Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  

Dealer Reviews

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Overall Rating

2.6  

1   Customer Service
3   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Salesman tried but dealership fell short

By Clav21 on 9/16/2019 at 12:50 AM.

My experience started off by finding the vehicle online. I then called on Labor Day and the sales assistant tried to connect me with a salesperson who was gone for the day and they were busy to call back tomorrow. At that time I asked her if y’all were willing to take the chance of me going elsewhere by not trying to sell me the vehicle when I called. I was then connected to Richard which whom I started the process with. Granted it was at the end of the day so we were not able to do much. The next day was Richards day off and to make a long story short we were able to close the deal. I do remember he tried to get other personnel at work to try and take care of things without success. I was left waiting on things to get done and phone calls that never happened. Richard ended up having to go in. I get it, it was his day off but communication was kind of poor. At the end of the day we closed the deal and I feel like I got a good vehicle for a fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Love my vehicle

By Gogogadgetbridget on 9/14/2019 at 8:23 PM.

I purchased a vehicle sight un seen to Jacksonville Fl! I could have purchased my vehicle from anywhere but my service was better here! I was annoyed by the pressure at other dealerships but not here no pressure I was allowed to take my time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Sunshine72 on 9/13/2019 at 9:32 PM.

Thank you Richard, you made purchasing a vehicle a pleasurable experience. He made it super easy and answered my questions promptly. I never thought car buying could be stress free. This is the best car buying experience I have ever had. Very professional, extremely cooperative and honest. I highly recommend Richard to all my family and friends. Thank you so much Richard, love my BMW and will send all my friends, coworkers and family your way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Gina on 8/29/2019 at 11:34 PM.

 I want to thank you and tell you how appreciative I am of my salesperson Richard Ford and the Finance Manager at Autos of Dallas for their professionalism and attention to me as we got the deal done by email, telephone calls, text messages, and online. Those 2 made the buying experience very easy for me. I am grateful to your staff and Autos of Dallas and will spread the word on how great of a Team you have there. Thanks again  for everything! 

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Quality of Work

Very unsatisfied

By A.M. Moore on 8/9/2019 at 3:42 PM. Helped by Blake Hill.

I purchased a 2016 BMW X6 from Florida and was told it would be shipped as soon as they replaced the tires and cleaned the car up. Upon receiving the car days after it was promised It was filthy. The tires on the car were horrible (lawsuit) horrible and I had to buy new tires immediately after purchasing a $38,000 (cash) car from this dealership. I contacted the dealership and spoke with the manager who promised me he would speak with the salesman and get back with me. That was weeks ago and I have not heard from anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware

By Watch on 8/21/2019 at 11:48 PM. Helped by Owner Mike Bashara.

Beware before you buy a car from this place. I visited the dealership found a car I like and wanted to buy however the service light was on and needed tires for the vehicle. Keep in mind this is a luxury dealership. As a cash buyer I asked if they could replace the tires and fix the car I don’t mind buying it. They purposed to replace 2 tires and but was told tires are on back order. I stated couldn’t they go with other tires. I said it seem like you don’t care and he said don’t put words in his mouth. The owner general manger Mike said what do you want I said I don’t have a car and because he was very rude I said forget keep the car. Then he told me to get out of the building and came out of his office and speaking very loud in front of staff and customers. Very very unprofessional. I’ll just write a bad review and said he’ll write a bad review on me. what luxury dealership charges a prep/ service fee $399 and vehicles have bald tires and engine troubles and etc. if you don’t want the hassle or rudeness I wouldn’t buy a car at autos of dallas period. reading all the reviews he is rude to African Americans.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal Touch

By CampbellCrew on 8/21/2019 at 6:40 PM.

Richard, our salesman was beyond perfection. He worked with us on every angled turn... We live six hours from Autos of Dallas. We found our armada online. He had every bit of paperwork ready when he came to test drive just in case we decided to purchase, we wouldn’t be waiting hours after driving 6 to get there. Everyone was extremely KIND as well as professional. We felt not only well informed, but well cared for. We will be purchasing our vehicles from them from now on. The six hours were a small price to pay for the attention we were given. We absolutely, 100% will recommend Autos of Dallas and Richard to any and everyone. Thank you all again for your dedication to your customers! Rob and Stacie Campbell

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Total Fraud

By JOHNMATTHES on 8/21/2019 at 6:20 PM. Helped by Mike Basura, Leandra in titles.

I bought a car that this dealer advertised online at Cars.com and had it delivered to Pasadena, CA. The car is ok, but the paperwork did not include a release of lien from the previous owner's loan. Without that, California will not register the vehicle. I have contacted Autos of Dallas at least 10 times over the past 5 months to no avail. I first started with the salesman Alex G. who totally failed to respond. I then called and talked to Leandra in titles. She told me she would Fed-x the release within 48 hours. Nope! A month later I called and she said it might take 60-90 days. And then pretty much hung up on me. I then sent an email to the manager/owner Mike Bashara - he did not respond either. This is not acceptable in anyway.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By emmajadon91 on 8/19/2019 at 7:53 PM.

I work with Bob and I was very impressed with his clarity in answering all my question. He made the experience very good. Given that it was my first time buying a car, working with him eased all my concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert will work very hard for you!

By Lookingforquality on 8/17/2019 at 6:48 PM.

Robert helped me get the car that I wanted. Being from out town was tough, but after a couple trips to Plano, and a series of unfortunate events with the car (unrelated with this dealership), he maintained full transparency, communication and support. I would buy another car from him in a second!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

best experience, quick and easy

By lynniej on 8/15/2019 at 6:13 PM.

