returned to me at 4:45, allowing me to be on time for my 5 PM appointment. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It is a pleasure to come to Austin Subaru for service

By gfire on 9/17/2019 at 1:19 AM.

It is a pleasure to come to Austin Subaru for service. My service rep makes sure I am comfortable and well informed and the waiting area is super comfy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Replace one year old Battery, plus routine maintenance

By Gary Snider on 9/14/2019 at 9:49 PM.

Our Ascent Battery died in our home driveway in Pflugerville. I contacted the Roadside Service via app, but the app would not accept my home address. I then reached out to your Service organization and they (Christian Perez) arranged a technician to visit our home to jump the battery (advised to arrive within 90 minutes - actual waiting time ~105 minutes, which was not an issue). Drove the vehicle immediately to the Austin Subaru Service Center, where the Battery was replaced, and other periodic maintenance functions were performed. Although concerned that the Battery only lasted one year, I was very satisfied with the overall experience once in the hands of the Service Adviser, Dundre Harris (not listed below).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I luv Subaru of Austin

By Happy Sube Owner on 9/12/2019 at 3:46 PM.

These guys are great, Will usually handles our service needs but he was out and Abel was just as great. If not for the drive, I love taking my 2 Subaru's in for service. The facility is great, people friendly and competent and usually done quicker than estimated. Keep it up y'all!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Regular checku[, went well

By nosoap1 on 9/6/2019 at 2:48 PM.

Brought my leased Legacy in to be checked out after about 10 months. Took a little longer than usual, but not terrible, about 1:15. Service associate (Will) was on his game, spotted the rubber edging by the spoiler (gasket?) was loose, and told me to set up another visit when they could have a loaner available. Will do that shortly. My only request is for bagels or buttered rolls at the food counter!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Just great service

By JB on 9/5/2019 at 4:15 PM.

Getting your car serviced at the dealer may be more expensive, but it's more than made up for by the extras they provide: rides to and from pretty much anywhere; car wash vouchers; a comfortable place to work with food & drink while you wait. Plus all of the folks are so friendly & professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kurtis Clark made buying our new Subaru easy and fun

By Ratorres on 9/5/2019 at 3:46 PM.

Kurtis Clark and everyone involved with our purchase of our new Subaru Forester made buying this car as easy as if we were sitting at home. Great team effort, Kurtis’ easy demeanor made driving all the way up north from where we live well worth the trip. Would do it again no doubt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service

By Review on 9/5/2019 at 2:49 PM.

The first service was due on my new Outback. I didn't know quite what to expect when I arrived. I drove in and immediately a gentleman in the service bay came up and asked me how he could help me. I explained that the car was due for its first service and that I had one other issue with the car. The front right wheel would rub when backing out to the left. I have the adventure package on my Outback. From there I was introduced to Christian who set everything up for me. Christian asked if I needed a ride back to work. I didn't know if this was something the dealership provided so I had made arrangements. After I left I got a text from Christian just to let me know if I had any questions he was there to assist. Once the car was serviced and the tire issue resolved I received another text that the car was ready. Christian was great and I appreciate his follow up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Misty Martin is Excellence

By jenn on 8/28/2019 at 3:03 PM.

I had a wonderful experience with Misty. She is honest, kind and the most helpful Sales person I have ever worked with. She always kept me updated even if the light pole falls over and cuts the electricity out purchasing a car. I would recommend her if you are buying a WRX or Ascent. She knows this business and is easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Burak was great!

By Ko2019 on 8/28/2019 at 5:52 PM.

Burak took the time to help us buy our first Subaru. We had our 8 week old baby with us and were stressed out. Burak answered all our questions and kept in touch after the sale. Plus we got a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By service review on 8/15/2019 at 6:12 PM.

Will Heller was super helpful! Informative, efficient, and friendly. Also, timely. I had the car back the same day! Very happy with service! Highly Recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Subaruuu2019 on 8/14/2019 at 2:56 PM.

I had a wonderful time interacting with each person at the dealership. Jade and Danny were both comical and thoroughly enjoyable to be around! Not to mention, I love the car I bought!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great team!

By Lovescars on 8/10/2019 at 2:48 PM.

David was excellent as service representative and technician knew exactly how to fix problem. The use of Lyft as a shuttle service was an extra bonus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Kristina1010 on 8/7/2019 at 7:07 PM.

Brittany did a fantastic job with helping me through the buying process!! This is the best dealership I have been to. They made this experience enjoyable which is something I have never experienced!! They treat you like family and respect you but also your time!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Of great help for a long time

By TaeBaek on 8/4/2019 at 5:52 PM.

I thought your first car was a primered nissan Z? I'm glad to see you're doing well and using your customer service skills.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By air2h2o on 7/30/2019 at 9:21 PM.

I’ve not had great luck the few times I’ve taken my WRX to non-Subaru service options. Austin Subaru is very customer-focused and obviously they know what they are taking about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous...fast and efficient

By Pat#subarulove on 7/27/2019 at 4:25 PM.

Abel had my car's 2 recalls taken care of as well as my regular service in under an hour...exceptional service and customer care!

I would recommend this dealer.