Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Inquiry

By shopper on 6/23/2017 at 5:34 PM. Helped by David.

Manager was very interested in why a gave negative feedback. Called and worked to identify what was the root cause. Good customer service. I would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

You need to read this!!!

By TylerandKalyn on 3/28/2017 at 8:48 PM. Helped by Tripp and Conor.

Me and my wife have been car shopping for months and talking to all of the dealerships and sales people in the Houston, Austin and Dallas area and this place blew us away! Everyone knows how hard buying a car can be and how mean salespeople can be. This place was great from the beginning. Our fist experience was with one of their sales guys Conor who did a great job Showing us around and Tripp was the second sales guy we spoke to because Conor was out of the office. Tripp really stepped up and helped us get an amazing deal. ABSOLUTELY no pressure to buy and gave us the deal we felt was beyond fair. He spent extra time after we already bought to make sure me and my wife knew how to work the electronics. Tracy in finance was extremely helpful and had us in and out. I highly recommend this place. Don't spend hours/weeks shopping around! Come here and save yourself some time and MONEY! Thank you so much! Tyler and Kalyn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Acura RDX, Great Salesperson and Service

By RDXBuyersTX on 7/22/2016 at 7:59 PM. Helped by Roger Rodems and John D. in Sales and also Service Dept..

We really do not like car shopping, but Roger Rodems treated us professionally and was very knowledgeable with our many questions. We have owned the car now for almost a year, and it has been reliable and fun to drive! First routine service visit was excellent. Great customer service! Thank you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Assisted with clogged MAF

By Kristin45 on 7/7/2016 at 11:17 PM. Helped by John Giraldo.

I really appreciate the great customer service my husband was given when he was in AutoNation Acura due to our 2014 Acura TL breaking down due to a clogged MAF. The clogged MAF was due to Sterling Acura of Austin not putting my air filter back in my vehicle after a routine oil change. They were understanding and attentive. We were on vacation when this occurred. Thank you for assisting for an error made by another Acura dealerships service department.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Willing to negotiate, but not without some attitude

By TexasDriver on 3/26/2016 at 4:00 PM. Helped by Jeremy Pratt.

Sales consultants are quick to push you to fill out a credit application, which can often be detrimental for your credit. The business manager, while running some numbers for me, took personal phone calls in front of me as he worked on the computer (unprofessional). Sales consultant gave me some attitude about me refusing to allow them to do a credit pull before we agreed on a negotiable price. On the day I returned with my checkbook in hand to make a final offer (ready to buy on the spot), the business manager (same as above) was off and asked me to come back two days later (they had other business managers available, one of whom was the used car sales manager, who ended up covering for the new vehicle manager; he was impressive with his service and customer-friendly ways). I sensed a perceived arrogance from the new car business manager, who tried to convince me to come back days later and asked me is I would compromise on color of the car because the color I wanted was hard to find. The sales consultant did follow up with me after the purchase. I got a good deal and cannot deny it, but their customer service needs improvement.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AutoNation Acura Gulf Freeway

By footballfanaticmomma on 2/2/2016 at 10:28 PM. Helped by Brian Wilson, Collin.

All around 5 star service from the GM, Brian Wilson to our salesman, Collin. I would highly recommend this dealership. They make you feel welcome and you can tell they appreciate your business. From the test drive down to signing I was only there for 2 hours max, they did not waste my time and I appreciate that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer expedience!

By Balquicira on 1/20/2016 at 2:02 AM. Helped by Conner Okeefe, his manager.

I called to see if they had a car that my son and I wanted to see if they had it available and Conner was very friendly over the phone and we set up an appointment and he had the car ready for us to test drive it and we we ended with a different car and Conner Okeefe made so easy for us and provides Outstanding Custer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good buying experience

By CR-TLX on 1/2/2016 at 3:53 PM. Helped by Joe Quinonez, Morris Tuck, Brian Wilson, Sergio Ortega.

