Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Extraordinary!

By Impressed on 8/15/2019 at 2:00 AM. Helped by Mike sales, Tony and James service.

Absolutely the best! Mikayla was the first impression and she was great. She listened to what I needed. She got me to the right person. Mike the sales manager answered my questions and guided me through the process of buying out my lease step by step. I had been put through hoops since April by other dealerships with no real direction. Next I was put in touch with Tony!! He was fabulous, we had a great conversation and he is such a lovely person. He helped me schedule my inspection. Early morning appointment and I met Tony! He explained everything as I waited. As I left James, the service manager introduced himself. Tony walked me to my car. I honestly felt like a superstar from start to finish. I still have a few more items to tie up there and more people to meet and I know I will continue to experience more of the same attention!! Great Job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service - Oil and Filter Change

By SueLep123 on 8/14/2019 at 4:33 PM.

Auto Fair Nissan of Chelmsford was great service. I took it in for an oil and filter change and they went over the car very thorough. I had my car back in one hour and this was on a Saturday. Great job! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raymond Rules

By loracruz on 8/12/2019 at 4:13 PM.

Raymond was my sales associate and he helped me to lease back in March. Unfortunately, due to a car accident, I found myself needing a new car. The first person I thought to contact was Raymond, so that should say a lot. The report that he built with me during the first interaction is what made me go back a second time. I appreciate feeling like he is on my side and willing to go to bat for me as his client!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease

By mharkin40 on 8/9/2019 at 6:18 PM.

Second time leasing AutoFair Nissan and was treated with respect and was very impressed with knowledge of sales staff and their ability to provide what I was looking for in sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Pleasant

By joeparisijr on 8/1/2019 at 5:28 PM.

I was satisfied with the custermer service I received and the overall experience I had, and would recommended this dealership to friends, family, and coworkers

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and efficient oil change

By Mollyxyz on 7/31/2019 at 9:32 AM. Helped by I cant remember his name.

It was a wonderful experience, quick and efficient, knowing i had to other things to do. I really appreciate the effort. Thank you so much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional

By rogue buyer on 7/24/2019 at 6:56 PM.

They worked out the details very efficiently and quickly. Ali responded to my messages very quickly. Ali presented all of the car 's funcations to us which we really appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By epdr on 7/29/2019 at 2:18 AM.

I really appreciated all of Jim’s hard work throughout my car buying experience. He is honest, fair, and very attentive. I highly recommend Jim, as well as this dealership to anyone looking to buy a new or used car!

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
3   Friendliness
5   Overall Experience
4   Price

Efficient and professional!

By Maxima Lover on 7/28/2019 at 6:15 PM. Helped by Never got his name..

My car needed a 15,000 mile service and everything went very well. Service dept. representative explained what would be done and once finished, he explained the 'health' of my car.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Easy, efficient & helpful

By 61of82 on 7/19/2019 at 3:05 PM.

We had a great buying experience. Our salesperson, Ali, was knowledgable, helpful and easy to work with. I would Highly recommend this dealership to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul Costi

By Pcostant on 7/17/2019 at 6:03 PM.

Excellent professional transaction by James Delmolino made buying a car simple Highly recommend both Jim and the dealership. Will return for next purchase thanks to all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Semperfi on 7/13/2019 at 4:55 PM. Helped by Tony.

I took my car in for service and Tony help me out. He is very friendly and detailed. He explained everything I need with a lot of recommendations. Would go back again for service in the future .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome customer service

By Sheilaava on 7/13/2019 at 3:07 PM. Helped by Tony.

Tony was very helpful. Parts dept. did research on horn change. Couldn't have gotten better service!! Isabella has a positive attitude and was a please to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very Pleased

By 2009MuranoOwner on 7/9/2019 at 9:42 PM. Helped by Nury Ortiz, Jim Savage.

Very pleased with the courtesy and attention I received. Thorough explanation of the work needed and why. Did not try to pressure to have work done that was not critical. Appreciated the loaner car and the cleanup of my vehicle. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and follow up with salesperson

By Kim on 7/5/2019 at 7:50 PM.

James was excellent and showed me just what I wanted. After the sale there was a couple of issues and he made sure everything was taken care of.Iwould recommend James to any friends looking to buy a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Catzg on 6/29/2019 at 3:28 PM. Helped by North Ortiz.

When I initially arrived on Saturday June 22nd my concerns were addressed, the key fob reset and all my tires checked because I received a low tire warning. The rear passenger tire was found to have a tear which caused the tire to lose air. at which time Nury Ortiz immediately checked stock to see if the tire could be replaced that day. Unfortunately it wasn’t however she placed an order to have it available Monday June 24th. In the meantime she added air to the tire, cautioned me to be careful when driving and advised the tire would be available Monday to be replaced. When I arrived Monday she processed the paperwork, confirmed the initial quote and advised it would be completed by 12 in car I wanted to pick it up on my lunch break. Not only did they replace the tire, they washed and vacuumed my car. I am very pleased with the service I received!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By nissanrouge on 6/29/2019 at 1:09 PM. Helped by I don't see his name? Lionell ?.

was contacted by Tony in service and made an appointment on line came in the next day and was finished in about an hour This was the first visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Patient and very efficient workers

By Ley123 on 6/27/2019 at 10:07 PM.

As an anxious new car owner this dealership has made the process as smooth as possible! I came in at the last minute but they did not rush the process. Brad Dixon was very helpful in understanding warranty and benefits.Ali although he was not my original sales person he was persistent and dedicated to helping me leave with my car although insurance was giving issues. He definitely knows how to advocate for a customer and make them feel like they are taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Karen K on 6/27/2019 at 5:37 PM.

Went in for a visit to look at new rogue’s and was treated with great customer service with Raymond Tan. He was very patient with me and I ended up leaving with a new rogue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super helpful

By Danagug on 6/27/2019 at 1:54 PM.

Jim went above and beyond to listen to what I was looking for, facilitate having new leather seats installed, and stayed in communication throughout the whole process. He made what could be a stressful experience extremely easy!

I would recommend this dealer.