Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything is great!

By DJThomas on 12/11/2017 at 6:39 PM.

Thank you Gretchen. You and your colleagues are awesome as usual. I am very happy with my new Mazda3 and anticipate remaining so. Best wishes to all and happy holidays. Dave Thomas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Obie3335 on 12/8/2017 at 12:11 AM.

Gretchen made the whole experience pain free. She makes the buying process very simple, Appreciate her humor during the process, we had a few things that did not go perfectly but it all turned out great. Could not be happier with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing has never been this easy

By S.Percival on 12/6/2017 at 10:00 PM.

Gretchen made this one of the easiest car buying experiences I have ever had! She got me all the features I was looking for plus a few things that I didn't even know to ask for. I am so glad I chose a Mazda now I don't think I will drive anything else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help

By Shawn May on 12/1/2017 at 5:36 PM.

First time buying a vehicle from a dealership and they made it pretty much painless. Just started building my credit and they were able to get me into a vehicle without a co-signer. Will definitely be reccomending them to friends and family, as well as going back the next time I'm in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Ngilbert1290 on 11/28/2017 at 8:46 PM.

Buying a car from Gretchen at Autex was great. Offered a fair price for the car and was a painless experience. would definitely recommend to anyone interested in a Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Straightforward process with knowledgeable staff.

By brunotc on 11/13/2017 at 3:16 PM.

I had a very good experience at Autex Mazda. Gretchen was very helpful and informative, answering all my questions.. I really appreciated that there were none of the typical sales mind games I have experienced at several other dealers. The options were clearly laid out to me and it made the process and decision much simpler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Chrisd on 11/11/2017 at 10:26 PM.

Just going to stop in to see what my options were, ended up walking away with a new car. Gretchen knew exactly what I needed. Fast and friendly service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very positive.

By Shorty on 11/9/2017 at 1:14 PM.

Gretchen is very knowledgeable and easy to deal with. Her sense of humor made what is usually a difficult process go smoothly. I'd go back to Autex again to deal with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really Awesome

By MAZDA5 on 11/8/2017 at 7:21 PM.

This was a great experience from start to finish. My Sister and Brother-in-Law purchase all their cars from Gretchen at Autex. So I came up from Hartford and was really thrilled with the entire staff. I had such an easy time buying my Mazda '5' 2015.@ a great price with a great Wty. I am a customer for life. Gretchen was awesome.Tim (the Finance man was great). The Owner and the staff were all great.I spent the whole day there ! Thank you Autex...Keene's BEST Dealership, Carol Agosta

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got my CX5

By Annette on 10/30/2017 at 9:45 PM.

I've been waiting like a year and a half to get into the CX5. And, the day finally arrived. I got the Touring model with a few extras. I haven't stopped smiling. Looking forward to seeing what's in store for the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time saver

By mzpz53 on 10/11/2017 at 9:08 PM.

Don't waste your time going anywhere else. Gretchen is the most knowledgeable car sales person you can find. Easy to talk with, knows the vehicles beyond belief and makes the process painless. You actually are excited when you leave about the vehicle and how xxxx lucky you where to get someone that knew what the he-- they were talking about. Easiest purchase ever !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and friendly

By Sarah Wiles on 10/5/2017 at 6:53 PM.

I leased my Mazda CX-3 in September of 2017. I arrived fairly late in the day and they welcomed me for a test drive and stayed over an hour late so that I could drive away in my new car. I brought it in the next day for detailing and and introduction to all the special features. They were helpful and friendly. I got a good deal and the car I wanted. Very pleased with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By John Colantino on 7/15/2017 at 4:23 PM. Helped by Dave Slocum.

I take my car there for all service, and Autex has an excellent service department. I've been wrenching on my own cars since I was 15, so I usually know what my car needs before I have it serviced. They've never once tried to tell me something was wrong with my car that wasn't. In fact, during a recent service visit I had forgotten to ask about the finish that was peeling off my wheels. On my way home from the dealer I received a call from Dave stating they noticed the issue with the wheels and were submitting a request to the regional Mazda rep to have them refinished. Long story short, it was like getting brand new wheels on a two year old car. Who does that? Needless to say I would recommend, and have recommended, Autex to anyone that is looking for a great car and a great ownership experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great ownership experience!

By John Colantino on 7/15/2017 at 4:19 PM.

I purchased my Mazda6 June of last year. I arrived late in the day near closing to take a test drive. I drove a new one, but then saw a similar CPO on the lot. Decisions. Since it was near closing they offered to let me take it overnight and let them know the next day. Who does that? I ended up purchasing the CPO. Needless to say I would recommend, and have recommended, Autex to anyone that is looking for a great car and a great ownership experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience you've always wanted but rarely received!

By New cars on 6/30/2017 at 8:01 PM.

We've always disliked car buying because of the hassle but this experience with Autex and Gretchen has changed our minds! They were up front with no pressure, genuinely friendly and very very helpful. We very much appreciate their extra effort. Thank you so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and helpful advice

By squillo48 on 6/23/2017 at 1:38 PM.

Gretchen was a great salesperson. Very helpful in explaining the ins and outs of our new Mazda CX 5. She was very patient with us with the new dash controls.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Happy with the whole dealership experience!

By newcx5 on 6/23/2017 at 12:00 PM.

I was nervous about going through the whole process of buying a car and Gretchen just made the whole experience easy and fun. She was very patient and made sure I understood everything about the car and financing process. Gretchen was recommended to us and now, I know why. The people at the dealership have been great! I totally recommend this place and suggest they meet up with Gretchen Jackson. I am loving my CX-5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car dealership experience

By Mazda3VC on 6/21/2017 at 9:48 PM.

Finally found a dealership and a great salesperson who gives me what I want for a true rock bottom honest price. I don't hesitate when I or my family need a car or service. Autex and Gretchen make the experience so smooth. 6 cars in 5 years. Wouldn't think of going anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gretchen

By Jcleanthes on 6/21/2017 at 5:31 PM.

Just bought my 8th car from here and I will never go any place else. Gretchen was great and I love my new CX-5

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy, Happy!

By 1miktracy on 6/21/2017 at 2:57 PM.

I am extremely happy with my recent purchase of my 2017 CX-5! Gretchen Jackson is very helpful in all aspects of purchasing my car. From helping with my payment requirements to explaining the features of my car, she was helpful the whole way thru the process. Everyone at Keene Autex is wonderful to deal with, from the service dept, sales and financing, you'll have a great experience!

I would recommend this dealer.