Just finished the buy of a 2015 TLX. The whole crew at Acura Gulf Freeway were great. They know their product and allowed me time to make my decision. I'm expecting the post-buy experience to be the same, as this will be my go-to dealer for service. If you're going Acura in the Clear Lake area, these guys are the ones to visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Need a vehicle? See Roger Rodems!

By Rking15 on 8/3/2015 at 8:58 PM. Helped by Roger Rodems.

I recently purchased a vehicle from AutoNation Acura Gulf Freeway and was truly impressed! I had the pleasure of working with Roger Rodems, who practically had me in and out of there all while remaining professional and informative. Best car buying experience yet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership and Staff

By Cece on 6/5/2015 at 1:17 AM. Helped by Morris Tuck.

I bought a certified RDX from AutoNation - The service was excellent and the Salesman, Morris, was a pleasure to work with. We finally worked out a deal and I have a wonderful new ride, at a great price. Did I mention great customer service which is rare these days, even after the sale of the vehicle. Thanks Morris and Acura AutoNation - Keep up the good work!!! CeCe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By AcuraGirl on 5/18/2015 at 10:01 PM. Helped by Dustin, Brad.

Customer Service is Excellent! Brad found the vehicle I wanted and Dustin helped me complete the buying process. I would highly recommend Dustin to help you purchase a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will NEVER shop at another dealer

By powersalax on 5/8/2015 at 6:11 PM. Helped by John Diest.

I loved it, John was the best salesman i have ever had. If you dont like your time being wasted than come to this dealership and ask for john diest he is wonderful. he will value your time and get the job done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By bbecky97 on 5/5/2015 at 10:52 PM. Helped by Dustin.

Had a great experience at this dealership with Dustin. He was honest, returned my calls and two months later still answers my calls. Excellent experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Aaronrodgers on 4/20/2015 at 12:29 AM. Helped by Dustin and Albert.

Dustin and Albert are awesome and professional. Dustin is the best salesman I have ever seen. No xxxxxxxxx talk. Just to the point and make it simple.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Lied to me: Horrible

By zedrio.speights on 11/7/2014 at 6:57 AM. Helped by Dustin, Brian, Holly, Heyter.

I will discribe this as a good deal gone bad. 1. I found the car I was looking for online. Was instantly contacted by the General Manager Brian. 2. I was out of town so Holly the internet manager took a $250.00 payment over the phone after explaining to me that the payment was refundable if I decided not to purchase the car. 3. Went in and was treated very well. Worked with Dustin and even put $750.00 more with the $250.00 as a down payment just because. 4. As soon as I mentioned changing my mind due to a potential transmission issue on the car the customer service stopped. Imagine that!! 5. The new finance manager refunded the $750.00 but would not refund the $250.00. He said he will have to talk to Holly first and call me back later that day. Never received any call. But was hung up on by Dustin. I was lied to once again. 6. The old finance manager was no longer working there so when I asked to speak to Holly or Brian neither of them have been available. Dustin explained right before he hung up that he does not handle these issues and will be calling the other customers who want to buy the car. Which I was fine with because it seemed to have a transmition issue. Nothing has been resolved. I think the $250.00 was a good price to pay because if its all about the sell God forbid what id had to deal with if I had to take my car in for service. Highly disappointed and would not recommend to am ememy. Decided to buy from Gillman Acura and they had it together. No back and forth, no lies, professional and knowledgeable.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Visit Gulf Freeway AutoNation for an awesome experience

By bluebenz714 on 10/15/2014 at 3:39 AM. Helped by Dwayne Curtis.

