Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
2  
Friendliness
2  
Overall Experience
1  
Price
1  
Quality of Work
2  

Dealer Reviews

Show:  

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Rude Sales & Deception

By cheryl S on 1/4/2018 at 8:16 PM. Helped by Don't have, that information.

I purchased a 20011 Nissan Pickup. I requested to drive the vehicle advertised on line, but was told it had been purchased from the site already, but it was still listed for weeks after, available for purchase. I was then directed to another, not my first choice. I was only allowed to drive back on a short section of local road. My trade value was not disclosed till after the deal was made, the pickup had only 1/4 tank of gas & when I questioned, the salesman made a snarky remark, "do you see a gas station here?" I traded it 2 months later fo a new truck with a warranty, received a value $2000 less, explained as over priced by Auto Advantage. When I returned to get back my GAP money, I was told that check was in the mail, but had to return AGAIN to get the refund, 2 hrs round trip twice. After seeing their Ads with satisfied, happy customers, I felt it necessary to speak out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT PEOPLE

By Tacoma on 2/5/2016 at 1:18 AM. Helped by BJ.

Although I stopped in Auto Advantage (AA) for just a quick look as I was on my way to make a purchase at another dealer, the folks at AA were so pleasant that I stayed far longer and eventually bought from them. They patiently showed me that the deal I was considering at another location had many flaws and that the AA deal would bring long-term benefits far into the future. They sold me a 5-year-old truck with only 24,900 miles. It looks and drives like it is brand new. My wife and I are very pleased.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

Went into dealership and asked specifically to speak to...

By RLM0411 on 8/7/2013 at 1:29 PM. Helped by Eric Newman.

Went into dealership and asked specifically to speak to Sales Manager. I was asked to be seated until the Manager became available. Another person approached me, looked me in the eye and introduced himself as the Sales Manager. After a lengthy conversation he asked me to have an appraiser view my trade in vehicle. He reiterated that "he" had authority to make an offer. I subsequently found out that he was a "Sales Associate" with NO authority over my trade in whatsoever. He baited me with a dishonest representation of his authority. I would never do business under those circumstances. A subsequent conversation with the real sales manager concluded with an apology.

I would not recommend this dealer.