Great experience. Bob Tauber was our salesman and he was great, very helpful. I liked that the whole car buying experience was quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By AudiBuyer on 8/14/2019 at 2:38 AM.

Richard Ford was really helpful and I was able to leave with a wonderful Audi Q3! I will definitely shop there again when I’m ready for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than Imagined

By BearHunter on 8/10/2019 at 12:28 AM.

It was my first time buying a car through solely the internet, so needless to say that I was anxious/nervous about the whole experience. Thankfully Bob and the entire team were incredibly patient and quick to respond to all my inquiries. I wish I could explain it better, but 6 out of 5 star service. Thanks for everything Autos of Dallas.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Repeat Customer

By Don on 8/9/2019 at 4:27 PM.

This is the second vehicle I have purchased from Autos of Dallas. This time I worked with Cristian Valdez. Cristian was very professional, knowledgeable, and made the experience enjoyable.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Won’t keep their word, don’t trust them!

By CHAD_G on 8/3/2019 at 4:01 PM. Helped by Abel and Omar.

I promised to pay the asking price if they would agree to fix a couple items on the car. They promised to fix a few items, but I had to pay up front before they would get started, so I did. A week went by, they fixed one item, but they were having a problem fixing the rims. They promised to fix all the rims of road rash. The first attempt they screwed the rims up even worst. The salesman (Abel and Omar) said they would replace the rims from another car, so I said ok. Then two days later, they said management wouldn’t approve the switch, even though they promised me that 2 days before. They gave me two options which was to get the rims fixed properly, they would pay $450 and I would have to pay $200 out of my own pocket or they would dip the rims and make them matte black for free. The first issue that I had was now they are trying to charge me $200 for something that they promised to fix when I payed the original asking price, who does that? So I said let’s do them matte black, which would look really nice. Little dis I know that they were going to spray paint them, really, spray paint them! When they finally called and said your car was ready, everything looked good at first glance. They fixed one of the window buttons, but used a screw driver to replace it, which tore the leather, which i didn’t notice till i got home. Then i noticed they did connect the window buttons correctly either, because the side mirrors weren’t working, and that was just the beginning. They didn’t replace the passenger window button like they promised, then i noticed the rims started flaking, because they spray painted them! I had to travel the next day for work, which i have been traveling all week now, so I haven’t had a chance to go see them, but i reaches out to the salesman, no response, then I reached out to the sales manager David Mullins on LinkedIn, which he responded and told me to email him at work with my issues and he would contact me. I reached out to him, told him everything that had happen and sent him photos, NO RESPONSE!!! Trust me people, read reviews on companies before you shop and don’t pay up front, honestly avoid at all cost, will help you sleep better at night knowing you dodged a bullet from these crooks!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By linmil on 7/25/2019 at 7:54 PM.

We recently purchased a 2018 Cadillac CTS with 25,800 miles. I had searched a variety of comparable cars online in my buying area and decided to check out this one in person. We scheduled an appointment to see the car and being 2.5 hours away, I wanted a guarantee that the car would be there if I made the trip. Robert Moses responded quickly after my email contact stating interest in the car. I also received other replies pushing an appointment but stated that Robert was the first to respond and I wanted to ensure that I dealt with him. Being a used vehicle made me a little nervous as I have only purchased new for my last several vehicles. Obviously the car showed signs of being used with a few scratches on touchscreen and a noticeable stain on the headliner plus a small tear in the fabric coming down passenger side of windshield. Robert assured me stain could be removed and tear repaired as well as a few small nicks on outside could be painted. I thought long and hard and decided if those things were done, we could have a deal. They are a no haggle dealer from everything I had read upfront so I knew price was firm when I went in. Because of his willingness to fix all the little issues I pointed out, we agreed to the purchase. I had already arranged financing through my local credit union and while they didn't draft as my credit union preferred, he spoke with my loan officer and she promised to send a check with us when we returned at the end of the week to pick up the vehicle. Robert promised to get things done in the next 2-3 days, which he did. He even had material replaced on passenger side coming down from headliner because he did not like the look of the attempted repair. We paid him extra to have the windows tinted while doing other things and we were quite pleased with the look. Wow, huge improvement in overall look plus interior climate in hot Texas summers. They did everything promised in a timely manner and so far we are very happy with this purchase a month later. Robert Moses worked hard to make us satisfied buyers and he came through big time. Thanks Robert and Autos of Dallas for a pleasant car-buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusted

By Johnny on 7/22/2019 at 4:22 PM. Helped by Sydney.

These guys ripped me off with gap insurance the car showed up damaged and they gave me an insurance company that doesn't existed now I'm out of another $2000 paying lawyer to get them to do what I paid for even the manager jerking me around but the law will prevail

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By sunny on 7/17/2019 at 8:35 PM.

Bob was great and helped us find the car that we wanted. He was very helpful with our questions and made the buying process quick and easy. Would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Richard Ford - great team member

By Rajesh on 7/17/2019 at 6:31 PM.

Richard Ford - a great team member and very supportive. Was not hesitant to answer question we had. Prompt response. I’ll recommend him to all my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Taylor2028 on 7/12/2019 at 9:22 PM.

We found this dealership online and checked it out and it’s great! Bet prices of any preowned luxury cars in Dallas! Bob Tauber walked us through the easiest process I’ve ever seen! We found what we were looking for great price no hassle no haggle but great price!! We will be back!! Thanks to Bob and his kindness and exceptional service we have a new dealership and salesman as our go to for preowned luxury vehicles!!

I would recommend this dealer.