If you want an awesome experience in a dealership, visit Gulf freeway AutoNation Acura. You will wish you went there for your first car, and go back for the next one while bringing your friends along. My visit to AutoNation began with a few questions I raised to Holly over the phone and her willingness to organize my visit, and arrange for someone to attend to my needs upon the visit. We met Dwayne at the door who escorted us to Hayley who in turn introduced us to Dwayne as our sales rep. The respect they upheld for each other during the visit was awesome. The transactions ran so smooth, that I did not notice how much time I spend with each one of them. Dwayne walked us through each step of the transaction with a lot of patience. He ensured we understood not only the transaction, but also the functionality of the vehicle. I have never had such a high end and extensive education on a car; I just fell in love with the car after Dwayne was done. He met us at the door and escorted us throughout the process until we were ready to leave. Thanks Dwayne, thanks Michael, and thank you Holly for setting up an awesome experience. I will recommend all of you to my friends and will see you on my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My luxury car buying experience

By Olive Oil on 8/19/2014 at 12:54 AM. Helped by Derrick Moss.

Was referred to Derrick Moss from a woman I met at work who had dealt with him previously and highly recommended him because he is efficient, knowledgeable, professional, and didn't try to get over on her like many salesmen do to women. I was sick and tired of my Cadillac and thought I'd trust her on this and boy I'm so glad I did! At first, I really didn't think I would be able to afford an Acura with my credit, but he was so patient and thorough in explaining the prices and what I could afford to buy. Turned out that I was able to get a brand new 2014 Acura TL with my trade-in! While I waited, he made my feel comfortable and at ease with the whole process and even went out of his way to personally wash the car. He had me in and out in no time with my keys in hand:)) A month later, I accidentally scraped the side of my car (yes I was UPSET needless to say) and all I had to do was give him a call about it. I brought my car in and he handled all the details with the repair with no problems at all. He even calls me to follow up and schedule my regular oil changes which is great because I'm terrible about remembering that kind of thing. Derrick gave me a true luxury car experience and I continue to look forward to his professionalism and efficiency!

I would recommend this dealer.

Overall Rating

2.4  

5   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Went to buy a Honda Accord, the sales was great but the...

By mikesabha on 12/3/2013 at 6:05 PM. Helped by Finance Manager.

Went to buy a Honda Accord, the sales was great but the finance manager run my Credit although I told NOT TO. I mentioned to him 3 times I am not interested in his Financing and have my own. Now I have 3-5 inquiries on my credit report that i do not need. be aware of these tactics because they do not care.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I could not have asked for a more pleasant car buying...

By Schlitz10 on 5/24/2013 at 3:32 AM. Helped by Ronald "Tripp" Vail III.

I could not have asked for a more pleasant car buying experience than the recent one at Auto Nation Acura. I was looking for inexpensive transportation for my step-daughter, and went to the dealership to see a Nissan Altima I had noticed in an on-line ad. Through my clothing had me looking anything but prosperous, and I was just looking for an inexpensive vehicle, everyone was friendly, and respectful. I was quite surprised with the extent of my salesman's, "Tripp Vail, knowledge of the Altima, and I felt well informed before deciding to purchase the vehicle. "Tripp" was very easy to work with throughout the entire process, and he has done an excellent job or follow-up to show his appreciation of my business, though the sale was a small one. My experiences with the sales, and finance managers were pleasant as well. Without hesitation I feel I can recommend Auto Nation Acura, and "Tripp Vail, with every confidence that you too will have a pleasant car shopping/buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We just bought our new 2013 Acura MDX from Jeremy Pratt...

By texastodd on 4/25/2013 at 8:35 PM. Helped by Jeremy Pratt.

We just bought our new 2013 Acura MDX from Jeremy Pratt and it was a pleasure dealing with him. I dealt with all 4 dealers in town (and while I liked one other dealer) he was the most responsive and straight forward sales person I dealt with. In the end, although we had a little bit lower price from another dealer, I was more confident buying from him. I knew if there were any issues, he would make it right. He went the extra mile on the price, response, and installation of accessories. I have a coworker who also bought from him and said "it was the easiest car buying experience I have had". I can also say it was easy buying from him and Autonation Acura, i have no doubt we got a good deal and will continue to receive excellent customer service.

I would recommend this dealer.